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    <title>topic Re: No email after cancelling Dropbox Professional &amp;amp; Wish to remove payment method on billing in Plans and Subscriptions</title>
    <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/No-email-after-cancelling-Dropbox-Professional-amp-wish-to/m-p/780269#M31718</link>
    <description>&lt;P&gt;Hey &lt;SPAN style="background: var(--ck-color-mention-background); color: var(--ck-color-mention-text);"&gt;&lt;a href="https://www.dropboxforum.com/t5/user/viewprofilepage/user-id/1850785"&gt;@super23&lt;/a&gt;&lt;/SPAN&gt;, I just sent you an email and I'll see you there.&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;Also, happy Monday &lt;a href="https://www.dropboxforum.com/t5/user/viewprofilepage/user-id/1851177"&gt;@Karcramer&lt;/a&gt;, let's see what we can find together about that.&amp;nbsp;&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;Can you clarify if you wish to cancel &amp;nbsp;your current plan, or delete your account altogether?&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;Provided you wish to cancel your subscription, have you tried using &lt;A href="https://help.dropbox.com/plans/downgrade-dropbox-individual-plans" target="_blank"&gt;these&lt;/A&gt; steps?&amp;nbsp;&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;Let me know!&amp;nbsp;&lt;/P&gt;</description>
    <pubDate>Mon, 01 Jul 2024 11:35:42 GMT</pubDate>
    <dc:creator>Megan</dc:creator>
    <dc:date>2024-07-01T11:35:42Z</dc:date>
    <item>
      <title>No email after cancelling Dropbox Professional &amp; wish to remove payment method from my account.</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/No-email-after-cancelling-Dropbox-Professional-amp-wish-to/m-p/779784#M31677</link>
      <description>&lt;P&gt;Hello, I recently cancelled my Dropbox professional trial, but did not receive an email confirming the cancellation. I followed the chatbot's suggestion of checking my spam folder and resetting my password, but no email to be seen.&lt;BR /&gt;I also want to remove the payment method on my account (under manage account -&amp;gt; billing) due to security reasons. I went through the chatbot suggestion and it just brought me back to my billing page. Can I get my email confirmation/confirmation of cancellation and remove the payment from my account? Thanks!&amp;nbsp;&lt;BR /&gt;&lt;BR /&gt;P.S. My account says I am currently on the free plan now, but I want to make sure my subscription is canceled as the support page mentioned receiving an email after cancellation.&amp;nbsp;&lt;/P&gt;</description>
      <pubDate>Fri, 28 Jun 2024 05:14:08 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/No-email-after-cancelling-Dropbox-Professional-amp-wish-to/m-p/779784#M31677</guid>
      <dc:creator>super23</dc:creator>
      <dc:date>2024-06-28T05:14:08Z</dc:date>
    </item>
    <item>
      <title>Re: No email after cancelling Dropbox Professional &amp; Wish to remove payment method on billing</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/No-email-after-cancelling-Dropbox-Professional-amp-wish-to/m-p/779791#M31679</link>
      <description>&lt;P&gt;Hey &lt;SPAN style="background: var(--ck-color-mention-background); color: var(--ck-color-mention-text);"&gt;&lt;a href="https://www.dropboxforum.com/t5/user/viewprofilepage/user-id/1850785"&gt;@super23&lt;/a&gt;&lt;/SPAN&gt;, thanks for posting here!&amp;nbsp;&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;If you checked and the account mentions you're using a Basic plan, that means your trial has already been downgraded.&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;Meaning, you're no longer part of the Professional trial, and the billing info have been removed from our system.&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;Let me know if you need anything else!&lt;/P&gt;</description>
      <pubDate>Fri, 28 Jun 2024 05:17:43 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/No-email-after-cancelling-Dropbox-Professional-amp-wish-to/m-p/779791#M31679</guid>
      <dc:creator>Megan</dc:creator>
      <dc:date>2024-06-28T05:17:43Z</dc:date>
    </item>
    <item>
      <title>Re: No email after cancelling Dropbox Professional &amp; Wish to remove payment method on billing</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/No-email-after-cancelling-Dropbox-Professional-amp-wish-to/m-p/779798#M31682</link>
      <description>&lt;P&gt;Sounds good!&amp;nbsp; Is it possible to COMPLETELY remove the billing info? On my billing section, I still can see the last 4 digits of my card and exp. date.&amp;nbsp;&amp;nbsp;&lt;/P&gt;</description>
