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  <channel>
    <title>topic Re: Not able to upgrade to Dropbox Plus - Family in Plans and Subscriptions</title>
    <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Not-able-to-upgrade-to-Dropbox-Plus-Family/m-p/508657#M6872</link>
    <description>&lt;P&gt;Hi Daphne, (&lt;a href="https://www.dropboxforum.com/t5/user/viewprofilepage/user-id/1063216"&gt;@Daphne&lt;/a&gt;)&lt;/P&gt;&lt;P&gt;&amp;nbsp;&lt;/P&gt;&lt;P&gt;Thank you for your reply,&lt;/P&gt;&lt;P&gt;&amp;nbsp;&lt;/P&gt;&lt;P&gt;1) When I try the steps you mentioned, I do not get an option to choose '&lt;FONT color="#0000FF"&gt;Dropbox - Plus Family'&lt;/FONT&gt;&lt;/P&gt;&lt;P&gt;2) Instead I click on '&lt;FONT color="#0000FF"&gt;Compare Plans'&lt;/FONT&gt;&amp;nbsp;in top right corner and then choose "Family Plan" and then I get the error &lt;FONT color="#FF0000"&gt;'&lt;SPAN&gt;&lt;FONT color="#FF0000"&gt;Y&lt;/FONT&gt;ou're already on Dropbox Plus'&lt;/SPAN&gt;&lt;/FONT&gt;&lt;/P&gt;&lt;P&gt;&amp;nbsp;&lt;/P&gt;&lt;P&gt;&lt;SPAN&gt;I have attached a video for the same &lt;A title="Unable to upgrade to Dropbox Family Plan" href="https://www.dropbox.com/s/lenrmjroujnhgjr/2021-03-29_18h29_04.mp4?dl=0" target="_self"&gt;AT THIS LINK&lt;/A&gt;&lt;/SPAN&gt;&lt;/P&gt;&lt;P&gt;&amp;nbsp;&lt;/P&gt;&lt;P&gt;Thank you&lt;/P&gt;&lt;P&gt;Regards&lt;/P&gt;&lt;P&gt;Sahil Goyal&lt;/P&gt;</description>
    <pubDate>Mon, 29 Mar 2021 13:08:57 GMT</pubDate>
    <dc:creator>sahilgoyal</dc:creator>
    <dc:date>2021-03-29T13:08:57Z</dc:date>
    <item>
      <title>Not able to upgrade to Dropbox Plus - Family</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Not-able-to-upgrade-to-Dropbox-Plus-Family/m-p/508269#M6868</link>
      <description>&lt;P&gt;Hi,&lt;BR /&gt;I am trying to change my plan from "Dropbox Plus - Individual" to "Dropbox Plus - Family".&lt;BR /&gt;When I click on 'Buy Now', it shows an error in red saying "You're already on Dropbox Plus"&lt;BR /&gt;It only allows me to upgrade to "Dropbox - Professional"&lt;BR /&gt;No one from Sales was able to help and my emails have gone unanswered.&lt;BR /&gt;Can someone please help&lt;BR /&gt;Thank you&lt;BR /&gt;Regards&lt;BR /&gt;Sahil Goyal&lt;/P&gt;</description>
      <pubDate>Tue, 26 Jul 2022 07:33:08 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Not-able-to-upgrade-to-Dropbox-Plus-Family/m-p/508269#M6868</guid>
      <dc:creator>sahilgoyal</dc:creator>
      <dc:date>2022-07-26T07:33:08Z</dc:date>
    </item>
    <item>
      <title>Re: Not able to upgrade to Dropbox Plus - Family</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Not-able-to-upgrade-to-Dropbox-Plus-Family/m-p/508306#M6869</link>
      <description>&lt;P&gt;How are you currently paying for Dropbox&amp;nbsp;&lt;a href="https://www.dropboxforum.com/t5/user/viewprofilepage/user-id/1426727"&gt;@sahilgoyal&lt;/a&gt;&amp;nbsp;? You can only upgrade if you are paying Dropbox direct and not using a third party such as the Apple or Google Play stores.&amp;nbsp;&lt;/P&gt;</description>
      <pubDate>Sat, 27 Mar 2021 11:25:59 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Not-able-to-upgrade-to-Dropbox-Plus-Family/m-p/508306#M6869</guid>
