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  <channel>
    <title>topic Re: Cannot change my email address in Settings and Preferences</title>
    <link>https://www.dropboxforum.com/t5/Settings-and-Preferences/How-to-change-my-email-address-when-the-email-is-no-longer/m-p/655200#M13440</link>
    <description>&lt;P&gt;Dear Hannah,&lt;/P&gt;&lt;P&gt;Thank you for your answer.&lt;/P&gt;&lt;P&gt;I only have 1 free account.&lt;/P&gt;</description>
    <pubDate>Tue, 31 Jan 2023 13:01:25 GMT</pubDate>
    <dc:creator>mwpmvanbeek</dc:creator>
    <dc:date>2023-01-31T13:01:25Z</dc:date>
    <item>
      <title>How to change my email address when the email is no longer active?</title>
      <link>https://www.dropboxforum.com/t5/Settings-and-Preferences/How-to-change-my-email-address-when-the-email-is-no-longer/m-p/653115#M13346</link>
      <description>&lt;P&gt;I need to change my email address as I no longer have access to the email. (Provider is useless) The instructions on Dropbox help simply don't work. Things are in different places to where they say they are and when you do find the right tab there is no 'edit' button thereby making it impossible. I am using a desktop Mac.&lt;/P&gt;</description>
      <pubDate>Mon, 10 Jul 2023 10:26:02 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Settings-and-Preferences/How-to-change-my-email-address-when-the-email-is-no-longer/m-p/653115#M13346</guid>
      <dc:creator>MartynC</dc:creator>
      <dc:date>2023-07-10T10:26:02Z</dc:date>
    </item>
    <item>
      <title>Re: Cannot change my email address</title>
      <link>https://www.dropboxforum.com/t5/Settings-and-Preferences/How-to-change-my-email-address-when-the-email-is-no-longer/m-p/653229#M13347</link>
      <description>&lt;P&gt;Hey &lt;a href="https://www.dropboxforum.com/t5/user/viewprofilepage/user-id/1611404"&gt;@MartynC&lt;/a&gt;, thanks for visiting our Community.&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;Can you please go to &lt;A href="https://www.dropbox.com/account" target="_blank"&gt;this page&lt;/A&gt; in your account settings, and try to change your email address from there?&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;If you don't see an "edit" button, what do you see?&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;Let me know how it goes.&lt;/P&gt;</description>
      <pubDate>Mon, 23 Jan 2023 16:15:20 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Settings-and-Preferences/How-to-change-my-email-address-when-the-email-is-no-longer/m-p/653229#M13347</guid>
      <dc:creator>Hannah</dc:creator>
      <dc:date>2023-01-23T16:15:20Z</dc:date>
    </item>
    <item>
      <title>Re: Cannot change my email address</title>
      <link>https://www.dropboxforum.com/t5/Settings-and-Preferences/How-to-change-my-email-address-when-the-email-is-no-longer/m-p/654238#M13388</link>
      <description>&lt;P&gt;Thanks Hannah,&lt;/P&gt;&lt;P&gt;Never got to that page and I seem to have sorted it thanks.&lt;/P&gt;&lt;P&gt;Martyn&lt;/P&gt;</description>
      <pubDate>Thu, 26 Jan 2023 20:56:53 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Settings-and-Preferences/How-to-change-my-email-address-when-the-email-is-no-longer/m-p/654238#M13388</guid>
      <dc:creator>MartynC</dc:creator>
      <dc:date>2023-01-26T20:56:53Z</dc:date>
    </item>
    <item>
      <title>Re: Cannot change my email address</title>
      <link>https://www.dropboxforum.com/t5/Settings-and-Preferences/How-to-change-my-email-address-when-the-email-is-no-longer/m-p/654256#M13390</link>
      <description>&lt;P&gt;Happy to see that helped, Martyn!&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;If you need anything else, make sure to let us know.&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;Have a great day!&lt;/P&gt;</description>
      <pubDate>Thu, 26 Jan 2023 21:28:59 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Settings-and-Preferences/How-to-change-my-email-address-when-the-email-is-no-longer/m-p/654256#M13390</guid>
