<?xml version="1.0" encoding="UTF-8"?>
<rss xmlns:content="http://purl.org/rss/1.0/modules/content/" xmlns:dc="http://purl.org/dc/elements/1.1/" xmlns:rdf="http://www.w3.org/1999/02/22-rdf-syntax-ns#" xmlns:taxo="http://purl.org/rss/1.0/modules/taxonomy/" version="2.0">
  <channel>
    <title>topic Re: Cannot cancel my dropbox. in Plans and Subscriptions</title>
    <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Cannot-cancel-my-Dropbox-subscription/m-p/776779#M31307</link>
    <description>&lt;P&gt;No, I am logged into my account.&amp;nbsp; I go to the icon with my name and go to Manage Account.&amp;nbsp; There is nothing there to cancel my subscription.&amp;nbsp;&lt;/P&gt;</description>
    <pubDate>Tue, 11 Jun 2024 19:31:31 GMT</pubDate>
    <dc:creator>Victoria210</dc:creator>
    <dc:date>2024-06-11T19:31:31Z</dc:date>
    <item>
      <title>Cannot cancel my Dropbox subscription</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Cannot-cancel-my-Dropbox-subscription/m-p/771580#M30662</link>
      <description>&lt;P&gt;I am not an idiot. Dropbox will NOT let me cancel my account. What is up with Dropbox?&lt;/P&gt;</description>
      <pubDate>Wed, 22 May 2024 12:13:45 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Cannot-cancel-my-Dropbox-subscription/m-p/771580#M30662</guid>
      <dc:creator>PGunn</dc:creator>
      <dc:date>2024-05-22T12:13:45Z</dc:date>
    </item>
    <item>
      <title>Re: Cannot cancel my dropbox.</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Cannot-cancel-my-Dropbox-subscription/m-p/771583#M30665</link>
      <description>&lt;BLOCKQUOTE&gt;&lt;HR /&gt;&lt;a href="https://www.dropboxforum.com/t5/user/viewprofilepage/user-id/796407"&gt;@PGunn&lt;/a&gt;&amp;nbsp;wrote:&lt;BR /&gt;
&lt;P&gt;I am not an idiot. Dropbox will NOT let me cancel my account. What is up with Dropbox?&lt;/P&gt;
&lt;HR /&gt;&lt;/BLOCKQUOTE&gt;
&lt;P&gt;Did you upgrade through the Dropbox website, or through the app on a mobile device (Apple App Store/Google Play Store)?&lt;/P&gt;</description>
      <pubDate>Sat, 18 May 2024 18:48:25 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Cannot-cancel-my-Dropbox-subscription/m-p/771583#M30665</guid>
      <dc:creator>Rich</dc:creator>
      <dc:date>2024-05-18T18:48:25Z</dc:date>
    </item>
    <item>
      <title>Re: Cannot cancel my dropbox.</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Cannot-cancel-my-Dropbox-subscription/m-p/771591#M30667</link>
      <description>My pc</description>
      <pubDate>Sat, 18 May 2024 21:17:40 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Cannot-cancel-my-Dropbox-subscription/m-p/771591#M30667</guid>
      <dc:creator>Pamswatercolors</dc:creator>
      <dc:date>2024-05-18T21:17:40Z</dc:date>
    </item>
    <item>
      <title>Re: Cannot cancel my dropbox.</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Cannot-cancel-my-Dropbox-subscription/m-p/771596#M30668</link>
      <description>&lt;BLOCKQUOTE&gt;&lt;HR /&gt;&lt;a href="https://www.dropboxforum.com/t5/user/viewprofilepage/user-id/1838259"&gt;@Pamswatercolors&lt;/a&gt;&amp;nbsp;wrote:&lt;BR /&gt;My pc&lt;HR /&gt;&lt;/BLOCKQUOTE&gt;
&lt;P&gt;Then you can cancel your subscription through the Dropbox website, at the bottom of your &lt;A href="https://www.dropbox.com/manage/subscriptions" target="_blank"&gt;Subscriptions page&lt;/A&gt;.&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;UL&gt;
