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  <channel>
    <title>topic Re: Password reset email not received in Settings and Preferences</title>
    <link>https://www.dropboxforum.com/t5/Settings-and-Preferences/Password-reset-email-not-received/m-p/609520#M10010</link>
    <description>&lt;P&gt;Hey &lt;a href="https://www.dropboxforum.com/t5/user/viewprofilepage/user-id/1556829"&gt;@Goldfich&lt;/a&gt;, sorry to hear you're having issues with this.&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;Could you try adding "no-reply@dropbox.com" to your email's contacts or address book and repeat &lt;A href="https://help.dropbox.com/accounts-billing/settings-sign-in/password-reset" target="_blank"&gt;these steps&lt;/A&gt; to reset your password?&lt;/P&gt;</description>
    <pubDate>Thu, 14 Jul 2022 10:08:13 GMT</pubDate>
    <dc:creator>Walter</dc:creator>
    <dc:date>2022-07-14T10:08:13Z</dc:date>
    <item>
      <title>Password reset email not received</title>
      <link>https://www.dropboxforum.com/t5/Settings-and-Preferences/Password-reset-email-not-received/m-p/564326#M10002</link>
      <description>&lt;P&gt;Hi! I created my account back in 2016-2017 and I didn't use it for a while. I changed my phone since then and now I can't login because I don't remember my password. When I try to reset it, it says that the reset email was sent but I didn't receive anything. I tried looking into the spam folder and creating a contact with &lt;A href="mailto:no-reply@dropbox.com" target="_blank" rel="noopener"&gt;no-reply@dropbox.com&lt;/A&gt;&amp;nbsp;but nothing worked. I know this is the right email because I got a lot of mails from dropbox about my account saying that my account storage is full and I should upgrade.&lt;/P&gt;</description>
      <pubDate>Wed, 15 Dec 2021 16:35:08 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Settings-and-Preferences/Password-reset-email-not-received/m-p/564326#M10002</guid>
      <dc:creator>RobySeek</dc:creator>
      <dc:date>2021-12-15T16:35:08Z</dc:date>
    </item>
    <item>
      <title>Re: Password reset email not received</title>
      <link>https://www.dropboxforum.com/t5/Settings-and-Preferences/Password-reset-email-not-received/m-p/564383#M10003</link>
      <description>Hi &lt;a href="https://www.dropboxforum.com/t5/user/viewprofilepage/user-id/1501771"&gt;@RobySeek&lt;/a&gt;, thanks for bringing this to our attention.&lt;BR /&gt;
&lt;BR /&gt;
Do you have any other devices connected to your account?&lt;BR /&gt;
&lt;BR /&gt;
Are you using a custom domain name, or a public email provider?&lt;BR /&gt;
&lt;BR /&gt;
This will help me to assist further!</description>
      <pubDate>Wed, 15 Dec 2021 16:34:34 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Settings-and-Preferences/Password-reset-email-not-received/m-p/564383#M10003</guid>
      <dc:creator>Jay</dc:creator>
      <dc:date>2021-12-15T16:34:34Z</dc:date>
    </item>
    <item>
      <title>Re: Password reset email not received</title>
      <link>https://www.dropboxforum.com/t5/Settings-and-Preferences/Password-reset-email-not-received/m-p/564388#M10004</link>
      <description>&lt;P&gt;Hi! No, I don't have other devices connected to the account and the email was made with yahoo.&lt;/P&gt;&lt;P&gt;I was looking&amp;nbsp;through the emails I received in all these years from dropbox and like 1-2 years ago they said that they deleted my account due to my innactivity, but after that email, I still got other emails saying that my memory was full and I should upgrade my plan. So my question is: is it not closed?&lt;/P&gt;</description>
      <pubDate>Wed, 15 Dec 2021 16:53:57 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Settings-and-Preferences/Password-reset-email-not-received/m-p/564388#M10004</guid>