      <pubDate>Fri, 28 Jun 2024 06:06:50 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/No-email-after-cancelling-Dropbox-Professional-amp-wish-to/m-p/779798#M31682</guid>
      <dc:creator>super23</dc:creator>
      <dc:date>2024-06-28T06:06:50Z</dc:date>
    </item>
    <item>
      <title>Re: No email after cancelling Dropbox Professional &amp; Wish to remove payment method on billing</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/No-email-after-cancelling-Dropbox-Professional-amp-wish-to/m-p/779819#M31686</link>
      <description>&lt;P&gt;Hey &lt;SPAN style="background: var(--ck-color-mention-background); color: var(--ck-color-mention-text);"&gt;&lt;a href="https://www.dropboxforum.com/t5/user/viewprofilepage/user-id/1850785"&gt;@super23&lt;/a&gt;&lt;/SPAN&gt;, technically it has been removed from our system.&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;I'm slightly unsure about removing these from your billing section, but we could switch to email -if you wish- in order to check with our Specialized agents about this, and see if there's something they can do on their end.&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;But I can't make any promises about this. Let me know.&amp;nbsp;&lt;/P&gt;</description>
      <pubDate>Fri, 28 Jun 2024 07:42:52 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/No-email-after-cancelling-Dropbox-Professional-amp-wish-to/m-p/779819#M31686</guid>
      <dc:creator>Megan</dc:creator>
      <dc:date>2024-06-28T07:42:52Z</dc:date>
    </item>
    <item>
      <title>Re: No email after cancelling Dropbox Professional &amp; Wish to remove payment method on billing</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/No-email-after-cancelling-Dropbox-Professional-amp-wish-to/m-p/780024#M31695</link>
      <description>&lt;P&gt;Yes, if you can connect me to a specialized agent that would be great! Thank you.&lt;/P&gt;</description>
      <pubDate>Sat, 29 Jun 2024 04:40:02 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/No-email-after-cancelling-Dropbox-Professional-amp-wish-to/m-p/780024#M31695</guid>
      <dc:creator>super23</dc:creator>
      <dc:date>2024-06-29T04:40:02Z</dc:date>
    </item>
    <item>
      <title>Re: No email after cancelling Dropbox Professional &amp; Wish to remove payment method on billing</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/No-email-after-cancelling-Dropbox-Professional-amp-wish-to/m-p/780072#M31705</link>
      <description>&lt;P&gt;I want to cancel my account completely. I haven't used it in years&lt;/P&gt;&lt;P&gt;&amp;nbsp;&lt;/P&gt;</description>
      <pubDate>Sat, 29 Jun 2024 16:20:00 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/No-email-after-cancelling-Dropbox-Professional-amp-wish-to/m-p/780072#M31705</guid>
      <dc:creator>Karcramer</dc:creator>
      <dc:date>2024-06-29T16:20:00Z</dc:date>
    </item>
    <item>
      <title>Re: No email after cancelling Dropbox Professional &amp; Wish to remove payment method on billing</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/No-email-after-cancelling-Dropbox-Professional-amp-wish-to/m-p/780269#M31718</link>
      <description>&lt;P&gt;Hey &lt;SPAN style="background: var(--ck-color-mention-background); color: var(--ck-color-mention-text);"&gt;&lt;a href="https://www.dropboxforum.com/t5/user/viewprofilepage/user-id/1850785"&gt;@super23&lt;/a&gt;&lt;/SPAN&gt;, I just sent you an email and I'll see you there.&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;Also, happy Monday &lt;a href="https://www.dropboxforum.com/t5/user/viewprofilepage/user-id/1851177"&gt;@Karcramer&lt;/a&gt;, let's see what we can find together about that.&amp;nbsp;&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;Can you clarify if you wish to cancel &amp;nbsp;your current plan, or delete your account altogether?&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;Provided you wish to cancel your subscription, have you tried using &lt;A href="https://help.dropbox.com/plans/downgrade-dropbox-individual-plans" target="_blank"&gt;these&lt;/A&gt; steps?&amp;nbsp;&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;Let me know!&amp;nbsp;&lt;/P&gt;</description>
      <pubDate>Mon, 01 Jul 2024 11:35:42 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/No-email-after-cancelling-Dropbox-Professional-amp-wish-to/m-p/780269#M31718</guid>
      <dc:creator>Megan</dc:creator>
      <dc:date>2024-07-01T11:35:42Z</dc:date>
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