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    <title>topic Re: Charged $211. on 2/24. My site says my &amp;quot;trial period has ended&amp;quot; cannot access account. in Plans and Subscriptions</title>
    <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/I-was-charged-211-on-2-24-but-Dropbox-says-my-trial-period-has/m-p/775984#M31090</link>
    <description>&lt;P&gt;Thank you.&lt;/P&gt;&lt;P&gt;1. No I am NOT AWARE of joining business plan.&lt;/P&gt;&lt;P&gt;2. I'm aware I was automatically billed that $211. I did nothing&lt;/P&gt;&lt;P&gt;3. So how to get out of that?&lt;/P&gt;&lt;P&gt;4. Or how do just cancel. This Dropbox experience just keeps going from bad to worse, as&lt;/P&gt;&lt;P&gt;I'm pretty sure you'll let me know there isn't anything I can do.&lt;/P&gt;&lt;P&gt;5. Sorry to be pessimistic...I just want to get out of Dropbox Hell.&lt;/P&gt;</description>
    <pubDate>Fri, 07 Jun 2024 15:06:12 GMT</pubDate>
    <dc:creator>Lost_in_</dc:creator>
    <dc:date>2024-06-07T15:06:12Z</dc:date>
    <item>
      <title>I was charged $211 on 2/24, but Dropbox says my trial period has ended.</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/I-was-charged-211-on-2-24-but-Dropbox-says-my-trial-period-has/m-p/775476#M31054</link>
      <description>&lt;P&gt;Hello!&lt;/P&gt;
&lt;P&gt;I'm drowning here. I am not a techy. I usually always use phone support. So this is foreign to this elder.&lt;/P&gt;
&lt;P&gt;1. Dropbox charged me $211. on 2/24, My site says my "Trial period has ended". I cannot access my account to bring in other files. Under billing I see that that charge is accounted for. but Dropbox has not activated.&lt;/P&gt;
&lt;P&gt;2. I'm frustrated and have also tried to just cancel, as I can't get solution from problem #1. I also can't find a way to cancel my subscription.&lt;/P&gt;
&lt;P&gt;3. I'm frustrated and am also looking to get a refund, as they haven't 'used it for my site' and the money is just sitting three. And I can't find how to get a refund.&lt;/P&gt;
&lt;P&gt;4. I'm drowning here in Dropbox Hell. Not a human being to speak with. I'm in hell.&lt;/P&gt;
&lt;P&gt;5. I'm going to send this, but I have ZERO idea of how I am going to find a response???!!!!&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;</description>
      <pubDate>Wed, 05 Jun 2024 15:44:21 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/I-was-charged-211-on-2-24-but-Dropbox-says-my-trial-period-has/m-p/775476#M31054</guid>
      <dc:creator>Lost_in_</dc:creator>
      <dc:date>2024-06-05T15:44:21Z</dc:date>
    </item>
    <item>
      <title>Re: Charged $211. on 2/24. My site says my "trial period has ended" cannot access account.</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/I-was-charged-211-on-2-24-but-Dropbox-says-my-trial-period-has/m-p/775487#M31055</link>
      <description>&lt;P&gt;I’m sorry to hear about this, &lt;a href="https://www.dropboxforum.com/t5/user/viewprofilepage/user-id/1653034"&gt;@Lost_in_&lt;/a&gt;. Let’s have a look and see what we can find.&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;First off, can you access this &lt;A href="https://www.dropbox.com/account/billing" target="_blank"&gt;page&lt;/A&gt;? If yes, I’d like a screenshot of what you see there. You can attach your screenshot in this thread by clicking on the button below (it will appear right before posting your reply):&amp;nbsp;&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;&lt;IMG src="https://paper-attachments.dropboxusercontent.com/s_BED4CC3D0E1B204F67C918D03DB84E59259E56E31F0897867492C7BB59BE42FF_1714571581612_d836466e29eed840408101f5ada24a5f.png" /&gt;&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;Finally, I’d like one more screenshot of what you see &lt;A href="https://www.dropbox.com/account/plan" target="_blank"&gt;here&lt;/A&gt;.&amp;nbsp;&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;Let me know when you’re ready, and we’ll check this further.&lt;/P&gt;</description>
      <pubDate>Wed, 05 Jun 2024 15:40:27 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/I-was-charged-211-on-2-24-but-Dropbox-says-my-trial-period-has/m-p/775487#M31055</guid>
      <dc:creator>Nancy</dc:creator>
      <dc:date>2024-06-05T15:40:27Z</dc:date>
    </item>
    <item>
      <title>Re: Charged $211. on 2/24. My site says my "trial period has ended" cannot access account.</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/I-was-charged-211-on-2-24-but-Dropbox-says-my-trial-period-has/m-p/775658#M31061</link>
      <description>&lt;P&gt;Nancy,&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;Thank you for reaching out!&lt;/P&gt;