      <dc:creator>Mark</dc:creator>
      <dc:date>2021-03-27T11:25:59Z</dc:date>
    </item>
    <item>
      <title>Re: Not able to upgrade to Dropbox Plus - Family</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Not-able-to-upgrade-to-Dropbox-Plus-Family/m-p/508359#M6870</link>
      <description>&lt;P&gt;Hi Mark&lt;/P&gt;&lt;P&gt;Thank you for your reply&lt;/P&gt;&lt;P&gt;I am paying Dropbox directly via Credit Card&lt;/P&gt;</description>
      <pubDate>Sat, 27 Mar 2021 19:18:07 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Not-able-to-upgrade-to-Dropbox-Plus-Family/m-p/508359#M6870</guid>
      <dc:creator>sahilgoyal</dc:creator>
      <dc:date>2021-03-27T19:18:07Z</dc:date>
    </item>
    <item>
      <title>Re: Not able to upgrade to Dropbox Plus - Family</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Not-able-to-upgrade-to-Dropbox-Plus-Family/m-p/508654#M6871</link>
      <description>Hi there &lt;a href="https://www.dropboxforum.com/t5/user/viewprofilepage/user-id/1426727"&gt;@sahilgoyal&lt;/a&gt;, can you let me know if you're following&amp;nbsp;&lt;A href="https://help.dropbox.com/accounts-billing/plans-upgrades/dropbox-family-plan#faqs" target="_blank"&gt;these steps&lt;/A&gt; to upgrade to the Family plan?</description>
      <pubDate>Mon, 29 Mar 2021 12:50:24 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Not-able-to-upgrade-to-Dropbox-Plus-Family/m-p/508654#M6871</guid>
      <dc:creator>Daphne</dc:creator>
      <dc:date>2021-03-29T12:50:24Z</dc:date>
    </item>
    <item>
      <title>Re: Not able to upgrade to Dropbox Plus - Family</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Not-able-to-upgrade-to-Dropbox-Plus-Family/m-p/508657#M6872</link>
      <description>&lt;P&gt;Hi Daphne, (&lt;a href="https://www.dropboxforum.com/t5/user/viewprofilepage/user-id/1063216"&gt;@Daphne&lt;/a&gt;)&lt;/P&gt;&lt;P&gt;&amp;nbsp;&lt;/P&gt;&lt;P&gt;Thank you for your reply,&lt;/P&gt;&lt;P&gt;&amp;nbsp;&lt;/P&gt;&lt;P&gt;1) When I try the steps you mentioned, I do not get an option to choose '&lt;FONT color="#0000FF"&gt;Dropbox - Plus Family'&lt;/FONT&gt;&lt;/P&gt;&lt;P&gt;2) Instead I click on '&lt;FONT color="#0000FF"&gt;Compare Plans'&lt;/FONT&gt;&amp;nbsp;in top right corner and then choose "Family Plan" and then I get the error &lt;FONT color="#FF0000"&gt;'&lt;SPAN&gt;&lt;FONT color="#FF0000"&gt;Y&lt;/FONT&gt;ou're already on Dropbox Plus'&lt;/SPAN&gt;&lt;/FONT&gt;&lt;/P&gt;&lt;P&gt;&amp;nbsp;&lt;/P&gt;&lt;P&gt;&lt;SPAN&gt;I have attached a video for the same &lt;A title="Unable to upgrade to Dropbox Family Plan" href="https://www.dropbox.com/s/lenrmjroujnhgjr/2021-03-29_18h29_04.mp4?dl=0" target="_self"&gt;AT THIS LINK&lt;/A&gt;&lt;/SPAN&gt;&lt;/P&gt;&lt;P&gt;&amp;nbsp;&lt;/P&gt;&lt;P&gt;Thank you&lt;/P&gt;&lt;P&gt;Regards&lt;/P&gt;&lt;P&gt;Sahil Goyal&lt;/P&gt;</description>
      <pubDate>Mon, 29 Mar 2021 13:08:57 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Not-able-to-upgrade-to-Dropbox-Plus-Family/m-p/508657#M6872</guid>
      <dc:creator>sahilgoyal</dc:creator>
      <dc:date>2021-03-29T13:08:57Z</dc:date>
    </item>
