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    <title>topic Re: Cancelling a subscription in Plans and Subscriptions</title>
    <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Cancelling-an-account-associated-with-an-email-I-no-longer-have/m-p/770065#M30544</link>
    <description>&lt;P&gt;I gave the email address that I could be reached at in the body of the text. I gave the email associated with the account I wanted to cancel in the box where it asked for the email address associated with the account. Clearly, it still doesn't reach a human at that point.&amp;nbsp;&lt;/P&gt;</description>
    <pubDate>Mon, 13 May 2024 02:14:57 GMT</pubDate>
    <dc:creator>ask1234</dc:creator>
    <dc:date>2024-05-13T02:14:57Z</dc:date>
    <item>
      <title>Cancelling an account associated with an email I no longer have access to</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Cancelling-an-account-associated-with-an-email-I-no-longer-have/m-p/766726#M30291</link>
      <description>&lt;P&gt;I have a subscription for a dropbox account that is associated with an old work email that I no longer have access to. I can't log in because of the two factor authentication that sends an email to that account. There does not appear to be a way to actually contact customer service. How can I cancel this subscription?&amp;nbsp;&lt;/P&gt;</description>
      <pubDate>Sat, 27 Apr 2024 17:25:07 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Cancelling-an-account-associated-with-an-email-I-no-longer-have/m-p/766726#M30291</guid>
      <dc:creator>ask1234</dc:creator>
      <dc:date>2024-04-27T17:25:07Z</dc:date>
    </item>
    <item>
      <title>Re: Cancelling an account associated with an email I no longer have access to</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Cancelling-an-account-associated-with-an-email-I-no-longer-have/m-p/766761#M30296</link>
      <description>&lt;BLOCKQUOTE&gt;&lt;HR /&gt;&lt;a href="https://www.dropboxforum.com/t5/user/viewprofilepage/user-id/1830554"&gt;@ask1234&lt;/a&gt;&amp;nbsp;wrote:&lt;BR /&gt;
&lt;P&gt;I have a subscription for a dropbox account that is associated with an old work email that I no longer have access to. ... How can I cancel this subscription?&amp;nbsp;&lt;/P&gt;
&lt;HR /&gt;&lt;/BLOCKQUOTE&gt;
&lt;P&gt;You'll need to contact Dropbox Support directly. Visit the Support page &lt;STRONG&gt;while you're NOT signed in to a Dropbox account, including these forums&lt;/STRONG&gt;, and you'll see an option for Billing issues. &lt;STRONG&gt;It's best to use an Incognito or Private browsing session to make sure you're not signed in.&lt;/STRONG&gt;&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;UL&gt;
&lt;LI&gt;&lt;A href="https://www.dropbox.com/support/billing-issues" target="_blank"&gt;https://www.dropbox.com/support/billing-issues&lt;/A&gt;&lt;/LI&gt;
&lt;/UL&gt;</description>
      <pubDate>Sun, 28 Apr 2024 01:36:39 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Cancelling-an-account-associated-with-an-email-I-no-longer-have/m-p/766761#M30296</guid>
      <dc:creator>Rich</dc:creator>
      <dc:date>2024-04-28T01:36:39Z</dc:date>
    </item>
    <item>
      <title>Cancelling a subscription</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Cancelling-an-account-associated-with-an-email-I-no-longer-have/m-p/770048#M30540</link>
      <description>I’ve gone through the steps to get my subscription cancelled for an account where I no longer have access to the associated email address. I asked a question on here, did what the responder suggested, and filled out a web form to cancel my subscription listing both email addresses for the account I wanted to cancel and where I can currently be reached. I never got a response after filling out the form, and have been charged again. How do I contact a person from this company and get a back and forth response?</description>
      <pubDate>Sun, 12 May 2024 20:10:50 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Cancelling-an-account-associated-with-an-email-I-no-longer-have/m-p/770048#M30540</guid>
      <dc:creator>ask1234</dc:creator>
      <dc:date>2024-05-12T20:10:50Z</dc:date>
    </item>
    <item>
      <title>Re: Cancelling a subscription</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Cancelling-an-account-associated-with-an-email-I-no-longer-have/m-p/770052#M30541</link>
      <description>&lt;BLOCKQUOTE&gt;&lt;HR /&gt;&lt;a href="https://www.dropboxforum.com/t5/user/viewprofilepage/user-id/1830554"&gt;@ask1234&lt;/a&gt;&amp;nbsp;wrote:&lt;BR /&gt;I ... filled out a web form to cancel my subscription listing both email addresses for the account ... I never got a response after filling out the form ...&lt;BR /&gt;&lt;HR /&gt;&lt;/BLOCKQUOTE&gt;
&lt;P&gt;Reply back here with the ticket number you received and a Dropboxer can look into it on Monday.&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;BLOCKQUOTE&gt;&lt;HR /&gt;How do I contact a person from this company and get a back and forth response?&lt;HR /&gt;&lt;/BLOCKQUOTE&gt;
