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    <title>topic Re: Can't access my old email, but I need to cancel my subscription in said account. in Plans and Subscriptions</title>
    <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Can-t-access-my-old-email-but-I-need-to-cancel-my-subscription/m-p/773182#M30809</link>
    <description>&lt;P&gt;Hi Megan,&lt;/P&gt;&lt;P&gt;&amp;nbsp;&lt;/P&gt;&lt;P&gt;I submitted the issue on the support page. The question is I have no access to that email, which means I cannot get the response email from your team. Also since you mentioned the reference ticket number, where can I find it?&lt;/P&gt;</description>
    <pubDate>Mon, 27 May 2024 08:09:26 GMT</pubDate>
    <dc:creator>kz98</dc:creator>
    <dc:date>2024-05-27T08:09:26Z</dc:date>
    <item>
      <title>Can't access my old email, but I need to cancel my subscription in said account.</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Can-t-access-my-old-email-but-I-need-to-cancel-my-subscription/m-p/771726#M30679</link>
      <description>&lt;P&gt;Hi there,&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;I have 2 dropbox accounts, currently signed into one of them. I am unable to sign into my other dropbox account as the email address is from a workplace I am no longer at, I no longer have access to it. I have forgotten the password to the account and can't reset it because I don't have access to the email. I need to cancel the premium Dropbox subscription on the account and delete the account. How can I do this without having access to the email address? I have an invoice from dropbox showing the Premium monthly charge as proof that it is my account.&amp;nbsp;&lt;/P&gt;</description>
      <pubDate>Mon, 20 May 2024 10:01:59 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Can-t-access-my-old-email-but-I-need-to-cancel-my-subscription/m-p/771726#M30679</guid>
      <dc:creator>kz98</dc:creator>
      <dc:date>2024-05-20T10:01:59Z</dc:date>
    </item>
    <item>
      <title>Re: Can't access my old email, but I need to cancel my subscription in said account.</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Can-t-access-my-old-email-but-I-need-to-cancel-my-subscription/m-p/771764#M30682</link>
      <description>&lt;P&gt;Hi &lt;SPAN style="background: var(--ck-color-mention-background); color: var(--ck-color-mention-text);"&gt;&lt;a href="https://www.dropboxforum.com/t5/user/viewprofilepage/user-id/1838610"&gt;@kz98&lt;/a&gt;&lt;/SPAN&gt;, let's jump right into this!&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;Have you tried to contact Dropbox Support directly for this?&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;You can visit the &lt;A href="https://www.dropbox.com/support/billing-issues" target="_blank"&gt;Support page&lt;/A&gt; while you're not signed in to a Dropbox account, including these forums, and you'll see an option for Billing issues. It's best to use an Incognito or Private browsing session to make sure you're not signed in.&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;Once you do, feel free to send me the ticket number reference, in order for me to locate it on my end.&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;Let me know more!&amp;nbsp;&lt;/P&gt;</description>
      <pubDate>Mon, 20 May 2024 10:02:40 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Can-t-access-my-old-email-but-I-need-to-cancel-my-subscription/m-p/771764#M30682</guid>
      <dc:creator>Megan</dc:creator>
      <dc:date>2024-05-20T10:02:40Z</dc:date>
    </item>
    <item>
      <title>Re: Can't access my old email, but I need to cancel my subscription in said account.</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Can-t-access-my-old-email-but-I-need-to-cancel-my-subscription/m-p/773182#M30809</link>
      <description>&lt;P&gt;Hi Megan,&lt;/P&gt;&lt;P&gt;&amp;nbsp;&lt;/P&gt;&lt;P&gt;I submitted the issue on the support page. The question is I have no access to that email, which means I cannot get the response email from your team. Also since you mentioned the reference ticket number, where can I find it?&lt;/P&gt;</description>
      <pubDate>Mon, 27 May 2024 08:09:26 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Can-t-access-my-old-email-but-I-need-to-cancel-my-subscription/m-p/773182#M30809</guid>
      <dc:creator>kz98</dc:creator>
      <dc:date>2024-05-27T08:09:26Z</dc:date>
    </item>
    <item>
      <title>Re: Can't access my old email, but I need to cancel my subscription in said account.</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Can-t-access-my-old-email-but-I-need-to-cancel-my-subscription/m-p/773237#M30816</link>
      <description>&lt;P&gt;Hey &lt;SPAN style="background: var(--ck-color-mention-background); color: var(--ck-color-mention-text);"&gt;&lt;a href="https://www.dropboxforum.com/t5/user/viewprofilepage/user-id/1838610"&gt;@kz98&lt;/a&gt;&lt;/SPAN&gt;, I hope you don't mind if I jump in!&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;When you follow the steps that Megan gave you above, and you access the help request form, in the "I want to look up information related to:" box, choose "other".&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;Then, type in an email address you can actually access, so that you'll receive our team's response along with the ticket number.&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;Thanks!&lt;/P&gt;</description>
      <pubDate>Mon, 27 May 2024 14:10:30 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Can-t-access-my-old-email-but-I-need-to-cancel-my-subscription/m-p/773237#M30816</guid>
      <dc:creator>Hannah</dc:creator>
      <dc:date>2024-05-27T14:10:30Z</dc:date>
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