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    <title>topic Re: Well, this is complicated .... in Plans and Subscriptions</title>
    <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/I-paid-for-an-upgrade-but-still-have-no-space-and-would-like-to/m-p/545967#M8586</link>
    <description>&lt;P&gt;&lt;FONT face="times new roman,times" size="5"&gt;Hannah, not sure how much of that screenshot you can see, but I did my best - so again, I understand that I cannot have Dropbox and OneDrive at the same time.&amp;nbsp; I run a blog and amass many photos so I need to know that I have backup if I need a particular image. I have NOTHING against Dropbox and OneDrive is on par in terms of cost - but I am on a fixed income and really don't relish another bill - yet I need the storage - so I am open to all and sundry suggestions, ideas - what have you. Whatever the outcome, thanks so much for your saintly patience, good humor and great help - it is absolutely appreciated - make it a great day!&amp;nbsp;&lt;/FONT&gt;&lt;/P&gt;&lt;P&gt;&lt;FONT face="times new roman,times" size="5"&gt;&lt;BR /&gt;John Yodice&lt;/FONT&gt;&lt;/P&gt;&lt;P&gt;&lt;FONT face="times new roman,times" size="5"&gt;NYC&amp;nbsp;&lt;/FONT&gt;&lt;/P&gt;</description>
    <pubDate>Mon, 20 Sep 2021 14:48:57 GMT</pubDate>
    <dc:creator>johnmike59</dc:creator>
    <dc:date>2021-09-20T14:48:57Z</dc:date>
    <item>
      <title>I paid for an upgrade, but still have no space and would like to restore deleted files</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/I-paid-for-an-upgrade-but-still-have-no-space-and-would-like-to/m-p/544465#M8581</link>
      <description>&lt;P&gt;&lt;FONT face="times new roman,times" size="5"&gt;First of all, thanks to all who answered my previous question - but the plot thickens and this is a bit complicated.&amp;nbsp; So here goes:&lt;BR /&gt;A) My One Drive is up and running and I would prefer to use One Drive instead of Dropbox. I have run out of space here, but I would be willing to do whatever it takes to close this account. The rub is that I have deleted files here that I would like restored. All of this is my fault because I totally misunderstood the purpose of Dropbox. So A) how can I get those deleted files restored and B) can I transfer those files to my One Drive - I just paid $10 for extra space, but I've still run out of space - I'm willing to pay whatever it takes to have those files restored and to please close this account - I know that one can not have BOTH OneDrive and Dropbox - but OneDrive, as I've said, serves my purpose better than Dropbox - I'm sorry about all of this and I'm asking for help and some resolution - so please help!&amp;nbsp;&lt;/FONT&gt;&lt;/P&gt;</description>
      <pubDate>Tue, 26 Jul 2022 07:38:05 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/I-paid-for-an-upgrade-but-still-have-no-space-and-would-like-to/m-p/544465#M8581</guid>
      <dc:creator>johnmike59</dc:creator>
      <dc:date>2022-07-26T07:38:05Z</dc:date>
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    <item>
      <title>Re: Well, this is complicated ....</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/I-paid-for-an-upgrade-but-still-have-no-space-and-would-like-to/m-p/544526#M8582</link>
      <description>Hey &lt;a href="https://www.dropboxforum.com/t5/user/viewprofilepage/user-id/936426"&gt;@johnmike59&lt;/a&gt;, thanks for posting today!&lt;BR /&gt;
&lt;BR /&gt;
When you say that you paid for an upgrade, but still have no space, could you let me know which plan you paid for?&lt;BR /&gt;
&lt;BR /&gt;
Which plan do you see in your &lt;A href="https://www.dropbox.com/account/plan" target="_blank"&gt;account settings&lt;/A&gt; and with how much space, please?&lt;BR /&gt;
&lt;BR /&gt;
