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  <channel>
    <title>topic Re: Does DROPBOX Support exists? in Settings and Preferences</title>
    <link>https://www.dropboxforum.com/t5/Settings-and-Preferences/Does-Dropbox-Support-exist-My-account-has-been-hacked/m-p/574948#M10303</link>
    <description>Hey &lt;a href="https://www.dropboxforum.com/t5/user/viewprofilepage/user-id/1508087"&gt;@HCAhydrographics&lt;/a&gt;, thanks for the nudge.&lt;BR /&gt;
&lt;BR /&gt;
I'm sorry to jump in here, but I wanted to mention that I just sent you an email in order to investigate further.&lt;BR /&gt;
&lt;BR /&gt;
Whenever you get the chance, please have a look at your inbox and we'll take it from there.</description>
    <pubDate>Wed, 02 Feb 2022 07:57:35 GMT</pubDate>
    <dc:creator>Walter</dc:creator>
    <dc:date>2022-02-02T07:57:35Z</dc:date>
    <item>
      <title>Does Dropbox Support exist? My account has been hacked</title>
      <link>https://www.dropboxforum.com/t5/Settings-and-Preferences/Does-Dropbox-Support-exist-My-account-has-been-hacked/m-p/573921#M10296</link>
      <description>&lt;P&gt;For almost a month now I am trying to retrieve one of our accounts which was hacked and dont have access any longer . I have been contacted By LEX from support and I have replied to the emails multipul times with NO responce.&lt;/P&gt;
&lt;P&gt;IS ANYONE OUTTHERE WHO CAN COMMUNICATE AFFECTIVLY IN DROPBOX&amp;nbsp; SUPPORT PLEASE?&lt;/P&gt;</description>
      <pubDate>Fri, 28 Jan 2022 11:43:27 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Settings-and-Preferences/Does-Dropbox-Support-exist-My-account-has-been-hacked/m-p/573921#M10296</guid>
      <dc:creator>HCAhydrographics</dc:creator>
      <dc:date>2022-01-28T11:43:27Z</dc:date>
    </item>
    <item>
      <title>Re: Does DROPBOX Support exists?</title>
      <link>https://www.dropboxforum.com/t5/Settings-and-Preferences/Does-Dropbox-Support-exist-My-account-has-been-hacked/m-p/573968#M10297</link>
      <description>&lt;BLOCKQUOTE&gt;&lt;HR /&gt;&lt;a href="https://www.dropboxforum.com/t5/user/viewprofilepage/user-id/1508087"&gt;@HCAhydrographics&lt;/a&gt;&lt;STRONG&gt;&amp;nbsp;wrote:&lt;/STRONG&gt;&lt;BR /&gt;
&lt;P&gt;I have been contacted By LEX from support and I have replied to the emails multipul times with NO responce.&lt;/P&gt;
&lt;HR /&gt;&lt;/BLOCKQUOTE&gt;
&lt;P&gt;Reply here with your ticket number and one of the Dropboxers may pick up your post and look into it for you.&lt;/P&gt;</description>
      <pubDate>Thu, 27 Jan 2022 23:35:00 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Settings-and-Preferences/Does-Dropbox-Support-exist-My-account-has-been-hacked/m-p/573968#M10297</guid>
      <dc:creator>Rich</dc:creator>
      <dc:date>2022-01-27T23:35:00Z</dc:date>
    </item>
    <item>
      <title>Re: Does DROPBOX Support exists?</title>
      <link>https://www.dropboxforum.com/t5/Settings-and-Preferences/Does-Dropbox-Support-exist-My-account-has-been-hacked/m-p/573973#M10298</link>
      <description>The ticket is&amp;nbsp;&lt;BR /&gt;&amp;nbsp;&lt;BR /&gt;&lt;A href="https://www.dropbox.com/support/ticket/15573176" target="_blank"&gt;Ticket #15573176: DB: account Hacked URGENT&lt;/A&gt;&lt;BR /&gt;&amp;nbsp;&lt;BR /&gt;The email associated with the hack is [&lt;EM&gt;removed as per &lt;A href="https://www.dropboxforum.com/t5/About-the-Dropbox-Community/Community-Guidelines/td-p/325896" target="_blank"&gt;Community Guidelines&lt;/A&gt;&lt;/EM&gt;]&amp;nbsp;and it seems the hacker has changed the email so we don't have anyway of login in to the account.&lt;BR /&gt;I hope that's clear enough&amp;nbsp;</description>
      <pubDate>Fri, 28 Jan 2022 11:38:27 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Settings-and-Preferences/Does-Dropbox-Support-exist-My-account-has-been-hacked/m-p/573973#M10298</guid>
      <dc:creator>HCAhydrographics</dc:creator>
