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  <channel>
    <title>topic Email notifications stopped for shared folders in Settings and Preferences</title>
    <link>https://www.dropboxforum.com/t5/Settings-and-Preferences/Email-notifications-stopped-for-shared-folders/m-p/614991#M11556</link>
    <description>&lt;P&gt;A folder was shared by the owner with five people.&amp;nbsp; It contains a spreadsheet that is routinely updated.&amp;nbsp; For more than a year, we have received email notifications when the owner made changes.&amp;nbsp; Now those emails have stopped for some reason.&amp;nbsp; Owner hasn't made changes to her settings, either have recipients.&amp;nbsp; I can go into Dropbox, open folder, and see the Activity pane at the right telling me she's edited the document.&amp;nbsp; But we're no longer receiving the email notifications.&amp;nbsp; How do we fix this?&lt;/P&gt;</description>
    <pubDate>Thu, 11 Aug 2022 13:23:45 GMT</pubDate>
    <dc:creator>BrendaF9</dc:creator>
    <dc:date>2022-08-11T13:23:45Z</dc:date>
    <item>
      <title>Email notifications stopped for shared folders</title>
      <link>https://www.dropboxforum.com/t5/Settings-and-Preferences/Email-notifications-stopped-for-shared-folders/m-p/614991#M11556</link>
      <description>&lt;P&gt;A folder was shared by the owner with five people.&amp;nbsp; It contains a spreadsheet that is routinely updated.&amp;nbsp; For more than a year, we have received email notifications when the owner made changes.&amp;nbsp; Now those emails have stopped for some reason.&amp;nbsp; Owner hasn't made changes to her settings, either have recipients.&amp;nbsp; I can go into Dropbox, open folder, and see the Activity pane at the right telling me she's edited the document.&amp;nbsp; But we're no longer receiving the email notifications.&amp;nbsp; How do we fix this?&lt;/P&gt;</description>
      <pubDate>Thu, 11 Aug 2022 13:23:45 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Settings-and-Preferences/Email-notifications-stopped-for-shared-folders/m-p/614991#M11556</guid>
      <dc:creator>BrendaF9</dc:creator>
      <dc:date>2022-08-11T13:23:45Z</dc:date>
    </item>
    <item>
      <title>Re: Email notifications stopped</title>
      <link>https://www.dropboxforum.com/t5/Settings-and-Preferences/Email-notifications-stopped-for-shared-folders/m-p/615054#M11557</link>
      <description>&lt;P&gt;Hi &lt;a href="https://www.dropboxforum.com/t5/user/viewprofilepage/user-id/1563941"&gt;@BrendaF9&lt;/a&gt;, thanks for bringing this to our attention.&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;Is this behavior occurring on any file that is being updated on your account, or just for this file?&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;Is this a &lt;A href="https://www.dropbox.com/share/files" target="_blank"&gt;shared file&lt;/A&gt;, or a file in a &lt;A href="https://help.dropbox.com/files-folders/share/share-with-others" target="_blank"&gt;shared folder&lt;/A&gt;?&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;This will help me to assist further!&lt;/P&gt;</description>
      <pubDate>Wed, 10 Aug 2022 05:05:51 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Settings-and-Preferences/Email-notifications-stopped-for-shared-folders/m-p/615054#M11557</guid>
      <dc:creator>Jay</dc:creator>
      <dc:date>2022-08-10T05:05:51Z</dc:date>
    </item>
    <item>
      <title>Re: Email notifications stopped</title>
      <link>https://www.dropboxforum.com/t5/Settings-and-Preferences/Email-notifications-stopped-for-shared-folders/m-p/615069#M11558</link>
      <description>&lt;P&gt;Jay, I noticed the lack of email notifications with respect to one folder since frequent changes are made there.&amp;nbsp; But after watching the Activity pane when I logged in, I noted that changes were made in two other shared folders that I also didn't receive notifications on.&amp;nbsp; I checked with others that also share in one folder, and they were not getting the email notifications either, so it wasn't just me.&amp;nbsp; In all instances, I'm talking about shared folders.&lt;/P&gt;&lt;P&gt;&amp;nbsp;&lt;/P&gt;&lt;P&gt;Surprisingly, I did receive an email notification tonight 45 minutes before you sent this reply!&lt;/P&gt;&lt;P&gt;&amp;nbsp;&lt;/P&gt;&lt;P&gt;Thanks.&lt;/P&gt;</description>
