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    <title>topic Re: Refunds and changes to plans in Plans and Subscriptions</title>
    <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/I-tried-to-cancel-my-trial-but-I-was-charged/m-p/774515#M30914</link>
    <description>&lt;BLOCKQUOTE&gt;&lt;HR /&gt;&lt;a href="https://www.dropboxforum.com/t5/user/viewprofilepage/user-id/330248"&gt;@Jay&lt;/a&gt;&amp;nbsp;wrote:&lt;BR /&gt;&lt;P&gt;Thanks for the ticket ID, I've gone ahead and prioritized it to expedite matters on your behalf.&lt;/P&gt;&lt;HR /&gt;&lt;/BLOCKQUOTE&gt;&lt;P&gt;Thank you. What do I need to do now to get my refund?&lt;/P&gt;</description>
    <pubDate>Fri, 31 May 2024 11:11:45 GMT</pubDate>
    <dc:creator>joohong</dc:creator>
    <dc:date>2024-05-31T11:11:45Z</dc:date>
    <item>
      <title>I tried to cancel my trial but I was charged</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/I-tried-to-cancel-my-trial-but-I-was-charged/m-p/774443#M30901</link>
      <description>&lt;P&gt;hello. My free trial ends on May 28, 2024, and I tried to cancel the payment but it didn't work, so I was charged. I currently have an essentials annual plan paid for, and I want to change to a Plus monthly plan. I haven't used dropbox since the time I was charged, so I would appreciate if you could refund me and charge me again.&lt;/P&gt;</description>
      <pubDate>Fri, 31 May 2024 06:03:20 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/I-tried-to-cancel-my-trial-but-I-was-charged/m-p/774443#M30901</guid>
      <dc:creator>joohong</dc:creator>
      <dc:date>2024-05-31T06:03:20Z</dc:date>
    </item>
    <item>
      <title>Re: Refunds and changes to plans</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/I-tried-to-cancel-my-trial-but-I-was-charged/m-p/774454#M30903</link>
      <description>&lt;BLOCKQUOTE&gt;&lt;HR /&gt;&lt;a href="https://www.dropboxforum.com/t5/user/viewprofilepage/user-id/1842933"&gt;@joohong&lt;/a&gt;&amp;nbsp;wrote:&lt;BR /&gt;
&lt;P&gt;I currently have an essentials annual plan paid for, and I want to change to a Plus monthly plan. ... I would appreciate if you could refund me and charge me again.&lt;/P&gt;
&lt;HR /&gt;&lt;/BLOCKQUOTE&gt;
&lt;P&gt;You can try asking &lt;A href="https://www.dropbox.com/support" target="_blank"&gt;Support&lt;/A&gt;, but subscriptions are typically &lt;A href="https://help.dropbox.com/plans/refund" target="_blank"&gt;non-refundable&lt;/A&gt; unless required by law (e.g. the UK's cooling-off law).&lt;/P&gt;</description>
      <pubDate>Fri, 31 May 2024 03:45:45 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/I-tried-to-cancel-my-trial-but-I-was-charged/m-p/774454#M30903</guid>
      <dc:creator>Rich</dc:creator>
      <dc:date>2024-05-31T03:45:45Z</dc:date>
    </item>
    <item>
      <title>Re: Refunds and changes to plans</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/I-tried-to-cancel-my-trial-but-I-was-charged/m-p/774457#M30904</link>
      <description>&lt;BLOCKQUOTE&gt;&lt;HR /&gt;&lt;a href="https://www.dropboxforum.com/t5/user/viewprofilepage/user-id/1850"&gt;@Rich&lt;/a&gt;&amp;nbsp;wrote:&lt;BR /&gt;&lt;BLOCKQUOTE&gt;&lt;HR /&gt;&lt;a href="https://www.dropboxforum.com/t5/user/viewprofilepage/user-id/1842933"&gt;@joohong&lt;/a&gt;&amp;nbsp;wrote:&lt;BR /&gt;&lt;P&gt;I currently have an essentials annual plan paid for, and I want to change to a Plus monthly plan. ... I would appreciate if you could refund me and charge me again.&lt;/P&gt;&lt;HR /&gt;&lt;/BLOCKQUOTE&gt;&lt;P&gt;You can try asking &lt;A href="https://www.dropbox.com/support" target="_blank" rel="noopener"&gt;Support&lt;/A&gt;, but subscriptions are typically &lt;A href="https://help.dropbox.com/plans/refund" target="_blank" rel="noopener"&gt;non-refundable&lt;/A&gt; unless required by law (e.g. the UK's cooling-off law).&lt;/P&gt;&lt;HR /&gt;&lt;/BLOCKQUOTE&gt;&lt;P&gt;&amp;nbsp;&lt;/P&gt;&lt;P&gt;I have a 1 year subscription and I only had 3 days and I didn't even use those 3 days. I think it's unfair that I can't get a refund. As far as I know, there is a rule that you can get a refund within 2 weeks. I'm a student and this is a lot of money for me. I would really appreciate a refund.&lt;/P&gt;</description>