      <dc:date>2022-01-28T11:38:27Z</dc:date>
    </item>
    <item>
      <title>Re: Does DROPBOX Support exists?</title>
      <link>https://www.dropboxforum.com/t5/Settings-and-Preferences/Does-Dropbox-Support-exist-My-account-has-been-hacked/m-p/574058#M10299</link>
      <description>Hi &lt;a href="https://www.dropboxforum.com/t5/user/viewprofilepage/user-id/1508087"&gt;@HCAhydrographics&lt;/a&gt;, I’m sorry to hear about the situation.&amp;nbsp;&lt;BR /&gt;
&lt;BR /&gt;
If you wish, l could open a ticket for you and contact you directly at the email address that’s linked to your Community profile.&amp;nbsp;&lt;BR /&gt;
&lt;BR /&gt;
This way, we can look into this together and see what we can do.&amp;nbsp;&lt;BR /&gt;
&lt;BR /&gt;
Let me know if that’s OK with you.</description>
      <pubDate>Fri, 28 Jan 2022 11:51:18 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Settings-and-Preferences/Does-Dropbox-Support-exist-My-account-has-been-hacked/m-p/574058#M10299</guid>
      <dc:creator>Nancy</dc:creator>
      <dc:date>2022-01-28T11:51:18Z</dc:date>
    </item>
    <item>
      <title>Re: Does DROPBOX Support exists?</title>
      <link>https://www.dropboxforum.com/t5/Settings-and-Preferences/Does-Dropbox-Support-exist-My-account-has-been-hacked/m-p/574157#M10300</link>
      <description>Nansy please do this is now urgent&lt;BR /&gt;Lets hope we can start communicating effectivly.</description>
      <pubDate>Fri, 28 Jan 2022 21:18:54 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Settings-and-Preferences/Does-Dropbox-Support-exist-My-account-has-been-hacked/m-p/574157#M10300</guid>
      <dc:creator>HCAhydrographics</dc:creator>
      <dc:date>2022-01-28T21:18:54Z</dc:date>
    </item>
    <item>
      <title>Re: Does DROPBOX Support exists?</title>
      <link>https://www.dropboxforum.com/t5/Settings-and-Preferences/Does-Dropbox-Support-exist-My-account-has-been-hacked/m-p/574446#M10301</link>
      <description>Nancy do we have any news about the ticket you suggested.? I have once again no support contract</description>
      <pubDate>Mon, 31 Jan 2022 09:43:38 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Settings-and-Preferences/Does-Dropbox-Support-exist-My-account-has-been-hacked/m-p/574446#M10301</guid>
      <dc:creator>HCAhydrographics</dc:creator>
      <dc:date>2022-01-31T09:43:38Z</dc:date>
    </item>
    <item>
      <title>Re: Does DROPBOX Support exists?</title>
      <link>https://www.dropboxforum.com/t5/Settings-and-Preferences/Does-Dropbox-Support-exist-My-account-has-been-hacked/m-p/574912#M10302</link>
      <description>Anyone there?</description>
      <pubDate>Wed, 02 Feb 2022 01:53:39 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Settings-and-Preferences/Does-Dropbox-Support-exist-My-account-has-been-hacked/m-p/574912#M10302</guid>
      <dc:creator>HCAhydrographics</dc:creator>
      <dc:date>2022-02-02T01:53:39Z</dc:date>
    </item>
    <item>
      <title>Re: Does DROPBOX Support exists?</title>
      <link>https://www.dropboxforum.com/t5/Settings-and-Preferences/Does-Dropbox-Support-exist-My-account-has-been-hacked/m-p/574948#M10303</link>
      <description>Hey &lt;a href="https://www.dropboxforum.com/t5/user/viewprofilepage/user-id/1508087"&gt;@HCAhydrographics&lt;/a&gt;, thanks for the nudge.&lt;BR /&gt;
&lt;BR /&gt;
I'm sorry to jump in here, but I wanted to mention that I just sent you an email in order to investigate further.&lt;BR /&gt;
&lt;BR /&gt;
Whenever you get the chance, please have a look at your inbox and we'll take it from there.</description>
      <pubDate>Wed, 02 Feb 2022 07:57:35 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Settings-and-Preferences/Does-Dropbox-Support-exist-My-account-has-been-hacked/m-p/574948#M10303</guid>
      <dc:creator>Walter</dc:creator>
      <dc:date>2022-02-02T07:57:35Z</dc:date>
    </item>
    <item>
      <title>Re: Does DROPBOX Support exists?</title>
