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  <channel>
    <title>topic Re: Being charged twice for same account in Plans and Subscriptions</title>
    <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Being-charged-twice-for-same-account/m-p/364621#M3147</link>
    <description>&lt;DIV class="lia-message-body lia-component-message-view-widget-body lia-component-body-signature-highlight-escalation lia-component-message-view-widget-body-signature-highlight-escalation"&gt;&lt;DIV class="lia-message-body-content"&gt;&lt;P&gt;Hi!&lt;/P&gt;&lt;P&gt;I have the same problem as well, two charges on my bank statement after upgrading to Professional. Could you help me to solve that?&lt;/P&gt;&lt;P&gt;Many thanks!&lt;/P&gt;&lt;P&gt;JJ&lt;/P&gt;&lt;/DIV&gt;&lt;/DIV&gt;</description>
    <pubDate>Wed, 11 Sep 2019 21:21:05 GMT</pubDate>
    <dc:creator>box_dropper</dc:creator>
    <dc:date>2019-09-11T21:21:05Z</dc:date>
    <item>
      <title>Being charged twice for same account</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Being-charged-twice-for-same-account/m-p/318987#M3141</link>
      <description>&lt;P&gt;So I have a problem I’ve been trying to figure out for hours. I’ve been going back and forth with Apple iTunes and once with dropbox. I have one account. I use the app on my phone from the Apple store and sync my photos for editing on my laptop. I’ve just now noticed I have double charges on my statements. One from Dropbox for 11.03 and a few days apart there is one from iTunes for 11.02. On both ends they see my charges for my Dropbox plus account and everything looks okay they say. Okay so why am I being charged twice? For one Dropbox plus account? I can’t figure this out and all that really adds up over the year and I’m just wishing someone can give my my money back since I’ve been paying twice. Sorry if this is confusing. Another important note is the only app I pay for in iTunes is Dropbox. So there’s nothing else it could be....&lt;/P&gt;</description>
      <pubDate>Tue, 26 Jul 2022 07:21:11 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Being-charged-twice-for-same-account/m-p/318987#M3141</guid>
      <dc:creator>Michelleanzures</dc:creator>
      <dc:date>2022-07-26T07:21:11Z</dc:date>
    </item>
    <item>
      <title>Re: Being charged twice for same account</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Being-charged-twice-for-same-account/m-p/319017#M3142</link>
      <description>&lt;P&gt;Hey there&amp;nbsp;&lt;a href="https://www.dropboxforum.com/t5/user/viewprofilepage/user-id/663155"&gt;@Michelleanzures&lt;/a&gt;&amp;nbsp;- apologies for the slight delay in my response; are you still having issues with this?&lt;/P&gt;</description>
      <pubDate>Thu, 20 Dec 2018 08:34:57 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Being-charged-twice-for-same-account/m-p/319017#M3142</guid>
      <dc:creator>Walter</dc:creator>
      <dc:date>2018-12-20T08:34:57Z</dc:date>
    </item>
    <item>
      <title>Re: Being charged twice for same account</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Being-charged-twice-for-same-account/m-p/319195#M3143</link>
      <description>Yes I am.. not sure who to talk to about this or how it’s even possible to pay twice for one account.</description>
      <pubDate>Fri, 21 Dec 2018 00:02:55 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Being-charged-twice-for-same-account/m-p/319195#M3143</guid>
      <dc:creator>Michelleanzures</dc:creator>
      <dc:date>2018-12-21T00:02:55Z</dc:date>
    </item>
    <item>
      <title>Re: Being charged twice for same account</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Being-charged-twice-for-same-account/m-p/319246#M3144</link>