      <dc:creator>RobySeek</dc:creator>
      <dc:date>2021-12-15T16:53:57Z</dc:date>
    </item>
    <item>
      <title>Re: Password reset email not received</title>
      <link>https://www.dropboxforum.com/t5/Settings-and-Preferences/Password-reset-email-not-received/m-p/564426#M10005</link>
      <description>If the account hasn't been accessed for &lt;A href="https://help.dropbox.com/accounts-billing/settings-sign-in/email-about-inactive-account" target="_blank"&gt;over 12 months&lt;/A&gt;, then it means that it wouldn't be possible to regain access to the account of the files within.&amp;nbsp;</description>
      <pubDate>Wed, 15 Dec 2021 19:55:49 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Settings-and-Preferences/Password-reset-email-not-received/m-p/564426#M10005</guid>
      <dc:creator>Jay</dc:creator>
      <dc:date>2021-12-15T19:55:49Z</dc:date>
    </item>
    <item>
      <title>Re: Password reset email not received</title>
      <link>https://www.dropboxforum.com/t5/Settings-and-Preferences/Password-reset-email-not-received/m-p/604270#M10006</link>
      <description>&lt;P&gt;Hi Jay&lt;/P&gt;&lt;P&gt;I have a similar issue.&amp;nbsp; I am trying to set up Dropbox on a second device but cannot remember password.&amp;nbsp; Have requested a email to the email address that is in my profile multiple times but have not received it.&amp;nbsp; It is not in my junk or spam folders and I have added Dropbox to my address book.&lt;/P&gt;&lt;P&gt;Need help&lt;/P&gt;&lt;P&gt;Daryl&lt;/P&gt;</description>
      <pubDate>Sun, 19 Jun 2022 23:11:46 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Settings-and-Preferences/Password-reset-email-not-received/m-p/604270#M10006</guid>
      <dc:creator>Daryl1</dc:creator>
      <dc:date>2022-06-19T23:11:46Z</dc:date>
    </item>
    <item>
      <title>Re: Password reset email not received</title>
      <link>https://www.dropboxforum.com/t5/Settings-and-Preferences/Password-reset-email-not-received/m-p/604454#M10007</link>
      <description>&lt;P&gt;Hi &lt;a href="https://www.dropboxforum.com/t5/user/viewprofilepage/user-id/1550637"&gt;@Daryl1&lt;/a&gt;, how are you today?&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;Can you also try requesting a new password reset email, using a different browser than the one you're currently using?&amp;nbsp;&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;Thanks a bunch!&amp;nbsp;&lt;/P&gt;</description>
      <pubDate>Mon, 20 Jun 2022 14:41:05 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Settings-and-Preferences/Password-reset-email-not-received/m-p/604454#M10007</guid>
      <dc:creator>Megan</dc:creator>
      <dc:date>2022-06-20T14:41:05Z</dc:date>
    </item>
    <item>
      <title>Re: Password reset email not received</title>
      <link>https://www.dropboxforum.com/t5/Settings-and-Preferences/Password-reset-email-not-received/m-p/609509#M10008</link>
      <description>&lt;P&gt;I can't delete my account because I don't remember the password.&lt;BR /&gt;When I try to reset password - I don't get an email.&lt;BR /&gt;I have access to the account - via Google Sign In&lt;BR /&gt;How can I delete an account?&lt;/P&gt;</description>
      <pubDate>Thu, 14 Jul 2022 09:29:00 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Settings-and-Preferences/Password-reset-email-not-received/m-p/609509#M10008</guid>
      <dc:creator>Goldfich</dc:creator>
      <dc:date>2022-07-14T09:29:00Z</dc:date>
    </item>
    <item>
      <title>I can't delete my account</title>
      <link>https://www.dropboxforum.com/t5/Settings-and-Preferences/Password-reset-email-not-received/m-p/609514#M10009</link>