      <link>https://www.dropboxforum.com/t5/Settings-and-Preferences/Does-Dropbox-Support-exist-My-account-has-been-hacked/m-p/574950#M10304</link>
      <description>&lt;P&gt;Just replied to the email I received and I hope you get this one Walter&amp;nbsp;&lt;/P&gt;</description>
      <pubDate>Wed, 02 Feb 2022 08:08:17 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Settings-and-Preferences/Does-Dropbox-Support-exist-My-account-has-been-hacked/m-p/574950#M10304</guid>
      <dc:creator>HCAhydrographics</dc:creator>
      <dc:date>2022-02-02T08:08:17Z</dc:date>
    </item>
    <item>
      <title>Re: Does Dropbox Support exist? My account has been hacked</title>
      <link>https://www.dropboxforum.com/t5/Settings-and-Preferences/Does-Dropbox-Support-exist-My-account-has-been-hacked/m-p/576595#M10305</link>
      <description>&lt;P&gt;hi! One of our files just disappeared, not deleted or moved, just gone. I can't seem to get any help from dropbox other than the useless 'dropbot'. Do you have a direct email you can share to a support person? thank you!&lt;/P&gt;</description>
      <pubDate>Wed, 09 Feb 2022 05:08:35 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Settings-and-Preferences/Does-Dropbox-Support-exist-My-account-has-been-hacked/m-p/576595#M10305</guid>
      <dc:creator>ninajack831</dc:creator>
      <dc:date>2022-02-09T05:08:35Z</dc:date>
    </item>
    <item>
      <title>Re: Does Dropbox Support exist? My account has been hacked</title>
      <link>https://www.dropboxforum.com/t5/Settings-and-Preferences/Does-Dropbox-Support-exist-My-account-has-been-hacked/m-p/576596#M10306</link>
      <description>Nina&lt;BR /&gt;Its a nightmare dealing with dropbox so far. The technical support picked up my request from here and they emailed me. However they have not yet retrieved my account and i am having trouble making them under4and the request after multi emails back to them. As soon as&lt;BR /&gt;I finalise this i will provide feedback here but so far it does not look good.</description>
      <pubDate>Wed, 09 Feb 2022 05:14:09 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Settings-and-Preferences/Does-Dropbox-Support-exist-My-account-has-been-hacked/m-p/576596#M10306</guid>
      <dc:creator>HCAhydrographics</dc:creator>
      <dc:date>2022-02-09T05:14:09Z</dc:date>
    </item>
    <item>
      <title>Re: Does Dropbox Support exist? My account has been hacked</title>
      <link>https://www.dropboxforum.com/t5/Settings-and-Preferences/Does-Dropbox-Support-exist-My-account-has-been-hacked/m-p/576682#M10307</link>
      <description>&lt;P&gt;Hi&amp;nbsp;&lt;a href="https://www.dropboxforum.com/t5/user/viewprofilepage/user-id/1517203"&gt;@ninajack831&lt;/a&gt;,&amp;nbsp;let's look into this!&amp;nbsp;&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;Did you have the time to check your &lt;A href="https://www.dropbox.com/deleted_files" target="_blank" rel="noopener"&gt;deleted files page,&lt;/A&gt; or &lt;A href="http://www.dropbox.com/events" target="_blank" rel="noopener"&gt;events page&lt;/A&gt;?&amp;nbsp;&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;If you haven't, can you check and keep me posted on the results you find?&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;Thanks!&lt;/P&gt;</description>
      <pubDate>Wed, 09 Feb 2022 13:39:28 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Settings-and-Preferences/Does-Dropbox-Support-exist-My-account-has-been-hacked/m-p/576682#M10307</guid>
      <dc:creator>Megan</dc:creator>
      <dc:date>2022-02-09T13:39:28Z</dc:date>
    </item>
    <item>
      <title>Re: Does Dropbox Support exist? My account has been hacked</title>
      <link>https://www.dropboxforum.com/t5/Settings-and-Preferences/Does-Dropbox-Support-exist-My-account-has-been-hacked/m-p/576711#M10308</link>
