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    <title>topic Re: Unknown credit card charge on basic free account in Plans and Subscriptions</title>
    <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Unknown-credit-card-charge-on-basic-free-account/m-p/519936#M7340</link>
    <description>Hey &lt;a href="https://www.dropboxforum.com/t5/user/viewprofilepage/user-id/1441402"&gt;@Danabccrrfoxvalley&lt;/a&gt;, welcome aboard our Community!&lt;BR /&gt;
&lt;BR /&gt;
If you were charged for a Dropbox subscription, while having a free Basic account, it usually means that you are paying for a different account.&amp;nbsp;&lt;BR /&gt;
&lt;BR /&gt;
You can try our &lt;A href="https://www.dropbox.com/payments/find_receipt" target="_blank"&gt;lookup tool&lt;/A&gt;, to search for the payment and see which account it's for.&amp;nbsp;&lt;BR /&gt;
&lt;BR /&gt;
Let me know if you have more questions!</description>
    <pubDate>Wed, 12 May 2021 20:05:49 GMT</pubDate>
    <dc:creator>Hannah</dc:creator>
    <dc:date>2021-05-12T20:05:49Z</dc:date>
    <item>
      <title>Unknown credit card charge on basic free account</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Unknown-credit-card-charge-on-basic-free-account/m-p/519867#M7339</link>
      <description>&lt;P&gt;I received a charge on our credit card for $81 and all it says on the description is "DropBoxIncCodCordspro San Francisco CA". I have a free basic account. I would like to know where this is coming from and why we were charged when I have a basic account.&amp;nbsp;&lt;/P&gt;</description>
      <pubDate>Fri, 14 Oct 2022 11:36:58 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Unknown-credit-card-charge-on-basic-free-account/m-p/519867#M7339</guid>
      <dc:creator>Danabccrrfoxvalley</dc:creator>
      <dc:date>2022-10-14T11:36:58Z</dc:date>
    </item>
    <item>
      <title>Re: Unknown credit card charge on basic free account</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Unknown-credit-card-charge-on-basic-free-account/m-p/519936#M7340</link>
      <description>Hey &lt;a href="https://www.dropboxforum.com/t5/user/viewprofilepage/user-id/1441402"&gt;@Danabccrrfoxvalley&lt;/a&gt;, welcome aboard our Community!&lt;BR /&gt;
&lt;BR /&gt;
If you were charged for a Dropbox subscription, while having a free Basic account, it usually means that you are paying for a different account.&amp;nbsp;&lt;BR /&gt;
&lt;BR /&gt;
You can try our &lt;A href="https://www.dropbox.com/payments/find_receipt" target="_blank"&gt;lookup tool&lt;/A&gt;, to search for the payment and see which account it's for.&amp;nbsp;&lt;BR /&gt;
&lt;BR /&gt;
Let me know if you have more questions!</description>
      <pubDate>Wed, 12 May 2021 20:05:49 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Unknown-credit-card-charge-on-basic-free-account/m-p/519936#M7340</guid>
      <dc:creator>Hannah</dc:creator>
      <dc:date>2021-05-12T20:05:49Z</dc:date>
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    <item>
      <title>Re: Unknown credit card charge on basic free account</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Unknown-credit-card-charge-on-basic-free-account/m-p/520860#M7341</link>
      <description>&lt;P&gt;There is no transaction ID to look up, so I'm not sure where to go from here. I believe this is a fraudulent charge.&amp;nbsp;&lt;/P&gt;</description>
      <pubDate>Mon, 17 May 2021 15:17:30 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Unknown-credit-card-charge-on-basic-free-account/m-p/520860#M7341</guid>
      <dc:creator>Danabccrrfoxvalley</dc:creator>
      <dc:date>2021-05-17T15:17:30Z</dc:date>
    </item>
    <item>
      <title>Re: Unknown credit card charge on basic free account</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Unknown-credit-card-charge-on-basic-free-account/m-p/520917#M7342</link>
      <description>Thanks for the update and I hope you had a great weekend!&lt;BR /&gt;
&lt;BR /&gt;
Can I reach out to you via email on the address you have here on the Community, so we can look at this more closely?&lt;BR /&gt;
&lt;BR /&gt;
Let me know!</description>
      <pubDate>Mon, 17 May 2021 19:22:31 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Unknown-credit-card-charge-on-basic-free-account/m-p/520917#M7342</guid>
      <dc:creator>Hannah</dc:creator>
      <dc:date>2021-05-17T19:22:31Z</dc:date>
    </item>
    <item>
      <title>Re: Unknown credit card charge on basic free account</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Unknown-credit-card-charge-on-basic-free-account/m-p/521386#M7343</link>