I'll happily look into this for you as soon as I have this info, thanks!</description>
      <pubDate>Mon, 13 Sep 2021 09:16:23 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/I-paid-for-an-upgrade-but-still-have-no-space-and-would-like-to/m-p/544526#M8582</guid>
      <dc:creator>Hannah</dc:creator>
      <dc:date>2021-09-13T09:16:23Z</dc:date>
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    <item>
      <title>Re: Well, this is complicated ....</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/I-paid-for-an-upgrade-but-still-have-no-space-and-would-like-to/m-p/545823#M8583</link>
      <description>&lt;P&gt;Hannah, thanks for your reply - here's the link which, I hope, will clarify matters.&amp;nbsp;&lt;BR /&gt;&lt;BR /&gt;&lt;A href="https://www.dropbox.com/account/plan" target="_blank"&gt;https://www.dropbox.com/account/plan&lt;/A&gt;&lt;/P&gt;</description>
      <pubDate>Mon, 20 Sep 2021 03:47:18 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/I-paid-for-an-upgrade-but-still-have-no-space-and-would-like-to/m-p/545823#M8583</guid>
      <dc:creator>johnmike59</dc:creator>
      <dc:date>2021-09-20T03:47:18Z</dc:date>
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    <item>
      <title>Re: Well, this is complicated ....</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/I-paid-for-an-upgrade-but-still-have-no-space-and-would-like-to/m-p/545880#M8584</link>
      <description>Thanks John, but I'm afraid that this is the universal link used to access the plan tab in Dropbox.&amp;nbsp;&lt;BR /&gt;
&lt;BR /&gt;
This link will open up my own Dropbox plan page, not yours.&amp;nbsp;&lt;BR /&gt;
&lt;BR /&gt;
A screenshot of yours would be great, though!&lt;BR /&gt;
&lt;BR /&gt;
Thanks!</description>
      <pubDate>Mon, 20 Sep 2021 10:44:20 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/I-paid-for-an-upgrade-but-still-have-no-space-and-would-like-to/m-p/545880#M8584</guid>
      <dc:creator>Hannah</dc:creator>
      <dc:date>2021-09-20T10:44:20Z</dc:date>
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    <item>
      <title>Re: Well, this is complicated ....</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/I-paid-for-an-upgrade-but-still-have-no-space-and-would-like-to/m-p/545965#M8585</link>
      <description>&lt;P&gt;&lt;span class="lia-inline-image-display-wrapper lia-image-align-left" image-alt="Screenshot 2021-09-20 at 10-23-05 Files - Dropbox.png" style="width: 800px;"&gt;&lt;img src="https://www.dropboxforum.com/t5/image/serverpage/image-id/25331i34A25C0112A2A1AD/image-size/large?v=v2&amp;amp;px=999" role="button" title="Screenshot 2021-09-20 at 10-23-05 Files - Dropbox.png" alt="Screenshot 2021-09-20 at 10-23-05 Files - Dropbox.png" /&gt;&lt;/span&gt;&lt;/P&gt;</description>
      <pubDate>Mon, 20 Sep 2021 14:42:50 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/I-paid-for-an-upgrade-but-still-have-no-space-and-would-like-to/m-p/545965#M8585</guid>
      <dc:creator>johnmike59</dc:creator>
      <dc:date>2021-09-20T14:42:50Z</dc:date>
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    <item>
      <title>Re: Well, this is complicated ....</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/I-paid-for-an-upgrade-but-still-have-no-space-and-would-like-to/m-p/545967#M8586</link>
      <description>&lt;P&gt;&lt;FONT face="times new roman,times" size="5"&gt;Hannah, not sure how much of that screenshot you can see, but I did my best - so again, I understand that I cannot have Dropbox and OneDrive at the same time.&amp;nbsp; I run a blog and amass many photos so I need to know that I have backup if I need a particular image. I have NOTHING against Dropbox and OneDrive is on par in terms of cost - but I am on a fixed income and really don't relish another bill - yet I need the storage - so I am open to all and sundry suggestions, ideas - what have you. Whatever the outcome, thanks so much for your saintly patience, good humor and great help - it is absolutely appreciated - make it a great day!&amp;nbsp;&lt;/FONT&gt;&lt;/P&gt;&lt;P&gt;&lt;FONT face="times new roman,times" size="5"&gt;&lt;BR /&gt;John Yodice&lt;/FONT&gt;&lt;/P&gt;&lt;P&gt;&lt;FONT face="times new roman,times" size="5"&gt;NYC&amp;nbsp;&lt;/FONT&gt;&lt;/P&gt;</description>
