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  <channel>
    <title>topic Re: Mobile Authenticator not working  in Settings and Preferences</title>
    <link>https://www.dropboxforum.com/t5/Settings-and-Preferences/Mobile-Authenticator-not-working/m-p/13403#M137</link>
    <description>&lt;P&gt;Hey Yvonne!&lt;/P&gt;

&lt;P&gt;&amp;nbsp;&lt;/P&gt;

&lt;P&gt;You can read the instructions on how to update your email address here:&lt;/P&gt;

&lt;P&gt;&lt;A href="https://www.dropbox.com/help/202" rel="nofollow noreferrer"&gt;https://www.dropbox.com/help/202&lt;/A&gt;&lt;/P&gt;

&lt;P&gt;&amp;nbsp;&lt;/P&gt;

&lt;P&gt;Hope this helps &lt;img class="lia-deferred-image lia-image-emoji" src="https://www.dropboxforum.com/html/@FBF7D2AB59A0D6E861EBF6A36F93B7E2/emoticons/1f642.png" alt=":slightly_smiling_face:" title=":slightly_smiling_face:" /&gt;&lt;/P&gt;</description>
    <pubDate>Fri, 17 Jul 2015 15:33:08 GMT</pubDate>
    <dc:creator>Laureline</dc:creator>
    <dc:date>2015-07-17T15:33:08Z</dc:date>
    <item>
      <title>Mobile Authenticator not working</title>
      <link>https://www.dropboxforum.com/t5/Settings-and-Preferences/Mobile-Authenticator-not-working/m-p/13394#M128</link>
      <description>&lt;P&gt;Using 2-step verification, I've recently tried switching from receiving texts to using the mobile authenticator. However, the latter is not working. &lt;BR /&gt;I'm getting 'invalid' code when i try to input the code generated. How is this possible? &lt;BR /&gt;Is there no other way to use 2-step authenticator without having to resort to texts?&lt;/P&gt;</description>
      <pubDate>Thu, 19 Sep 2019 14:37:50 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Settings-and-Preferences/Mobile-Authenticator-not-working/m-p/13394#M128</guid>
      <dc:creator>Daniel J.8</dc:creator>
      <dc:date>2019-09-19T14:37:50Z</dc:date>
    </item>
    <item>
      <title>Re: Mobile Authenticator not working</title>
      <link>https://www.dropboxforum.com/t5/Settings-and-Preferences/Mobile-Authenticator-not-working/m-p/13395#M129</link>
      <description>&lt;P&gt;Is the timezone on your account and phone correct? &lt;/P&gt;

&lt;P&gt;And no, its texts or mobile authenticator I'm afraid &lt;/P&gt;</description>
      <pubDate>Tue, 17 Feb 2015 18:55:32 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Settings-and-Preferences/Mobile-Authenticator-not-working/m-p/13395#M129</guid>
      <dc:creator>Mark</dc:creator>
      <dc:date>2015-02-17T18:55:32Z</dc:date>
    </item>
    <item>
      <title>Re: Mobile Authenticator not working</title>
      <link>https://www.dropboxforum.com/t5/Settings-and-Preferences/Mobile-Authenticator-not-working/m-p/13396#M130</link>
      <description>&lt;P&gt;how to i set a timezone on my account? The authenticator is working fine for Google, Microsoft accounts. Only dropbox gives me 'invalid code'&lt;/P&gt;</description>
      <pubDate>Tue, 17 Feb 2015 19:20:38 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Settings-and-Preferences/Mobile-Authenticator-not-working/m-p/13396#M130</guid>
      <dc:creator>Daniel J.8</dc:creator>
      <dc:date>2015-02-17T19:20:38Z</dc:date>
    </item>
    <item>
      <title>Re: Mobile Authenticator not working</title>
      <link>https://www.dropboxforum.com/t5/Settings-and-Preferences/Mobile-Authenticator-not-working/m-p/13397#M131</link>
      <description>&lt;P&gt;I am having the same issue and it drives me nuts. &lt;/P&gt;

&lt;P&gt;I have multiple times deleted the authenticator app and installed it and scanned the barcode and it still fails when asked to enter the number shown. &lt;/P&gt;

&lt;P&gt;Login failed: Invalid security code&lt;/P&gt;

&lt;P&gt;It works on every other account, except Dropbox. It used to work on my first phone, but I never got it to work when I switched to iphone 6.&lt;/P&gt;