      <pubDate>Wed, 10 Aug 2022 06:43:11 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Settings-and-Preferences/Email-notifications-stopped-for-shared-folders/m-p/615069#M11558</guid>
      <dc:creator>BrendaF9</dc:creator>
      <dc:date>2022-08-10T06:43:11Z</dc:date>
    </item>
    <item>
      <title>Re: Email notifications stopped</title>
      <link>https://www.dropboxforum.com/t5/Settings-and-Preferences/Email-notifications-stopped-for-shared-folders/m-p/615092#M11560</link>
      <description>&lt;P&gt;Are you referring to the weekly digests for the three most used shared folders?&amp;nbsp;&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;Or are you referring to another type of notification via email?&lt;/P&gt;</description>
      <pubDate>Wed, 10 Aug 2022 08:48:46 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Settings-and-Preferences/Email-notifications-stopped-for-shared-folders/m-p/615092#M11560</guid>
      <dc:creator>Jay</dc:creator>
      <dc:date>2022-08-10T08:48:46Z</dc:date>
    </item>
    <item>
      <title>Re: Email notifications stopped</title>
      <link>https://www.dropboxforum.com/t5/Settings-and-Preferences/Email-notifications-stopped-for-shared-folders/m-p/615138#M11564</link>
      <description>&lt;P&gt;Yes, the weekly digest.&lt;/P&gt;</description>
      <pubDate>Wed, 10 Aug 2022 13:19:41 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Settings-and-Preferences/Email-notifications-stopped-for-shared-folders/m-p/615138#M11564</guid>
      <dc:creator>BrendaF9</dc:creator>
      <dc:date>2022-08-10T13:19:41Z</dc:date>
    </item>
    <item>
      <title>Re: Email notifications stopped</title>
      <link>https://www.dropboxforum.com/t5/Settings-and-Preferences/Email-notifications-stopped-for-shared-folders/m-p/615216#M11566</link>
      <description>&lt;P&gt;Hi &lt;a href="https://www.dropboxforum.com/t5/user/viewprofilepage/user-id/1563941"&gt;@BrendaF9&lt;/a&gt;, since you mentioned that you received an email recently, could it be that your ISP is blocking emails from the &lt;A href="https://help.dropbox.com/accounts-billing/security/official-domains" target="_blank"&gt;Dropbox domains&lt;/A&gt;?&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;Also, in regards to the email that you received, was it about one of the folders you mentioned?&amp;nbsp;&lt;/P&gt;</description>
      <pubDate>Wed, 10 Aug 2022 20:59:12 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Settings-and-Preferences/Email-notifications-stopped-for-shared-folders/m-p/615216#M11566</guid>
      <dc:creator>Megan</dc:creator>
      <dc:date>2022-08-10T20:59:12Z</dc:date>
    </item>
    <item>
      <title>Re: Email notifications stopped</title>
      <link>https://www.dropboxforum.com/t5/Settings-and-Preferences/Email-notifications-stopped-for-shared-folders/m-p/615256#M11567</link>
      <description>&lt;P&gt;The email I received yesterday was the weekly message that covered three different shared folders; I'm the owner of one but another person edits; and other people are owners of the other folders.&lt;BR /&gt;&lt;BR /&gt;The reason I do not believe this is an ISP blocking issue is because others involved with one of the shared folders aren't getting notifications either, it's not just me.&amp;nbsp; And the owner of that folder that is making the edits to the spreadsheet hadn't made any changes to her preferences that would have caused us to stop being notified.&lt;/P&gt;&lt;P&gt;&amp;nbsp;&lt;/P&gt;&lt;P&gt;Brenda&lt;/P&gt;</description>
      <pubDate>Thu, 11 Aug 2022 00:36:28 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Settings-and-Preferences/Email-notifications-stopped-for-shared-folders/m-p/615256#M11567</guid>
      <dc:creator>BrendaF9</dc:creator>
      <dc:date>2022-08-11T00:36:28Z</dc:date>
    </item>
    <item>
      <title>Re: Email notifications stopped</title>
      <link>https://www.dropboxforum.com/t5/Settings-and-Preferences/Email-notifications-stopped-for-shared-folders/m-p/615357#M11568</link>
