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    <title>topic Re: Need to cancel subscription without access to account in Plans and Subscriptions</title>
    <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Need-to-cancel-subscription-without-access-to-account/m-p/773194#M30811</link>
    <description>Hi Walter, gladly.&lt;BR /&gt;&lt;BR /&gt;Ticket nr: #23232648&lt;BR /&gt;&lt;BR /&gt;Thank you</description>
    <pubDate>Mon, 27 May 2024 08:54:21 GMT</pubDate>
    <dc:creator>Ja96</dc:creator>
    <dc:date>2024-05-27T08:54:21Z</dc:date>
    <item>
      <title>Need to cancel subscription without access to account</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Need-to-cancel-subscription-without-access-to-account/m-p/771828#M30689</link>
      <description>&lt;P&gt;Hi there,&lt;BR /&gt;&lt;BR /&gt;I have 2 dropbox accounts, currently signed into one of them. I am unable to sign into my other dropbox account as the email address is from a workplace I am no longer at, I no longer have access to it. I remember the password but can’t access the 2-factor-authentication email sent by dropbox, so I can’t log in. I need to cancel the premium Dropbox subscription on the account and delete the account. How can I do this without having access to the email address?&lt;/P&gt;</description>
      <pubDate>Mon, 27 May 2024 07:40:25 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Need-to-cancel-subscription-without-access-to-account/m-p/771828#M30689</guid>
      <dc:creator>Ja96</dc:creator>
      <dc:date>2024-05-27T07:40:25Z</dc:date>
    </item>
    <item>
      <title>Re: Need to cancel subscription without access to account</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Need-to-cancel-subscription-without-access-to-account/m-p/771835#M30690</link>
      <description>&lt;BLOCKQUOTE&gt;&lt;HR /&gt;&lt;a href="https://www.dropboxforum.com/t5/user/viewprofilepage/user-id/1838695"&gt;@Ja96&lt;/a&gt;&amp;nbsp;wrote:&lt;BR /&gt;I need to cancel the premium Dropbox subscription on the account and delete the account. How can I do this without having access to the email address?&lt;HR /&gt;&lt;/BLOCKQUOTE&gt;
&lt;P&gt;You'll need to contact Dropbox Support directly. Visit the Support page &lt;STRONG&gt;while you're NOT signed in to a Dropbox account, including these forums&lt;/STRONG&gt;, and you'll see an option for Billing issues. &lt;STRONG&gt;It's best to use an Incognito or Private browsing session to make sure you're not signed in.&lt;/STRONG&gt;&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;UL&gt;
&lt;LI&gt;&lt;A href="https://www.dropbox.com/support/billing-issues" target="_blank"&gt;https://www.dropbox.com/support/billing-issues&lt;/A&gt;&lt;/LI&gt;
&lt;/UL&gt;</description>
      <pubDate>Mon, 20 May 2024 12:53:32 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Need-to-cancel-subscription-without-access-to-account/m-p/771835#M30690</guid>
      <dc:creator>Rich</dc:creator>
      <dc:date>2024-05-20T12:53:32Z</dc:date>
    </item>
    <item>
      <title>Re: Need to cancel subscription without access to account</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Need-to-cancel-subscription-without-access-to-account/m-p/773092#M30793</link>
      <description>Thank you, I’ve tried that multiple times but Dropbox just won’t get back to me. It’s incredibly frustrating.</description>
      <pubDate>Sun, 26 May 2024 08:26:17 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Need-to-cancel-subscription-without-access-to-account/m-p/773092#M30793</guid>
      <dc:creator>Ja96</dc:creator>
      <dc:date>2024-05-26T08:26:17Z</dc:date>
    </item>
    <item>
      <title>Re: Need to cancel subscription without access to account</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Need-to-cancel-subscription-without-access-to-account/m-p/773176#M30808</link>
