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    <title>topic Re: Cancel free trial on iPad in Plans and Subscriptions</title>
    <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/I-can-t-cancel-my-free-trial-on-my-iPad-Why/m-p/773522#M30842</link>
    <description>&lt;P&gt;Hi there &lt;SPAN&gt;&lt;a href="https://www.dropboxforum.com/t5/user/viewprofilepage/user-id/1841122"&gt;@DS16&lt;/a&gt;&lt;/SPAN&gt; - sorry to hear you're having issues with &lt;A href="https://help.dropbox.com/plans/cancel-free-trial" target="_blank" rel="noopener"&gt;this&lt;/A&gt;.&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;Could you please take a look at your &lt;A href="https://www.dropbox.com/account/plan" target="_blank" rel="noopener"&gt;plan tab&lt;/A&gt; and let me know what is reported there?&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;If you have access to the old iPad, can you take a look at the account tab in the Dropbox mobile app and let us know what you find there as well?&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;Thanks!&lt;/P&gt;</description>
    <pubDate>Tue, 28 May 2024 14:54:06 GMT</pubDate>
    <dc:creator>Walter</dc:creator>
    <dc:date>2024-05-28T14:54:06Z</dc:date>
    <item>
      <title>I can't cancel my free trial on my iPad. Why?</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/I-can-t-cancel-my-free-trial-on-my-iPad-Why/m-p/773517#M30841</link>
      <description>&lt;P&gt;I signed up for a free trial on an old iPad Air. When I go into my account it does not give me an option for subscriptions &amp;nbsp;or seem to provide any other means to cancel.&lt;/P&gt;</description>
      <pubDate>Mon, 03 Jun 2024 20:46:23 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/I-can-t-cancel-my-free-trial-on-my-iPad-Why/m-p/773517#M30841</guid>
      <dc:creator>DS16</dc:creator>
      <dc:date>2024-06-03T20:46:23Z</dc:date>
    </item>
    <item>
      <title>Re: Cancel free trial on iPad</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/I-can-t-cancel-my-free-trial-on-my-iPad-Why/m-p/773522#M30842</link>
      <description>&lt;P&gt;Hi there &lt;SPAN&gt;&lt;a href="https://www.dropboxforum.com/t5/user/viewprofilepage/user-id/1841122"&gt;@DS16&lt;/a&gt;&lt;/SPAN&gt; - sorry to hear you're having issues with &lt;A href="https://help.dropbox.com/plans/cancel-free-trial" target="_blank" rel="noopener"&gt;this&lt;/A&gt;.&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;Could you please take a look at your &lt;A href="https://www.dropbox.com/account/plan" target="_blank" rel="noopener"&gt;plan tab&lt;/A&gt; and let me know what is reported there?&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;If you have access to the old iPad, can you take a look at the account tab in the Dropbox mobile app and let us know what you find there as well?&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;Thanks!&lt;/P&gt;</description>
      <pubDate>Tue, 28 May 2024 14:54:06 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/I-can-t-cancel-my-free-trial-on-my-iPad-Why/m-p/773522#M30842</guid>
      <dc:creator>Walter</dc:creator>
      <dc:date>2024-05-28T14:54:06Z</dc:date>
    </item>
    <item>
      <title>Re: Cancel free trial on iPad</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/I-can-t-cancel-my-free-trial-on-my-iPad-Why/m-p/774726#M30943</link>
      <description>&lt;P&gt;The information on my plan page i&lt;/P&gt;&lt;P&gt;&amp;nbsp; &amp;nbsp; &amp;nbsp; Personal Dropbox space&lt;/P&gt;&lt;P&gt;&amp;nbsp; &amp;nbsp; &amp;nbsp; &amp;nbsp;Accounts&lt;/P&gt;&lt;P&gt;&amp;nbsp; &amp;nbsp; &amp;nbsp; &amp;nbsp;&lt;/P&gt;&lt;P&gt;&amp;nbsp;&lt;/P&gt;</description>
      <pubDate>Sat, 01 Jun 2024 16:59:49 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/I-can-t-cancel-my-free-trial-on-my-iPad-Why/m-p/774726#M30943</guid>
      <dc:creator>DS16</dc:creator>
      <dc:date>2024-06-01T16:59:49Z</dc:date>
    </item>
    <item>
      <title>Re: Cancel free trial on iPad</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/I-can-t-cancel-my-free-trial-on-my-iPad-Why/m-p/774727#M30944</link>
      <description>&lt;P&gt;My plan tab on my iMac account i&lt;/P&gt;&lt;P&gt;&amp;nbsp; &amp;nbsp; &amp;nbsp; &amp;nbsp;Personal Dropbox space&lt;/P&gt;&lt;P&gt;&amp;nbsp; &amp;nbsp; &amp;nbsp; &amp;nbsp;Accounts&lt;/P&gt;&lt;P&gt;&amp;nbsp; &amp;nbsp; &amp;nbsp; &amp;nbsp;licence key&lt;/P&gt;&lt;P&gt;The screen for accounts on my iPad is&amp;nbsp;&lt;/P&gt;&lt;P&gt;&amp;nbsp; space used&lt;/P&gt;&lt;P&gt;&amp;nbsp;manage devices&lt;/P&gt;&lt;P&gt;&amp;nbsp;camera uploads&lt;/P&gt;&lt;P&gt;&amp;nbsp;manage offline files&lt;/P&gt;&lt;P&gt;&amp;nbsp;passwords&lt;/P&gt;&lt;P&gt;&amp;nbsp;sign out&lt;/P&gt;&lt;P&gt;&amp;nbsp;&lt;/P&gt;&lt;P&gt;Dwain&lt;/P&gt;&lt;P&gt;&amp;nbsp;&lt;/P&gt;&lt;P&gt;&amp;nbsp;&lt;/P&gt;&lt;P&gt;&lt;BR /&gt;Thanks&amp;nbsp;&lt;/P&gt;&lt;P&gt;Dwain&lt;/P&gt;&lt;P&gt;&amp;nbsp;&lt;/P&gt;</description>
      <pubDate>Sat, 01 Jun 2024 17:10:38 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/I-can-t-cancel-my-free-trial-on-my-iPad-Why/m-p/774727#M30944</guid>