      <description>&lt;P&gt;I was charged $119.88 on my personal credit card for Dropbox Plus, which I did not sign up for. Please refund asap. Thank you.&lt;/P&gt;</description>
      <pubDate>Wed, 19 May 2021 15:05:45 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Unknown-credit-card-charge-on-basic-free-account/m-p/521386#M7343</guid>
      <dc:creator>beat lakeside</dc:creator>
      <dc:date>2021-05-19T15:05:45Z</dc:date>
    </item>
    <item>
      <title>Re: Unknown credit card charge on basic free account</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Unknown-credit-card-charge-on-basic-free-account/m-p/521389#M7344</link>
      <description>&lt;P&gt;Yes please!&lt;/P&gt;</description>
      <pubDate>Wed, 19 May 2021 15:10:03 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Unknown-credit-card-charge-on-basic-free-account/m-p/521389#M7344</guid>
      <dc:creator>Danabccrrfoxvalley</dc:creator>
      <dc:date>2021-05-19T15:10:03Z</dc:date>
    </item>
    <item>
      <title>Re: Unknown credit card charge on basic free account</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Unknown-credit-card-charge-on-basic-free-account/m-p/521434#M7345</link>
      <description>&lt;P&gt;There is a transaction ID MVG6T4QTYC74. Please advise.&lt;/P&gt;</description>
      <pubDate>Wed, 19 May 2021 18:23:37 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Unknown-credit-card-charge-on-basic-free-account/m-p/521434#M7345</guid>
      <dc:creator>beat lakeside</dc:creator>
      <dc:date>2021-05-19T18:23:37Z</dc:date>
    </item>
    <item>
      <title>Re: Unknown credit card charge on basic free account</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Unknown-credit-card-charge-on-basic-free-account/m-p/521702#M7346</link>
      <description>OK, &lt;a href="https://www.dropboxforum.com/t5/user/viewprofilepage/user-id/1441402"&gt;@Danabccrrfoxvalley&lt;/a&gt;, I just reached out to you, so make sure to check your email!&lt;BR /&gt;
&lt;BR /&gt;
Also, &lt;a href="https://www.dropboxforum.com/t5/user/viewprofilepage/user-id/1443498"&gt;@beat lakeside&lt;/a&gt;, would you like me to reach out to you via email as well, so we can look into this?&lt;BR /&gt;
&lt;BR /&gt;
Let me know.</description>
      <pubDate>Thu, 20 May 2021 20:42:39 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Unknown-credit-card-charge-on-basic-free-account/m-p/521702#M7346</guid>
      <dc:creator>Hannah</dc:creator>
      <dc:date>2021-05-20T20:42:39Z</dc:date>
    </item>
    <item>
      <title>Re: Unknown credit card charge on basic free account</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Unknown-credit-card-charge-on-basic-free-account/m-p/521712#M7347</link>
      <description>&lt;P&gt;Hi Hannah&lt;/P&gt;&lt;P&gt;&amp;nbsp;&lt;/P&gt;&lt;P&gt;Please contact me to resolve this issue.&lt;/P&gt;&lt;P&gt;&amp;nbsp;&lt;/P&gt;&lt;P&gt;Thank you!&lt;/P&gt;&lt;P&gt;Elizabeth Nyland&lt;/P&gt;</description>
      <pubDate>Thu, 20 May 2021 21:14:44 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Unknown-credit-card-charge-on-basic-free-account/m-p/521712#M7347</guid>
      <dc:creator>beat lakeside</dc:creator>
      <dc:date>2021-05-20T21:14:44Z</dc:date>
    </item>
    <item>
      <title>Re: Unknown credit card charge on basic free account</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Unknown-credit-card-charge-on-basic-free-account/m-p/522221#M7348</link>
      <description>Sure thing &lt;a href="https://www.dropboxforum.com/t5/user/viewprofilepage/user-id/1443498"&gt;@beat lakeside&lt;/a&gt;, make sure to check your email!</description>
      <pubDate>Mon, 24 May 2021 06:08:48 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Unknown-credit-card-charge-on-basic-free-account/m-p/522221#M7348</guid>
      <dc:creator>Hannah</dc:creator>
      <dc:date>2021-05-24T06:08:48Z</dc:date>
    </item>
    <item>
      <title>Re: Unknown credit card charge on basic free account</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Unknown-credit-card-charge-on-basic-free-account/m-p/522302#M7349</link>
      <description>&lt;P&gt;Hi Hannah can u contact me by email&amp;nbsp; i have same problem&amp;nbsp; its urgent&lt;/P&gt;</description>
      <pubDate>Mon, 24 May 2021 12:59:42 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Unknown-credit-card-charge-on-basic-free-account/m-p/522302#M7349</guid>
      <dc:creator>D3vil</dc:creator>
      <dc:date>2021-05-24T12:59:42Z</dc:date>
    </item>
    <item>