      <description>&lt;P&gt;Sorry to hear that&amp;nbsp;&lt;a href="https://www.dropboxforum.com/t5/user/viewprofilepage/user-id/663155"&gt;@Michelleanzures&lt;/a&gt;&amp;nbsp;- I've reached out via email to the address you use for your forum's profile so we can have a further look into this together.&lt;/P&gt;
&lt;P&gt;When you get the chance, take a look at your email's inbox for my message and we'll take it from there.&lt;/P&gt;
&lt;P&gt;Thanks in advance and until we speak again, have a lovely day!&lt;/P&gt;</description>
      <pubDate>Fri, 21 Dec 2018 08:20:08 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Being-charged-twice-for-same-account/m-p/319246#M3144</guid>
      <dc:creator>Walter</dc:creator>
      <dc:date>2018-12-21T08:20:08Z</dc:date>
    </item>
    <item>
      <title>Re: Being charged twice for same account</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Being-charged-twice-for-same-account/m-p/357305#M3145</link>
      <description>&lt;P&gt;Hello,&lt;/P&gt;&lt;P&gt;I also have two charges on my bank statement.&lt;/P&gt;&lt;P&gt;Could you assist and tell me why that is after upgrading to Professional?&lt;/P&gt;&lt;P&gt;Thank you&lt;/P&gt;&lt;P&gt;Simon&lt;/P&gt;</description>
      <pubDate>Fri, 26 Jul 2019 10:52:55 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Being-charged-twice-for-same-account/m-p/357305#M3145</guid>
      <dc:creator>nomez99</dc:creator>
      <dc:date>2019-07-26T10:52:55Z</dc:date>
    </item>
    <item>
      <title>Re: Being charged twice for same account</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Being-charged-twice-for-same-account/m-p/357426#M3146</link>
      <description>&lt;P&gt;I'll be happy to help &lt;a href="https://www.dropboxforum.com/t5/user/viewprofilepage/user-id/1190444"&gt;@nomez99&lt;/a&gt;&amp;nbsp;!&lt;/P&gt;
&lt;P&gt;Therefore, I just reached out via your Dropbox associated email address so we can have a look into this.&lt;/P&gt;
&lt;P&gt;Whenever you get the chance, please take a look at your inbox and we'll take it from there Simon.&lt;/P&gt;
&lt;P&gt;Thanks in advance and talk soon!&lt;/P&gt;</description>
      <pubDate>Fri, 26 Jul 2019 18:32:54 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Being-charged-twice-for-same-account/m-p/357426#M3146</guid>
      <dc:creator>Walter</dc:creator>
      <dc:date>2019-07-26T18:32:54Z</dc:date>
    </item>
    <item>
      <title>Re: Being charged twice for same account</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Being-charged-twice-for-same-account/m-p/364621#M3147</link>
      <description>&lt;DIV class="lia-message-body lia-component-message-view-widget-body lia-component-body-signature-highlight-escalation lia-component-message-view-widget-body-signature-highlight-escalation"&gt;&lt;DIV class="lia-message-body-content"&gt;&lt;P&gt;Hi!&lt;/P&gt;&lt;P&gt;I have the same problem as well, two charges on my bank statement after upgrading to Professional. Could you help me to solve that?&lt;/P&gt;&lt;P&gt;Many thanks!&lt;/P&gt;&lt;P&gt;JJ&lt;/P&gt;&lt;/DIV&gt;&lt;/DIV&gt;</description>
      <pubDate>Wed, 11 Sep 2019 21:21:05 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Being-charged-twice-for-same-account/m-p/364621#M3147</guid>
      <dc:creator>box_dropper</dc:creator>
      <dc:date>2019-09-11T21:21:05Z</dc:date>
    </item>
    <item>
      <title>Re: Being charged twice for same account</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Being-charged-twice-for-same-account/m-p/364690#M3148</link>
      <description>&lt;P&gt;Of course I will&amp;nbsp;&lt;a href="https://www.dropboxforum.com/t5/user/viewprofilepage/user-id/1206710"&gt;@box_dropper&lt;/a&gt;!&lt;/P&gt;
&lt;P&gt;As a matter of fact, I just sent you a brief message to the email address associated with your Community's profile so we can have a better look into this.&lt;/P&gt;