      <description>&lt;P&gt;&lt;SPAN&gt;Hey there!&lt;BR /&gt;I can't delete my account because I don't remember the password.&lt;/SPAN&gt;&lt;BR /&gt;&lt;SPAN&gt;When I try to reset password - I don't get an email.&lt;/SPAN&gt;&lt;BR /&gt;&lt;SPAN&gt;I have access to the account - via Google Sign In&lt;/SPAN&gt;&lt;BR /&gt;&lt;SPAN&gt;How can I delete an account?&lt;/SPAN&gt;&lt;/P&gt;</description>
      <pubDate>Thu, 14 Jul 2022 09:45:36 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Settings-and-Preferences/Password-reset-email-not-received/m-p/609514#M10009</guid>
      <dc:creator>Goldfich</dc:creator>
      <dc:date>2022-07-14T09:45:36Z</dc:date>
    </item>
    <item>
      <title>Re: Password reset email not received</title>
      <link>https://www.dropboxforum.com/t5/Settings-and-Preferences/Password-reset-email-not-received/m-p/609520#M10010</link>
      <description>&lt;P&gt;Hey &lt;a href="https://www.dropboxforum.com/t5/user/viewprofilepage/user-id/1556829"&gt;@Goldfich&lt;/a&gt;, sorry to hear you're having issues with this.&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;Could you try adding "no-reply@dropbox.com" to your email's contacts or address book and repeat &lt;A href="https://help.dropbox.com/accounts-billing/settings-sign-in/password-reset" target="_blank"&gt;these steps&lt;/A&gt; to reset your password?&lt;/P&gt;</description>
      <pubDate>Thu, 14 Jul 2022 10:08:13 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Settings-and-Preferences/Password-reset-email-not-received/m-p/609520#M10010</guid>
      <dc:creator>Walter</dc:creator>
      <dc:date>2022-07-14T10:08:13Z</dc:date>
    </item>
    <item>
      <title>Re: Password reset email not received</title>
      <link>https://www.dropboxforum.com/t5/Settings-and-Preferences/Password-reset-email-not-received/m-p/609530#M10011</link>
      <description>&lt;P&gt;Hi Walter,&lt;BR /&gt;I have seen previous instructions.&lt;BR /&gt;The contact has been made.&lt;BR /&gt;I still can't get the letter.&lt;BR /&gt;&lt;BR /&gt;&lt;/P&gt;</description>
      <pubDate>Thu, 14 Jul 2022 11:04:14 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Settings-and-Preferences/Password-reset-email-not-received/m-p/609530#M10011</guid>
      <dc:creator>Goldfich</dc:creator>
      <dc:date>2022-07-14T11:04:14Z</dc:date>
    </item>
    <item>
      <title>Re: Password reset email not received</title>
      <link>https://www.dropboxforum.com/t5/Settings-and-Preferences/Password-reset-email-not-received/m-p/609532#M10012</link>
      <description>&lt;P&gt;Did you also check your email's spam/junk folder after resetting your account's password &lt;a href="https://www.dropboxforum.com/t5/user/viewprofilepage/user-id/1556829"&gt;@Goldfich&lt;/a&gt;?&lt;/P&gt;</description>
      <pubDate>Thu, 14 Jul 2022 11:09:51 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Settings-and-Preferences/Password-reset-email-not-received/m-p/609532#M10012</guid>
      <dc:creator>Walter</dc:creator>
      <dc:date>2022-07-14T11:09:51Z</dc:date>
    </item>
    <item>
      <title>Re: Password reset email not received</title>
      <link>https://www.dropboxforum.com/t5/Settings-and-Preferences/Password-reset-email-not-received/m-p/609533#M10013</link>
      <description>&lt;P&gt;Yes, of course.&lt;BR /&gt;Empty, no letters!&lt;/P&gt;&lt;P&gt;All other letters come and go.&lt;/P&gt;</description>
      <pubDate>Thu, 14 Jul 2022 11:12:46 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Settings-and-Preferences/Password-reset-email-not-received/m-p/609533#M10013</guid>
      <dc:creator>Goldfich</dc:creator>
      <dc:date>2022-07-14T11:12:46Z</dc:date>
    </item>
    <item>
      <title>Re: Password reset email not received</title>
      <link>https://www.dropboxforum.com/t5/Settings-and-Preferences/Password-reset-email-not-received/m-p/609614#M10014</link>
