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    <title>topic Re: Downgraded to a basic account but can't remove payment option and was just auto-billed in Plans and Subscriptions</title>
    <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Downgraded-to-a-Basic-account-but-can-t-remove-payment-option/m-p/769971#M30531</link>
    <description>&lt;P&gt;Hi Rich, thanks so much for the tip, I used the lookup tool and your suspicion was correct, I was being charged for a different account, which was a work email that I no longer have access too. I can't log into that account anymore due to the extra authentication step. Is there a way to go through support and try and delete that account, or at least stop having it billed automatically?&lt;/P&gt;</description>
    <pubDate>Sat, 11 May 2024 21:20:39 GMT</pubDate>
    <dc:creator>andrewm1990</dc:creator>
    <dc:date>2024-05-11T21:20:39Z</dc:date>
    <item>
      <title>Downgraded to a Basic account but can't remove payment option and was just auto-billed.</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Downgraded-to-a-Basic-account-but-can-t-remove-payment-option/m-p/769962#M30527</link>
      <description>&lt;P&gt;I recently downgraded my Dropbox subscription back to a basic account (in January 2024), and do not want my credit card information remaining as a payment option in Dropbox. I'm not currently seeing any way to do this using my online account, and recently I was automatically billed for ANOTHER year of Dropbox plus ($130!!). I can't even go through support in my account to try and address this, because my subscription is basic now, and my support options are really limited, and none were helpful at all. Has anyone else had this problem, and is Dropbox even allowed to restrict people from updating or removing payment options?&lt;/P&gt;</description>
      <pubDate>Mon, 13 May 2024 09:18:25 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Downgraded-to-a-Basic-account-but-can-t-remove-payment-option/m-p/769962#M30527</guid>
      <dc:creator>andrewm1990</dc:creator>
      <dc:date>2024-05-13T09:18:25Z</dc:date>
    </item>
    <item>
      <title>Re: Downgraded to a basic account but can't remove payment option and was just auto-billed</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Downgraded-to-a-Basic-account-but-can-t-remove-payment-option/m-p/769964#M30528</link>
      <description>&lt;BLOCKQUOTE&gt;&lt;HR /&gt;&lt;a href="https://www.dropboxforum.com/t5/user/viewprofilepage/user-id/1835964"&gt;@andrewm1990&lt;/a&gt;&amp;nbsp;wrote:&lt;BR /&gt;
&lt;P&gt;I recently &lt;STRONG&gt;downgraded my Dropbox subscription&lt;/STRONG&gt; back to a basic account (in January 2024) ... recently I was automatically &lt;STRONG&gt;billed for ANOTHER year&lt;/STRONG&gt; of Dropbox plus ($130!!).&lt;/P&gt;
&lt;HR /&gt;&lt;/BLOCKQUOTE&gt;
&lt;P&gt;Are you sure you were billed for the same account, rather than a different account? Use the &lt;A href="https://help.dropbox.com/billing/find-credit-card-charge" target="_blank"&gt;credit card charge lookup tool&lt;/A&gt; to see what account you were charged for.&lt;/P&gt;</description>
      <pubDate>Sat, 11 May 2024 20:23:35 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Downgraded-to-a-Basic-account-but-can-t-remove-payment-option/m-p/769964#M30528</guid>
      <dc:creator>Rich</dc:creator>
      <dc:date>2024-05-11T20:23:35Z</dc:date>
    </item>
    <item>
      <title>Re: Downgraded to a basic account but can't remove payment option and was just auto-billed</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Downgraded-to-a-Basic-account-but-can-t-remove-payment-option/m-p/769971#M30531</link>
      <description>&lt;P&gt;Hi Rich, thanks so much for the tip, I used the lookup tool and your suspicion was correct, I was being charged for a different account, which was a work email that I no longer have access too. I can't log into that account anymore due to the extra authentication step. Is there a way to go through support and try and delete that account, or at least stop having it billed automatically?&lt;/P&gt;</description>
      <pubDate>Sat, 11 May 2024 21:20:39 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Downgraded-to-a-Basic-account-but-can-t-remove-payment-option/m-p/769971#M30531</guid>
      <dc:creator>andrewm1990</dc:creator>
      <dc:date>2024-05-11T21:20:39Z</dc:date>
    </item>
    <item>
      <title>Re: Downgraded to a basic account but can't remove payment option and was just auto-billed</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Downgraded-to-a-Basic-account-but-can-t-remove-payment-option/m-p/769972#M30532</link>
      <description>&lt;BLOCKQUOTE&gt;&lt;HR /&gt;&lt;a href="https://www.dropboxforum.com/t5/user/viewprofilepage/user-id/1835964"&gt;@andrewm1990&lt;/a&gt;&amp;nbsp;wrote:&lt;BR /&gt;
&lt;P&gt;Is there a way to go through support and try and delete that account, or at least stop having it billed automatically?&lt;/P&gt;
&lt;HR /&gt;&lt;/BLOCKQUOTE&gt;
&lt;P&gt;You won't be able to access the account without access to the email, but Support can help you cancel any future charges.&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;Visit the Support page &lt;STRONG&gt;while you're NOT signed in to a Dropbox account, including these forums&lt;/STRONG&gt;, and you'll see an option for Billing issues. &lt;STRONG&gt;It's best to use an Incognito or Private browsing session to make sure you're not signed in.&lt;/STRONG&gt;&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;UL&gt;
&lt;LI&gt;&lt;A href="https://www.dropbox.com/support/billing-issues" target="_blank"&gt;https://www.dropbox.com/support/billing-issues&lt;/A&gt;&lt;/LI&gt;
&lt;/UL&gt;</description>
      <pubDate>Sat, 11 May 2024 21:27:51 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Downgraded-to-a-Basic-account-but-can-t-remove-payment-option/m-p/769972#M30532</guid>
      <dc:creator>Rich</dc:creator>
      <dc:date>2024-05-11T21:27:51Z</dc:date>
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