      <description>&lt;P&gt;Hi Meghan&amp;nbsp;&lt;/P&gt;&lt;P&gt;Thanks for replying! Of course I did those two items, since its the only suggestion on the posted articles. The results I found were that the file is not in deleted files, nor recent events. Another solution would be greatly appreciated. We would love it you could look into this deeper.&amp;nbsp;&lt;/P&gt;&lt;P&gt;&amp;nbsp;&lt;/P&gt;&lt;P&gt;thank you&lt;/P&gt;</description>
      <pubDate>Wed, 09 Feb 2022 15:35:04 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Settings-and-Preferences/Does-Dropbox-Support-exist-My-account-has-been-hacked/m-p/576711#M10308</guid>
      <dc:creator>ninajack831</dc:creator>
      <dc:date>2022-02-09T15:35:04Z</dc:date>
    </item>
    <item>
      <title>Re: Does Dropbox Support exist? My account has been hacked</title>
      <link>https://www.dropboxforum.com/t5/Settings-and-Preferences/Does-Dropbox-Support-exist-My-account-has-been-hacked/m-p/577812#M10309</link>
      <description>&lt;P&gt;Hi Megan, I have exact the same problem, yesterday afternoon my account was hacked and stolen as well as my yahoo account which is the mail I have to contact me from Dropbox, so I can´t access.&amp;nbsp; &amp;nbsp;Could you please help me?&lt;/P&gt;</description>
      <pubDate>Mon, 14 Feb 2022 19:28:58 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Settings-and-Preferences/Does-Dropbox-Support-exist-My-account-has-been-hacked/m-p/577812#M10309</guid>
      <dc:creator>jcastorgah</dc:creator>
      <dc:date>2022-02-14T19:28:58Z</dc:date>
    </item>
    <item>
      <title>Hacked and Stolen Account yesterday feb 13, 2022</title>
      <link>https://www.dropboxforum.com/t5/Settings-and-Preferences/Does-Dropbox-Support-exist-My-account-has-been-hacked/m-p/577816#M10311</link>
      <description>&lt;P&gt;Hi,&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;Yesterday afternoon, I had an attack from hackers, they stole my yahoo account &lt;EM&gt;[personal information removed]&lt;/EM&gt; and many others accounts related to yahoo between them Dropbox.&amp;nbsp; The password was changed so can´t access to my dropbox account &lt;EM&gt;[personal information removed]&lt;/EM&gt;.&lt;/P&gt;
&lt;P&gt;Please help to recover my account, I have a lot of information there.&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;&lt;EM&gt;[personal information removed per the &lt;A href="https://www.dropboxforum.com/t5/Announcements/Community-Guidelines/td-p/325896" target="_blank"&gt;Community's Guidelines&lt;/A&gt;]&lt;/EM&gt;&lt;/P&gt;</description>
      <pubDate>Mon, 14 Feb 2022 20:20:28 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Settings-and-Preferences/Does-Dropbox-Support-exist-My-account-has-been-hacked/m-p/577816#M10311</guid>
      <dc:creator>jcastorgah</dc:creator>
      <dc:date>2022-02-14T20:20:28Z</dc:date>
    </item>
    <item>
      <title>Re: Hacked and Stolen Account yesterday feb 13, 2022</title>
      <link>https://www.dropboxforum.com/t5/Settings-and-Preferences/Does-Dropbox-Support-exist-My-account-has-been-hacked/m-p/577828#M10312</link>
      <description>&lt;BLOCKQUOTE&gt;&lt;HR /&gt;&lt;STRONG&gt;&lt;a href="https://www.dropboxforum.com/t5/user/viewprofilepage/user-id/1518478"&gt;@jcastorgah&lt;/a&gt;&amp;nbsp;wrote:&lt;/STRONG&gt;&lt;BR /&gt;
&lt;P&gt;Yesterday afternoon, I had an attack from hackers ... Please help to recover my account, I have a lot of information there.&lt;/P&gt;
&lt;HR /&gt;&lt;/BLOCKQUOTE&gt;
&lt;P&gt;You'll need to contact Dropbox Support directly. Visit the Support page &lt;STRONG&gt;while you're NOT signed in to a Dropbox account, including these forums&lt;/STRONG&gt;, and you'll see an option for sign in issues. It's best to use an Incognito or Private browsing session to make sure you're not signed in.&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;UL&gt;
&lt;LI&gt;&lt;A href="https://www.dropbox.com/support" target="_blank"&gt;https://www.dropbox.com/support&lt;/A&gt;&lt;/LI&gt;
