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  <channel>
    <title>topic Re: Suspected fraudulent charge attempt in Plans and Subscriptions</title>
    <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Suspected-fraudulent-charge-attempt/m-p/541119#M8347</link>
    <description>&lt;P class="p1"&gt;Hi @Hannah, thanks for your reply.&lt;/P&gt;&lt;P class="p2"&gt;&amp;nbsp;&lt;/P&gt;&lt;P class="p1"&gt;I have the transaction id (vrlty7d55rhf) and can supply my credit card details. Can you not trace from this information?&lt;/P&gt;&lt;P class="p2"&gt;&amp;nbsp;&lt;/P&gt;&lt;P class="p1"&gt;I haven’t joined a Dropbox trial recently.&lt;/P&gt;&lt;P class="p2"&gt;&amp;nbsp;&lt;/P&gt;&lt;P class="p1"&gt;Thanks.&lt;/P&gt;</description>
    <pubDate>Wed, 25 Aug 2021 10:23:00 GMT</pubDate>
    <dc:creator>rowoo</dc:creator>
    <dc:date>2021-08-25T10:23:00Z</dc:date>
    <item>
      <title>Suspected fraudulent charge attempt</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Suspected-fraudulent-charge-attempt/m-p/541083#M8345</link>
      <description>&lt;P class="p1"&gt;There has been a suspected fraudulent charge attempt on my credit card from Dropbox but I am unable to speak to anyone about this. I have the transaction ID but the lookup tool is not working for me. Can someone from Dropbox contact me please? Thank you&lt;/P&gt;</description>
      <pubDate>Wed, 25 Aug 2021 09:57:48 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Suspected-fraudulent-charge-attempt/m-p/541083#M8345</guid>
      <dc:creator>rowoo</dc:creator>
      <dc:date>2021-08-25T09:57:48Z</dc:date>
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    <item>
      <title>Re: Suspected fraudulent charge attempt</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Suspected-fraudulent-charge-attempt/m-p/541118#M8346</link>
      <description>Hey &lt;a href="https://www.dropboxforum.com/t5/user/viewprofilepage/user-id/1469319"&gt;@rowoo&lt;/a&gt;, thanks for reaching out to our us!&lt;BR /&gt;
&lt;BR /&gt;
If they payment has not been processed and settled on your end, there's no way for us to identify it, I'm afraid.&lt;BR /&gt;
&lt;BR /&gt;
Do you have an account that recently joined a Dropbox trial perhaps? Because our trials are autorenewing, so that would explain the attempt.&lt;BR /&gt;
&lt;BR /&gt;
Keep me posted!</description>
      <pubDate>Wed, 25 Aug 2021 10:14:37 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Suspected-fraudulent-charge-attempt/m-p/541118#M8346</guid>
      <dc:creator>Hannah</dc:creator>
      <dc:date>2021-08-25T10:14:37Z</dc:date>
    </item>
    <item>
      <title>Re: Suspected fraudulent charge attempt</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Suspected-fraudulent-charge-attempt/m-p/541119#M8347</link>
      <description>&lt;P class="p1"&gt;Hi @Hannah, thanks for your reply.&lt;/P&gt;&lt;P class="p2"&gt;&amp;nbsp;&lt;/P&gt;&lt;P class="p1"&gt;I have the transaction id (vrlty7d55rhf) and can supply my credit card details. Can you not trace from this information?&lt;/P&gt;&lt;P class="p2"&gt;&amp;nbsp;&lt;/P&gt;&lt;P class="p1"&gt;I haven’t joined a Dropbox trial recently.&lt;/P&gt;&lt;P class="p2"&gt;&amp;nbsp;&lt;/P&gt;&lt;P class="p1"&gt;Thanks.&lt;/P&gt;</description>
      <pubDate>Wed, 25 Aug 2021 10:23:00 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Suspected-fraudulent-charge-attempt/m-p/541119#M8347</guid>
      <dc:creator>rowoo</dc:creator>
      <dc:date>2021-08-25T10:23:00Z</dc:date>
    </item>
    <item>
      <title>Re: Suspected fraudulent charge attempt</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Suspected-fraudulent-charge-attempt/m-p/541363#M8348</link>
      <description>Thanks for the update here!&lt;BR /&gt;
&lt;BR /&gt;