      <dc:creator>DS16</dc:creator>
      <dc:date>2024-06-01T17:10:38Z</dc:date>
    </item>
    <item>
      <title>Re: Cancel free trial on iPad</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/I-can-t-cancel-my-free-trial-on-my-iPad-Why/m-p/774737#M30947</link>
      <description>&lt;P&gt;We need screen grabs I'm afraid&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;However you cancel plans via the AppStore if bought on a mobile device.&amp;nbsp;&lt;/P&gt;</description>
      <pubDate>Sat, 01 Jun 2024 17:35:43 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/I-can-t-cancel-my-free-trial-on-my-iPad-Why/m-p/774737#M30947</guid>
      <dc:creator>Mark</dc:creator>
      <dc:date>2024-06-01T17:35:43Z</dc:date>
    </item>
    <item>
      <title>Re: Cancel free trial on iPad</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/I-can-t-cancel-my-free-trial-on-my-iPad-Why/m-p/774775#M30951</link>
      <description>&lt;P&gt;Attached is a screenshot of account. Will try to get the other screens if you need them&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;&lt;span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="IMG_0093.jpg" style="width: 600px;"&gt;&lt;img src="https://www.dropboxforum.com/t5/image/serverpage/image-id/46606i74001F6C23D052DC/image-size/large?v=v2&amp;amp;px=999" role="button" title="IMG_0093.jpg" alt="IMG_0093.jpg" /&gt;&lt;/span&gt;&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;Dwain&lt;/P&gt;</description>
      <pubDate>Mon, 03 Jun 2024 10:57:35 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/I-can-t-cancel-my-free-trial-on-my-iPad-Why/m-p/774775#M30951</guid>
      <dc:creator>DS16</dc:creator>
      <dc:date>2024-06-03T10:57:35Z</dc:date>
    </item>
    <item>
      <title>Re: Cancel free trial on iPad</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/I-can-t-cancel-my-free-trial-on-my-iPad-Why/m-p/774948#M30994</link>
      <description>&lt;P&gt;Thanks for the screenshot, &lt;SPAN style="background: var(--ck-color-mention-background); color: var(--ck-color-mention-text);"&gt;&lt;a href="https://www.dropboxforum.com/t5/user/viewprofilepage/user-id/1841122"&gt;@DS16&lt;/a&gt;&lt;/SPAN&gt;.&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;The Dropbox app indicates that you're on a free Basic account.&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;How did you originally create the trial? From the Dropbox app on that device? Or directly from our website?&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;And is it possible that it's on a different account, under a different email address?&lt;/P&gt;</description>
      <pubDate>Mon, 03 Jun 2024 11:00:30 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/I-can-t-cancel-my-free-trial-on-my-iPad-Why/m-p/774948#M30994</guid>
      <dc:creator>Hannah</dc:creator>
      <dc:date>2024-06-03T11:00:30Z</dc:date>
    </item>
    <item>
      <title>Re: Cancel free trial on iPad</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/I-can-t-cancel-my-free-trial-on-my-iPad-Why/m-p/775085#M31009</link>
      <description>&lt;P&gt;I initiated the trial on the iPad that is now basic.&lt;/P&gt;&lt;P&gt;I don't know how the account &amp;nbsp;could be on a different email address unless it is on my new iPad which is a &amp;nbsp;more up-to -date model and it is linked the old one. &amp;nbsp;I cannot access the account on the new iPad as it is storing too much data apparently. I believe that it should be under the same email since I copied the whole system from the old ipad when I bought th new one.&amp;nbsp;&lt;/P&gt;&lt;P&gt;Dropbox would not let me in initially. After I initiated the trial, I was able to access &amp;nbsp;my files. It is an old iPad that I seldom use so I deleted some files. After that it seems like it returned to basic.&amp;nbsp;&lt;/P&gt;</description>
      <pubDate>Mon, 03 Jun 2024 20:34:13 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/I-can-t-cancel-my-free-trial-on-my-iPad-Why/m-p/775085#M31009</guid>
      <dc:creator>DS16</dc:creator>
      <dc:date>2024-06-03T20:34:13Z</dc:date>
    </item>
    <item>
      <title>Re: Cancel free trial on iPad</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/I-can-t-cancel-my-free-trial-on-my-iPad-Why/m-p/775088#M31010</link>
      <description>&lt;P&gt;If the app says that you're using our Basic plan, it seems that the trial might have ended or already cancelled &lt;SPAN style="background: var(--ck-color-mention-background); color: var(--ck-color-mention-text);"&gt;&lt;a href="https://www.dropboxforum.com/t5/user/viewprofilepage/user-id/1841122"&gt;@DS16&lt;/a&gt;&lt;/SPAN&gt;.&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;Based on the info, that looks to be the case there.&amp;nbsp;&lt;/P&gt;</description>
      <pubDate>Mon, 03 Jun 2024 20:48:08 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/I-can-t-cancel-my-free-trial-on-my-iPad-Why/m-p/775088#M31010</guid>
      <dc:creator>Megan</dc:creator>
      <dc:date>2024-06-03T20:48:08Z</dc:date>
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