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    <title>topic Re: New HP 25G promotion not working. in Plans and Subscriptions</title>
    <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/New-HP-25G-promotion-not-working/m-p/439259#M4137</link>
    <description>&lt;P&gt;Hi there &lt;a href="https://www.dropboxforum.com/t5/user/viewprofilepage/user-id/1329964"&gt;@SCCSCC&lt;/a&gt;, I hope you're well today!&lt;/P&gt;

&lt;P&gt;&amp;nbsp;&lt;/P&gt;

&lt;P&gt;Can you just clarify for me, are you having an issue with downloading the app on your computer? If possible, please send me a screenshot of where you're having trouble and we can go from there.&lt;/P&gt;

&lt;P&gt;&amp;nbsp;&lt;/P&gt;

&lt;P&gt;Thanks!&lt;/P&gt;</description>
    <pubDate>Tue, 21 Jul 2020 20:49:44 GMT</pubDate>
    <dc:creator>Daphne</dc:creator>
    <dc:date>2020-07-21T20:49:44Z</dc:date>
    <item>
      <title>New HP 25G promotion not working.</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/New-HP-25G-promotion-not-working/m-p/411556#M4127</link>
      <description>&lt;P&gt;I have an old dropbox account.&amp;nbsp; I bought a new HP laptop in December 2019. Just today I noticed a 25G promotion on the HP start menu. I followed all of the steps and got to my account, but the 25G was not available.&amp;nbsp; what DOES show is this&lt;/P&gt;&lt;TABLE&gt;&lt;TBODY&gt;&lt;TR&gt;&lt;TD&gt;&lt;SPAN&gt;HP + Dropbox&lt;/SPAN&gt;&lt;/TD&gt;&lt;TD&gt;HP promotion&lt;/TD&gt;&lt;TD&gt;4/8/2017&lt;/TD&gt;&lt;TD&gt;&lt;SPAN&gt;25 GB (expired)&lt;/SPAN&gt;&lt;/TD&gt;&lt;/TR&gt;&lt;/TBODY&gt;&lt;/TABLE&gt;&lt;P&gt;&amp;nbsp;&lt;/P&gt;&lt;P&gt;Seems I had a promotion 3 years ago.&amp;nbsp; How do I get my new promotional space with this &lt;U&gt;&lt;STRONG&gt;new&lt;/STRONG&gt; &lt;/U&gt;laptop?&amp;nbsp; (going thru the various steps posted here have no effect)&lt;/P&gt;&lt;P&gt;&amp;nbsp;&lt;/P&gt;&lt;P&gt;&amp;nbsp;&lt;/P&gt;</description>
      <pubDate>Sat, 18 Apr 2020 15:20:30 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/New-HP-25G-promotion-not-working/m-p/411556#M4127</guid>
      <dc:creator>Jay Whitaker</dc:creator>
      <dc:date>2020-04-18T15:20:30Z</dc:date>
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    <item>
      <title>Re: New HP 25G promotion not working.</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/New-HP-25G-promotion-not-working/m-p/411770#M4128</link>
      <description>&lt;P&gt;As you have had the promo you will need to set up a new Dropbox account and get the space on that one as per the T&amp;amp;C's&lt;/P&gt;</description>
      <pubDate>Sun, 19 Apr 2020 15:28:33 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/New-HP-25G-promotion-not-working/m-p/411770#M4128</guid>
      <dc:creator>Mark</dc:creator>
      <dc:date>2020-04-19T15:28:33Z</dc:date>
    </item>
    <item>
      <title>Re: New HP 25G promotion not working.</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/New-HP-25G-promotion-not-working/m-p/411999#M4129</link>
      <description>&lt;P&gt;Thank you, unfortunately that does make sense.&lt;/P&gt;</description>
      <pubDate>Mon, 20 Apr 2020 10:33:03 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/New-HP-25G-promotion-not-working/m-p/411999#M4129</guid>
      <dc:creator>Jay Whitaker</dc:creator>
      <dc:date>2020-04-20T10:33:03Z</dc:date>
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    <item>
      <title>Re: New HP 25G promotion not working.</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/New-HP-25G-promotion-not-working/m-p/412738#M4130</link>