      <title>Re: Unknown credit card charge on basic free account</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Unknown-credit-card-charge-on-basic-free-account/m-p/522382#M7350</link>
      <description>&lt;P&gt;Hannah&lt;/P&gt;&lt;P&gt;Email me asap or I will contact the Better Business Bureau.&amp;nbsp;&lt;/P&gt;&lt;P&gt;Elizabeth&lt;/P&gt;</description>
      <pubDate>Mon, 24 May 2021 19:41:30 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Unknown-credit-card-charge-on-basic-free-account/m-p/522382#M7350</guid>
      <dc:creator>beat lakeside</dc:creator>
      <dc:date>2021-05-24T19:41:30Z</dc:date>
    </item>
    <item>
      <title>Re: Unknown credit card charge on basic free account</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Unknown-credit-card-charge-on-basic-free-account/m-p/522830#M7351</link>
      <description>Hey &lt;a href="https://www.dropboxforum.com/t5/user/viewprofilepage/user-id/1444813"&gt;@D3vil&lt;/a&gt;, thanks for commenting on this thread.&lt;BR /&gt;
&lt;BR /&gt;
Sure thing, I just reached out to you via email, so we can continue from there!</description>
      <pubDate>Wed, 26 May 2021 16:29:02 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Unknown-credit-card-charge-on-basic-free-account/m-p/522830#M7351</guid>
      <dc:creator>Hannah</dc:creator>
      <dc:date>2021-05-26T16:29:02Z</dc:date>
    </item>
    <item>
      <title>Re: Unknown credit card charge on basic free account</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Unknown-credit-card-charge-on-basic-free-account/m-p/523165#M7352</link>
      <description>&lt;P&gt;Hi there,&lt;/P&gt;&lt;P&gt;I have a free account. I have been charged three times in a row on my business credit card for three seperate accounts that i know nothing about. I did not authorise the payments and did not give you my business credit card details. please email me ASAP or call me so i can get a refund.&amp;nbsp;&amp;nbsp;&lt;/P&gt;</description>
      <pubDate>Fri, 28 May 2021 03:38:47 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Unknown-credit-card-charge-on-basic-free-account/m-p/523165#M7352</guid>
      <dc:creator>Nathan Sharp</dc:creator>
      <dc:date>2021-05-28T03:38:47Z</dc:date>
    </item>
    <item>
      <title>Re: Unknown credit card charge on basic free account</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Unknown-credit-card-charge-on-basic-free-account/m-p/523713#M7353</link>
      <description>Hey &lt;a href="https://www.dropboxforum.com/t5/user/viewprofilepage/user-id/1445963"&gt;@Nathan Sharp&lt;/a&gt;, thanks for the comment.&lt;BR /&gt;
&lt;BR /&gt;
To get help about billing requests like this, open a browser that is not signed in to your Dropbox account or better an &lt;A href="https://support.google.com/chrome/answer/95464" target="_blank"&gt;incognito&lt;/A&gt;/private browsing window and go to &lt;A href="https://www.dropbox.com/support/billing-issues" target="_blank"&gt;this&lt;/A&gt; page to fill out a billing help request form.</description>
      <pubDate>Mon, 31 May 2021 11:50:45 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Unknown-credit-card-charge-on-basic-free-account/m-p/523713#M7353</guid>
      <dc:creator>Hannah</dc:creator>
      <dc:date>2021-05-31T11:50:45Z</dc:date>
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      <title>why am I charged for free dropbox account?</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Unknown-credit-card-charge-on-basic-free-account/m-p/607188#M7354</link>
      <description>&lt;P&gt;&lt;span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="BruceRatcliffe_0-1656868546122.jpeg" style="width: 400px;"&gt;&lt;img src="https://www.dropboxforum.com/t5/image/serverpage/image-id/30101iC1232AD0D49E1C06/image-size/medium?v=v2&amp;amp;px=400" role="button" title="BruceRatcliffe_0-1656868546122.jpeg" alt="BruceRatcliffe_0-1656868546122.jpeg" /&gt;&lt;/span&gt;&lt;/P&gt;&lt;P&gt;I was charged $11.99 on my credit card for the dropbox free account.&amp;nbsp; What was the charge for?&lt;/P&gt;</description>
      <pubDate>Sun, 03 Jul 2022 17:16:31 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Unknown-credit-card-charge-on-basic-free-account/m-p/607188#M7354</guid>
      <dc:creator>BruceRatcliffe</dc:creator>
      <dc:date>2022-07-03T17:16:31Z</dc:date>
    </item>
    <item>
      <title>Re: why am I charged for free dropbox account?</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Unknown-credit-card-charge-on-basic-free-account/m-p/607204#M7355</link>