&lt;P&gt;Whenever you get the chance, please take a look at your inbox and we'll take it from there.&lt;/P&gt;
&lt;P&gt;Thanks in advance JJ!&lt;/P&gt;</description>
      <pubDate>Thu, 12 Sep 2019 08:18:48 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Being-charged-twice-for-same-account/m-p/364690#M3148</guid>
      <dc:creator>Walter</dc:creator>
      <dc:date>2019-09-12T08:18:48Z</dc:date>
    </item>
    <item>
      <title>Re: Being charged twice for same account</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Being-charged-twice-for-same-account/m-p/373384#M3149</link>
      <description>&lt;P&gt;I have the same issue, please can someone contact me&amp;nbsp;&lt;/P&gt;</description>
      <pubDate>Tue, 22 Oct 2019 12:05:13 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Being-charged-twice-for-same-account/m-p/373384#M3149</guid>
      <dc:creator>ler16</dc:creator>
      <dc:date>2019-10-22T12:05:13Z</dc:date>
    </item>
    <item>
      <title>Re: Being charged twice for same account</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Being-charged-twice-for-same-account/m-p/373390#M3150</link>
      <description>&lt;P&gt;Welcome to the Community&amp;nbsp;&lt;a href="https://www.dropboxforum.com/t5/user/viewprofilepage/user-id/1222224"&gt;@ler16&lt;/a&gt;!&lt;/P&gt;
&lt;P&gt;As per your request, I just sent you a brief message to the email address that's associated with your Community's profile.&lt;/P&gt;
&lt;P&gt;Whenever you get the chance, please take a look at your inbox and we'll take it from there.&lt;/P&gt;
&lt;P&gt;Talk to you soon!&lt;/P&gt;</description>
      <pubDate>Tue, 22 Oct 2019 12:20:19 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Being-charged-twice-for-same-account/m-p/373390#M3150</guid>
      <dc:creator>Walter</dc:creator>
      <dc:date>2019-10-22T12:20:19Z</dc:date>
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    <item>
      <title>Re: Being charged twice for same account</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Being-charged-twice-for-same-account/m-p/375986#M3151</link>
      <description>Hi I have the same problem!! Charged twice for 3 months! Who can I talk to???</description>
      <pubDate>Sat, 02 Nov 2019 17:25:09 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Being-charged-twice-for-same-account/m-p/375986#M3151</guid>
      <dc:creator>albertina</dc:creator>
      <dc:date>2019-11-02T17:25:09Z</dc:date>
    </item>
    <item>
      <title>Re: Being charged twice for same account</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Being-charged-twice-for-same-account/m-p/376093#M3152</link>
      <description>&lt;BLOCKQUOTE&gt;&lt;HR /&gt;&lt;STRONG&gt;&lt;a href="https://www.dropboxforum.com/t5/user/viewprofilepage/user-id/1226605"&gt;@albertina&lt;/a&gt;&amp;nbsp;wrote:&lt;/STRONG&gt;&lt;BR /&gt;Hi I have the same problem!! Charged twice for 3 months! Who can I talk to???&lt;HR /&gt;&lt;/BLOCKQUOTE&gt;
&lt;P&gt;You need to contact &lt;A href="https://www.dropbox.com/support" target="_blank"&gt;Dropxbox Support&lt;/A&gt; directly. This is a public forum and billing/account issues cannot be handled here.&lt;/P&gt;</description>
      <pubDate>Sun, 03 Nov 2019 22:36:59 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Being-charged-twice-for-same-account/m-p/376093#M3152</guid>
      <dc:creator>Rich</dc:creator>
      <dc:date>2019-11-03T22:36:59Z</dc:date>
    </item>
    <item>
      <title>Re: Being charged twice for same account</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Being-charged-twice-for-same-account/m-p/381199#M3153</link>
      <description>&lt;P&gt;I've been charged twice as well. Is it possible to get my money back? I'm confused. Why is this happening to so many people?&amp;nbsp; Thanks. Jenn&amp;nbsp;&lt;/P&gt;</description>