      <description>&lt;P&gt;Hi Mark,&lt;/P&gt;&lt;P&gt;Your reply conflicts the "HP + Dropbox 25 GB promotion" stated in the Dropbox website as below:&lt;/P&gt;&lt;P&gt;&lt;A href="https://help.dropbox.com/accounts-billing/space-storage/hp-promotion" target="_blank" rel="noopener"&gt;https://help.dropbox.com/accounts-billing/space-storage/hp-promotion&lt;/A&gt;:&lt;/P&gt;&lt;P&gt;Purchase date Space Duration Existing or new user?&lt;/P&gt;&lt;TABLE border="1"&gt;&lt;TBODY&gt;&lt;TR&gt;&lt;TD&gt;Purchased before October 23, 2015&lt;/TD&gt;&lt;TD&gt;25 GB&lt;/TD&gt;&lt;TD&gt;6 months&lt;/TD&gt;&lt;TD&gt;New or existing Dropbox users&lt;/TD&gt;&lt;/TR&gt;&lt;TR&gt;&lt;TD&gt;Purchased after October 23, 2015&lt;/TD&gt;&lt;TD&gt;25 GB&lt;/TD&gt;&lt;TD&gt;12 months&lt;/TD&gt;&lt;TD&gt;New or existing Dropbox users&lt;/TD&gt;&lt;/TR&gt;&lt;/TBODY&gt;&lt;/TABLE&gt;&lt;P&gt;Can you please make clear on this? I am tending to buy a HP but wondering this point.&lt;/P&gt;&lt;P&gt;Thank you very much.&lt;/P&gt;&lt;P&gt;Jones.&lt;/P&gt;</description>
      <pubDate>Wed, 22 Apr 2020 02:41:01 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/New-HP-25G-promotion-not-working/m-p/412738#M4130</guid>
      <dc:creator>TL7</dc:creator>
      <dc:date>2020-04-22T02:41:01Z</dc:date>
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    <item>
      <title>Re: New HP 25G promotion not working.</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/New-HP-25G-promotion-not-working/m-p/412835#M4131</link>
      <description>&lt;P&gt;The point Mark is making is that you can only claim each type of promotion once per Dropbox account. If you've previously had an HP device and earned a storage promotion from it, you cannot claim another HP storage promotion on the same Dropbox account, even with the purchase of a new device.&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;If you're trying to redeem a second HP promotion, you need to do so on a new Dropbox account.&lt;/P&gt;</description>
      <pubDate>Wed, 22 Apr 2020 11:29:34 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/New-HP-25G-promotion-not-working/m-p/412835#M4131</guid>
      <dc:creator>Rich</dc:creator>
      <dc:date>2020-04-22T11:29:34Z</dc:date>
    </item>
    <item>
      <title>Re: New HP 25G promotion not working.</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/New-HP-25G-promotion-not-working/m-p/413119#M4132</link>
      <description>&lt;P&gt;Thanks Rich,&lt;/P&gt;&lt;P&gt;I have just successflly applied the HP 25G promotion to my current dropbox. Just wishinf Dropbox helps a little bit further, e.g. after 12 months, the free 25G will be reduced to 5 or 10G instead of completely gone.&lt;/P&gt;&lt;P&gt;&amp;nbsp;&lt;/P&gt;&lt;P&gt;&amp;nbsp;&lt;/P&gt;</description>
      <pubDate>Thu, 23 Apr 2020 01:50:51 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/New-HP-25G-promotion-not-working/m-p/413119#M4132</guid>
      <dc:creator>TruongLe</dc:creator>
      <dc:date>2020-04-23T01:50:51Z</dc:date>
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    <item>
      <title>Re: New HP 25G promotion not working.</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/New-HP-25G-promotion-not-working/m-p/438269#M4134</link>
      <description>&lt;P&gt;Hi, I cannot sign in or up as a new account on the dropbox 25gb promotion on my Hp laptop. Keeps saying can't sign in try again later. I have gone through the 2 step verification and all yet to no avail.&lt;/P&gt;</description>
      <pubDate>Fri, 17 Jul 2020 13:09:25 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/New-HP-25G-promotion-not-working/m-p/438269#M4134</guid>
      <dc:creator>BB24</dc:creator>
      <dc:date>2020-07-17T13:09:25Z</dc:date>
    </item>
    <item>
      <title>Re: New HP 25G promotion not working.</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/New-HP-25G-promotion-not-working/m-p/438327#M4135</link>
      <description>&lt;P&gt;Hey &lt;a href="https://www.dropboxforum.com/t5/user/viewprofilepage/user-id/1328510"&gt;@BB24&lt;/a&gt;, thanks for nudging us on this thread.&amp;nbsp;&lt;/P&gt;