      <dc:creator>Hannah</dc:creator>
      <dc:date>2023-01-26T21:28:59Z</dc:date>
    </item>
    <item>
      <title>Re: Cannot change my email address</title>
      <link>https://www.dropboxforum.com/t5/Settings-and-Preferences/How-to-change-my-email-address-when-the-email-is-no-longer/m-p/654923#M13410</link>
      <description>&lt;P&gt;I followed the procedure and my account has the new email address. Nevertheless mails are still send to my old email address. How to solve?&lt;/P&gt;</description>
      <pubDate>Mon, 30 Jan 2023 13:19:04 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Settings-and-Preferences/How-to-change-my-email-address-when-the-email-is-no-longer/m-p/654923#M13410</guid>
      <dc:creator>mwpmvanbeek</dc:creator>
      <dc:date>2023-01-30T13:19:04Z</dc:date>
    </item>
    <item>
      <title>Re: Cannot change my email address</title>
      <link>https://www.dropboxforum.com/t5/Settings-and-Preferences/How-to-change-my-email-address-when-the-email-is-no-longer/m-p/654939#M13411</link>
      <description>&lt;P&gt;What kind of emails are you receiving to your old address, please?&lt;/P&gt;&lt;P&gt;&amp;nbsp;&lt;/P&gt;&lt;P&gt;Are they emails sent by Dropbox, or from people sharing files with you, for example?&lt;/P&gt;</description>
      <pubDate>Mon, 30 Jan 2023 15:02:37 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Settings-and-Preferences/How-to-change-my-email-address-when-the-email-is-no-longer/m-p/654939#M13411</guid>
      <dc:creator>Hannah</dc:creator>
      <dc:date>2023-01-30T15:02:37Z</dc:date>
    </item>
    <item>
      <title>Re: Cannot change my email address</title>
      <link>https://www.dropboxforum.com/t5/Settings-and-Preferences/How-to-change-my-email-address-when-the-email-is-no-longer/m-p/654943#M13414</link>
      <description>&lt;P&gt;The problematic ones are from people sharing - or at least trying to. I am guessing it is because the email they are sending them too is my newer and preferred email address. However my main Dropbox account is an old one (but with much more storage) and associated with an old address (now changed thanks to you) but of course not changed to my main preferred address as that was not allowed. I changed it to an address I dont really use, its just an alternate for use if needed for any reason. Which means I do have access to it of course.&lt;/P&gt;&lt;P&gt;I dont remember why I opened the other one, perhaps I thought I was changing the email. Not really sure, I am guessing. I dont really want to have two accounts, particularly if this is indeed the cause of the issues. Additionally the newer account has very little space which again I think is the issue as I am getting a message saying I dont have enough space to open one of the documents that has been shared to me.&lt;/P&gt;</description>
      <pubDate>Mon, 30 Jan 2023 15:10:29 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Settings-and-Preferences/How-to-change-my-email-address-when-the-email-is-no-longer/m-p/654943#M13414</guid>
      <dc:creator>MartynC</dc:creator>
      <dc:date>2023-01-30T15:10:29Z</dc:date>
    </item>
    <item>
      <title>Re: Cannot change my email address</title>
      <link>https://www.dropboxforum.com/t5/Settings-and-Preferences/How-to-change-my-email-address-when-the-email-is-no-longer/m-p/655199#M13439</link>
      <description>&lt;P&gt;It does sound like you have two accounts.&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;So, if I understand this correctly, you have a paid account that uses an email you can access, but is not your preferred one.&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;And another account, which is free and doesn't have a lot of space, but uses your main/preferred email address.&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;In this case, you can try one of two things:&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;OL&gt;
