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  <channel>
    <title>topic Re: Dropbox still charges fee after cancellation, in Plans and Subscriptions</title>
    <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Dropbox-still-charges-fee-after-cancellation/m-p/395576#M3441</link>
    <description>I been canceled and I’m still being charged. This needs to be fixed asap</description>
    <pubDate>Sat, 08 Feb 2020 00:44:47 GMT</pubDate>
    <dc:creator>caprice830</dc:creator>
    <dc:date>2020-02-08T00:44:47Z</dc:date>
    <item>
      <title>Dropbox still charges fee after cancellation,</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Dropbox-still-charges-fee-after-cancellation/m-p/352463#M3439</link>
      <description>&lt;P&gt;I have already cancelled my account in January 2019 and received an email about closure. After I reviewed my credit card account today I saw 99 USD of fee is withdrawn from my credit card and I can not see the explanation because the link related with payments do not operate. I wrote an email to dropbox support today but a useless AI mail delivered. It offers a reactivation and then closing etc. Hope this will be solved without any more waste of time.&amp;nbsp;&lt;/P&gt;</description>
      <pubDate>Fri, 28 Jun 2019 12:17:03 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Dropbox-still-charges-fee-after-cancellation/m-p/352463#M3439</guid>
      <dc:creator>Ozgurc75</dc:creator>
      <dc:date>2019-06-28T12:17:03Z</dc:date>
    </item>
    <item>
      <title>Re: Dropbox still charges fee after cancellation,</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Dropbox-still-charges-fee-after-cancellation/m-p/352466#M3440</link>
      <description>&lt;DIV&gt;&lt;SPAN class=" author-d-1gg9uz65z1iz85zgdz68zmqkz84zo2qovuvz90zz76z3vz80z1yz79zhg5j6xz90z4yz75zz74z4o5z89zz87z7tz122zlm"&gt;Hey there &lt;a href="https://www.dropboxforum.com/t5/user/viewprofilepage/user-id/1179124"&gt;@Ozgurc75&lt;/a&gt;,&lt;/SPAN&gt;&lt;/DIV&gt;
&lt;DIV&gt;&amp;nbsp;&lt;/DIV&gt;
&lt;DIV&gt;&lt;SPAN class=" author-d-1gg9uz65z1iz85zgdz68zmqkz84zo2qovuvz90zz76z3vz80z1yz79zhg5j6xz90z4yz75zz74z4o5z89zz87z7tz122zlm"&gt;Since this is a billing related issue I’d like to move over to our Support channel so that we can discuss the specifics. I’ve located your open ticket and followed up there, so please check your inbox at your earliest convenience.&lt;/SPAN&gt;&lt;/DIV&gt;
&lt;DIV&gt;&amp;nbsp;&lt;/DIV&gt;
&lt;DIV&gt;&lt;SPAN class=" author-d-1gg9uz65z1iz85zgdz68zmqkz84zo2qovuvz90zz76z3vz80z1yz79zhg5j6xz90z4yz75zz74z4o5z89zz87z7tz122zlm"&gt;Looking forward to hearing back from you there - Cheers!&lt;/SPAN&gt;&lt;/DIV&gt;</description>
      <pubDate>Fri, 28 Jun 2019 12:26:59 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Dropbox-still-charges-fee-after-cancellation/m-p/352466#M3440</guid>
      <dc:creator>Daphne</dc:creator>
      <dc:date>2019-06-28T12:26:59Z</dc:date>
    </item>
    <item>
      <title>Re: Dropbox still charges fee after cancellation,</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Dropbox-still-charges-fee-after-cancellation/m-p/395576#M3441</link>
      <description>I been canceled and I’m still being charged. This needs to be fixed asap</description>
      <pubDate>Sat, 08 Feb 2020 00:44:47 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Dropbox-still-charges-fee-after-cancellation/m-p/395576#M3441</guid>
      <dc:creator>caprice830</dc:creator>
      <dc:date>2020-02-08T00:44:47Z</dc:date>
    </item>
    <item>
      <title>Re: Dropbox still charges fee after cancellation,</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Dropbox-still-charges-fee-after-cancellation/m-p/395789#M3442</link>