Can I reach out to you via email, so we can sort this out?</description>
      <pubDate>Thu, 26 Aug 2021 10:11:18 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Suspected-fraudulent-charge-attempt/m-p/541363#M8348</guid>
      <dc:creator>Hannah</dc:creator>
      <dc:date>2021-08-26T10:11:18Z</dc:date>
    </item>
    <item>
      <title>Re: Suspected fraudulent charge attempt</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Suspected-fraudulent-charge-attempt/m-p/541456#M8349</link>
      <description>&lt;P class="p1"&gt;Hi Hannah,&lt;/P&gt;&lt;P class="p2"&gt;&amp;nbsp;&lt;/P&gt;&lt;P class="p1"&gt;Yes please do. I look forward to hearing from you. Thanks!&lt;/P&gt;</description>
      <pubDate>Thu, 26 Aug 2021 17:45:35 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Suspected-fraudulent-charge-attempt/m-p/541456#M8349</guid>
      <dc:creator>rowoo</dc:creator>
      <dc:date>2021-08-26T17:45:35Z</dc:date>
    </item>
    <item>
      <title>Re: Suspected fraudulent charge attempt</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Suspected-fraudulent-charge-attempt/m-p/541635#M8350</link>
      <description>Sure thing! I just reached out to you, so make sure to check your emails!</description>
      <pubDate>Fri, 27 Aug 2021 13:23:46 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Suspected-fraudulent-charge-attempt/m-p/541635#M8350</guid>
      <dc:creator>Hannah</dc:creator>
      <dc:date>2021-08-27T13:23:46Z</dc:date>
    </item>
    <item>
      <title>Re: Suspected fraudulent charge attempt</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Suspected-fraudulent-charge-attempt/m-p/544697#M8351</link>
      <description>&lt;P&gt;They have just tried to charge my card under Dropbox*vrlty7d55rhf and Dropboxinc. I have also not signed up for subscription lately. Could this be looked at please?&lt;/P&gt;</description>
      <pubDate>Mon, 13 Sep 2021 20:23:52 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Suspected-fraudulent-charge-attempt/m-p/544697#M8351</guid>
      <dc:creator>kino2</dc:creator>
      <dc:date>2021-09-13T20:23:52Z</dc:date>
    </item>
    <item>
      <title>Re: Suspected fraudulent charge attempt</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Suspected-fraudulent-charge-attempt/m-p/544895#M8352</link>
      <description>Hey &lt;a href="https://www.dropboxforum.com/t5/user/viewprofilepage/user-id/1474231"&gt;@kino2&lt;/a&gt;, thanks for the nudge here.&amp;nbsp;&lt;BR /&gt;
&lt;BR /&gt;
Have you tried searching for the payment through our &lt;A href="https://www.dropbox.com/payments/find_receipt" target="_blank"&gt;lookup tool&lt;/A&gt;?</description>
      <pubDate>Tue, 14 Sep 2021 15:53:18 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Suspected-fraudulent-charge-attempt/m-p/544895#M8352</guid>
      <dc:creator>Hannah</dc:creator>
      <dc:date>2021-09-14T15:53:18Z</dc:date>
    </item>
    <item>
      <title>Re: Suspected fraudulent charge attempt</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Suspected-fraudulent-charge-attempt/m-p/547073#M8353</link>
      <description>Had the same experience and it was the same account: [Removed as per &lt;A href="https://www.dropboxforum.com/t5/Announcements/Community-Guidelines/m-p/325896#M245" target="_blank"&gt;Community Guidelines&lt;/A&gt;]. My mobile banking app warned me on Sep 14th about my card being used for a trial Dropbox subscription. Within minutes the same card has been used for a couple of fraudulent payments to Mirosoft, probably by the same individual, so I blocked and then cancelled the card, as it was clearly compromised.</description>
      <pubDate>Mon, 27 Sep 2021 08:23:10 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Suspected-fraudulent-charge-attempt/m-p/547073#M8353</guid>