 &lt;LI&gt;Either delete the free account (while making sure you first download any files you need), to free up the main email and use it for your paid account&lt;/LI&gt;
 &lt;LI&gt;Or change the email address of the free account to a third, placeholder email address, to free up your main one and use it for your paid account&lt;/LI&gt;
&lt;/OL&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;I hope this helps!&lt;/P&gt;</description>
      <pubDate>Tue, 31 Jan 2023 12:59:19 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Settings-and-Preferences/How-to-change-my-email-address-when-the-email-is-no-longer/m-p/655199#M13439</guid>
      <dc:creator>Hannah</dc:creator>
      <dc:date>2023-01-31T12:59:19Z</dc:date>
    </item>
    <item>
      <title>Re: Cannot change my email address</title>
      <link>https://www.dropboxforum.com/t5/Settings-and-Preferences/How-to-change-my-email-address-when-the-email-is-no-longer/m-p/655200#M13440</link>
      <description>&lt;P&gt;Dear Hannah,&lt;/P&gt;&lt;P&gt;Thank you for your answer.&lt;/P&gt;&lt;P&gt;I only have 1 free account.&lt;/P&gt;</description>
      <pubDate>Tue, 31 Jan 2023 13:01:25 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Settings-and-Preferences/How-to-change-my-email-address-when-the-email-is-no-longer/m-p/655200#M13440</guid>
      <dc:creator>mwpmvanbeek</dc:creator>
      <dc:date>2023-01-31T13:01:25Z</dc:date>
    </item>
    <item>
      <title>Re: Cannot change my email address</title>
      <link>https://www.dropboxforum.com/t5/Settings-and-Preferences/How-to-change-my-email-address-when-the-email-is-no-longer/m-p/655342#M13444</link>
      <description>&lt;P&gt;Hey &lt;a href="https://www.dropboxforum.com/t5/user/viewprofilepage/user-id/1613667"&gt;@mwpmvanbeek&lt;/a&gt;, my apologies, you mentioned that your main account has much more storage, so I mistakenly thought it was a paid one.&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;In any case, have you checked whether you have two Dropbox accounts?&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;One way to check this, is to search for any Dropbox related emails in both your email addresses; that should give you an idea.&lt;/P&gt;</description>
      <pubDate>Tue, 31 Jan 2023 18:05:16 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Settings-and-Preferences/How-to-change-my-email-address-when-the-email-is-no-longer/m-p/655342#M13444</guid>
      <dc:creator>Hannah</dc:creator>
      <dc:date>2023-01-31T18:05:16Z</dc:date>
    </item>
    <item>
      <title>Re: Cannot change my email address</title>
      <link>https://www.dropboxforum.com/t5/Settings-and-Preferences/How-to-change-my-email-address-when-the-email-is-no-longer/m-p/655363#M13448</link>
      <description>&lt;P&gt;I am being asked to open an demail at the address I can no longer reach, what do I do- Mauxmoney&lt;/P&gt;&lt;P&gt;&amp;nbsp;&lt;/P&gt;&lt;P&gt;&amp;nbsp;&lt;/P&gt;</description>
      <pubDate>Tue, 31 Jan 2023 19:37:05 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Settings-and-Preferences/How-to-change-my-email-address-when-the-email-is-no-longer/m-p/655363#M13448</guid>
      <dc:creator>Mauxmoney</dc:creator>
      <dc:date>2023-01-31T19:37:05Z</dc:date>
    </item>
    <item>
      <title>Re: Cannot change my email address</title>
      <link>https://www.dropboxforum.com/t5/Settings-and-Preferences/How-to-change-my-email-address-when-the-email-is-no-longer/m-p/655570#M13460</link>
      <description>&lt;P&gt;Hey &lt;a href="https://www.dropboxforum.com/t5/user/viewprofilepage/user-id/1614177"&gt;@Mauxmoney&lt;/a&gt;, I'm not really clear on the issue, would you mind sending us a screenshot of what you see?&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;Just make sure to hide any personal info on the screenshot.&lt;/P&gt;</description>