      <description>&lt;P&gt;Hey Brenda, thanks for the info and sorry for jumping in.&amp;nbsp;&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;Can you send me a screenshot of what you see on your Notifications page &lt;A href="https://www.dropbox.com/account/notifications" target="_blank"&gt;here&lt;/A&gt;?&amp;nbsp;&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;I know it’ a long shot, but is there any chance that the rest of the shared folder members don’t have the “weekly digest” option selected at the moment?&amp;nbsp;&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;Also, if you follow &lt;A href="https://help.dropbox.com/files-folders/share/follow-folder" target="_blank"&gt;these steps&lt;/A&gt;, do you receive any notifications to your email address perhaps?&lt;/P&gt;</description>
      <pubDate>Thu, 11 Aug 2022 13:28:35 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Settings-and-Preferences/Email-notifications-stopped-for-shared-folders/m-p/615357#M11568</guid>
      <dc:creator>Nancy</dc:creator>
      <dc:date>2022-08-11T13:28:35Z</dc:date>
    </item>
    <item>
      <title>Re: Email notifications stopped</title>
      <link>https://www.dropboxforum.com/t5/Settings-and-Preferences/Email-notifications-stopped-for-shared-folders/m-p/615386#M11569</link>
      <description>&lt;P&gt;Nancy:&amp;nbsp; A snippet of my Notifications page is copied below.&lt;/P&gt;&lt;P&gt;&amp;nbsp;&lt;/P&gt;&lt;P&gt;The main shared folder that I'm concerned about not receiving emails on was established Dec. 8, 2019.&amp;nbsp; It was shared by the owner with eight people.&amp;nbsp; When the owner made changes to the spreadsheet in the folder, we would receive an email notification.&amp;nbsp;&amp;nbsp; When it dawned on me that it had been some time since I had received an email, I checked with two others in the group of eight, and they had not received any emails either.&lt;/P&gt;&lt;P&gt;&amp;nbsp;&lt;/P&gt;&lt;P&gt;Regarding your paragraph, please explain the difference between "sharing" a folder with others and "following" a folder.&lt;/P&gt;&lt;P&gt;&amp;nbsp;&lt;/P&gt;&lt;P&gt;Brenda&lt;/P&gt;&lt;P&gt;&amp;nbsp;&lt;/P&gt;&lt;P&gt;&amp;nbsp;&lt;/P&gt;&lt;P&gt;&amp;nbsp;&lt;/P&gt;&lt;P&gt;&lt;span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="BrendaF9_0-1660228513112.png" style="width: 400px;"&gt;&lt;img src="https://www.dropboxforum.com/t5/image/serverpage/image-id/30950i73D4484D91AA6EA2/image-size/medium?v=v2&amp;amp;px=400" role="button" title="BrendaF9_0-1660228513112.png" alt="BrendaF9_0-1660228513112.png" /&gt;&lt;/span&gt;&lt;/P&gt;&lt;P&gt;&amp;nbsp;&lt;/P&gt;</description>
      <pubDate>Thu, 11 Aug 2022 14:44:01 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Settings-and-Preferences/Email-notifications-stopped-for-shared-folders/m-p/615386#M11569</guid>
      <dc:creator>BrendaF9</dc:creator>
      <dc:date>2022-08-11T14:44:01Z</dc:date>
    </item>
    <item>
      <title>Re: Email notifications stopped</title>
      <link>https://www.dropboxforum.com/t5/Settings-and-Preferences/Email-notifications-stopped-for-shared-folders/m-p/615392#M11570</link>
      <description>&lt;P&gt;Nancy -&lt;/P&gt;&lt;P&gt;&amp;nbsp;&lt;/P&gt;&lt;P&gt;FYI, I did follow those steps and read through the directions about following a folder.&amp;nbsp; I'm already set up to follow it and to receive emails as activity occurs.&amp;nbsp; There were five changes made to the spreadsheet in that folder yesterday, according to the Activity pane on the right.&amp;nbsp; I have not been notified of any of them.&lt;/P&gt;&lt;P&gt;&amp;nbsp;&lt;/P&gt;&lt;P&gt;Brenda&lt;/P&gt;&lt;P&gt;&lt;span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="BrendaF9_1-1660229525442.png" style="width: 400px;"&gt;&lt;img src="https://www.dropboxforum.com/t5/image/serverpage/image-id/30952iED5A6E67C2AB9BAF/image-size/medium?v=v2&amp;amp;px=400" role="button" title="BrendaF9_1-1660229525442.png" alt="BrendaF9_1-1660229525442.png" /&gt;&lt;/span&gt;&lt;/P&gt;&lt;P&gt;&amp;nbsp;&lt;/P&gt;</description>
      <pubDate>Thu, 11 Aug 2022 14:54:41 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Settings-and-Preferences/Email-notifications-stopped-for-shared-folders/m-p/615392#M11570</guid>
      <dc:creator>BrendaF9</dc:creator>
      <dc:date>2022-08-11T14:54:41Z</dc:date>
    </item>
    <item>
      <title>Re: Email notifications stopped</title>