      <dc:creator>AlexandruC</dc:creator>
      <dc:date>2021-09-27T08:23:10Z</dc:date>
    </item>
    <item>
      <title>Re: Suspected fraudulent charge attempt</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Suspected-fraudulent-charge-attempt/m-p/648150#M18097</link>
      <description>Hi, my debit card details have been used in a fraudulent transaction to sign up for a Dropbox account. I have the debit card details and the transaction code. I have had enough speaking to the bank to help me with this issue. I hope Dropbox can assist me in getting my money back. Thank you!</description>
      <pubDate>Wed, 04 Jan 2023 11:13:37 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Suspected-fraudulent-charge-attempt/m-p/648150#M18097</guid>
      <dc:creator>IGOTHACKED1</dc:creator>
      <dc:date>2023-01-04T11:13:37Z</dc:date>
    </item>
    <item>
      <title>Re: Suspected fraudulent charge attempt</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Suspected-fraudulent-charge-attempt/m-p/648155#M18099</link>
      <description>&lt;P&gt;Hey &lt;a href="https://www.dropboxforum.com/t5/user/viewprofilepage/user-id/1605543"&gt;@IGOTHACKED1&lt;/a&gt;, sorry to hear that.&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;May we reach out via email to have a further look internally?&amp;nbsp;&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;Let us know and we'll use the email address that's linked to your profile here on our Community.&amp;nbsp;&lt;/P&gt;</description>
      <pubDate>Wed, 04 Jan 2023 11:53:49 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Suspected-fraudulent-charge-attempt/m-p/648155#M18099</guid>
      <dc:creator>Walter</dc:creator>
      <dc:date>2023-01-04T11:53:49Z</dc:date>
    </item>
    <item>
      <title>Re: Suspected fraudulent charge attempt</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Suspected-fraudulent-charge-attempt/m-p/648173#M18102</link>
      <description>&lt;P&gt;Hi Walter, thank you for getting back. You may contact me via my account's registered email address.&lt;/P&gt;</description>
      <pubDate>Wed, 04 Jan 2023 13:20:21 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Suspected-fraudulent-charge-attempt/m-p/648173#M18102</guid>
      <dc:creator>IGOTHACKED1</dc:creator>
      <dc:date>2023-01-04T13:20:21Z</dc:date>
    </item>
    <item>
      <title>Re: Suspected fraudulent charge attempt</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Suspected-fraudulent-charge-attempt/m-p/648263#M18107</link>
      <description>&lt;P&gt;Hi &lt;a href="https://www.dropboxforum.com/t5/user/viewprofilepage/user-id/1605543"&gt;@IGOTHACKED1&lt;/a&gt;, I just sent you an email!&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;I'll see you there, cheers!&amp;nbsp;&lt;/P&gt;</description>
      <pubDate>Wed, 04 Jan 2023 18:12:57 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Suspected-fraudulent-charge-attempt/m-p/648263#M18107</guid>
      <dc:creator>Megan</dc:creator>
      <dc:date>2023-01-04T18:12:57Z</dc:date>
    </item>
    <item>
      <title>Re: Suspected fraudulent charge attempt</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Suspected-fraudulent-charge-attempt/m-p/648290#M18110</link>
      <description>&lt;P&gt;&lt;a href="https://www.dropboxforum.com/t5/user/viewprofilepage/user-id/1605543"&gt;@IGOTHACKED1&lt;/a&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;You need to get your card provider to cancel the card and refund you that way. If they have used it to purchase things here they are going to do the same elsewhere.&amp;nbsp;&lt;/P&gt;</description>
      <pubDate>Wed, 04 Jan 2023 20:13:09 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Suspected-fraudulent-charge-attempt/m-p/648290#M18110</guid>
      <dc:creator>Mark</dc:creator>