      <pubDate>Wed, 01 Feb 2023 13:31:26 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Settings-and-Preferences/How-to-change-my-email-address-when-the-email-is-no-longer/m-p/655570#M13460</guid>
      <dc:creator>Hannah</dc:creator>
      <dc:date>2023-02-01T13:31:26Z</dc:date>
    </item>
    <item>
      <title>Re: Cannot change my email address</title>
      <link>https://www.dropboxforum.com/t5/Settings-and-Preferences/How-to-change-my-email-address-when-the-email-is-no-longer/m-p/655577#M13461</link>
      <description>&lt;P&gt;&lt;SPAN class=""&gt;&lt;SPAN class=""&gt;&lt;SPAN class=""&gt;Sorry Hanna, I was wrong.&lt;/SPAN&gt;&lt;/SPAN&gt; &lt;SPAN class=""&gt;&lt;SPAN class=""&gt;I did have a duplicate account.&lt;/SPAN&gt;&lt;/SPAN&gt; &lt;SPAN class=""&gt;&lt;SPAN class=""&gt;This arose from an incorrect procedure to change my password.&lt;/SPAN&gt;&lt;/SPAN&gt; &lt;SPAN class=""&gt;&lt;SPAN class=""&gt;I deleted 1 account and hope the problem is solved now.&lt;/SPAN&gt;&lt;/SPAN&gt; &lt;SPAN class=""&gt;&lt;SPAN class=""&gt;Thank you for your help.&lt;/SPAN&gt;&lt;/SPAN&gt;&lt;/SPAN&gt;&lt;/P&gt;</description>
      <pubDate>Wed, 01 Feb 2023 13:53:12 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Settings-and-Preferences/How-to-change-my-email-address-when-the-email-is-no-longer/m-p/655577#M13461</guid>
      <dc:creator>mwpmvanbeek</dc:creator>
      <dc:date>2023-02-01T13:53:12Z</dc:date>
    </item>
    <item>
      <title>Re: Cannot change my email address</title>
      <link>https://www.dropboxforum.com/t5/Settings-and-Preferences/How-to-change-my-email-address-when-the-email-is-no-longer/m-p/655706#M13466</link>
      <description>&lt;P&gt;No worries, I'm happy to help!&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;If you need anything else, make sure to let us know.&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;Have a great day!&lt;/P&gt;</description>
      <pubDate>Wed, 01 Feb 2023 18:15:00 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Settings-and-Preferences/How-to-change-my-email-address-when-the-email-is-no-longer/m-p/655706#M13466</guid>
      <dc:creator>Hannah</dc:creator>
      <dc:date>2023-02-01T18:15:00Z</dc:date>
    </item>
    <item>
      <title>Re: Cannot change my email address</title>
      <link>https://www.dropboxforum.com/t5/Settings-and-Preferences/How-to-change-my-email-address-when-the-email-is-no-longer/m-p/659074#M13646</link>
      <description>&lt;P&gt;I'm trying to delete my main account e-mail, (since it hasen't been in service for 10+´years and dosn't exist anymore.&amp;nbsp;&lt;BR /&gt;&lt;BR /&gt;By I'm not allowed to change mail.&amp;nbsp; What is woring?&amp;nbsp;&lt;BR /&gt;&lt;BR /&gt;// Daniel Benjamin (Eventyrridderne)&amp;nbsp;&lt;BR /&gt;&lt;BR /&gt;&lt;/P&gt;</description>
      <pubDate>Mon, 13 Feb 2023 09:43:15 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Settings-and-Preferences/How-to-change-my-email-address-when-the-email-is-no-longer/m-p/659074#M13646</guid>
      <dc:creator>Eventyrridderne</dc:creator>
      <dc:date>2023-02-13T09:43:15Z</dc:date>
    </item>
    <item>
      <title>Re: Cannot change my email address</title>
      <link>https://www.dropboxforum.com/t5/Settings-and-Preferences/How-to-change-my-email-address-when-the-email-is-no-longer/m-p/659242#M13660</link>
      <description>&lt;P&gt;Hi &lt;a href="https://www.dropboxforum.com/t5/user/viewprofilepage/user-id/680349"&gt;@Eventyrridderne&lt;/a&gt;!&amp;nbsp;&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;What do you see exactly when trying to update your Dropbox email address?&lt;/P&gt;</description>
      <pubDate>Mon, 13 Feb 2023 15:32:41 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Settings-and-Preferences/How-to-change-my-email-address-when-the-email-is-no-longer/m-p/659242#M13660</guid>
      <dc:creator>Nancy</dc:creator>
      <dc:date>2023-02-13T15:32:41Z</dc:date>
    </item>
    <item>