    <item>
      <title>Re: Not able to upgrade to Dropbox Plus - Family</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Not-able-to-upgrade-to-Dropbox-Plus-Family/m-p/508715#M6873</link>
      <description>Thanks for that &lt;a href="https://www.dropboxforum.com/t5/user/viewprofilepage/user-id/1426727"&gt;@sahilgoyal&lt;/a&gt;!&lt;BR /&gt;
&lt;BR /&gt;
It looks like you're account is currently part of a free team structure, which is probably why you're not seeing the option to change to Family.&lt;BR /&gt;
&lt;BR /&gt;
Can you try leaving or disbanding the free team structure (more info on this &lt;A href="https://help.dropbox.com/teams-admins/team-member/account-deleted-from-team" target="_blank"&gt;here&lt;/A&gt;), and then try change plan once more?</description>
      <pubDate>Mon, 29 Mar 2021 16:15:01 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Not-able-to-upgrade-to-Dropbox-Plus-Family/m-p/508715#M6873</guid>
      <dc:creator>Daphne</dc:creator>
      <dc:date>2021-03-29T16:15:01Z</dc:date>
    </item>
    <item>
      <title>Re: Not able to upgrade to Dropbox Plus - Family</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Not-able-to-upgrade-to-Dropbox-Plus-Family/m-p/508834#M6874</link>
      <description>&lt;P&gt;Hi&amp;nbsp;&lt;a href="https://www.dropboxforum.com/t5/user/viewprofilepage/user-id/1063216"&gt;@Daphne&lt;/a&gt;&amp;nbsp;,&lt;/P&gt;&lt;P&gt;&amp;nbsp;&lt;/P&gt;&lt;P&gt;That worked!&lt;/P&gt;&lt;P&gt;&amp;nbsp;&lt;/P&gt;&lt;P&gt;Thank you so much, really appreciate it&lt;/P&gt;&lt;P&gt;&amp;nbsp;&lt;/P&gt;&lt;P&gt;Thank you&lt;/P&gt;&lt;P&gt;Regards&lt;/P&gt;&lt;P&gt;Sahil Goyal&lt;/P&gt;</description>
      <pubDate>Mon, 29 Mar 2021 23:25:36 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Not-able-to-upgrade-to-Dropbox-Plus-Family/m-p/508834#M6874</guid>
      <dc:creator>sahilgoyal</dc:creator>
      <dc:date>2021-03-29T23:25:36Z</dc:date>
    </item>
    <item>
      <title>Re: Not able to upgrade to Dropbox Plus - Family</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Not-able-to-upgrade-to-Dropbox-Plus-Family/m-p/508996#M6875</link>
      <description>Glad to hear that &lt;a href="https://www.dropboxforum.com/t5/user/viewprofilepage/user-id/1426727"&gt;@sahilgoyal&lt;/a&gt;!&lt;BR /&gt;
&lt;BR /&gt;
If you need anything else, feel free to give me a shout here.&amp;nbsp;&lt;img class="lia-deferred-image lia-image-emoji" src="https://www.dropboxforum.com/html/@488936AC5FA64023548E32631AFD9803/emoticons/1f600.png" alt=":grinning_face:" title=":grinning_face:" /&gt;&lt;BR /&gt;
&lt;BR /&gt;
Hope you have a great rest of your week Sahil!</description>
      <pubDate>Tue, 30 Mar 2021 13:20:22 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Not-able-to-upgrade-to-Dropbox-Plus-Family/m-p/508996#M6875</guid>
      <dc:creator>Daphne</dc:creator>
      <dc:date>2021-03-30T13:20:22Z</dc:date>
    </item>
    <item>
      <title>Not able to upgrade - website does not work</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Not-able-to-upgrade-to-Dropbox-Plus-Family/m-p/549411#M6876</link>