      <pubDate>Fri, 31 May 2024 05:30:53 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/I-tried-to-cancel-my-trial-but-I-was-charged/m-p/774457#M30904</guid>
      <dc:creator>joohong</dc:creator>
      <dc:date>2024-05-31T05:30:53Z</dc:date>
    </item>
    <item>
      <title>Re: Refunds and changes to plans</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/I-tried-to-cancel-my-trial-but-I-was-charged/m-p/774467#M30905</link>
      <description>&lt;P&gt;Hi &lt;SPAN style="color:var(--ck-color-mention-text);"&gt;&lt;SPAN style="background: var(--ck-color-mention-background); color: var(--ck-color-mention-text);"&gt;&lt;a href="https://www.dropboxforum.com/t5/user/viewprofilepage/user-id/1842933"&gt;@joohong&lt;/a&gt;&lt;/SPAN&gt;&lt;/SPAN&gt;, thanks for bringing this to our attention.&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;As this is related to sensitive billing info, I’d recommend getting in contact with our support team directly to look into this matter in more detail.&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;You can do this by opening an incognito/private browsing window, while not signed into your account, and accessing &lt;A href="https://www.dropbox.com/support/billing-issues" target="_blank"&gt;this link&lt;/A&gt;, choose 'Other' and then put in an email address that you can access, followed by your billing info.&lt;/P&gt;
&lt;P&gt;&lt;BR /&gt;Keep me posted.&lt;/P&gt;</description>
      <pubDate>Fri, 31 May 2024 06:02:20 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/I-tried-to-cancel-my-trial-but-I-was-charged/m-p/774467#M30905</guid>
      <dc:creator>Jay</dc:creator>
      <dc:date>2024-05-31T06:02:20Z</dc:date>
    </item>
    <item>
      <title>Re: Refunds and changes to plans</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/I-tried-to-cancel-my-trial-but-I-was-charged/m-p/774471#M30906</link>
      <description>&lt;BLOCKQUOTE&gt;&lt;HR /&gt;&lt;a href="https://www.dropboxforum.com/t5/user/viewprofilepage/user-id/330248"&gt;@Jay&lt;/a&gt;&amp;nbsp;wrote:&lt;BR /&gt;&lt;P&gt;Hi &lt;SPAN&gt;&lt;SPAN&gt;&lt;a href="https://www.dropboxforum.com/t5/user/viewprofilepage/user-id/1842933"&gt;@joohong&lt;/a&gt;&lt;/SPAN&gt;&lt;/SPAN&gt;, thanks for bringing this to our attention.&lt;/P&gt;&lt;P&gt;&amp;nbsp;&lt;/P&gt;&lt;P&gt;As this is related to sensitive billing info, I’d recommend getting in contact with our support team directly to look into this matter in more detail.&lt;/P&gt;&lt;P&gt;&amp;nbsp;&lt;/P&gt;&lt;P&gt;You can do this by opening an incognito/private browsing window, while not signed into your account, and accessing &lt;A href="https://www.dropbox.com/support/billing-issues" target="_blank" rel="noopener"&gt;this link&lt;/A&gt;, choose 'Other' and then put in an email address that you can access, followed by your billing info.&lt;/P&gt;&lt;P&gt;&lt;BR /&gt;Keep me posted.&lt;/P&gt;&lt;HR /&gt;&lt;/BLOCKQUOTE&gt;&lt;P&gt;I've entered my credit card information and submitted a refund request.&lt;/P&gt;&lt;P&gt;Would you like me to get back to you when I have an answer?&lt;/P&gt;&lt;P&gt;&amp;nbsp;&lt;/P&gt;</description>
      <pubDate>Fri, 31 May 2024 06:53:36 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/I-tried-to-cancel-my-trial-but-I-was-charged/m-p/774471#M30906</guid>
      <dc:creator>joohong</dc:creator>
      <dc:date>2024-05-31T06:53:36Z</dc:date>
    </item>
    <item>
      <title>Re: Refunds and changes to plans</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/I-tried-to-cancel-my-trial-but-I-was-charged/m-p/774473#M30907</link>
      <description>&lt;P&gt;Could you let me know the ticket ID from the automated email reply you should've received in order to locate it on our system?&lt;/P&gt;</description>
      <pubDate>Fri, 31 May 2024 07:00:17 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/I-tried-to-cancel-my-trial-but-I-was-charged/m-p/774473#M30907</guid>
      <dc:creator>Jay</dc:creator>
      <dc:date>2024-05-31T07:00:17Z</dc:date>
    </item>
    <item>
      <title>Re: Refunds and changes to plans</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/I-tried-to-cancel-my-trial-but-I-was-charged/m-p/774488#M30908</link>