      <description>&lt;P&gt;Hey&amp;nbsp;&lt;a href="https://www.dropboxforum.com/t5/user/viewprofilepage/user-id/1261271"&gt;@caprice830&lt;/a&gt;, I'm sorry to hear about that!&lt;/P&gt;
&lt;P&gt;So we can have a look into this, I've sent you a message to the email linked with your profile here.&lt;/P&gt;
&lt;P&gt;When you have the chance, please check your inbox and we can take it from there.&lt;/P&gt;
&lt;P&gt;Thanks!&amp;nbsp;&lt;/P&gt;</description>
      <pubDate>Mon, 10 Feb 2020 10:18:28 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Dropbox-still-charges-fee-after-cancellation/m-p/395789#M3442</guid>
      <dc:creator>Daphne</dc:creator>
      <dc:date>2020-02-10T10:18:28Z</dc:date>
    </item>
    <item>
      <title>Re: Dropbox still charges fee after cancellation,</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Dropbox-still-charges-fee-after-cancellation/m-p/398419#M3443</link>
      <description>&lt;P&gt;I got charged even after cancelling my Dropbox Plus trial. Please help!&lt;/P&gt;</description>
      <pubDate>Fri, 21 Feb 2020 13:15:51 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Dropbox-still-charges-fee-after-cancellation/m-p/398419#M3443</guid>
      <dc:creator>win-win</dc:creator>
      <dc:date>2020-02-21T13:15:51Z</dc:date>
    </item>
    <item>
      <title>Re: Dropbox still charges fee after cancellation,</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Dropbox-still-charges-fee-after-cancellation/m-p/398888#M3444</link>
      <description>&lt;P&gt;Hey&amp;nbsp;&lt;a href="https://www.dropboxforum.com/t5/user/viewprofilepage/user-id/1265936"&gt;@win-win&lt;/a&gt;, thanks for joining us here!&lt;/P&gt;
&lt;P&gt;I was able to locate your communication with my colleague through our Support channel and I've just passed along your comments from here to keep them in the loop.&lt;/P&gt;
&lt;P&gt;My colleague is better equipped to assist you further with this as we don't have access to any account/billing info from here, so please reply to them if you're still having issues.&lt;/P&gt;
&lt;P&gt;If there's anything else that I can help you with in the meantime, feel free to give me a nudge here.&lt;/P&gt;
&lt;P&gt;Thanks!&lt;/P&gt;</description>
      <pubDate>Mon, 24 Feb 2020 19:23:56 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Dropbox-still-charges-fee-after-cancellation/m-p/398888#M3444</guid>
      <dc:creator>Daphne</dc:creator>
      <dc:date>2020-02-24T19:23:56Z</dc:date>
    </item>
    <item>
      <title>Re: Dropbox still charges fee after cancellation,</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Dropbox-still-charges-fee-after-cancellation/m-p/398950#M3445</link>
      <description>I cancelled my account and still change want my money refund back</description>
      <pubDate>Mon, 24 Feb 2020 23:30:40 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Dropbox-still-charges-fee-after-cancellation/m-p/398950#M3445</guid>
      <dc:creator>Traceybroadwell</dc:creator>
      <dc:date>2020-02-24T23:30:40Z</dc:date>
    </item>
    <item>
      <title>Re: Dropbox still charges fee after cancellation,</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Dropbox-still-charges-fee-after-cancellation/m-p/398967#M3446</link>
      <description>&lt;P&gt;Hey&amp;nbsp;&lt;a href="https://www.dropboxforum.com/t5/user/viewprofilepage/user-id/1266972"&gt;@Traceybroadwell&lt;/a&gt;, I hope you're well today!&lt;/P&gt;
&lt;P&gt;Since I wouldn't be able to assist with billing issues here, we would need to go through our Support channel.&lt;/P&gt;
&lt;P&gt;I was able to locate your open ticket with our Support team and just passed along your comments to my colleague there.&amp;nbsp;&lt;/P&gt;
&lt;P&gt;If you have any other questions about this, then please reply back to the email you received and my colleague will take it from there.&lt;/P&gt;