      <link>https://www.dropboxforum.com/t5/Settings-and-Preferences/Email-notifications-stopped-for-shared-folders/m-p/619095#M11757</link>
      <description>&lt;P&gt;Hey &lt;a href="https://www.dropboxforum.com/t5/user/viewprofilepage/user-id/1563941"&gt;@BrendaF9&lt;/a&gt;, one last question, please.&amp;nbsp;&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;Is there a chance that the comments on the files have been resolved?&amp;nbsp;&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;You can check this by previewing an example file the comments were made on, then you can click on the three dots ... and show resolved comments.&lt;/P&gt;</description>
      <pubDate>Tue, 30 Aug 2022 08:24:30 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Settings-and-Preferences/Email-notifications-stopped-for-shared-folders/m-p/619095#M11757</guid>
      <dc:creator>Megan</dc:creator>
      <dc:date>2022-08-30T08:24:30Z</dc:date>
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    <item>
      <title>Re: Email notifications stopped</title>
      <link>https://www.dropboxforum.com/t5/Settings-and-Preferences/Email-notifications-stopped-for-shared-folders/m-p/619206#M11761</link>
      <description>&lt;P&gt;This problem has not been resolved.&amp;nbsp; One of the folders that I'm following where I'm supposed to receive an email any day with activity has had editing chances made twice in the last week and I was notified of neither.&lt;BR /&gt;&lt;BR /&gt;However, the other folder was edited and I did receive the email notifying me of the same.&lt;BR /&gt;&lt;BR /&gt;I have decided I cannot rely on Dropbox's email notifications, I have to check the site myself.&lt;/P&gt;</description>
      <pubDate>Tue, 30 Aug 2022 16:10:00 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Settings-and-Preferences/Email-notifications-stopped-for-shared-folders/m-p/619206#M11761</guid>
      <dc:creator>BrendaF9</dc:creator>
      <dc:date>2022-08-30T16:10:00Z</dc:date>
    </item>
    <item>
      <title>Re: Email notifications stopped</title>
      <link>https://www.dropboxforum.com/t5/Settings-and-Preferences/Email-notifications-stopped-for-shared-folders/m-p/619598#M11780</link>
      <description>&lt;P&gt;Sorry to jump in here, &lt;a href="https://www.dropboxforum.com/t5/user/viewprofilepage/user-id/1563941"&gt;@BrendaF9&lt;/a&gt;.&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;Might we send you an email, so we can look into this privately?&lt;/P&gt;</description>
      <pubDate>Wed, 31 Aug 2022 20:30:43 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Settings-and-Preferences/Email-notifications-stopped-for-shared-folders/m-p/619598#M11780</guid>
      <dc:creator>Hannah</dc:creator>
      <dc:date>2022-08-31T20:30:43Z</dc:date>
    </item>
    <item>
      <title>Re: Email notifications stopped</title>
      <link>https://www.dropboxforum.com/t5/Settings-and-Preferences/Email-notifications-stopped-for-shared-folders/m-p/619632#M11783</link>
      <description>&lt;P&gt;Yes, you can email me.&amp;nbsp; Do I post my address here?&lt;/P&gt;&lt;P&gt;&amp;nbsp;&lt;/P&gt;</description>
      <pubDate>Wed, 31 Aug 2022 22:08:52 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Settings-and-Preferences/Email-notifications-stopped-for-shared-folders/m-p/619632#M11783</guid>
      <dc:creator>BrendaF9</dc:creator>
      <dc:date>2022-08-31T22:08:52Z</dc:date>
    </item>
    <item>
      <title>Re: Email notifications stopped</title>
      <link>https://www.dropboxforum.com/t5/Settings-and-Preferences/Email-notifications-stopped-for-shared-folders/m-p/619712#M11790</link>
      <description>&lt;P&gt;Hi Brenda, I just sent you an email.&amp;nbsp;&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;Reply back to me, and I'll see you there.&amp;nbsp;&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;Cheers!&amp;nbsp;&lt;/P&gt;</description>
      <pubDate>Thu, 01 Sep 2022 08:57:49 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Settings-and-Preferences/Email-notifications-stopped-for-shared-folders/m-p/619712#M11790</guid>
      <dc:creator>Megan</dc:creator>
      <dc:date>2022-09-01T08:57:49Z</dc:date>
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