      <description>&lt;P&gt;Maybe there is a way for your admins to delete the account by mail request?&lt;BR /&gt;Or what options can you suggest?&lt;/P&gt;</description>
      <pubDate>Thu, 14 Jul 2022 16:29:26 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Settings-and-Preferences/Password-reset-email-not-received/m-p/609614#M10014</guid>
      <dc:creator>Goldfich</dc:creator>
      <dc:date>2022-07-14T16:29:26Z</dc:date>
    </item>
    <item>
      <title>Re: Password reset email not received</title>
      <link>https://www.dropboxforum.com/t5/Settings-and-Preferences/Password-reset-email-not-received/m-p/609618#M10015</link>
      <description>&lt;P&gt;Thanks for keeping me in the loop &lt;a href="https://www.dropboxforum.com/t5/user/viewprofilepage/user-id/1556829"&gt;@Goldfich&lt;/a&gt;&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;May I reach out via email to have a further look into this internally?&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;Let me know and I'll &amp;nbsp;use the email address that's connected to your profile here, on our Community.&amp;nbsp;&lt;/P&gt;</description>
      <pubDate>Thu, 14 Jul 2022 16:53:03 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Settings-and-Preferences/Password-reset-email-not-received/m-p/609618#M10015</guid>
      <dc:creator>Walter</dc:creator>
      <dc:date>2022-07-14T16:53:03Z</dc:date>
    </item>
    <item>
      <title>Re: Password reset email not received</title>
      <link>https://www.dropboxforum.com/t5/Settings-and-Preferences/Password-reset-email-not-received/m-p/609758#M10016</link>
      <description>&lt;P&gt;Yes, of course.&lt;BR /&gt;I would be grateful for the feedback.&lt;/P&gt;</description>
      <pubDate>Fri, 15 Jul 2022 08:47:41 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Settings-and-Preferences/Password-reset-email-not-received/m-p/609758#M10016</guid>
      <dc:creator>Goldfich</dc:creator>
      <dc:date>2022-07-15T08:47:41Z</dc:date>
    </item>
    <item>
      <title>Re: Password reset email not received</title>
      <link>https://www.dropboxforum.com/t5/Settings-and-Preferences/Password-reset-email-not-received/m-p/609771#M10017</link>
      <description>&lt;P&gt;No worries &lt;a href="https://www.dropboxforum.com/t5/user/viewprofilepage/user-id/1556829"&gt;@Goldfich&lt;/a&gt; - I've just sent you an email to investigate further.&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;Whenever you get the chance, please have a look at your inbox and we'll take it from there.&lt;/P&gt;</description>
      <pubDate>Fri, 15 Jul 2022 09:36:18 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Settings-and-Preferences/Password-reset-email-not-received/m-p/609771#M10017</guid>
      <dc:creator>Walter</dc:creator>
      <dc:date>2022-07-15T09:36:18Z</dc:date>
    </item>
    <item>
      <title>Re: Password reset email not received</title>
      <link>https://www.dropboxforum.com/t5/Settings-and-Preferences/Password-reset-email-not-received/m-p/609860#M10018</link>
      <description>&lt;P&gt;I have exactly the same problem. Helping a neighbour's wife with the same problem, forgotten password, and no reset mail received. Tested on two other users and no problem getting reset mail in the same PC and mail program ... The user registered one week ago and the account is empty but not possible to delete either - frustrating !&lt;/P&gt;&lt;P&gt;The chat is worthless !&amp;nbsp;&amp;nbsp;&lt;/P&gt;&lt;P&gt;&amp;nbsp;&lt;/P&gt;&lt;P&gt;&amp;nbsp;&lt;/P&gt;</description>
      <pubDate>Fri, 15 Jul 2022 16:11:15 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Settings-and-Preferences/Password-reset-email-not-received/m-p/609860#M10018</guid>
      <dc:creator>Bjorn13</dc:creator>