      <pubDate>Wed, 27 Nov 2019 19:22:46 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Being-charged-twice-for-same-account/m-p/381199#M3153</guid>
      <dc:creator>Jenn S.1</dc:creator>
      <dc:date>2019-11-27T19:22:46Z</dc:date>
    </item>
    <item>
      <title>Re: Being charged twice for same account</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Being-charged-twice-for-same-account/m-p/381212#M3154</link>
      <description>&lt;P&gt;Hey&amp;nbsp;&lt;a href="https://www.dropboxforum.com/t5/user/viewprofilepage/user-id/16771"&gt;@Jenn S.1&lt;/a&gt;.&amp;nbsp;&lt;/P&gt;
&lt;P&gt;Sorry to hear about this.&amp;nbsp;&lt;/P&gt;
&lt;P&gt;We have no view of transaction details or Dropbox accounts via the Community, so the&amp;nbsp;best way to address this would be contacting support. They will look into the charges, check if they are refundable and help you understand how this happened.&amp;nbsp;&lt;/P&gt;
&lt;P&gt;Please create a ticket with Dropbox&lt;A href="https://www.dropbox.com/support" target="_blank" rel="noopener noreferrer"&gt;&amp;nbsp;Support&lt;/A&gt;&amp;nbsp;for this billing request.&amp;nbsp;&lt;/P&gt;
&lt;P&gt;Thanks.&amp;nbsp;&lt;/P&gt;</description>
      <pubDate>Wed, 27 Nov 2019 20:12:23 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Being-charged-twice-for-same-account/m-p/381212#M3154</guid>
      <dc:creator>Fiona</dc:creator>
      <dc:date>2019-11-27T20:12:23Z</dc:date>
    </item>
    <item>
      <title>Re: Being charged twice for same account</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Being-charged-twice-for-same-account/m-p/384030#M3155</link>
      <description>Hello,&lt;BR /&gt;&lt;BR /&gt;I’m having the exact same problem. I’ve been paying twice for the same account, once through Apple (iTunes) and once directly through Dropbox through PayPal. I’ve taken the issue twice to both Dropbox and Apple and they just keep redirecting me to the other party; It’s becoming very frustrating now. I’ve sent invoices and statements proving that I’ve paid twice for the same service under the same email but to no avail. Surely, since Dropbox is receiving two payments from that email ID (Apple told me they just take a fee as a conduit) something can be done.&lt;BR /&gt;&lt;BR /&gt;Any suggestions?&lt;BR /&gt;&lt;BR /&gt;Many thanks,&lt;BR /&gt;&lt;BR /&gt;Sam</description>
      <pubDate>Fri, 13 Dec 2019 08:04:44 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Being-charged-twice-for-same-account/m-p/384030#M3155</guid>
      <dc:creator>SamHarrison</dc:creator>
      <dc:date>2019-12-13T08:04:44Z</dc:date>
    </item>
    <item>
      <title>Re: Being charged twice for same account</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Being-charged-twice-for-same-account/m-p/384039#M3156</link>
      <description>&lt;P&gt;Thanks for reaching out to report your experience &lt;a href="https://www.dropboxforum.com/t5/user/viewprofilepage/user-id/1241494"&gt;@SamHarrison&lt;/a&gt;.&amp;nbsp;&lt;/P&gt;
&lt;P&gt;I located the ticket you have with us and I see our agent is waiting for your response to proceed with solving this for you.&amp;nbsp;&lt;/P&gt;
&lt;P&gt;Wish I could&amp;nbsp;personally help with is, but please keep in mind that we are unable to see accounts or support billing requests via the Community, for privacy&amp;nbsp;reasons.&amp;nbsp;&lt;/P&gt;
&lt;P&gt;It is good to have your feedback here though.&amp;nbsp;&lt;/P&gt;
&lt;P&gt;Thank you! Get back to me for anything else you might need.&amp;nbsp;&lt;/P&gt;</description>
      <pubDate>Fri, 13 Dec 2019 09:00:34 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Being-charged-twice-for-same-account/m-p/384039#M3156</guid>