      <description>&lt;P&gt;Hello,&amp;nbsp;&lt;/P&gt;&lt;P&gt;I have a free dropbox account and I have been trying to upgrade to Plus- for individuals for 3 days now.&amp;nbsp;&lt;/P&gt;&lt;P&gt;When I fill out my details and click on purchase, nothing happens. I don't even get a notification/ error.&amp;nbsp;&lt;/P&gt;&lt;P&gt;It just seems like the website is not working.&amp;nbsp;&lt;/P&gt;&lt;P&gt;&amp;nbsp;&lt;/P&gt;&lt;P&gt;I tried this with several credit cards and in several web browsers (Edge &amp;amp; Chrome).&amp;nbsp;&lt;/P&gt;&lt;P&gt;&amp;nbsp;&lt;/P&gt;&lt;P&gt;I am pretty desperate right now.&amp;nbsp;&lt;/P&gt;&lt;P&gt;How can I solve this?&amp;nbsp;&lt;/P&gt;&lt;P&gt;&amp;nbsp;&lt;/P&gt;&lt;P&gt;Thank you,&amp;nbsp;&lt;/P&gt;&lt;P&gt;&amp;nbsp;&lt;/P&gt;&lt;P&gt;Bettina&amp;nbsp;&lt;/P&gt;</description>
      <pubDate>Thu, 07 Oct 2021 18:39:15 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Not-able-to-upgrade-to-Dropbox-Plus-Family/m-p/549411#M6876</guid>
      <dc:creator>Bldruyck</dc:creator>
      <dc:date>2021-10-07T18:39:15Z</dc:date>
    </item>
    <item>
      <title>Re: Not able to upgrade - website does not work</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Not-able-to-upgrade-to-Dropbox-Plus-Family/m-p/549431#M6877</link>
      <description>Hey &lt;a href="https://www.dropboxforum.com/t5/user/viewprofilepage/user-id/1480366"&gt;@Bldruyck&lt;/a&gt;, welcome to our Community!&amp;nbsp;&lt;BR /&gt;
&lt;BR /&gt;
Just out of curiosity, do you use &lt;A href="https://www.dropbox.com/plans" target="_blank"&gt;this&lt;/A&gt; page when trying to upgrade?&amp;nbsp;&lt;BR /&gt;
&lt;BR /&gt;
Let me know, and we'll take it from there!</description>
      <pubDate>Thu, 07 Oct 2021 20:29:57 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Not-able-to-upgrade-to-Dropbox-Plus-Family/m-p/549431#M6877</guid>
      <dc:creator>Megan</dc:creator>
      <dc:date>2021-10-07T20:29:57Z</dc:date>
    </item>
    <item>
      <title>Re: Not able to upgrade - website does not work</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Not-able-to-upgrade-to-Dropbox-Plus-Family/m-p/549437#M6878</link>
      <description>&lt;P&gt;Hello Lori,&amp;nbsp;&lt;/P&gt;&lt;P&gt;&amp;nbsp;&lt;/P&gt;&lt;P&gt;Yes, I used that link many times.&amp;nbsp;&lt;/P&gt;&lt;P&gt;&amp;nbsp;&lt;/P&gt;&lt;P&gt;Best regards,&amp;nbsp;&lt;/P&gt;&lt;P&gt;&amp;nbsp;&lt;/P&gt;&lt;P&gt;Bettina&amp;nbsp;&lt;/P&gt;&lt;P&gt;&amp;nbsp;&lt;/P&gt;&lt;P&gt;&amp;nbsp;&lt;/P&gt;</description>
      <pubDate>Thu, 07 Oct 2021 21:02:16 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Not-able-to-upgrade-to-Dropbox-Plus-Family/m-p/549437#M6878</guid>
      <dc:creator>Bldruyck</dc:creator>
      <dc:date>2021-10-07T21:02:16Z</dc:date>
    </item>
    <item>
      <title>Re: Not able to upgrade - website does not work</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Not-able-to-upgrade-to-Dropbox-Plus-Family/m-p/549447#M6879</link>
      <description>Thanks for the fast reply, &lt;a href="https://www.dropboxforum.com/t5/user/viewprofilepage/user-id/1480366"&gt;@Bldruyck&lt;/a&gt;!&amp;nbsp;&lt;BR /&gt;
&lt;BR /&gt;
Have you also tried an incognito tab on any of your browsers?</description>
