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    <title>topic Re: Backup Trial Plan not working in Plans and Subscriptions</title>
    <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/I-can-t-claim-my-Seagate-Backup-trial-due-to-quot-To-protect/m-p/777754#M31454</link>
    <description>&lt;P&gt;Thanks for trying this in any case. Can we log a ticket for you then and investigate internally?&lt;/P&gt;</description>
    <pubDate>Mon, 17 Jun 2024 12:13:53 GMT</pubDate>
    <dc:creator>Nancy</dc:creator>
    <dc:date>2024-06-17T12:13:53Z</dc:date>
    <item>
      <title>I can't claim my Seagate Backup trial due to "To protect your info, verify your payment" error</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/I-can-t-claim-my-Seagate-Backup-trial-due-to-quot-To-protect/m-p/777622#M31422</link>
      <description>&lt;P&gt;&lt;SPAN&gt;Hello, I have recently bought a seagate external storage that included a 180 day Dropbox Backup Plan. However, whenever I try to follow the steps to start the trial to upgrade my account, after putting all of my payment method information, I get the "&lt;/SPAN&gt;&lt;/P&gt;
&lt;P&gt;To protect your info, please verify your payment." pop-up but there's nothing more going on. I don't receive any verification from the bank, no puzzle to solve or something else.&amp;nbsp;&lt;SPAN&gt;&amp;nbsp;I've tried doing it on different browsers, mobile, laptop, looked online for help but cannot find anything, and since technically my account is still on a "basic plan", there is no way for me to contact support. If I could get any help it would be greatly appreciated, Thank You&lt;BR /&gt;&lt;BR /&gt;&lt;/SPAN&gt;I will leave here a screenshot with the error.&amp;nbsp;&lt;BR /&gt;&lt;span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="Screenshot 2024-06-16 at 18.15.26.png" style="width: 800px;"&gt;&lt;img src="https://www.dropboxforum.com/t5/image/serverpage/image-id/46903i4FB48425BC35416E/image-size/large?v=v2&amp;amp;px=999" role="button" title="Screenshot 2024-06-16 at 18.15.26.png" alt="Screenshot 2024-06-16 at 18.15.26.png" /&gt;&lt;/span&gt;&lt;/P&gt;</description>
      <pubDate>Mon, 17 Jun 2024 09:52:34 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/I-can-t-claim-my-Seagate-Backup-trial-due-to-quot-To-protect/m-p/777622#M31422</guid>
      <dc:creator>hegedusclaudiu</dc:creator>
      <dc:date>2024-06-17T09:52:34Z</dc:date>
    </item>
    <item>
      <title>Re: Backup Trial Plan not working</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/I-can-t-claim-my-Seagate-Backup-trial-due-to-quot-To-protect/m-p/777632#M31424</link>
      <description>&lt;P&gt;Have you got any ad blockers or virus scanners running?&amp;nbsp;&lt;/P&gt;</description>
      <pubDate>Sun, 16 Jun 2024 17:06:44 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/I-can-t-claim-my-Seagate-Backup-trial-due-to-quot-To-protect/m-p/777632#M31424</guid>
      <dc:creator>Mark</dc:creator>
      <dc:date>2024-06-16T17:06:44Z</dc:date>
    </item>
    <item>
      <title>Re: Backup Trial Plan not working</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/I-can-t-claim-my-Seagate-Backup-trial-due-to-quot-To-protect/m-p/777633#M31425</link>
      <description>No. None. It's happening for days now. I don't understand what is happening.</description>
      <pubDate>Sun, 16 Jun 2024 17:09:52 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/I-can-t-claim-my-Seagate-Backup-trial-due-to-quot-To-protect/m-p/777633#M31425</guid>
      <dc:creator>hegedusclaudiu</dc:creator>
      <dc:date>2024-06-16T17:09:52Z</dc:date>
    </item>
    <item>
      <title>Re: Backup Trial Plan not working</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/I-can-t-claim-my-Seagate-Backup-trial-due-to-quot-To-protect/m-p/777725#M31444</link>
      <description>&lt;P&gt;Hi from me as well, &lt;a href="https://www.dropboxforum.com/t5/user/viewprofilepage/user-id/1847571"&gt;@hegedusclaudiu&lt;/a&gt;. Have you tested this via an incognito window, as well?&amp;nbsp;&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;I’d like to make sure the issue persists there too, before troubleshooting further.&lt;/P&gt;</description>
      <pubDate>Mon, 17 Jun 2024 09:48:48 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/I-can-t-claim-my-Seagate-Backup-trial-due-to-quot-To-protect/m-p/777725#M31444</guid>
      <dc:creator>Nancy</dc:creator>
      <dc:date>2024-06-17T09:48:48Z</dc:date>
    </item>
    <item>
      <title>Re: Backup Trial Plan not working</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/I-can-t-claim-my-Seagate-Backup-trial-due-to-quot-To-protect/m-p/777727#M31445</link>
      <description>&lt;P&gt;I just tested it. Not working in Incognito either.&lt;/P&gt;</description>
      <pubDate>Mon, 17 Jun 2024 10:01:15 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/I-can-t-claim-my-Seagate-Backup-trial-due-to-quot-To-protect/m-p/777727#M31445</guid>
      <dc:creator>hegedusclaudiu</dc:creator>
      <dc:date>2024-06-17T10:01:15Z</dc:date>
    </item>
    <item>
      <title>Re: Backup Trial Plan not working</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/I-can-t-claim-my-Seagate-Backup-trial-due-to-quot-To-protect/m-p/777754#M31454</link>
      <description>&lt;P&gt;Thanks for trying this in any case. Can we log a ticket for you then and investigate internally?&lt;/P&gt;</description>
      <pubDate>Mon, 17 Jun 2024 12:13:53 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/I-can-t-claim-my-Seagate-Backup-trial-due-to-quot-To-protect/m-p/777754#M31454</guid>
      <dc:creator>Nancy</dc:creator>
      <dc:date>2024-06-17T12:13:53Z</dc:date>
    </item>
    <item>
      <title>Re: Backup Trial Plan not working</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/I-can-t-claim-my-Seagate-Backup-trial-due-to-quot-To-protect/m-p/777994#M31495</link>
      <description>&lt;P&gt;Yes, please.&lt;/P&gt;</description>
      <pubDate>Tue, 18 Jun 2024 10:34:04 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/I-can-t-claim-my-Seagate-Backup-trial-due-to-quot-To-protect/m-p/777994#M31495</guid>
      <dc:creator>hegedusclaudiu</dc:creator>
      <dc:date>2024-06-18T10:34:04Z</dc:date>
    </item>
    <item>
      <title>Re: Backup Trial Plan not working</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/I-can-t-claim-my-Seagate-Backup-trial-due-to-quot-To-protect/m-p/778003#M31496</link>
      <description>&lt;P&gt;You’re all set, &lt;a href="https://www.dropboxforum.com/t5/user/viewprofilepage/user-id/1847571"&gt;@hegedusclaudiu&lt;/a&gt;. Please reply to my email, when you see it.&lt;/P&gt;</description>
      <pubDate>Tue, 18 Jun 2024 11:19:30 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/I-can-t-claim-my-Seagate-Backup-trial-due-to-quot-To-protect/m-p/778003#M31496</guid>
      <dc:creator>Nancy</dc:creator>
      <dc:date>2024-06-18T11:19:30Z</dc:date>
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