&lt;/UL&gt;</description>
      <pubDate>Mon, 14 Feb 2022 20:21:21 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Settings-and-Preferences/Does-Dropbox-Support-exist-My-account-has-been-hacked/m-p/577828#M10312</guid>
      <dc:creator>Rich</dc:creator>
      <dc:date>2022-02-14T20:21:21Z</dc:date>
    </item>
    <item>
      <title>Re: Does Dropbox Support exist? My account has been hacked</title>
      <link>https://www.dropboxforum.com/t5/Settings-and-Preferences/Does-Dropbox-Support-exist-My-account-has-been-hacked/m-p/577843#M10310</link>
      <description>The support have two times closed my ticket I have provided them with everything I have including structure of the folders and they have failed to retrive my account this is a poor outcome to say the list</description>
      <pubDate>Mon, 14 Feb 2022 20:45:19 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Settings-and-Preferences/Does-Dropbox-Support-exist-My-account-has-been-hacked/m-p/577843#M10310</guid>
      <dc:creator>HCAhydrographics</dc:creator>
      <dc:date>2022-02-14T20:45:19Z</dc:date>
    </item>
    <item>
      <title>Re: Hacked and Stolen Account yesterday feb 13, 2022</title>
      <link>https://www.dropboxforum.com/t5/Settings-and-Preferences/Does-Dropbox-Support-exist-My-account-has-been-hacked/m-p/577845#M10313</link>
      <description>&lt;P&gt;Thanks for your help but Dropbox Suppot did not help me at all.&amp;nbsp;&amp;nbsp;&lt;/P&gt;&lt;P&gt;Hopefully someone from Dropbox can do something for me.&lt;/P&gt;</description>
      <pubDate>Mon, 14 Feb 2022 20:49:39 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Settings-and-Preferences/Does-Dropbox-Support-exist-My-account-has-been-hacked/m-p/577845#M10313</guid>
      <dc:creator>jcastorgah</dc:creator>
      <dc:date>2022-02-14T20:49:39Z</dc:date>
    </item>
    <item>
      <title>Re: Hacked and Stolen Account yesterday feb 13, 2022</title>
      <link>https://www.dropboxforum.com/t5/Settings-and-Preferences/Does-Dropbox-Support-exist-My-account-has-been-hacked/m-p/577854#M10314</link>
      <description>&lt;BLOCKQUOTE&gt;&lt;HR /&gt;&lt;STRONG&gt;&lt;a href="https://www.dropboxforum.com/t5/user/viewprofilepage/user-id/1518478"&gt;@jcastorgah&lt;/a&gt;&amp;nbsp;wrote:&lt;/STRONG&gt;&lt;BR /&gt;
&lt;P&gt;Thanks for your help but Dropbox Suppot did not help me at all.&amp;nbsp;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;Hopefully someone from Dropbox can do something for me.&lt;/P&gt;
&lt;HR /&gt;&lt;/BLOCKQUOTE&gt;
&lt;P&gt;Were you able to open a ticket by following the steps I posted above? If so, reply with your ticket number and a Dropboxer may be able to look into it, but Support really is the only group that would be able to do anything about this as only they will have access to your account.&lt;/P&gt;</description>
      <pubDate>Mon, 14 Feb 2022 21:04:21 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Settings-and-Preferences/Does-Dropbox-Support-exist-My-account-has-been-hacked/m-p/577854#M10314</guid>
      <dc:creator>Rich</dc:creator>
      <dc:date>2022-02-14T21:04:21Z</dc:date>
    </item>
    <item>
      <title>My Dropbox has Been Hacked</title>
      <link>https://www.dropboxforum.com/t5/Settings-and-Preferences/Does-Dropbox-Support-exist-My-account-has-been-hacked/m-p/581062#M10315</link>
      <description>&lt;P&gt;My account has been hacked. Changed my email and password. I have a premium subscription, but cant get a hold of any support. Need this resolved ASPA. Lots of sensitive info in my dropbox&amp;nbsp;&lt;/P&gt;</description>
      <pubDate>Wed, 02 Mar 2022 15:52:45 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Settings-and-Preferences/Does-Dropbox-Support-exist-My-account-has-been-hacked/m-p/581062#M10315</guid>
      <dc:creator>scottl</dc:creator>
      <dc:date>2022-03-02T15:52:45Z</dc:date>
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