      <pubDate>Mon, 20 Sep 2021 14:48:57 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/I-paid-for-an-upgrade-but-still-have-no-space-and-would-like-to/m-p/545967#M8586</guid>
      <dc:creator>johnmike59</dc:creator>
      <dc:date>2021-09-20T14:48:57Z</dc:date>
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    <item>
      <title>Re: Well, this is complicated ....</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/I-paid-for-an-upgrade-but-still-have-no-space-and-would-like-to/m-p/545979#M8587</link>
      <description>Hi &lt;a href="https://www.dropboxforum.com/t5/user/viewprofilepage/user-id/936426"&gt;@johnmike59&lt;/a&gt;, it looks like you're on a plan that doesn't provide enough space on your account for the files to sync.&lt;BR /&gt;
&lt;BR /&gt;
Since you mentioned that you upgraded to a larger plan, please could you clarify exactly what plan is written on the &lt;A href="https://www.dropbox.com/account/plan" target="_blank"&gt;account page&lt;/A&gt;?&lt;BR /&gt;
&lt;BR /&gt;
Alternatively, you can see your &lt;A href="https://www.dropbox.com/payments" target="_blank"&gt;recent payments&lt;/A&gt; which would give the name of the plan type.</description>
      <pubDate>Mon, 20 Sep 2021 15:34:19 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/I-paid-for-an-upgrade-but-still-have-no-space-and-would-like-to/m-p/545979#M8587</guid>
      <dc:creator>Jay</dc:creator>
      <dc:date>2021-09-20T15:34:19Z</dc:date>
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    <item>
      <title>Re: Well, this is complicated ....</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/I-paid-for-an-upgrade-but-still-have-no-space-and-would-like-to/m-p/545988#M8588</link>
      <description>&lt;P&gt;&lt;FONT face="times new roman,times" size="5"&gt;Hey Jay, thanks for your swift reply.&lt;/FONT&gt;&lt;/P&gt;&lt;P&gt;&lt;FONT face="times new roman,times" size="5"&gt;It's the Dropbox Transfer plan - one would pay $8 annually for 100 GB - I just remitted $10 for the same amount of space - I misspoke, as I am wont to do when I mentioned an upgrade of my plan. What I wanted to say is that I paid for, what I believed, to be ample storage only to find out that I am out of space.&amp;nbsp; It doesn't align with what I paid nor with what I expected. I believe I remitted payment on or about September 6 or 7 - right now, I'm using 11.95 MB and I'm maxed out - I would think the 100GB&amp;nbsp; I paid for would have given more than enough storage space - even allowing for the 11.95 MB overage.&amp;nbsp;&lt;/FONT&gt;&lt;/P&gt;&lt;P&gt;&amp;nbsp;&lt;/P&gt;</description>
      <pubDate>Mon, 20 Sep 2021 16:02:42 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/I-paid-for-an-upgrade-but-still-have-no-space-and-would-like-to/m-p/545988#M8588</guid>
      <dc:creator>johnmike59</dc:creator>
      <dc:date>2021-09-20T16:02:42Z</dc:date>
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    <item>
      <title>Re: Well, this is complicated ....</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/I-paid-for-an-upgrade-but-still-have-no-space-and-would-like-to/m-p/546000#M8589</link>
      <description>The Dropbox Transfer plan has the same quota as the Basic plan, meaning you get 2 GB of quota.&lt;BR /&gt;
&lt;BR /&gt;