&lt;P&gt;&amp;nbsp;&lt;/P&gt;

&lt;P&gt;Did you try rebooting your computer or trying a different WiFi network?&amp;nbsp;&lt;/P&gt;

&lt;P&gt;&amp;nbsp;&lt;/P&gt;

&lt;P&gt;Let me know how it goes, cheers!&lt;/P&gt;</description>
      <pubDate>Fri, 17 Jul 2020 16:36:00 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/New-HP-25G-promotion-not-working/m-p/438327#M4135</guid>
      <dc:creator>Lusil</dc:creator>
      <dc:date>2020-07-17T16:36:00Z</dc:date>
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    <item>
      <title>Download</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/New-HP-25G-promotion-not-working/m-p/439163#M4136</link>
      <description>&lt;P&gt;I purchased a new HP Laptop.&amp;nbsp; It has an offer for free 25GB storage for 1 year.&amp;nbsp; Upon registering, it just clocks on the download and will not finish.&amp;nbsp;&amp;nbsp;&lt;/P&gt;&lt;P&gt;&amp;nbsp;&lt;/P&gt;&lt;P&gt;??&lt;/P&gt;</description>
      <pubDate>Tue, 21 Jul 2020 16:06:42 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/New-HP-25G-promotion-not-working/m-p/439163#M4136</guid>
      <dc:creator>SCCSCC</dc:creator>
      <dc:date>2020-07-21T16:06:42Z</dc:date>
    </item>
    <item>
      <title>Re: New HP 25G promotion not working.</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/New-HP-25G-promotion-not-working/m-p/439259#M4137</link>
      <description>&lt;P&gt;Hi there &lt;a href="https://www.dropboxforum.com/t5/user/viewprofilepage/user-id/1329964"&gt;@SCCSCC&lt;/a&gt;, I hope you're well today!&lt;/P&gt;

&lt;P&gt;&amp;nbsp;&lt;/P&gt;

&lt;P&gt;Can you just clarify for me, are you having an issue with downloading the app on your computer? If possible, please send me a screenshot of where you're having trouble and we can go from there.&lt;/P&gt;

&lt;P&gt;&amp;nbsp;&lt;/P&gt;