      <description>&lt;DIV data-pm-slice="1 1 []" data-en-clipboard="true"&gt;&lt;SPAN&gt;You'll need to contact Dropbox Support directly. Visit the Support page &lt;/SPAN&gt;&lt;STRONG&gt;&lt;SPAN&gt;while you're NOT signed in to a Dropbox account, including these forums&lt;/SPAN&gt;&lt;/STRONG&gt;&lt;SPAN&gt;, and you'll see an option for Billing issues. It's best to use an Incognito or Private browsing session to make sure you're not signed in.&lt;/SPAN&gt;&lt;/DIV&gt;
&lt;DIV&gt;&lt;SPAN&gt;&amp;nbsp;&lt;/SPAN&gt;&lt;/DIV&gt;
&lt;UL&gt;
&lt;LI&gt;
&lt;DIV&gt;&lt;A href="https://www.dropbox.com/support/billing-issues" rel="noopener noreferrer" rev="en_rl_none" target="_blank"&gt;&lt;SPAN&gt;https://www.dropbox.com/support/billing-issues&lt;/SPAN&gt;&lt;/A&gt;&lt;/DIV&gt;
&lt;/LI&gt;
&lt;/UL&gt;
&lt;DIV&gt;&lt;SPAN&gt;&amp;nbsp;&lt;/SPAN&gt;&lt;/DIV&gt;
&lt;DIV&gt;&lt;FONT color="#FF0000"&gt;Dropbox cannot charge you if they don't have your billing information. If you've been charged and didn't give them your billing information, then someone else has and you should be contacting your bank.&lt;/FONT&gt;&lt;/DIV&gt;</description>
      <pubDate>Sun, 03 Jul 2022 18:36:44 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Unknown-credit-card-charge-on-basic-free-account/m-p/607204#M7355</guid>
      <dc:creator>Mark</dc:creator>
      <dc:date>2022-07-03T18:36:44Z</dc:date>
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    <item>
      <title>Re: Unknown credit card charge on basic free account</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Unknown-credit-card-charge-on-basic-free-account/m-p/629210#M16153</link>
      <description>&lt;P&gt;Hello! Can you explain what "DropBoxIncCodCordspro San Francisco CA" means? I received the same transaction description. The fact is that I did make several transactions, but I don't remember the amount that was accompanied by this cipher. I'm currently in the process of improving my credit through &lt;A href="https://www.greedyrates.ca/blog/how-to-get-a-personal-loan-with-bad-credit/" target="_self"&gt;www.greedyrates.ca&lt;/A&gt;. And I need to know the exact information about all my expenses. I'm sure I didn't make this payment myself, so I want my money back as soon as possible.&lt;/P&gt;</description>
      <pubDate>Mon, 17 Oct 2022 18:38:34 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Unknown-credit-card-charge-on-basic-free-account/m-p/629210#M16153</guid>
      <dc:creator>Metalltant</dc:creator>
      <dc:date>2022-10-17T18:38:34Z</dc:date>
    </item>
    <item>
      <title>Re: Unknown credit card charge on basic free account</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Unknown-credit-card-charge-on-basic-free-account/m-p/629250#M16159</link>
      <description>&lt;P&gt;Hi&amp;nbsp;&lt;a href="https://www.dropboxforum.com/t5/user/viewprofilepage/user-id/1557734"&gt;@Metalltant&lt;/a&gt;,&amp;nbsp;thank you for posting.&amp;nbsp;&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;Can you see a transaction ID on that charge, after DROPBOX*?&amp;nbsp;&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;If you can, you should be able to look for it using our &lt;A href="https://www.dropbox.com/payments/find_receipt" target="_blank" rel="noopener"&gt;lookup tool&lt;/A&gt;.&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;I hope that helps!&lt;/P&gt;</description>
      <pubDate>Fri, 14 Oct 2022 11:32:44 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Unknown-credit-card-charge-on-basic-free-account/m-p/629250#M16159</guid>
      <dc:creator>Jackson</dc:creator>
      <dc:date>2022-10-14T11:32:44Z</dc:date>
    </item>
    <item>
      <title>Dropbox support and cancellation</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Unknown-credit-card-charge-on-basic-free-account/m-p/659466#M19096</link>
      <description>&lt;P&gt;How can I contact someone actually at Dropbox?&amp;nbsp; I'm getting charged 11.99/mth, yet I have a basic plan according to my settings.&amp;nbsp; So I can't cancel.&amp;nbsp; So frustrating.&amp;nbsp; I don't use, don't want it, and don't care about what's in there.&amp;nbsp; I just want to cancel and stop paying $11.99/mth!&amp;nbsp; Thanks&lt;/P&gt;</description>
      <pubDate>Tue, 14 Feb 2023 00:03:29 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Unknown-credit-card-charge-on-basic-free-account/m-p/659466#M19096</guid>
      <dc:creator>kb-23</dc:creator>
      <dc:date>2023-02-14T00:03:29Z</dc:date>
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