The 100 GB is for using the &lt;A href="https://help.dropbox.com/files-folders/share/dropbox-transfer" target="_blank"&gt;Transfer feature&lt;/A&gt; on your account, which on a normal Basic plan would be 100 MB. The files could be uploaded directly into a transfer to be sent to someone.</description>
      <pubDate>Mon, 20 Sep 2021 16:38:09 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/I-paid-for-an-upgrade-but-still-have-no-space-and-would-like-to/m-p/546000#M8589</guid>
      <dc:creator>Jay</dc:creator>
      <dc:date>2021-09-20T16:38:09Z</dc:date>
    </item>
    <item>
      <title>Re: Well, this is complicated ....</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/I-paid-for-an-upgrade-but-still-have-no-space-and-would-like-to/m-p/546017#M8590</link>
      <description>&lt;P&gt;&lt;FONT face="times new roman,times" size="5"&gt;I see - well, I'm sorry because I totally misunderstood. I DO appreciate all of your help - but my interest and need is for storage and not for transferring/uploading files.&amp;nbsp; Bottom line - if I need additional storage space, I would need to upgrade and I'm not willing to do that - I feel bad saying that because all of you have been so nice and very helpful, but it's what it is.&lt;BR /&gt;Once again, thank you very much for your assistance, patience and forbearance - I'm very grateful.&amp;nbsp;&lt;/FONT&gt;&lt;/P&gt;&lt;P&gt;&amp;nbsp;&lt;/P&gt;&lt;P&gt;&lt;FONT face="times new roman,times" size="5"&gt;Jonathan Yodice&amp;nbsp;&lt;/FONT&gt;&lt;/P&gt;</description>
      <pubDate>Mon, 20 Sep 2021 17:30:14 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/I-paid-for-an-upgrade-but-still-have-no-space-and-would-like-to/m-p/546017#M8590</guid>
      <dc:creator>johnmike59</dc:creator>
      <dc:date>2021-09-20T17:30:14Z</dc:date>
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    <item>
      <title>Update problems</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/I-paid-for-an-upgrade-but-still-have-no-space-and-would-like-to/m-p/585737#M8591</link>
      <description>I payed for an update, but they still tell me my storage space is full.</description>
      <pubDate>Wed, 23 Mar 2022 17:56:45 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/I-paid-for-an-upgrade-but-still-have-no-space-and-would-like-to/m-p/585737#M8591</guid>
      <dc:creator>Sybille</dc:creator>
      <dc:date>2022-03-23T17:56:45Z</dc:date>
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    <item>
      <title>Re: Update problems</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/I-paid-for-an-upgrade-but-still-have-no-space-and-would-like-to/m-p/585833#M8592</link>
      <description>Hi &lt;a href="https://www.dropboxforum.com/t5/user/viewprofilepage/user-id/819219"&gt;@Sybille&lt;/a&gt;, welcome to our Community!&amp;nbsp;
&lt;BR /&gt; 
&lt;BR /&gt; Is it possible that you have two Dropbox accounts, or that you created a new one when trying to upgrade?&amp;nbsp;
&lt;BR /&gt; 
&lt;BR /&gt; If you use our 
&lt;A href="https://www.dropbox.com/payments/find_receipt" target="_blank"&gt;self-serve look-up tool&lt;/A&gt;, which account are you able to see there?&amp;nbsp;
&lt;BR /&gt; 
&lt;BR /&gt; Keep me posted on what you find.</description>
      <pubDate>Wed, 23 Mar 2022 22:41:54 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/I-paid-for-an-upgrade-but-still-have-no-space-and-would-like-to/m-p/585833#M8592</guid>
      <dc:creator>Megan</dc:creator>
      <dc:date>2022-03-23T22:41:54Z</dc:date>
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      <title>TALKATIVE??? MOI?</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/I-paid-for-an-upgrade-but-still-have-no-space-and-would-like-to/m-p/596586#M8593</link>
