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    <title>topic Re: I have a Dropbox Plus account, but when I sign in, I see a Basic one in Settings and Preferences</title>
    <link>https://www.dropboxforum.com/t5/Settings-and-Preferences/I-have-a-Dropbox-Plus-account-but-when-I-sign-in-I-see-a-Basic/m-p/620766#M11831</link>
    <description>&lt;P&gt;Hey &lt;a href="https://www.dropboxforum.com/t5/user/viewprofilepage/user-id/1571659"&gt;@ratusf&lt;/a&gt;, thanks for joining us on the Dropbox Community!&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;Is it possible that your Plus account is under a different email address?&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;Have you checked your emails, to see which one is associated with the upgrade you made?&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;You can also use our payment &lt;A href="https://www.dropbox.com/payments/find_receipt" target="_blank"&gt;lookup tool&lt;/A&gt;, to enter the billing info of the payment you made, so you can see the email address of the paid account.&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;Let me know how it goes.&lt;/P&gt;</description>
    <pubDate>Tue, 06 Sep 2022 15:46:24 GMT</pubDate>
    <dc:creator>Hannah</dc:creator>
    <dc:date>2022-09-06T15:46:24Z</dc:date>
    <item>
      <title>I have a Dropbox Plus account, but when I sign in, I see a Basic one</title>
      <link>https://www.dropboxforum.com/t5/Settings-and-Preferences/I-have-a-Dropbox-Plus-account-but-when-I-sign-in-I-see-a-Basic/m-p/620680#M11830</link>
      <description>&lt;P&gt;I have Dropbox Plus, but when I sign in I get to the previous version (Basic), which does not contain the current files. &amp;nbsp;I can only get to some of the new files by using the Link for those files, but get the message to upgrade.&amp;nbsp;&lt;/P&gt;
&lt;P&gt;Thanks for any help.&lt;/P&gt;</description>
      <pubDate>Tue, 06 Sep 2022 15:43:54 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Settings-and-Preferences/I-have-a-Dropbox-Plus-account-but-when-I-sign-in-I-see-a-Basic/m-p/620680#M11830</guid>
      <dc:creator>ratusf</dc:creator>
      <dc:date>2022-09-06T15:43:54Z</dc:date>
    </item>
    <item>
      <title>Re: I have a Dropbox Plus account, but when I sign in, I see a Basic one</title>
      <link>https://www.dropboxforum.com/t5/Settings-and-Preferences/I-have-a-Dropbox-Plus-account-but-when-I-sign-in-I-see-a-Basic/m-p/620766#M11831</link>
      <description>&lt;P&gt;Hey &lt;a href="https://www.dropboxforum.com/t5/user/viewprofilepage/user-id/1571659"&gt;@ratusf&lt;/a&gt;, thanks for joining us on the Dropbox Community!&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;Is it possible that your Plus account is under a different email address?&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;Have you checked your emails, to see which one is associated with the upgrade you made?&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;You can also use our payment &lt;A href="https://www.dropbox.com/payments/find_receipt" target="_blank"&gt;lookup tool&lt;/A&gt;, to enter the billing info of the payment you made, so you can see the email address of the paid account.&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;Let me know how it goes.&lt;/P&gt;</description>
      <pubDate>Tue, 06 Sep 2022 15:46:24 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Settings-and-Preferences/I-have-a-Dropbox-Plus-account-but-when-I-sign-in-I-see-a-Basic/m-p/620766#M11831</guid>
      <dc:creator>Hannah</dc:creator>
      <dc:date>2022-09-06T15:46:24Z</dc:date>
    </item>
    <item>
      <title>Re: I have a Dropbox Plus account, but when I sign in, I see a Basic one</title>
      <link>https://www.dropboxforum.com/t5/Settings-and-Preferences/I-have-a-Dropbox-Plus-account-but-when-I-sign-in-I-see-a-Basic/m-p/620811#M11832</link>
      <description>&lt;P&gt;Hi Hannah,&lt;/P&gt;&lt;P&gt;I used the same email address for the Plus upgrade. To verify I used the lookup tool and had to file a Billing Help request. Waiting for the Billing Help answer now.&lt;/P&gt;&lt;P&gt;Will keep you posted, and thanks for now.&lt;/P&gt;&lt;P&gt;Ratus&lt;/P&gt;</description>
      <pubDate>Tue, 06 Sep 2022 19:07:49 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Settings-and-Preferences/I-have-a-Dropbox-Plus-account-but-when-I-sign-in-I-see-a-Basic/m-p/620811#M11832</guid>
      <dc:creator>ratusf</dc:creator>
      <dc:date>2022-09-06T19:07:49Z</dc:date>
    </item>
    <item>
      <title>Re: I have a Dropbox Plus account, but when I sign in, I see a Basic one</title>
      <link>https://www.dropboxforum.com/t5/Settings-and-Preferences/I-have-a-Dropbox-Plus-account-but-when-I-sign-in-I-see-a-Basic/m-p/621703#M11907</link>
      <description>&lt;P&gt;Hannah, this is Ratus again. You were correct about a different email address. I never use the gmail address the new account is associated with, but signing in with Google at some point may have caused the change.&lt;/P&gt;&lt;P&gt;Thanks again for your helpful response.&lt;/P&gt;&lt;P&gt;.&amp;nbsp;&lt;/P&gt;</description>
      <pubDate>Sat, 10 Sep 2022 12:44:07 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Settings-and-Preferences/I-have-a-Dropbox-Plus-account-but-when-I-sign-in-I-see-a-Basic/m-p/621703#M11907</guid>
      <dc:creator>ratusf</dc:creator>
      <dc:date>2022-09-10T12:44:07Z</dc:date>
    </item>
    <item>
      <title>Re: I have a Dropbox Plus account, but when I sign in, I see a Basic one</title>
      <link>https://www.dropboxforum.com/t5/Settings-and-Preferences/I-have-a-Dropbox-Plus-account-but-when-I-sign-in-I-see-a-Basic/m-p/621944#M11921</link>
      <description>&lt;P&gt;Thanks for keeping me in the loop, Ratus!&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;I'm glad you were able to figure this out.&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;If you need anything else, make sure to let us know. Have a great week ahead!&lt;/P&gt;</description>
      <pubDate>Mon, 12 Sep 2022 13:57:15 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Settings-and-Preferences/I-have-a-Dropbox-Plus-account-but-when-I-sign-in-I-see-a-Basic/m-p/621944#M11921</guid>
      <dc:creator>Hannah</dc:creator>
      <dc:date>2022-09-12T13:57:15Z</dc:date>
    </item>
    <item>
      <title>Re: I have a Dropbox Plus account, but when I sign in, I see a Basic one</title>
      <link>https://www.dropboxforum.com/t5/Settings-and-Preferences/I-have-a-Dropbox-Plus-account-but-when-I-sign-in-I-see-a-Basic/m-p/622067#M11925</link>
      <description>&lt;P&gt;Nice talking to a human and not a bot (I assume....)&lt;/P&gt;&lt;P&gt;Thanks again, Ratus&lt;/P&gt;</description>
      <pubDate>Mon, 12 Sep 2022 19:53:26 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Settings-and-Preferences/I-have-a-Dropbox-Plus-account-but-when-I-sign-in-I-see-a-Basic/m-p/622067#M11925</guid>
      <dc:creator>ratusf</dc:creator>
      <dc:date>2022-09-12T19:53:26Z</dc:date>
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