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    <title>topic Re: ticket stupidity... in Plans and Subscriptions</title>
    <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/ticket-stupidity/m-p/481734#M5933</link>
    <description>&lt;BLOCKQUOTE&gt;&lt;HR /&gt;&lt;STRONG&gt;&lt;a href="https://www.dropboxforum.com/t5/user/viewprofilepage/user-id/1391579"&gt;@narasumas&lt;/a&gt;&amp;nbsp;wrote:&lt;/STRONG&gt;&lt;BR /&gt;
&lt;P&gt;I need to open a ticket. I go to &lt;A href="https://www.dropbox.com/support" target="_blank" rel="noopener"&gt;https://www.dropbox.com/support&lt;/A&gt; and can view my tickets of the past, but nowhere is there an option to submit a new ticket. What am I missing? Please advise.&lt;/P&gt;
&lt;HR /&gt;&lt;/BLOCKQUOTE&gt;
&lt;P&gt;The Support page will show you the support options that are available to your account type, and not all account types have access to the ticket system now.&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;If you're having a billing or sign-in issue, you can visit the Support page while you're NOT signed in to a Dropbox account, including these forums, and you'll see an option for Billing issues. It's best to use an Incognito or Private browsing session to make sure you're not signed in.&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;UL&gt;
&lt;LI&gt;&lt;A href="https://www.dropbox.com/support/billing-issues" target="_blank"&gt;https://www.dropbox.com/support/billing-issues&lt;/A&gt;&lt;/LI&gt;
&lt;/UL&gt;</description>
    <pubDate>Thu, 24 Dec 2020 02:58:56 GMT</pubDate>
    <dc:creator>Rich</dc:creator>
    <dc:date>2020-12-24T02:58:56Z</dc:date>
    <item>
      <title>ticket stupidity...</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/ticket-stupidity/m-p/481681#M5932</link>
      <description>&lt;P&gt;I need to open a ticket. I go to &lt;A href="https://www.dropbox.com/support" target="_blank" rel="noopener"&gt;https://www.dropbox.com/support&lt;/A&gt; and can view my tickets of the past, but nowhere is there an option to submit a new ticket. What am I missing? Please advise.&lt;/P&gt;&lt;P&gt;_narasumas&lt;/P&gt;</description>
      <pubDate>Tue, 26 Jul 2022 15:57:10 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/ticket-stupidity/m-p/481681#M5932</guid>
      <dc:creator>narasumas</dc:creator>
      <dc:date>2022-07-26T15:57:10Z</dc:date>
    </item>
    <item>
      <title>Re: ticket stupidity...</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/ticket-stupidity/m-p/481734#M5933</link>
      <description>&lt;BLOCKQUOTE&gt;&lt;HR /&gt;&lt;STRONG&gt;&lt;a href="https://www.dropboxforum.com/t5/user/viewprofilepage/user-id/1391579"&gt;@narasumas&lt;/a&gt;&amp;nbsp;wrote:&lt;/STRONG&gt;&lt;BR /&gt;
&lt;P&gt;I need to open a ticket. I go to &lt;A href="https://www.dropbox.com/support" target="_blank" rel="noopener"&gt;https://www.dropbox.com/support&lt;/A&gt; and can view my tickets of the past, but nowhere is there an option to submit a new ticket. What am I missing? Please advise.&lt;/P&gt;
&lt;HR /&gt;&lt;/BLOCKQUOTE&gt;
&lt;P&gt;The Support page will show you the support options that are available to your account type, and not all account types have access to the ticket system now.&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;If you're having a billing or sign-in issue, you can visit the Support page while you're NOT signed in to a Dropbox account, including these forums, and you'll see an option for Billing issues. It's best to use an Incognito or Private browsing session to make sure you're not signed in.&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;UL&gt;
&lt;LI&gt;&lt;A href="https://www.dropbox.com/support/billing-issues" target="_blank"&gt;https://www.dropbox.com/support/billing-issues&lt;/A&gt;&lt;/LI&gt;
&lt;/UL&gt;</description>
      <pubDate>Thu, 24 Dec 2020 02:58:56 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/ticket-stupidity/m-p/481734#M5933</guid>
      <dc:creator>Rich</dc:creator>
      <dc:date>2020-12-24T02:58:56Z</dc:date>
    </item>
    <item>
      <title>Re: ticket stupidity...</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/ticket-stupidity/m-p/484698#M5934</link>
      <description>&lt;P&gt;Thanks, @Rich. It took two weeks, but it finally prompted me within the incognito window.&lt;/P&gt;</description>
      <pubDate>Wed, 06 Jan 2021 05:43:58 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/ticket-stupidity/m-p/484698#M5934</guid>
      <dc:creator>narasumas</dc:creator>
      <dc:date>2021-01-06T05:43:58Z</dc:date>
    </item>
    <item>
      <title>Re: ticket stupidity...</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/ticket-stupidity/m-p/497051#M5935</link>