      <pubDate>Thu, 07 Oct 2021 21:25:09 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Not-able-to-upgrade-to-Dropbox-Plus-Family/m-p/549447#M6879</guid>
      <dc:creator>Megan</dc:creator>
      <dc:date>2021-10-07T21:25:09Z</dc:date>
    </item>
    <item>
      <title>Re: Not able to upgrade - website does not work</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Not-able-to-upgrade-to-Dropbox-Plus-Family/m-p/549450#M6880</link>
      <description>&lt;P&gt;Hello Lori,&amp;nbsp;&lt;/P&gt;&lt;P&gt;&amp;nbsp;&lt;/P&gt;&lt;P&gt;Yes, I did and it does not help.&lt;/P&gt;&lt;P&gt;&amp;nbsp;&lt;/P&gt;&lt;P&gt;Best,&amp;nbsp;&lt;/P&gt;&lt;P&gt;&amp;nbsp;&lt;/P&gt;&lt;P&gt;Bettina&lt;/P&gt;</description>
      <pubDate>Thu, 07 Oct 2021 21:29:45 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Not-able-to-upgrade-to-Dropbox-Plus-Family/m-p/549450#M6880</guid>
      <dc:creator>Bldruyck</dc:creator>
      <dc:date>2021-10-07T21:29:45Z</dc:date>
    </item>
    <item>
      <title>Re: Not able to upgrade - website does not work</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Not-able-to-upgrade-to-Dropbox-Plus-Family/m-p/549468#M6881</link>
      <description>Hm, I see &lt;a href="https://www.dropboxforum.com/t5/user/viewprofilepage/user-id/1480366"&gt;@Bldruyck&lt;/a&gt;.&lt;BR /&gt;
&lt;BR /&gt;
Can I send you an email, so we can have a look into this?</description>
      <pubDate>Thu, 07 Oct 2021 23:55:54 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Not-able-to-upgrade-to-Dropbox-Plus-Family/m-p/549468#M6881</guid>
      <dc:creator>Megan</dc:creator>
      <dc:date>2021-10-07T23:55:54Z</dc:date>
    </item>
    <item>
      <title>Re: Not able to upgrade - website does not work</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Not-able-to-upgrade-to-Dropbox-Plus-Family/m-p/549542#M6882</link>
      <description>&lt;P&gt;Hello Lori,&amp;nbsp;&lt;/P&gt;&lt;P&gt;&amp;nbsp;&lt;/P&gt;&lt;P&gt;Yes, please.&lt;/P&gt;&lt;P&gt;How can I send you my contact details privately?&amp;nbsp;&lt;/P&gt;&lt;P&gt;&amp;nbsp;&lt;/P&gt;&lt;P&gt;Best,&amp;nbsp;&lt;/P&gt;&lt;P&gt;&amp;nbsp;&lt;/P&gt;&lt;P&gt;Bettina&amp;nbsp;&lt;/P&gt;</description>
      <pubDate>Fri, 08 Oct 2021 13:26:25 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Not-able-to-upgrade-to-Dropbox-Plus-Family/m-p/549542#M6882</guid>
      <dc:creator>Bldruyck</dc:creator>
      <dc:date>2021-10-08T13:26:25Z</dc:date>
    </item>
    <item>
      <title>Re: Not able to upgrade - website does not work</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Not-able-to-upgrade-to-Dropbox-Plus-Family/m-p/549602#M6883</link>
      <description>Hey &lt;a href="https://www.dropboxforum.com/t5/user/viewprofilepage/user-id/1480366"&gt;@Bldruyck&lt;/a&gt;, have a wonderful Friday!&lt;BR /&gt;
&lt;BR /&gt;
I've just sent a message to your Community linked email, and I'd be happy to see you there!</description>
      <pubDate>Fri, 08 Oct 2021 20:12:26 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Not-able-to-upgrade-to-Dropbox-Plus-Family/m-p/549602#M6883</guid>
      <dc:creator>Megan</dc:creator>
      <dc:date>2021-10-08T20:12:26Z</dc:date>
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