&lt;P&gt;I hope this helps!&lt;/P&gt;</description>
      <pubDate>Tue, 25 Feb 2020 01:09:14 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Dropbox-still-charges-fee-after-cancellation/m-p/398967#M3446</guid>
      <dc:creator>Daphne</dc:creator>
      <dc:date>2020-02-25T01:09:14Z</dc:date>
    </item>
    <item>
      <title>Re: Dropbox still charges fee after cancellation,</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Dropbox-still-charges-fee-after-cancellation/m-p/399693#M3447</link>
      <description>This happened to me and I cannot get a real person's email. Can someone from Dropbox please contact me?</description>
      <pubDate>Thu, 27 Feb 2020 21:44:59 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Dropbox-still-charges-fee-after-cancellation/m-p/399693#M3447</guid>
      <dc:creator>Divineglory</dc:creator>
      <dc:date>2020-02-27T21:44:59Z</dc:date>
    </item>
    <item>
      <title>Re: Dropbox still charges fee after cancellation,</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Dropbox-still-charges-fee-after-cancellation/m-p/399708#M3448</link>
      <description>&lt;P&gt;Hi&amp;nbsp;&lt;a href="https://www.dropboxforum.com/t5/user/viewprofilepage/user-id/1267962"&gt;@Divineglory&lt;/a&gt;, I'd be happy to help out with this!&lt;/P&gt;
&lt;P&gt;I've reached out to the email linked with your profile here. Please check your inbox when you have a moment and we'll take it from there.&lt;/P&gt;
&lt;P&gt;Thanks!&lt;/P&gt;</description>
      <pubDate>Thu, 27 Feb 2020 23:01:14 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Dropbox-still-charges-fee-after-cancellation/m-p/399708#M3448</guid>
      <dc:creator>Daphne</dc:creator>
      <dc:date>2020-02-27T23:01:14Z</dc:date>
    </item>
    <item>
      <title>Re: Dropbox still charges fee after cancellation,</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Dropbox-still-charges-fee-after-cancellation/m-p/401280#M3449</link>
      <description>i cancelled my account and still change want my money refund back</description>
      <pubDate>Sat, 07 Mar 2020 17:31:22 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Dropbox-still-charges-fee-after-cancellation/m-p/401280#M3449</guid>
      <dc:creator>lealeih</dc:creator>
      <dc:date>2020-03-07T17:31:22Z</dc:date>
    </item>
    <item>
      <title>Re: Dropbox still charges fee after cancellation,</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Dropbox-still-charges-fee-after-cancellation/m-p/401390#M3450</link>
      <description>I have same issue, and now drop box has been reactivated aswell...all the files i had deleted have come back!!!! I dont want dropbox anymore!!!</description>
      <pubDate>Sun, 08 Mar 2020 21:07:41 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Dropbox-still-charges-fee-after-cancellation/m-p/401390#M3450</guid>
      <dc:creator>Denine</dc:creator>
      <dc:date>2020-03-08T21:07:41Z</dc:date>
    </item>
    <item>
      <title>Re: Dropbox still charges fee after cancellation,</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Dropbox-still-charges-fee-after-cancellation/m-p/401476#M3451</link>
      <description>&lt;P&gt;I'm sorry to hear about that&amp;nbsp;&lt;a href="https://www.dropboxforum.com/t5/user/viewprofilepage/user-id/1270868"&gt;@lealeih&lt;/a&gt;&amp;nbsp;and&amp;nbsp;&lt;a href="https://www.dropboxforum.com/t5/user/viewprofilepage/user-id/1271206"&gt;@Denine&lt;/a&gt;!&lt;/P&gt;
&lt;P&gt;I'd be happy to assist you both with this, but we'll need to look into some billing specific info.&lt;/P&gt;