&lt;LI&gt;&lt;A href="https://help.dropbox.com/plans/downgrade-dropbox-individual-plans" target="_blank"&gt;https://help.dropbox.com/plans/downgrade-dropbox-individual-plans&lt;/A&gt;&lt;/LI&gt;
&lt;/UL&gt;</description>
      <pubDate>Sat, 18 May 2024 21:56:25 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Cannot-cancel-my-Dropbox-subscription/m-p/771596#M30668</guid>
      <dc:creator>Rich</dc:creator>
      <dc:date>2024-05-18T21:56:25Z</dc:date>
    </item>
    <item>
      <title>Re: Cannot cancel my dropbox.</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Cannot-cancel-my-Dropbox-subscription/m-p/772387#M30751</link>
      <description>Thank you so much. This helped me!</description>
      <pubDate>Wed, 22 May 2024 11:45:47 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Cannot-cancel-my-Dropbox-subscription/m-p/772387#M30751</guid>
      <dc:creator>Pamswatercolors</dc:creator>
      <dc:date>2024-05-22T11:45:47Z</dc:date>
    </item>
    <item>
      <title>Re: Cannot cancel my dropbox.</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Cannot-cancel-my-Dropbox-subscription/m-p/776768#M31301</link>
      <description>&lt;P&gt;No, that does not work.&amp;nbsp; I have gone to Manage Account.&amp;nbsp; &amp;nbsp;There is NOTHING at the bottom of the page that say Cancel Account.&amp;nbsp; There is nothing there.&amp;nbsp;&amp;nbsp;&lt;/P&gt;</description>
      <pubDate>Tue, 11 Jun 2024 18:50:18 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Cannot-cancel-my-Dropbox-subscription/m-p/776768#M31301</guid>
      <dc:creator>Victoria210</dc:creator>
      <dc:date>2024-06-11T18:50:18Z</dc:date>
    </item>
    <item>
      <title>Re: Cannot cancel my dropbox.</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Cannot-cancel-my-Dropbox-subscription/m-p/776770#M31302</link>
      <description>&lt;P&gt;Hey &lt;SPAN style="background: var(--ck-color-mention-background); color: var(--ck-color-mention-text);"&gt;&lt;a href="https://www.dropboxforum.com/t5/user/viewprofilepage/user-id/1846228"&gt;@Victoria210&lt;/a&gt;&lt;/SPAN&gt; - is it possible that you're looking at an account that's on the free, Basic &lt;A href="https://www.dropbox.com/account/plan" target="_blank"&gt;plan&lt;/A&gt; perhaps?&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;If that's so, it's normal that you don't get a cancel option.&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;If you'd like to delete your account instead of cancelling a subscription though, you should be following &lt;A href="https://help.dropbox.com/account-access/delete-account" target="_blank"&gt;these steps&lt;/A&gt;.&amp;nbsp;&lt;/P&gt;</description>
      <pubDate>Tue, 11 Jun 2024 18:59:30 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Cannot-cancel-my-Dropbox-subscription/m-p/776770#M31302</guid>
      <dc:creator>Walter</dc:creator>
      <dc:date>2024-06-11T18:59:30Z</dc:date>
    </item>
    <item>
      <title>Re: Cannot cancel my dropbox.</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Cannot-cancel-my-Dropbox-subscription/m-p/776778#M31306</link>
      <description>&lt;P&gt;Nope, does not work.&amp;nbsp; There is nothing at the bottom of the page that says Cancel Subscription&lt;/P&gt;</description>
      <pubDate>Tue, 11 Jun 2024 19:30:43 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Cannot-cancel-my-Dropbox-subscription/m-p/776778#M31306</guid>
      <dc:creator>Victoria210</dc:creator>
      <dc:date>2024-06-11T19:30:43Z</dc:date>
    </item>
    <item>