      <description>&lt;P&gt;finally something useful...&lt;/P&gt;&lt;P&gt;Would it be so hard to explain that on the support site instead sending you around and around and around in circles?&lt;/P&gt;&lt;P&gt;Chat told me:&lt;/P&gt;&lt;P&gt;You will need to contact support by going here: &lt;A title="https://www.dropbox.com/support" href="https://www.dropbox.com/support" target="_blank" rel="nofollow noopener"&gt;dropbox.com/support&lt;/A&gt; and then you can submit a ticket and they will reach out to you directly to assist.&lt;/P&gt;&lt;P&gt;...after I tried to figure out the "ticket" issue. Finally I found your comment in the English community. Looks like the Germans just suck in figuring things out and explaining them plain and simple.&lt;/P&gt;&lt;P&gt;Whatever. These kind of businessmodels are what's keeping me from reactivating my account and using Dropbox ever again.&lt;/P&gt;&lt;P&gt;30 minutes of my life I wasted on this and I will never get back.&lt;/P&gt;&lt;P&gt;Thank god there are other services like DB&lt;/P&gt;</description>
      <pubDate>Tue, 16 Feb 2021 21:41:47 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/ticket-stupidity/m-p/497051#M5935</guid>
      <dc:creator>lunatic_2000</dc:creator>
      <dc:date>2021-02-16T21:41:47Z</dc:date>
    </item>
    <item>
      <title>Re: ticket stupidity...</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/ticket-stupidity/m-p/620798#M15365</link>
      <description>&lt;P&gt;It is stupid.&amp;nbsp;&lt;/P&gt;&lt;P&gt;A business owner is trying to share their dropbox with me. When i click on the invite, dropbox forces a "PICK A NEW PLAN" screen. No other option. No access to support ticket. called support and it hangs up after you select tech support. Cant file ticket since and I cant access my&amp;nbsp; business friends dropbox.&amp;nbsp;&lt;/P&gt;&lt;P&gt;&amp;nbsp;&lt;/P&gt;&lt;P&gt;I will tell him to leave drop box and move to other shared folder system since I cant access this.&lt;/P&gt;&lt;P&gt;Worst support ever.&lt;/P&gt;</description>
      <pubDate>Tue, 06 Sep 2022 18:26:42 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/ticket-stupidity/m-p/620798#M15365</guid>
      <dc:creator>danjsandiego</dc:creator>
      <dc:date>2022-09-06T18:26:42Z</dc:date>
    </item>
    <item>
      <title>Re: ticket stupidity...</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/ticket-stupidity/m-p/620830#M15375</link>
      <description>&lt;P&gt;Hi &lt;a href="https://www.dropboxforum.com/t5/user/viewprofilepage/user-id/1571790"&gt;@danjsandiego&lt;/a&gt;, let's see what we can find here!&amp;nbsp;&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;Can you clarify for me, if they try to share a folder, or add you to join their Team?&amp;nbsp;&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;Let me know more, and we'll take it from there!&amp;nbsp;&lt;/P&gt;</description>
      <pubDate>Tue, 06 Sep 2022 19:53:46 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/ticket-stupidity/m-p/620830#M15375</guid>
      <dc:creator>Megan</dc:creator>
      <dc:date>2022-09-06T19:53:46Z</dc:date>
    </item>
    <item>
      <title>Re: ticket stupidity...</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/ticket-stupidity/m-p/620848#M15381</link>
      <description>His invite says “you have been invited to edit a folder on Dropbox”. Don’t know anything more since I can not get in.</description>
      <pubDate>Tue, 06 Sep 2022 20:34:02 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/ticket-stupidity/m-p/620848#M15381</guid>
      <dc:creator>danjsandiego</dc:creator>
      <dc:date>2022-09-06T20:34:02Z</dc:date>
    </item>
    <item>
      <title>Re: ticket stupidity...</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/ticket-stupidity/m-p/620853#M15382</link>
      <description>&lt;P&gt;Hi&amp;nbsp;&lt;a href="https://www.dropboxforum.com/t5/user/viewprofilepage/user-id/1571790"&gt;@danjsandiego&lt;/a&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;My guess then is that the size of the folder you are being invited to is too large - check what quota you have available at &lt;A href="http://www.dropbox.com/account/plan" target="_blank"&gt;www.dropbox.com/account/plan&lt;/A&gt;&amp;nbsp;and speak to the person inviting you. If it is larger than what you have you need to pay to upgrade.&lt;/P&gt;</description>
      <pubDate>Tue, 06 Sep 2022 20:44:03 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/ticket-stupidity/m-p/620853#M15382</guid>
      <dc:creator>Mark</dc:creator>
      <dc:date>2022-09-06T20:44:03Z</dc:date>
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