      <description>&lt;P&gt;Hi &lt;SPAN style="background: var(--ck-color-mention-background); color: var(--ck-color-mention-text);"&gt;&lt;a href="https://www.dropboxforum.com/t5/user/viewprofilepage/user-id/1838695"&gt;@Ja96&lt;/a&gt;&lt;/SPAN&gt;, sorry to hear you're having issues with this.&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;If you've already contacted our support team about this as Rich suggested, could you share your ticket number so that we can look it up in our system?&amp;nbsp;&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;Thanks!&lt;/P&gt;</description>
      <pubDate>Mon, 27 May 2024 07:43:05 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Need-to-cancel-subscription-without-access-to-account/m-p/773176#M30808</guid>
      <dc:creator>Walter</dc:creator>
      <dc:date>2024-05-27T07:43:05Z</dc:date>
    </item>
    <item>
      <title>Re: Need to cancel subscription without access to account</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Need-to-cancel-subscription-without-access-to-account/m-p/773194#M30811</link>
      <description>Hi Walter, gladly.&lt;BR /&gt;&lt;BR /&gt;Ticket nr: #23232648&lt;BR /&gt;&lt;BR /&gt;Thank you</description>
      <pubDate>Mon, 27 May 2024 08:54:21 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Need-to-cancel-subscription-without-access-to-account/m-p/773194#M30811</guid>
      <dc:creator>Ja96</dc:creator>
      <dc:date>2024-05-27T08:54:21Z</dc:date>
    </item>
    <item>
      <title>Re: Need to cancel subscription without access to account</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Need-to-cancel-subscription-without-access-to-account/m-p/773199#M30812</link>
      <description>&lt;P&gt;Thanks for the ticket ID &lt;SPAN style="background: var(--ck-color-mention-background); color: var(--ck-color-mention-text);"&gt;&lt;a href="https://www.dropboxforum.com/t5/user/viewprofilepage/user-id/1838695"&gt;@Ja96&lt;/a&gt;&lt;/SPAN&gt; - much appreciated.&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;I can see that this ticket has been closed since January, so would you mind if I opened a new one on your behalf using the email address that's linked to your profile here, on our Community?&amp;nbsp;&lt;/P&gt;</description>
      <pubDate>Mon, 27 May 2024 09:04:45 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Need-to-cancel-subscription-without-access-to-account/m-p/773199#M30812</guid>
      <dc:creator>Walter</dc:creator>
      <dc:date>2024-05-27T09:04:45Z</dc:date>
    </item>
    <item>
      <title>Re: Need to cancel subscription without access to account</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Need-to-cancel-subscription-without-access-to-account/m-p/773220#M30814</link>
      <description>Hi Walter, please do so. It was closed by your colleague without the issue being resolved and I have not received a response since.&lt;BR /&gt;&lt;BR /&gt;Much appreciated.&lt;BR /&gt;&lt;BR /&gt;</description>
      <pubDate>Mon, 27 May 2024 12:15:07 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Need-to-cancel-subscription-without-access-to-account/m-p/773220#M30814</guid>
      <dc:creator>Ja96</dc:creator>
      <dc:date>2024-05-27T12:15:07Z</dc:date>
    </item>
    <item>
      <title>Re: Need to cancel subscription without access to account</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Need-to-cancel-subscription-without-access-to-account/m-p/773240#M30817</link>
      <description>&lt;P&gt;Thanks, &lt;SPAN style="background: var(--ck-color-mention-background); color: var(--ck-color-mention-text);"&gt;&lt;a href="https://www.dropboxforum.com/t5/user/viewprofilepage/user-id/1838695"&gt;@Ja96&lt;/a&gt;&lt;/SPAN&gt;, I just sent you an email, so we'll continue there.&lt;/P&gt;</description>
      <pubDate>Mon, 27 May 2024 14:30:50 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Need-to-cancel-subscription-without-access-to-account/m-p/773240#M30817</guid>
      <dc:creator>Hannah</dc:creator>
      <dc:date>2024-05-27T14:30:50Z</dc:date>
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