&lt;P&gt;Please can you both submit a ticket &lt;A href="http://www.dropbox.com/support/email" target="_blank" rel="noopener"&gt;here&lt;/A&gt; through our Support channel and then let me know here the ticket number (eg. #1234567) that you receive?&lt;/P&gt;
&lt;P&gt;I'll then be able to follow up with you via email to further investigate with you.&lt;/P&gt;
&lt;P&gt;Thanks!&lt;/P&gt;</description>
      <pubDate>Mon, 09 Mar 2020 09:37:09 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Dropbox-still-charges-fee-after-cancellation/m-p/401476#M3451</guid>
      <dc:creator>Daphne</dc:creator>
      <dc:date>2020-03-09T09:37:09Z</dc:date>
    </item>
    <item>
      <title>Re: Dropbox still charges fee after cancellation,</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Dropbox-still-charges-fee-after-cancellation/m-p/406840#M3452</link>
      <description>&lt;P&gt;Hi I noticed I've been continuing to be charge after I downgraded to free account. I noticed I've been charged after cancelling for over a year... The last charge was&amp;nbsp;&lt;EM&gt;[info removed as per &lt;A href="https://www.dropboxforum.com/t5/Announcements/Community-Guidelines/m-p/325896#M245" target="_blank" rel="noopener"&gt;Community Guidelines&lt;/A&gt; for security reasons]&amp;nbsp;&lt;/EM&gt;&lt;SPAN&gt;and my account is under &lt;EM&gt;[email removed]&lt;/EM&gt;. Can you please refund all charges made after cancelling&lt;/SPAN&gt;&lt;/P&gt;</description>
      <pubDate>Mon, 06 Apr 2020 10:09:17 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Dropbox-still-charges-fee-after-cancellation/m-p/406840#M3452</guid>
      <dc:creator>sunoceansand</dc:creator>
      <dc:date>2020-04-06T10:09:17Z</dc:date>
    </item>
    <item>
      <title>Re: Dropbox still charges fee after cancellation,</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Dropbox-still-charges-fee-after-cancellation/m-p/407308#M3453</link>
      <description>&lt;P&gt;Thanks for joining us here &lt;a href="https://www.dropboxforum.com/t5/user/viewprofilepage/user-id/1282108"&gt;@sunoceansand&lt;/a&gt;!&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;In order to assist you with this, you'll need to contact our Support team as we won't be able to discuss any billing or account specific info here. I just removed your personal info from your post for your security too.&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;Please submit a help request from &lt;A href="https://www.dropbox.com/support/billing-issues" target="_blank" rel="noopener"&gt;here&lt;/A&gt;, towards the bottom of the page. I'd also suggest to do this while not signed into your Dropbox account, perhaps through an incognito window.&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;If you have any issues with this, please do let me know.&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;I hope this helps!&lt;/P&gt;</description>
      <pubDate>Mon, 06 Apr 2020 10:15:24 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Dropbox-still-charges-fee-after-cancellation/m-p/407308#M3453</guid>
      <dc:creator>Daphne</dc:creator>
      <dc:date>2020-04-06T10:15:24Z</dc:date>
    </item>
    <item>
      <title>Re: Dropbox still charges fee after cancellation,</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Dropbox-still-charges-fee-after-cancellation/m-p/407601#M3454</link>
      <description>Hi Daphne,&lt;BR /&gt;&lt;BR /&gt;My ticket# is: 10502800</description>
      <pubDate>Tue, 07 Apr 2020 00:56:21 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Dropbox-still-charges-fee-after-cancellation/m-p/407601#M3454</guid>
      <dc:creator>lealeih</dc:creator>
      <dc:date>2020-04-07T00:56:21Z</dc:date>
    </item>
    <item>
      <title>Re: Dropbox still charges fee after cancellation,</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Dropbox-still-charges-fee-after-cancellation/m-p/407715#M3455</link>