      <description>&lt;P&gt;.. I never&amp;nbsp;&lt;img class="lia-deferred-image lia-image-emoji" src="https://www.dropboxforum.com/html/@F0BBDC0F44E557DC5E3B309D74A37E01/emoticons/1f60a.png" alt=":smiling_face_with_smiling_eyes:" title=":smiling_face_with_smiling_eyes:" /&gt; - anyway, I am getting a new laptop and AGAIN, OneDrive has run out of space - I've maxed out here. Frankly, I am so disgusted with MS, that I am just going to bite the bullet and return to the fold, i.e. here. "&lt;BR /&gt;&lt;BR /&gt;I am so tired right now, but please - the whole of 2020 has been wiped out here (my files, that is - I rather think we would have liked to wipe out 2020) - I fully intend to upgrade tomorrow, but since I've not been here since September (2021?) - wow - seems like 1921- is there any way to retrieve 2020 files - and whatever else is missing - I will happily pay whatever it costs if this is at all possible.&amp;nbsp;&lt;BR /&gt;&lt;BR /&gt;THANKS SO MUCH TO EVERYONE HERE WHO HAS HELPED ME THESE LAST THREE YEARS! I am really a very nice man - and not all a windsock! LOL~ thanks again.&amp;nbsp;&lt;/P&gt;</description>
      <pubDate>Thu, 12 May 2022 05:14:17 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/I-paid-for-an-upgrade-but-still-have-no-space-and-would-like-to/m-p/596586#M8593</guid>
      <dc:creator>johnmike59</dc:creator>
      <dc:date>2022-05-12T05:14:17Z</dc:date>
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      <title>Re: TALKATIVE??? MOI?</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/I-paid-for-an-upgrade-but-still-have-no-space-and-would-like-to/m-p/596884#M8594</link>
      <description>&lt;P&gt;Hey &lt;a href="https://www.dropboxforum.com/t5/user/viewprofilepage/user-id/936426"&gt;@johnmike59&lt;/a&gt;, I hope you’re doing well!&amp;nbsp;&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;Can you please clarify when was it that these files got deleted from your Dropbox account approximately?&amp;nbsp;&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;You can perhaps see more details via this &lt;A href="https://www.dropbox.com/events" target="_blank"&gt;link&lt;/A&gt;.&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;Keep me updated.&lt;/P&gt;</description>
      <pubDate>Fri, 13 May 2022 13:09:57 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/I-paid-for-an-upgrade-but-still-have-no-space-and-would-like-to/m-p/596884#M8594</guid>
      <dc:creator>Nancy</dc:creator>
      <dc:date>2022-05-13T13:09:57Z</dc:date>
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      <title>Not enough storage</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/I-paid-for-an-upgrade-but-still-have-no-space-and-would-like-to/m-p/607185#M8595</link>
      <description>I upgraded to the 2TB free 30 day trial, but my account still says that my drop box is full. It still says that I only have the 2GB option. Any ideas?</description>
      <pubDate>Sun, 03 Jul 2022 16:46:41 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/I-paid-for-an-upgrade-but-still-have-no-space-and-would-like-to/m-p/607185#M8595</guid>
      <dc:creator>CallMeZion</dc:creator>
      <dc:date>2022-07-03T16:46:41Z</dc:date>
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      <title>Re: Not enough storage</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/I-paid-for-an-upgrade-but-still-have-no-space-and-would-like-to/m-p/607203#M8596</link>
      <description>&lt;P&gt;How did you upgrade? Have you checked it was the correct account (i.e. if you add a file to the upgraded device does it appear on other)&lt;/P&gt;</description>
      <pubDate>Sun, 03 Jul 2022 18:35:43 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/I-paid-for-an-upgrade-but-still-have-no-space-and-would-like-to/m-p/607203#M8596</guid>
      <dc:creator>Mark</dc:creator>
      <dc:date>2022-07-03T18:35:43Z</dc:date>
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