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    <title>topic Paid to upgrade from Basic to Plus with receipt but it does not show up on the DropBox account. in Plans and Subscriptions</title>
    <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Paid-to-upgrade-from-Basic-to-Plus-with-receipt-but-it-does-not/m-p/766884#M30309</link>
    <description>&lt;P&gt;I spoke to Dropbox sales rep to upgrade from Basic to Plus.&amp;nbsp; The receipt was sent but it did not upgrade the account.&amp;nbsp; There is no contact information to speak to a live person about the problem. Customer Support pass it off to websites and no person to discuss the problem with.&lt;/P&gt;&lt;P&gt;&amp;nbsp;&lt;/P&gt;&lt;P&gt;Terrible Customer Support from Dropbox when you cannot talk to a live person either in billing or tech support.&amp;nbsp; How does this company deal with FRAUD from company members?&lt;/P&gt;&lt;P&gt;&amp;nbsp;&lt;/P&gt;&lt;P&gt;Dennis M7272&lt;/P&gt;</description>
    <pubDate>Mon, 29 Apr 2024 09:27:14 GMT</pubDate>
    <dc:creator>Dennis M7272</dc:creator>
    <dc:date>2024-04-29T09:27:14Z</dc:date>
    <item>
      <title>Paid to upgrade from Basic to Plus with receipt but it does not show up on the DropBox account.</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Paid-to-upgrade-from-Basic-to-Plus-with-receipt-but-it-does-not/m-p/766884#M30309</link>
      <description>&lt;P&gt;I spoke to Dropbox sales rep to upgrade from Basic to Plus.&amp;nbsp; The receipt was sent but it did not upgrade the account.&amp;nbsp; There is no contact information to speak to a live person about the problem. Customer Support pass it off to websites and no person to discuss the problem with.&lt;/P&gt;&lt;P&gt;&amp;nbsp;&lt;/P&gt;&lt;P&gt;Terrible Customer Support from Dropbox when you cannot talk to a live person either in billing or tech support.&amp;nbsp; How does this company deal with FRAUD from company members?&lt;/P&gt;&lt;P&gt;&amp;nbsp;&lt;/P&gt;&lt;P&gt;Dennis M7272&lt;/P&gt;</description>
      <pubDate>Mon, 29 Apr 2024 09:27:14 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Paid-to-upgrade-from-Basic-to-Plus-with-receipt-but-it-does-not/m-p/766884#M30309</guid>
      <dc:creator>Dennis M7272</dc:creator>
      <dc:date>2024-04-29T09:27:14Z</dc:date>
    </item>
    <item>
      <title>Re: Paid to upgrade from Basic to Plus with receipt but it does not show up on the DropBox account.</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Paid-to-upgrade-from-Basic-to-Plus-with-receipt-but-it-does-not/m-p/766906#M30314</link>
      <description>&lt;P&gt;Hey &lt;SPAN style="background: var(--ck-color-mention-background); color: var(--ck-color-mention-text);"&gt;&lt;a href="https://www.dropboxforum.com/t5/user/viewprofilepage/user-id/1831121"&gt;@Dennis M7272&lt;/a&gt;&lt;/SPAN&gt;, thanks for reaching out to our Community and sorry to see you're having trouble.&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;Was the upgrade done through the Dropbox website? Did you pay by credit card?&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;Also, you can actually reach out to our support team about billing issues.&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;I would indeed suggest you do so, to see what might be the problem in this case, so to do that, open a private browsing/incognito window on your browser and go to &lt;A href="https://www.dropbox.com/support/billing-issues" target="_blank"&gt;this page&lt;/A&gt;.&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;In the "I want to look up information related to:" box, choose "other" and add an email address you can access.&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;Fill out the form and submit your request.&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;Once you have the ticket number, please send it along to us as well.&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;Thanks!&lt;/P&gt;</description>
      <pubDate>Mon, 29 Apr 2024 11:48:46 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Paid-to-upgrade-from-Basic-to-Plus-with-receipt-but-it-does-not/m-p/766906#M30314</guid>
      <dc:creator>Hannah</dc:creator>
      <dc:date>2024-04-29T11:48:46Z</dc:date>
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