&lt;P&gt;Thanks!&lt;/P&gt;</description>
      <pubDate>Tue, 21 Jul 2020 20:49:44 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/New-HP-25G-promotion-not-working/m-p/439259#M4137</guid>
      <dc:creator>Daphne</dc:creator>
      <dc:date>2020-07-21T20:49:44Z</dc:date>
    </item>
    <item>
      <title>Re: New HP 25G promotion not working.</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/New-HP-25G-promotion-not-working/m-p/439424#M4138</link>
      <description>Yes</description>
      <pubDate>Wed, 22 Jul 2020 12:25:49 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/New-HP-25G-promotion-not-working/m-p/439424#M4138</guid>
      <dc:creator>BB24</dc:creator>
      <dc:date>2020-07-22T12:25:49Z</dc:date>
    </item>
    <item>
      <title>Re: Download</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/New-HP-25G-promotion-not-working/m-p/439445#M4139</link>
      <description>&lt;P&gt;It simply would not download.&amp;nbsp; The account (user name and pword) were set up but the software would not complete the download for the 25GB free for 12 months through the joint HP/DropBox offer.&lt;/P&gt;&lt;P&gt;&amp;nbsp;&lt;/P&gt;&lt;P&gt;I removed DropBox and downloaded and it worked fine.&amp;nbsp; In doing so, the 25GB free offer was lost.&amp;nbsp;&amp;nbsp;&lt;/P&gt;&lt;P&gt;&amp;nbsp;&lt;/P&gt;&lt;P&gt;Not too happy.&lt;/P&gt;</description>
      <pubDate>Wed, 22 Jul 2020 13:31:55 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/New-HP-25G-promotion-not-working/m-p/439445#M4139</guid>
      <dc:creator>SCCSCC</dc:creator>
      <dc:date>2020-07-22T13:31:55Z</dc:date>
    </item>
    <item>
      <title>Re: New HP 25G promotion not working.</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/New-HP-25G-promotion-not-working/m-p/439446#M4140</link>
      <description>&lt;P&gt;I bought the laptop one week ago.&lt;/P&gt;&lt;P&gt;&amp;nbsp;&lt;/P&gt;&lt;P&gt;I think it is a scam from DropBox.&amp;nbsp; Neither HP or DropBox will support, pointing the finger at one another.&lt;/P&gt;&lt;P&gt;&amp;nbsp;&lt;/P&gt;&lt;P&gt;In the adage "three strikes you are out"...HP just got one and DropBox got two.&lt;/P&gt;&lt;P&gt;&amp;nbsp;&lt;/P&gt;&lt;P&gt;Bogus advertising on both sides, and bogus "setup support" from HP.&lt;/P&gt;&lt;P&gt;&amp;nbsp;&lt;/P&gt;</description>
      <pubDate>Wed, 22 Jul 2020 13:35:03 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/New-HP-25G-promotion-not-working/m-p/439446#M4140</guid>
      <dc:creator>SCCSCC</dc:creator>
      <dc:date>2020-07-22T13:35:03Z</dc:date>
    </item>
    <item>
      <title>Re: New HP 25G promotion not working.</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/New-HP-25G-promotion-not-working/m-p/439447#M4141</link>
      <description>&lt;P&gt;This was a new DropBox account from a new promotion that came on a new HP laptop purchased 1 week ago.&lt;/P&gt;&lt;P&gt;&amp;nbsp;&lt;/P&gt;&lt;P&gt;Your comment is irrelevant.&lt;/P&gt;</description>
      <pubDate>Wed, 22 Jul 2020 13:37:12 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/New-HP-25G-promotion-not-working/m-p/439447#M4141</guid>
      <dc:creator>SCCSCC</dc:creator>
      <dc:date>2020-07-22T13:37:12Z</dc:date>
    </item>
    <item>
      <title>Re: New HP 25G promotion not working.</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/New-HP-25G-promotion-not-working/m-p/439810#M4142</link>
      <description>&lt;P&gt;Thanks for your updates here!&lt;/P&gt;

&lt;P&gt;&amp;nbsp;&lt;/P&gt;

&lt;P&gt;That's rather strange indeed &lt;a href="https://www.dropboxforum.com/t5/user/viewprofilepage/user-id/1328510"&gt;@BB24&lt;/a&gt;, to look into this further I've reached out to the email linked with your profile here. When you have the chance, please check your inbox for my message and we can go from there if you'd like to.&lt;/P&gt;

&lt;P&gt;&amp;nbsp;&lt;/P&gt;

&lt;P&gt;We can&amp;nbsp;look into this further through our Support channel too if you'd be interested &lt;a href="https://www.dropboxforum.com/t5/user/viewprofilepage/user-id/1329964"&gt;@SCCSCC&lt;/a&gt;,&amp;nbsp;I do understand that you're frustrated with the troubles your're having with redeeming the promotion.&lt;/P&gt;

&lt;P&gt;&amp;nbsp;&lt;/P&gt;

&lt;P&gt;Please bear in mind that we do need to do some troubleshooting so we have an&amp;nbsp;idea of&amp;nbsp;where the issue is occurring so that we can assist.&lt;/P&gt;

&lt;P&gt;&amp;nbsp;&lt;/P&gt;

&lt;P&gt;If you'd like to, let me know and I can reach out to you.&lt;/P&gt;</description>
      <pubDate>Thu, 23 Jul 2020 15:58:01 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/New-HP-25G-promotion-not-working/m-p/439810#M4142</guid>
      <dc:creator>Daphne</dc:creator>
      <dc:date>2020-07-23T15:58:01Z</dc:date>
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