      <dc:date>2023-01-04T20:13:09Z</dc:date>
    </item>
    <item>
      <title>Re: Suspected fraudulent charge attempt</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Suspected-fraudulent-charge-attempt/m-p/648355#M18113</link>
      <description>Hi mark, thanks for the advice. Yes I immediately called to cancel the card. Thankfully nothing more was incurred. But the bank has been extremely uncooperative in giving me a refund. hence I’m hoping Dropbox could work with me to resolve this and bring it to the bank’s attention.</description>
      <pubDate>Thu, 05 Jan 2023 00:42:16 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Suspected-fraudulent-charge-attempt/m-p/648355#M18113</guid>
      <dc:creator>IGOTHACKED1</dc:creator>
      <dc:date>2023-01-05T00:42:16Z</dc:date>
    </item>
    <item>
      <title>Re: Suspected fraudulent charge attempt</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Suspected-fraudulent-charge-attempt/m-p/686773#M21774</link>
      <description>&lt;P&gt;&lt;SPAN&gt;There has been a suspected fraudulent charge attempt on my credit card from Dropbox, and i already change a new card, still in charge my new card I have the transaction ID but the lookup tool is not working for me. Can someone from Dropbox contact me please? Thank you. how do I unsubscribe it ?&lt;/SPAN&gt;&lt;/P&gt;</description>
      <pubDate>Thu, 25 May 2023 04:10:37 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Suspected-fraudulent-charge-attempt/m-p/686773#M21774</guid>
      <dc:creator>cho day</dc:creator>
      <dc:date>2023-05-25T04:10:37Z</dc:date>
    </item>
    <item>
      <title>Re: Suspected fraudulent charge attempt</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Suspected-fraudulent-charge-attempt/m-p/686776#M21776</link>
      <description>&lt;P&gt;Hey &lt;SPAN style="background: var(--ck-color-mention-background); color: var(--ck-color-mention-text);"&gt;&lt;a href="https://www.dropboxforum.com/t5/user/viewprofilepage/user-id/1708211"&gt;@cho day&lt;/a&gt;&lt;/SPAN&gt;, sorry to see you're having this issue.&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;Can I send you an email, so we can look into this internally?&lt;/P&gt;</description>
      <pubDate>Thu, 25 May 2023 05:24:10 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Suspected-fraudulent-charge-attempt/m-p/686776#M21776</guid>
      <dc:creator>Hannah</dc:creator>
      <dc:date>2023-05-25T05:24:10Z</dc:date>
    </item>
    <item>
      <title>Re: Suspected fraudulent charge attempt</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Suspected-fraudulent-charge-attempt/m-p/686786#M21777</link>
      <description>Sure, u can email me asap. Thanks</description>
      <pubDate>Thu, 25 May 2023 07:04:26 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Suspected-fraudulent-charge-attempt/m-p/686786#M21777</guid>
      <dc:creator>cho day</dc:creator>
      <dc:date>2023-05-25T07:04:26Z</dc:date>
    </item>
    <item>
      <title>Re: Suspected fraudulent charge attempt</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Suspected-fraudulent-charge-attempt/m-p/686806#M21779</link>
      <description>&lt;P&gt;Thanks, &lt;SPAN style="background: var(--ck-color-mention-background); color: var(--ck-color-mention-text);"&gt;&lt;a href="https://www.dropboxforum.com/t5/user/viewprofilepage/user-id/1708211"&gt;@cho day&lt;/a&gt;&lt;/SPAN&gt;, I just emailed you, so we'll continue there.&lt;/P&gt;</description>
      <pubDate>Thu, 25 May 2023 08:40:23 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Suspected-fraudulent-charge-attempt/m-p/686806#M21779</guid>
      <dc:creator>Hannah</dc:creator>
      <dc:date>2023-05-25T08:40:23Z</dc:date>
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