      <dc:creator>Fiona</dc:creator>
      <dc:date>2019-12-13T09:00:34Z</dc:date>
    </item>
    <item>
      <title>Re: Being charged twice for same account</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Being-charged-twice-for-same-account/m-p/384043#M3157</link>
      <description>Thank you, Fiona. The issue is that I’ve been in contact with customer support twice now and each time they just tell me to get in touch with Apple. It doesn’t seem to be getting me anywhere.&lt;BR /&gt;&lt;BR /&gt;I’ve sent a third response to customer support. If they redirect me back to Apple again, I’d appreciate your help moving this issue forward.&lt;BR /&gt;&lt;BR /&gt;Thanks,&lt;BR /&gt;&lt;BR /&gt;Sam</description>
      <pubDate>Fri, 13 Dec 2019 09:25:18 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Being-charged-twice-for-same-account/m-p/384043#M3157</guid>
      <dc:creator>SamHarrison</dc:creator>
      <dc:date>2019-12-13T09:25:18Z</dc:date>
    </item>
    <item>
      <title>Re: Being charged twice for same account</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Being-charged-twice-for-same-account/m-p/384057#M3158</link>
      <description>&lt;P&gt;I got you!&amp;nbsp;&lt;/P&gt;
&lt;P&gt;I understand this experience has been difficult and so I took over your case and just responded to it, to help with this issue.&amp;nbsp;&lt;/P&gt;
&lt;P&gt;You will find my response in your inbox. It's the same email chain you responded to today) &lt;img class="lia-deferred-image lia-image-emoji" src="https://www.dropboxforum.com/html/@57C7D91998721DF4DFD936069281E68A/images/emoticons/2709.png" alt=":envelope:" title=":envelope:" /&gt;&lt;/P&gt;
&lt;P&gt;I will do my best to explain what happened and help the best way possible.&amp;nbsp;&lt;/P&gt;
&lt;P&gt;Thanks!&lt;/P&gt;</description>
      <pubDate>Fri, 13 Dec 2019 11:29:23 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Being-charged-twice-for-same-account/m-p/384057#M3158</guid>
      <dc:creator>Fiona</dc:creator>
      <dc:date>2019-12-13T11:29:23Z</dc:date>
    </item>
    <item>
      <title>Re: Being charged twice for same account</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Being-charged-twice-for-same-account/m-p/390028#M3159</link>
      <description>&lt;P&gt;Can you send me an email as well? I am having this exact same issue. Thanks so much!&amp;nbsp;&lt;/P&gt;&lt;P&gt;&amp;nbsp;&lt;/P&gt;</description>
      <pubDate>Thu, 16 Jan 2020 17:07:51 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Being-charged-twice-for-same-account/m-p/390028#M3159</guid>
      <dc:creator>madisonm_12</dc:creator>
      <dc:date>2020-01-16T17:07:51Z</dc:date>
    </item>
    <item>
      <title>Re: Being charged twice for same account</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Being-charged-twice-for-same-account/m-p/390067#M3160</link>
      <description>&lt;P&gt;&amp;nbsp;Welcome and thanks for reporting.&amp;nbsp;&lt;/P&gt;
&lt;P&gt;I got you&amp;nbsp;&lt;a href="https://www.dropboxforum.com/t5/user/viewprofilepage/user-id/1253052"&gt;@madisonm_12&lt;/a&gt;!&amp;nbsp;&lt;img class="lia-deferred-image lia-image-emoji" src="https://www.dropboxforum.com/html/@57C7D91998721DF4DFD936069281E68A/images/emoticons/2709.png" alt=":envelope:" title=":envelope:" /&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;If you received my email, please respond there.&amp;nbsp;&lt;/P&gt;
&lt;P&gt;Thank you!&lt;/P&gt;</description>
      <pubDate>Thu, 16 Jan 2020 18:41:52 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Being-charged-twice-for-same-account/m-p/390067#M3160</guid>
      <dc:creator>Fiona</dc:creator>
      <dc:date>2020-01-16T18:41:52Z</dc:date>
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