<?xml version="1.0" encoding="UTF-8"?>
<rss xmlns:content="http://purl.org/rss/1.0/modules/content/" xmlns:dc="http://purl.org/dc/elements/1.1/" xmlns:rdf="http://www.w3.org/1999/02/22-rdf-syntax-ns#" xmlns:taxo="http://purl.org/rss/1.0/modules/taxonomy/" version="2.0">
  <channel>
    <title>topic Re: Basic plan says it renews at $199? in Plans and Subscriptions</title>
    <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Basic-plan-says-it-renews-at-199/m-p/766246#M30235</link>
    <description>&lt;P&gt;Hi &lt;a href="https://www.dropboxforum.com/t5/user/viewprofilepage/user-id/1829248"&gt;@ak87&lt;/a&gt;, let's jump right into this!&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;Have you tried to contact Dropbox Support directly for this?&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;You can visit the &lt;A href="https://www.dropbox.com/support/billing-issues" target="_blank"&gt;Support page&lt;/A&gt; while you're not signed in to a Dropbox account, including these forums, and you'll see an option for Billing issues. It's best to use an Incognito or Private browsing session to make sure you're not signed in.&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;Once you do, feel free to send me the ticket number reference, in order for me to locate it on my end.&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;Let me know more!&lt;/P&gt;</description>
    <pubDate>Thu, 25 Apr 2024 00:55:12 GMT</pubDate>
    <dc:creator>Megan</dc:creator>
    <dc:date>2024-04-25T00:55:12Z</dc:date>
    <item>
      <title>Basic plan says it renews at $199?</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Basic-plan-says-it-renews-at-199/m-p/766239#M30234</link>
      <description>&lt;P&gt;&lt;SPAN&gt;I have a Basic plan and tried to start a free trial for the Pro plan today, but after I entered my credit card info a message at the top of the screen read "Couldn't start trial due to a technical error." I did not receive any email confirmation about starting a free trial, and my account still appears to be set to the Basic plan, which is fine as I had planned on cancelling the free trial before being charged. &lt;/SPAN&gt;&lt;/P&gt;&lt;P&gt;&amp;nbsp;&lt;/P&gt;&lt;P&gt;&lt;SPAN&gt;However, when I go to Manage Account to view my Subscriptions, it says that I have the Dropbox Basic plan with this description: "&lt;/SPAN&gt;&lt;SPAN&gt;2 GB of storage to help you store and share files.&lt;/SPAN&gt;&lt;SPAN&gt;&amp;nbsp;&lt;/SPAN&gt;&lt;SPAN&gt;Renews on at $199.00 (with addons and any discounts applied)."&amp;nbsp;&lt;/SPAN&gt;&lt;/P&gt;&lt;P&gt;&amp;nbsp;&lt;/P&gt;&lt;P&gt;&lt;SPAN&gt;I am concerned that it says it renews at $199. Does that mean I am going to be charged that amount in one month? There is no indication that my account is running a free trial right now, and no option to cancel in order to avoid potential charges. I am fearful that I will get a surprise charge in 30 days with no way to cancel.&lt;/SPAN&gt;&lt;/P&gt;</description>
      <pubDate>Thu, 25 Apr 2024 00:38:16 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Basic-plan-says-it-renews-at-199/m-p/766239#M30234</guid>
      <dc:creator>ak87</dc:creator>
      <dc:date>2024-04-25T00:38:16Z</dc:date>
    </item>
    <item>
      <title>Re: Basic plan says it renews at $199?</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Basic-plan-says-it-renews-at-199/m-p/766246#M30235</link>
      <description>&lt;P&gt;Hi &lt;a href="https://www.dropboxforum.com/t5/user/viewprofilepage/user-id/1829248"&gt;@ak87&lt;/a&gt;, let's jump right into this!&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;Have you tried to contact Dropbox Support directly for this?&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;You can visit the &lt;A href="https://www.dropbox.com/support/billing-issues" target="_blank"&gt;Support page&lt;/A&gt; while you're not signed in to a Dropbox account, including these forums, and you'll see an option for Billing issues. It's best to use an Incognito or Private browsing session to make sure you're not signed in.&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;Once you do, feel free to send me the ticket number reference, in order for me to locate it on my end.&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;Let me know more!&lt;/P&gt;</description>
      <pubDate>Thu, 25 Apr 2024 00:55:12 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Basic-plan-says-it-renews-at-199/m-p/766246#M30235</guid>
      <dc:creator>Megan</dc:creator>
      <dc:date>2024-04-25T00:55:12Z</dc:date>
    </item>
    <item>
      <title>Re: Basic plan says it renews at $199?</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Basic-plan-says-it-renews-at-199/m-p/766436#M30254</link>
      <description>&lt;P&gt;Thank you Megan, I was able to open a ticket: #23657850&lt;/P&gt;&lt;P&gt;My account is showing an increased storage of 3TB today which would indicate the Pro trial is active, but there is still no option anywhere to cancel or change my subscription. I hope this can be resolved as I want to avoid that $199 potential charge and keep the basic free 2GB plan. Thanks for your help.&lt;/P&gt;</description>
      <pubDate>Thu, 25 Apr 2024 22:52:23 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Basic-plan-says-it-renews-at-199/m-p/766436#M30254</guid>
      <dc:creator>ak87</dc:creator>
      <dc:date>2024-04-25T22:52:23Z</dc:date>
    </item>
    <item>
      <title>Re: Basic plan says it renews at $199?</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Basic-plan-says-it-renews-at-199/m-p/766437#M30255</link>
      <description>&lt;P&gt;Hey there, &lt;SPAN style="background: var(--ck-color-mention-background); color: var(--ck-color-mention-text);"&gt;&lt;a href="https://www.dropboxforum.com/t5/user/viewprofilepage/user-id/1829248"&gt;@ak87&lt;/a&gt;&lt;/SPAN&gt;!&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;Thanks for the ticket number, I just replied back to your ticket, in order for us to have a closer look into this.&amp;nbsp;&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;See you there, thanks!&amp;nbsp;&lt;/P&gt;</description>
      <pubDate>Thu, 25 Apr 2024 23:16:40 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Basic-plan-says-it-renews-at-199/m-p/766437#M30255</guid>
      <dc:creator>Megan</dc:creator>
      <dc:date>2024-04-25T23:16:40Z</dc:date>
    </item>
  </channel>
</rss>