&lt;P&gt;The steps I listed previously is how you contact Support. There is no other method.&lt;/P&gt;</description>
      <pubDate>Sun, 12 May 2024 21:00:14 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Cancelling-an-account-associated-with-an-email-I-no-longer-have/m-p/770052#M30541</guid>
      <dc:creator>Rich</dc:creator>
      <dc:date>2024-05-12T21:00:14Z</dc:date>
    </item>
    <item>
      <title>Re: Cancelling a subscription</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Cancelling-an-account-associated-with-an-email-I-no-longer-have/m-p/770060#M30542</link>
      <description>Ticket number? There was no ticket number. I filled out the form and never heard back. This is the worst customer service experience I’ve ever encountered. It really can’t be called customer service at this point.</description>
      <pubDate>Mon, 13 May 2024 00:51:44 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Cancelling-an-account-associated-with-an-email-I-no-longer-have/m-p/770060#M30542</guid>
      <dc:creator>ask1234</dc:creator>
      <dc:date>2024-05-13T00:51:44Z</dc:date>
    </item>
    <item>
      <title>Re: Cancelling a subscription</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Cancelling-an-account-associated-with-an-email-I-no-longer-have/m-p/770062#M30543</link>
      <description>&lt;BLOCKQUOTE&gt;&lt;HR /&gt;&lt;a href="https://www.dropboxforum.com/t5/user/viewprofilepage/user-id/1830554"&gt;@ask1234&lt;/a&gt;&amp;nbsp;wrote:&lt;BR /&gt;Ticket number? There was no ticket number. I filled out the form and never heard back.&lt;BR /&gt;&lt;HR /&gt;&lt;/BLOCKQUOTE&gt;
&lt;P&gt;If the form was completed you would have received a ticket number in your email, provided that you entered an email address that you still have access to. Check your spam/junk folder to make sure it didn't go there. If you don't see an email from Dropbox, I'd submit the form again just to be sure.&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;Tagging &lt;a href="https://www.dropboxforum.com/t5/user/viewprofilepage/user-id/696151"&gt;@Hannah&lt;/a&gt;&amp;nbsp;&lt;a href="https://www.dropboxforum.com/t5/user/viewprofilepage/user-id/1148275"&gt;@Megan&lt;/a&gt; &lt;a href="https://www.dropboxforum.com/t5/user/viewprofilepage/user-id/1446775"&gt;@Nancy&lt;/a&gt;&amp;nbsp;&lt;a href="https://www.dropboxforum.com/t5/user/viewprofilepage/user-id/330248"&gt;@Jay&lt;/a&gt;&amp;nbsp;&lt;a href="https://www.dropboxforum.com/t5/user/viewprofilepage/user-id/364291"&gt;@Walter&lt;/a&gt; in case they can help get a ticket started for you.&lt;/P&gt;</description>
      <pubDate>Mon, 13 May 2024 01:22:41 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Cancelling-an-account-associated-with-an-email-I-no-longer-have/m-p/770062#M30543</guid>
      <dc:creator>Rich</dc:creator>
      <dc:date>2024-05-13T01:22:41Z</dc:date>
    </item>
    <item>
      <title>Re: Cancelling a subscription</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Cancelling-an-account-associated-with-an-email-I-no-longer-have/m-p/770065#M30544</link>
      <description>&lt;P&gt;I gave the email address that I could be reached at in the body of the text. I gave the email associated with the account I wanted to cancel in the box where it asked for the email address associated with the account. Clearly, it still doesn't reach a human at that point.&amp;nbsp;&lt;/P&gt;</description>
      <pubDate>Mon, 13 May 2024 02:14:57 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Cancelling-an-account-associated-with-an-email-I-no-longer-have/m-p/770065#M30544</guid>
      <dc:creator>ask1234</dc:creator>
      <dc:date>2024-05-13T02:14:57Z</dc:date>
    </item>
    <item>
      <title>Re: Cancelling a subscription</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Cancelling-an-account-associated-with-an-email-I-no-longer-have/m-p/770067#M30545</link>
      <description>&lt;BLOCKQUOTE&gt;&lt;HR /&gt;&lt;a href="https://www.dropboxforum.com/t5/user/viewprofilepage/user-id/1830554"&gt;@ask1234&lt;/a&gt;&amp;nbsp;wrote:&lt;BR /&gt;
&lt;P&gt;I gave the email associated with the account I wanted to cancel in the box where it asked for the email address associated with the account.&lt;/P&gt;
&lt;HR /&gt;&lt;/BLOCKQUOTE&gt;
&lt;P&gt;Pretty sure that the system would have sent any responses to that email. Do it again and flip the addresses, or wait for a Dropboxer to see this on Monday when they're back in the office.&lt;/P&gt;</description>
      <pubDate>Mon, 13 May 2024 02:41:54 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Cancelling-an-account-associated-with-an-email-I-no-longer-have/m-p/770067#M30545</guid>
      <dc:creator>Rich</dc:creator>
      <dc:date>2024-05-13T02:41:54Z</dc:date>
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