      <description>&lt;P&gt;Thanks for getting back to me here&amp;nbsp;&lt;a href="https://www.dropboxforum.com/t5/user/viewprofilepage/user-id/1270868"&gt;@lealeih&lt;/a&gt;!&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;I found your ticket and I can see that a member of our team got back to you there recently. When you have the chance, please check your inbox for their reply and they'll be able to assist you further.&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;Cheers!&lt;/P&gt;</description>
      <pubDate>Tue, 07 Apr 2020 12:30:02 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Dropbox-still-charges-fee-after-cancellation/m-p/407715#M3455</guid>
      <dc:creator>Daphne</dc:creator>
      <dc:date>2020-04-07T12:30:02Z</dc:date>
    </item>
    <item>
      <title>Re: Dropbox still charges fee after cancellation,</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Dropbox-still-charges-fee-after-cancellation/m-p/407833#M3456</link>
      <description>&lt;P&gt;I cancelled my subscription in June of 2019 and have continued to be charged every month since then. I need to find out how to get refunded for those months and why I can’t get anyone on the phone. Seems like a scam to me. I’ve been charged $12 every month since June of last year AFTER I CANCELLED THIS SERVICE. I need someone to contact me ASAP! &lt;I&gt;[personal info removed as per &lt;A href="https://www.dropboxforum.com/t5/Announcements/Community-Guidelines/m-p/325896#M245" target="_blank" rel="noopener"&gt;Community Guidelines&lt;/A&gt;]&lt;/I&gt;&lt;/P&gt;</description>
      <pubDate>Wed, 08 Apr 2020 09:07:09 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Dropbox-still-charges-fee-after-cancellation/m-p/407833#M3456</guid>
      <dc:creator>Gailguerrieri</dc:creator>
      <dc:date>2020-04-08T09:07:09Z</dc:date>
    </item>
    <item>
      <title>Re: Dropbox still charges fee after cancellation,</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Dropbox-still-charges-fee-after-cancellation/m-p/408030#M3457</link>
      <description>&lt;P&gt;Hi there&amp;nbsp;&lt;a href="https://www.dropboxforum.com/t5/user/viewprofilepage/user-id/1283872"&gt;@Gailguerrieri&lt;/a&gt;, I'm sorry to hear about that!&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;Due to the nature of the issue and info we would need to look into with you, we'd need to further assist you through our Support channel.&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;Please submit a request from&amp;nbsp;&lt;A href="http://www.dropbox.com/support/billing-issues" target="_blank" rel="noopener"&gt;this page here&lt;/A&gt; via an incognito browsing window.&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;Let me know if you have any questions!&lt;/P&gt;</description>
      <pubDate>Wed, 08 Apr 2020 10:25:14 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Dropbox-still-charges-fee-after-cancellation/m-p/408030#M3457</guid>
      <dc:creator>Daphne</dc:creator>
      <dc:date>2020-04-08T10:25:14Z</dc:date>
    </item>
    <item>
      <title>Re: Dropbox still charges fee after cancellation,</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Dropbox-still-charges-fee-after-cancellation/m-p/409993#M3458</link>
      <description>&lt;P&gt;Got charged for the year after cancelling for 14 day trial.&amp;nbsp; Need the refund&lt;/P&gt;&lt;P&gt;&amp;nbsp;&lt;/P&gt;</description>
      <pubDate>Tue, 14 Apr 2020 18:23:35 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Dropbox-still-charges-fee-after-cancellation/m-p/409993#M3458</guid>
      <dc:creator>hoverda</dc:creator>
      <dc:date>2020-04-14T18:23:35Z</dc:date>
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