      <title>Re: Cannot change my email address</title>
      <link>https://www.dropboxforum.com/t5/Settings-and-Preferences/How-to-change-my-email-address-when-the-email-is-no-longer/m-p/659418#M13672</link>
      <description>&lt;P&gt;"&lt;SPAN&gt;Please choose a new email"&lt;BR /&gt;&lt;BR /&gt;It says.&amp;nbsp;&amp;nbsp;&lt;BR /&gt;But it is a new mail I' writing.&amp;nbsp;&lt;BR /&gt;&lt;BR /&gt;// Daniel&lt;BR /&gt;&lt;BR /&gt;&lt;/SPAN&gt;&lt;/P&gt;</description>
      <pubDate>Mon, 13 Feb 2023 20:20:36 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Settings-and-Preferences/How-to-change-my-email-address-when-the-email-is-no-longer/m-p/659418#M13672</guid>
      <dc:creator>Eventyrridderne</dc:creator>
      <dc:date>2023-02-13T20:20:36Z</dc:date>
    </item>
    <item>
      <title>Re: Cannot change my email address</title>
      <link>https://www.dropboxforum.com/t5/Settings-and-Preferences/How-to-change-my-email-address-when-the-email-is-no-longer/m-p/659428#M13673</link>
      <description>&lt;BLOCKQUOTE&gt;&lt;HR /&gt;&lt;a href="https://www.dropboxforum.com/t5/user/viewprofilepage/user-id/680349"&gt;@Eventyrridderne&lt;/a&gt;&amp;nbsp;wrote:&lt;BR /&gt;
&lt;P&gt;"&lt;SPAN&gt;Please choose a new email" It says. But it is a new mail I' writing.&lt;BR /&gt;&lt;/SPAN&gt;&lt;/P&gt;
&lt;HR /&gt;&lt;/BLOCKQUOTE&gt;
&lt;P&gt;Is it also saying that the email is already in use? If so, it means there's already a Dropbox account associated with that email address.&lt;/P&gt;</description>
      <pubDate>Mon, 13 Feb 2023 20:44:31 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Settings-and-Preferences/How-to-change-my-email-address-when-the-email-is-no-longer/m-p/659428#M13673</guid>
      <dc:creator>Rich</dc:creator>
      <dc:date>2023-02-13T20:44:31Z</dc:date>
    </item>
    <item>
      <title>Re: Cannot change my email address</title>
      <link>https://www.dropboxforum.com/t5/Settings-and-Preferences/How-to-change-my-email-address-when-the-email-is-no-longer/m-p/660082#M13705</link>
      <description>&lt;P&gt;No it just says:&amp;nbsp;&lt;/P&gt;
&lt;P&gt;&lt;span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="Eventyrridderne_0-1676475630592.png" style="width: 400px;"&gt;&lt;img src="https://www.dropboxforum.com/t5/image/serverpage/image-id/35347i8FEB8AFCD1451570/image-size/medium?v=v2&amp;amp;px=400" role="button" title="Eventyrridderne_0-1676475630592.png" alt="Eventyrridderne_0-1676475630592.png" /&gt;&lt;/span&gt;&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;</description>
      <pubDate>Thu, 16 Feb 2023 14:24:27 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Settings-and-Preferences/How-to-change-my-email-address-when-the-email-is-no-longer/m-p/660082#M13705</guid>
      <dc:creator>Eventyrridderne</dc:creator>
      <dc:date>2023-02-16T14:24:27Z</dc:date>
    </item>
    <item>
      <title>Re: Cannot change my email address</title>
      <link>https://www.dropboxforum.com/t5/Settings-and-Preferences/How-to-change-my-email-address-when-the-email-is-no-longer/m-p/660439#M13713</link>
      <description>&lt;P&gt;Hey &lt;SPAN style="background: var(--ck-color-mention-background); color: var(--ck-color-mention-text);"&gt;&lt;a href="https://www.dropboxforum.com/t5/user/viewprofilepage/user-id/680349"&gt;@Eventyrridderne&lt;/a&gt;&lt;/SPAN&gt;, sorry to jump in here, but could it be that there's already an account associated with this email address of yours?&amp;nbsp;&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;Have you tried another email address as a test perhaps?&amp;nbsp;&lt;/P&gt;</description>
      <pubDate>Thu, 16 Feb 2023 14:25:59 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Settings-and-Preferences/How-to-change-my-email-address-when-the-email-is-no-longer/m-p/660439#M13713</guid>
      <dc:creator>Walter</dc:creator>
      <dc:date>2023-02-16T14:25:59Z</dc:date>
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