      <description>&lt;BLOCKQUOTE&gt;&lt;HR /&gt;&lt;a href="https://www.dropboxforum.com/t5/user/viewprofilepage/user-id/330248"&gt;@Jay&lt;/a&gt;&amp;nbsp;wrote:&lt;BR /&gt;&lt;P&gt;Could you let me know the ticket ID from the automated email reply you should've received in order to locate it on our system?&lt;/P&gt;&lt;HR /&gt;&lt;/BLOCKQUOTE&gt;&lt;P&gt;&amp;nbsp;&lt;/P&gt;&lt;P&gt;The ticket ID is 23814841.&lt;/P&gt;</description>
      <pubDate>Fri, 31 May 2024 07:59:08 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/I-tried-to-cancel-my-trial-but-I-was-charged/m-p/774488#M30908</guid>
      <dc:creator>joohong</dc:creator>
      <dc:date>2024-05-31T07:59:08Z</dc:date>
    </item>
    <item>
      <title>Re: Refunds and changes to plans</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/I-tried-to-cancel-my-trial-but-I-was-charged/m-p/774504#M30910</link>
      <description>&lt;P&gt;Thanks for the ticket ID, I've gone ahead and prioritized it to expedite matters on your behalf.&lt;/P&gt;</description>
      <pubDate>Fri, 31 May 2024 09:34:24 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/I-tried-to-cancel-my-trial-but-I-was-charged/m-p/774504#M30910</guid>
      <dc:creator>Jay</dc:creator>
      <dc:date>2024-05-31T09:34:24Z</dc:date>
    </item>
    <item>
      <title>Re: Refunds and changes to plans</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/I-tried-to-cancel-my-trial-but-I-was-charged/m-p/774515#M30914</link>
      <description>&lt;BLOCKQUOTE&gt;&lt;HR /&gt;&lt;a href="https://www.dropboxforum.com/t5/user/viewprofilepage/user-id/330248"&gt;@Jay&lt;/a&gt;&amp;nbsp;wrote:&lt;BR /&gt;&lt;P&gt;Thanks for the ticket ID, I've gone ahead and prioritized it to expedite matters on your behalf.&lt;/P&gt;&lt;HR /&gt;&lt;/BLOCKQUOTE&gt;&lt;P&gt;Thank you. What do I need to do now to get my refund?&lt;/P&gt;</description>
      <pubDate>Fri, 31 May 2024 11:11:45 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/I-tried-to-cancel-my-trial-but-I-was-charged/m-p/774515#M30914</guid>
      <dc:creator>joohong</dc:creator>
      <dc:date>2024-05-31T11:11:45Z</dc:date>
    </item>
    <item>
      <title>Re: Refunds and changes to plans</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/I-tried-to-cancel-my-trial-but-I-was-charged/m-p/774517#M30915</link>
      <description>&lt;P&gt;A support agent will view your ticket and will begin to communicate with you from there on regarding this matter.&lt;/P&gt;</description>
      <pubDate>Fri, 31 May 2024 11:24:00 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/I-tried-to-cancel-my-trial-but-I-was-charged/m-p/774517#M30915</guid>
      <dc:creator>Jay</dc:creator>
      <dc:date>2024-05-31T11:24:00Z</dc:date>
    </item>
    <item>
      <title>Re: Refunds and changes to plans</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/I-tried-to-cancel-my-trial-but-I-was-charged/m-p/774700#M30936</link>
      <description>&lt;BLOCKQUOTE&gt;&lt;HR /&gt;&lt;a href="https://www.dropboxforum.com/t5/user/viewprofilepage/user-id/330248"&gt;@Jay&lt;/a&gt;&amp;nbsp;wrote:&lt;BR /&gt;&lt;P&gt;A support agent will view your ticket and will begin to communicate with you from there on regarding this matter.&lt;/P&gt;&lt;HR /&gt;&lt;/BLOCKQUOTE&gt;&lt;P&gt;I haven't heard from you yet, how long should I wait?&lt;/P&gt;</description>
      <pubDate>Sat, 01 Jun 2024 11:52:45 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/I-tried-to-cancel-my-trial-but-I-was-charged/m-p/774700#M30936</guid>
      <dc:creator>joohong</dc:creator>
      <dc:date>2024-06-01T11:52:45Z</dc:date>
    </item>
    <item>
      <title>Re: Refunds and changes to plans</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/I-tried-to-cancel-my-trial-but-I-was-charged/m-p/774717#M30941</link>
      <description>&lt;BLOCKQUOTE&gt;&lt;HR /&gt;&lt;a href="https://www.dropboxforum.com/t5/user/viewprofilepage/user-id/1842933"&gt;@joohong&lt;/a&gt;&amp;nbsp;wrote:&lt;BR /&gt;I haven't heard from you yet, how long should I wait?&lt;HR /&gt;&lt;/BLOCKQUOTE&gt;
&lt;P&gt;Dropbox Support doesn't work on weekends. It could be a couple of days before someone gets to your ticket.&lt;/P&gt;</description>
      <pubDate>Sat, 01 Jun 2024 14:19:05 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/I-tried-to-cancel-my-trial-but-I-was-charged/m-p/774717#M30941</guid>
      <dc:creator>Rich</dc:creator>
      <dc:date>2024-06-01T14:19:05Z</dc:date>
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