&lt;P&gt;I'm going to try to upload 2 screenshots. 1. that shows 'trial period ended' and the other one that came when I was looking how to cancel and was told to go to account account icon and scroll down to 'manage' . I don't have a manage option.&lt;/P&gt;
&lt;P&gt;&lt;span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="Screen Shot 2024-06-06 at 9.37.11 AM.jpg" style="width: 481px;"&gt;&lt;img src="https://www.dropboxforum.com/t5/image/serverpage/image-id/46711i5B3B541F9C090D57/image-size/large?v=v2&amp;amp;px=999" role="button" title="Screen Shot 2024-06-06 at 9.37.11 AM.jpg" alt="Screen Shot 2024-06-06 at 9.37.11 AM.jpg" /&gt;&lt;/span&gt;&lt;/P&gt;
&lt;P&gt;&lt;span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="Screen Shot 2024-06-06 at 9.35.05 AM.jpg" style="width: 800px;"&gt;&lt;img src="https://www.dropboxforum.com/t5/image/serverpage/image-id/46712i4081390FD4DDAAE0/image-size/large?v=v2&amp;amp;px=999" role="button" title="Screen Shot 2024-06-06 at 9.35.05 AM.jpg" alt="Screen Shot 2024-06-06 at 9.35.05 AM.jpg" /&gt;&lt;/span&gt;&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;</description>
      <pubDate>Thu, 06 Jun 2024 16:31:03 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/I-was-charged-211-on-2-24-but-Dropbox-says-my-trial-period-has/m-p/775658#M31061</guid>
      <dc:creator>Lost_in_</dc:creator>
      <dc:date>2024-06-06T16:31:03Z</dc:date>
    </item>
    <item>
      <title>Re: Charged $211. on 2/24. My site says my "trial period has ended" cannot access account.</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/I-was-charged-211-on-2-24-but-Dropbox-says-my-trial-period-has/m-p/775743#M31066</link>
      <description>&lt;P&gt;Thanks for these screenshots, &lt;a href="https://www.dropboxforum.com/t5/user/viewprofilepage/user-id/1653034"&gt;@Lost_in_&lt;/a&gt;! From what I understand, you were initially billed for a Dropbox Essentials plan (on the 02/13/2024), but at some point after that, you also joined a Business team that was on trial (which has now expired causing your account to go into &lt;A href="https://help.dropbox.com/account-access/team-locked-state" target="_blank"&gt;locked state&lt;/A&gt;).&amp;nbsp;&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;Did you join another user’s Business team perhaps? If you check your Dropbox email address, do you see an invitation to join Dropbox Business?&lt;/P&gt;</description>
      <pubDate>Thu, 06 Jun 2024 16:40:31 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/I-was-charged-211-on-2-24-but-Dropbox-says-my-trial-period-has/m-p/775743#M31066</guid>
      <dc:creator>Nancy</dc:creator>
      <dc:date>2024-06-06T16:40:31Z</dc:date>
    </item>
    <item>
      <title>Re: Charged $211. on 2/24. My site says my "trial period has ended" cannot access account.</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/I-was-charged-211-on-2-24-but-Dropbox-says-my-trial-period-has/m-p/775984#M31090</link>
      <description>&lt;P&gt;Thank you.&lt;/P&gt;&lt;P&gt;1. No I am NOT AWARE of joining business plan.&lt;/P&gt;&lt;P&gt;2. I'm aware I was automatically billed that $211. I did nothing&lt;/P&gt;&lt;P&gt;3. So how to get out of that?&lt;/P&gt;&lt;P&gt;4. Or how do just cancel. This Dropbox experience just keeps going from bad to worse, as&lt;/P&gt;&lt;P&gt;I'm pretty sure you'll let me know there isn't anything I can do.&lt;/P&gt;&lt;P&gt;5. Sorry to be pessimistic...I just want to get out of Dropbox Hell.&lt;/P&gt;</description>
      <pubDate>Fri, 07 Jun 2024 15:06:12 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/I-was-charged-211-on-2-24-but-Dropbox-says-my-trial-period-has/m-p/775984#M31090</guid>
      <dc:creator>Lost_in_</dc:creator>
      <dc:date>2024-06-07T15:06:12Z</dc:date>
    </item>
    <item>
      <title>Re: Charged $211. on 2/24. My site says my "trial period has ended" cannot access account.</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/I-was-charged-211-on-2-24-but-Dropbox-says-my-trial-period-has/m-p/776012#M31099</link>
      <description>&lt;P&gt;Hi &lt;SPAN style="background: var(--ck-color-mention-background); color: var(--ck-color-mention-text);"&gt;&lt;a href="https://www.dropboxforum.com/t5/user/viewprofilepage/user-id/1653034"&gt;@Lost_in_&lt;/a&gt;&lt;/SPAN&gt;, could you follow &lt;A href="https://help.dropbox.com/account-access/account-deleted-from-team#How-to-leave-a-team-account-if-your-team-is-in-locked-state" target="_blank"&gt;these steps&lt;/A&gt; to leave your team, which is in a locked state, and let me know what happens?&lt;/P&gt;</description>
      <pubDate>Fri, 07 Jun 2024 16:37:35 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/I-was-charged-211-on-2-24-but-Dropbox-says-my-trial-period-has/m-p/776012#M31099</guid>
      <dc:creator>Jay</dc:creator>
      <dc:date>2024-06-07T16:37:35Z</dc:date>
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