      <title>Re: Cannot cancel my dropbox.</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Cannot-cancel-my-Dropbox-subscription/m-p/776779#M31307</link>
      <description>&lt;P&gt;No, I am logged into my account.&amp;nbsp; I go to the icon with my name and go to Manage Account.&amp;nbsp; There is nothing there to cancel my subscription.&amp;nbsp;&lt;/P&gt;</description>
      <pubDate>Tue, 11 Jun 2024 19:31:31 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Cannot-cancel-my-Dropbox-subscription/m-p/776779#M31307</guid>
      <dc:creator>Victoria210</dc:creator>
      <dc:date>2024-06-11T19:31:31Z</dc:date>
    </item>
    <item>
      <title>Re: Cannot cancel my dropbox.</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Cannot-cancel-my-Dropbox-subscription/m-p/776780#M31308</link>
      <description>&lt;P&gt;I do not want to delete my account.&amp;nbsp; &amp;nbsp;I am finished with my book and no longer need a subscription.&amp;nbsp; &amp;nbsp;I just want to cancel my paid subscription&lt;/P&gt;</description>
      <pubDate>Tue, 11 Jun 2024 19:32:14 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Cannot-cancel-my-Dropbox-subscription/m-p/776780#M31308</guid>
      <dc:creator>Victoria210</dc:creator>
      <dc:date>2024-06-11T19:32:14Z</dc:date>
    </item>
    <item>
      <title>Re: Cannot cancel my dropbox.</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Cannot-cancel-my-Dropbox-subscription/m-p/776782#M31309</link>
      <description>&lt;P&gt;What does you &lt;A href="https://www.dropbox.com/account/plan" target="_blank"&gt;plan tab&lt;/A&gt; report &lt;SPAN style="color:var(--ck-color-mention-text);"&gt;&lt;a href="https://www.dropboxforum.com/t5/user/viewprofilepage/user-id/1846228"&gt;@Victoria210&lt;/a&gt;&lt;/SPAN&gt;?&amp;nbsp;&lt;/P&gt;</description>
      <pubDate>Tue, 11 Jun 2024 19:35:32 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Cannot-cancel-my-Dropbox-subscription/m-p/776782#M31309</guid>
      <dc:creator>Walter</dc:creator>
      <dc:date>2024-06-11T19:35:32Z</dc:date>
    </item>
    <item>
      <title>Re: Cannot cancel my dropbox.</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Cannot-cancel-my-Dropbox-subscription/m-p/776789#M31312</link>
      <description>&lt;P&gt;No, I pay a monthly fee.&amp;nbsp; I have logged in, then went to Manage Account.&amp;nbsp; On the Manage Account page there is nothing there.&amp;nbsp; There is not any place to cancel my subscription.&amp;nbsp;&lt;/P&gt;</description>
      <pubDate>Tue, 11 Jun 2024 20:10:46 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Cannot-cancel-my-Dropbox-subscription/m-p/776789#M31312</guid>
      <dc:creator>Victoria210</dc:creator>
      <dc:date>2024-06-11T20:10:46Z</dc:date>
    </item>
    <item>
      <title>Re: Cannot cancel my dropbox.</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Cannot-cancel-my-Dropbox-subscription/m-p/776792#M31313</link>
      <description>&lt;P&gt;It has:&amp;nbsp; Personal Drop Box Space.&amp;nbsp; &amp;nbsp;Underneath that is Account Settings and underneath that is License Keys.&amp;nbsp; &amp;nbsp;That's it.&lt;/P&gt;</description>
      <pubDate>Tue, 11 Jun 2024 20:12:55 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Cannot-cancel-my-Dropbox-subscription/m-p/776792#M31313</guid>
      <dc:creator>Victoria210</dc:creator>
      <dc:date>2024-06-11T20:12:55Z</dc:date>
    </item>
    <item>
      <title>Re: Cannot cancel my dropbox.</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Cannot-cancel-my-Dropbox-subscription/m-p/776797#M31314</link>