      <dc:date>2022-07-15T16:11:15Z</dc:date>
    </item>
    <item>
      <title>Re: Password reset email not received</title>
      <link>https://www.dropboxforum.com/t5/Settings-and-Preferences/Password-reset-email-not-received/m-p/609912#M10019</link>
      <description>&lt;P&gt;Hi &lt;a href="https://www.dropboxforum.com/t5/user/viewprofilepage/user-id/1557157"&gt;@Bjorn13&lt;/a&gt;, how are you today?&amp;nbsp;&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;Just out of curiosity, have you tried out all the troubleshooting steps provided on this thread?&amp;nbsp;&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;Let me know more, and we'll take it from there.&amp;nbsp;&lt;/P&gt;</description>
      <pubDate>Fri, 15 Jul 2022 21:01:29 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Settings-and-Preferences/Password-reset-email-not-received/m-p/609912#M10019</guid>
      <dc:creator>Megan</dc:creator>
      <dc:date>2022-07-15T21:01:29Z</dc:date>
    </item>
    <item>
      <title>Re: Password reset email not received</title>
      <link>https://www.dropboxforum.com/t5/Settings-and-Preferences/Password-reset-email-not-received/m-p/609975#M10020</link>
      <description>&lt;P&gt;Yes, I think I have tested most of it, but adding &lt;A href="mailto:no-reply@dropbox.com" target="_blank" rel="noopener"&gt;no-reply@dropbox.com&lt;/A&gt;&amp;nbsp;to contacts is not possible in the mail program. Have tested resetting 2 other account's password that works perfect.&amp;nbsp;&lt;/P&gt;&lt;P&gt;&amp;nbsp;&lt;/P&gt;&lt;P&gt;I think I have an idea what could be the problem. The user first made a used with a combination of a mail address and a password + password. The she realized this was wrong and made a new user with here correct mail address + password. This password is forgotten and not possible to reset - she is not a super user on PC's and in her mid 70's.&amp;nbsp; I have access to the first user and have deleted that user (mail address and password combo &lt;A href="mailto:nn@hotmail.nonnnnnn)" target="_blank" rel="noopener"&gt;nn@hotmail.nonnnnnn)&lt;/A&gt;. However, I am not sure in what order these accounts were made. This might have confused the system on mail addresses.&lt;/P&gt;&lt;P&gt;&amp;nbsp;&lt;/P&gt;&lt;P&gt;Contacted Dropbox on chat on Friday and gave them her name, user and phone number as requested, but suddenly the chat was cancelled by Dropbox - is this a robot and is this store by Dropbox ? In case Dropbox should have everything needed to delete the account/user, or reset the password from their side.&lt;/P&gt;&lt;P&gt;&amp;nbsp;&lt;/P&gt;</description>
      <pubDate>Mon, 18 Jul 2022 07:33:13 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Settings-and-Preferences/Password-reset-email-not-received/m-p/609975#M10020</guid>
      <dc:creator>Bjorn13</dc:creator>
      <dc:date>2022-07-18T07:33:13Z</dc:date>
    </item>
    <item>
      <title>Re: Password reset email not received</title>
      <link>https://www.dropboxforum.com/t5/Settings-and-Preferences/Password-reset-email-not-received/m-p/610319#M10021</link>
      <description>&lt;P&gt;Hi &lt;a href="https://www.dropboxforum.com/t5/user/viewprofilepage/user-id/1557157"&gt;@Bjorn13&lt;/a&gt;, happy Monday!&amp;nbsp;&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;Would it be okay for me to reach out via email, in order to have a closer look into this?&amp;nbsp;&lt;/P&gt;</description>
      <pubDate>Mon, 18 Jul 2022 16:45:29 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Settings-and-Preferences/Password-reset-email-not-received/m-p/610319#M10021</guid>
      <dc:creator>Megan</dc:creator>
      <dc:date>2022-07-18T16:45:29Z</dc:date>
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