      <description>&lt;BLOCKQUOTE&gt;&lt;HR /&gt;&lt;a href="https://www.dropboxforum.com/t5/user/viewprofilepage/user-id/1846228"&gt;@Victoria210&lt;/a&gt;&amp;nbsp;wrote:&lt;BR /&gt;
&lt;P&gt;It has:&amp;nbsp; Personal Drop Box Space.&amp;nbsp; &amp;nbsp;Underneath that is Account Settings and underneath that is License Keys.&amp;nbsp; &amp;nbsp;That's it.&lt;/P&gt;
&lt;HR /&gt;&lt;/BLOCKQUOTE&gt;
&lt;P&gt;What plan does it say you're on when you visit &lt;A href="https://www.dropbox.com/account/plan" target="_blank"&gt;this page&lt;/A&gt;? Please take a screenshot if you can, being sure to mask any private information like your email.&lt;/P&gt;</description>
      <pubDate>Tue, 11 Jun 2024 20:44:41 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Cannot-cancel-my-Dropbox-subscription/m-p/776797#M31314</guid>
      <dc:creator>Rich</dc:creator>
      <dc:date>2024-06-11T20:44:41Z</dc:date>
    </item>
    <item>
      <title>Re: Cannot cancel my dropbox.</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Cannot-cancel-my-Dropbox-subscription/m-p/776805#M31315</link>
      <description>&lt;P&gt;It says Basic Plan.&amp;nbsp; I pay $11.99 per month.&amp;nbsp;&lt;/P&gt;</description>
      <pubDate>Tue, 11 Jun 2024 21:14:05 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Cannot-cancel-my-Dropbox-subscription/m-p/776805#M31315</guid>
      <dc:creator>Victoria210</dc:creator>
      <dc:date>2024-06-11T21:14:05Z</dc:date>
    </item>
    <item>
      <title>Re: Cannot cancel my dropbox.</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Cannot-cancel-my-Dropbox-subscription/m-p/776806#M31316</link>
      <description>&lt;P&gt;I can't take a screen shot.&amp;nbsp; &amp;nbsp;It won't allow a Word document&lt;/P&gt;</description>
      <pubDate>Tue, 11 Jun 2024 21:15:54 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Cannot-cancel-my-Dropbox-subscription/m-p/776806#M31316</guid>
      <dc:creator>Victoria210</dc:creator>
      <dc:date>2024-06-11T21:15:54Z</dc:date>
    </item>
    <item>
      <title>Re: Cannot cancel my dropbox.</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Cannot-cancel-my-Dropbox-subscription/m-p/776807#M31317</link>
      <description>&lt;P&gt;Why can't someone just cancel my account?&amp;nbsp;&amp;nbsp;&lt;/P&gt;</description>
      <pubDate>Tue, 11 Jun 2024 21:17:22 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Cannot-cancel-my-Dropbox-subscription/m-p/776807#M31317</guid>
      <dc:creator>Victoria210</dc:creator>
      <dc:date>2024-06-11T21:17:22Z</dc:date>
    </item>
    <item>
      <title>Re: Cannot cancel my dropbox.</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Cannot-cancel-my-Dropbox-subscription/m-p/776821#M31319</link>
      <description>&lt;BLOCKQUOTE&gt;&lt;HR /&gt;&lt;a href="https://www.dropboxforum.com/t5/user/viewprofilepage/user-id/1846228"&gt;@Victoria210&lt;/a&gt;&amp;nbsp;wrote:&lt;BR /&gt;
&lt;P&gt;Why can't someone just cancel my account?&amp;nbsp;&amp;nbsp;&lt;/P&gt;
&lt;HR /&gt;&lt;/BLOCKQUOTE&gt;
&lt;P&gt;Because the people here on the forum don't have access to your account details. It's a community forum, not Support. But, we'll get to that in a minute. For now we're just trying to help you figure out what steps you need to take.&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;BLOCKQUOTE&gt;&lt;HR /&gt;&lt;a href="https://www.dropboxforum.com/t5/user/viewprofilepage/user-id/1846228"&gt;@Victoria210&lt;/a&gt;&amp;nbsp;wrote:&lt;BR /&gt;
&lt;P&gt;It says Basic Plan.&amp;nbsp; I pay $11.99 per month.&amp;nbsp;&lt;/P&gt;
&lt;HR /&gt;&lt;/BLOCKQUOTE&gt;
&lt;P&gt;This is why we've been asking the questions that we've been asking. &lt;STRONG&gt;You're on the Basic plan, which is a free plan.&lt;/STRONG&gt; You're having a difficult time cancelling because there's nothing to cancel on that account. If you're being charged, it's for a different account.&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;Use the &lt;A href="https://help.dropbox.com/billing/find-credit-card-charge" target="_blank"&gt;credit card charge lookup tool&lt;/A&gt; to identify the account that you're paying for. If you recognize the email address, try signing into Dropbox with that email address, &lt;A href="https://www.dropbox.com/for" target="_blank"&gt;resetting the password&lt;/A&gt; if needed. Once signed in, try to cancel the subscription.&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;If you don't recognize the email address or you're unable to sign in, you'll need to contact Support directly. To contact Support, visit the Support page &lt;STRONG&gt;while you're NOT signed in to a Dropbox account&lt;/STRONG&gt;, including these forums, and you'll see an option for Billing issues. &lt;STRONG&gt;It's best to use an Incognito or Private browsing session to make sure you're not signed in.&lt;/STRONG&gt;&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;UL&gt;
&lt;LI&gt;&lt;A href="https://www.dropbox.com/support/billing-issues" target="_blank"&gt;https://www.dropbox.com/support/billing-issues&lt;/A&gt;&lt;/LI&gt;
&lt;/UL&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;Also, if you don't recognize the account, you should contact your bank.&lt;/P&gt;</description>
      <pubDate>Tue, 11 Jun 2024 22:17:11 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Cannot-cancel-my-Dropbox-subscription/m-p/776821#M31319</guid>
      <dc:creator>Rich</dc:creator>
      <dc:date>2024-06-11T22:17:11Z</dc:date>
    </item>
    <item>
      <title>Re: Cannot cancel my dropbox.</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Cannot-cancel-my-Dropbox-subscription/m-p/776836#M31323</link>
      <description>&lt;P&gt;Thank you for that.&amp;nbsp; I'm using my debit card and can see the charge on my account.&amp;nbsp;&amp;nbsp;&lt;/P&gt;</description>
      <pubDate>Tue, 11 Jun 2024 23:09:56 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Cannot-cancel-my-Dropbox-subscription/m-p/776836#M31323</guid>
      <dc:creator>Victoria210</dc:creator>
      <dc:date>2024-06-11T23:09:56Z</dc:date>
    </item>
    <item>
      <title>Re: Cannot cancel my dropbox.</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Cannot-cancel-my-Dropbox-subscription/m-p/776839#M31324</link>
      <description>&lt;P&gt;Were you able to locate the account you're being charged for using the look up tool Rich provided earlier &lt;SPAN style="background: var(--ck-color-mention-background); color: var(--ck-color-mention-text);"&gt;&lt;a href="https://www.dropboxforum.com/t5/user/viewprofilepage/user-id/1846228"&gt;@Victoria210&lt;/a&gt;&lt;/SPAN&gt;?&amp;nbsp;&lt;/P&gt;</description>
      <pubDate>Tue, 11 Jun 2024 23:18:34 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Cannot-cancel-my-Dropbox-subscription/m-p/776839#M31324</guid>
      <dc:creator>Walter</dc:creator>
      <dc:date>2024-06-11T23:18:34Z</dc:date>
    </item>
  </channel>
</rss>