&lt;P&gt;Please help!&lt;/P&gt;</description>
      <pubDate>Mon, 23 Feb 2015 22:18:54 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Settings-and-Preferences/Mobile-Authenticator-not-working/m-p/13397#M131</guid>
      <dc:creator>Vedran L.</dc:creator>
      <dc:date>2015-02-23T22:18:54Z</dc:date>
    </item>
    <item>
      <title>Re: Mobile Authenticator not working</title>
      <link>https://www.dropboxforum.com/t5/Settings-and-Preferences/Mobile-Authenticator-not-working/m-p/13398#M132</link>
      <description>&lt;P&gt;... and just to add I use the authenticator on the iPhone 6 and from there I copy the code and enter it in the DropBox app on the same phone. &lt;BR /&gt;
So no TimeZone difference there as suggested earlier.&lt;/P&gt;</description>
      <pubDate>Mon, 23 Feb 2015 22:57:22 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Settings-and-Preferences/Mobile-Authenticator-not-working/m-p/13398#M132</guid>
      <dc:creator>Vedran L.</dc:creator>
      <dc:date>2015-02-23T22:57:22Z</dc:date>
    </item>
    <item>
      <title>Re: Mobile Authenticator not working</title>
      <link>https://www.dropboxforum.com/t5/Settings-and-Preferences/Mobile-Authenticator-not-working/m-p/13399#M133</link>
      <description>&lt;P&gt;Vedran, i took this problem directly with Dropbox support and what worked for me was simply removing and re-adding the dropbox service to the authenticator. Then i was actually able to use the code. &lt;/P&gt;</description>
      <pubDate>Tue, 24 Feb 2015 00:17:32 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Settings-and-Preferences/Mobile-Authenticator-not-working/m-p/13399#M133</guid>
      <dc:creator>Daniel J.8</dc:creator>
      <dc:date>2015-02-24T00:17:32Z</dc:date>
    </item>
    <item>
      <title>Re: Mobile Authenticator not working</title>
      <link>https://www.dropboxforum.com/t5/Settings-and-Preferences/Mobile-Authenticator-not-working/m-p/13400#M134</link>
      <description>&lt;P&gt;Thanks. It worked!&lt;/P&gt;</description>
      <pubDate>Tue, 24 Feb 2015 18:04:50 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Settings-and-Preferences/Mobile-Authenticator-not-working/m-p/13400#M134</guid>
      <dc:creator>Vedran L.</dc:creator>
      <dc:date>2015-02-24T18:04:50Z</dc:date>
    </item>
    <item>
      <title>Re: Mobile Authenticator not working</title>
      <link>https://www.dropboxforum.com/t5/Settings-and-Preferences/Mobile-Authenticator-not-working/m-p/13401#M135</link>
      <description>&lt;P&gt;hello&lt;/P&gt;</description>
      <pubDate>Wed, 17 Jun 2015 08:32:47 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Settings-and-Preferences/Mobile-Authenticator-not-working/m-p/13401#M135</guid>
      <dc:creator>Ow S.</dc:creator>
      <dc:date>2015-06-17T08:32:47Z</dc:date>
    </item>
    <item>
      <title>Re: Mobile Authenticator not working</title>
      <link>https://www.dropboxforum.com/t5/Settings-and-Preferences/Mobile-Authenticator-not-working/m-p/13402#M136</link>
      <description>&lt;P&gt;How do I update my email address? &amp;nbsp;&lt;/P&gt;</description>
      <pubDate>Fri, 17 Jul 2015 07:30:31 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Settings-and-Preferences/Mobile-Authenticator-not-working/m-p/13402#M136</guid>
      <dc:creator>Yvonne R.3</dc:creator>
      <dc:date>2015-07-17T07:30:31Z</dc:date>
    </item>
    <item>
      <title>Re: Mobile Authenticator not working</title>
      <link>https://www.dropboxforum.com/t5/Settings-and-Preferences/Mobile-Authenticator-not-working/m-p/13403#M137</link>
      <description>&lt;P&gt;Hey Yvonne!&lt;/P&gt;

&lt;P&gt;&amp;nbsp;&lt;/P&gt;

&lt;P&gt;You can read the instructions on how to update your email address here:&lt;/P&gt;

&lt;P&gt;&lt;A href="https://www.dropbox.com/help/202" rel="nofollow noreferrer"&gt;https://www.dropbox.com/help/202&lt;/A&gt;&lt;/P&gt;

&lt;P&gt;&amp;nbsp;&lt;/P&gt;

&lt;P&gt;Hope this helps &lt;img class="lia-deferred-image lia-image-emoji" src="https://www.dropboxforum.com/html/@FBF7D2AB59A0D6E861EBF6A36F93B7E2/emoticons/1f642.png" alt=":slightly_smiling_face:" title=":slightly_smiling_face:" /&gt;&lt;/P&gt;</description>
      <pubDate>Fri, 17 Jul 2015 15:33:08 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Settings-and-Preferences/Mobile-Authenticator-not-working/m-p/13403#M137</guid>
      <dc:creator>Laureline</dc:creator>
      <dc:date>2015-07-17T15:33:08Z</dc:date>
    </item>
    <item>
      <title>Re: Mobile Authenticator not working</title>
      <link>https://www.dropboxforum.com/t5/Settings-and-Preferences/Mobile-Authenticator-not-working/m-p/13404#M138</link>
      <description>&lt;P&gt;Hello,im having a problem and I cannot access my account.I have a email address with. Com and I have made by mistake with. Ro and now I cannot enter or know the password. What should I do?&lt;/P&gt;

&lt;P&gt;I have alot of memories there... Please help me..&lt;/P&gt;

&lt;P&gt;Thanks&amp;nbsp;&lt;/P&gt;</description>
      <pubDate>Tue, 21 Jul 2015 03:02:49 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Settings-and-Preferences/Mobile-Authenticator-not-working/m-p/13404#M138</guid>
      <dc:creator>Petrache D.</dc:creator>
      <dc:date>2015-07-21T03:02:49Z</dc:date>
    </item>
    <item>
      <title>Re: Mobile Authenticator not working</title>
      <link>https://www.dropboxforum.com/t5/Settings-and-Preferences/Mobile-Authenticator-not-working/m-p/13405#M139</link>
      <description>&lt;P&gt;Hey Petrache! Do you have access to this account via a mobile device or a linked computer?&lt;/P&gt;</description>
      <pubDate>Thu, 23 Jul 2015 19:00:04 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Settings-and-Preferences/Mobile-Authenticator-not-working/m-p/13405#M139</guid>
      <dc:creator>Kaz</dc:creator>
      <dc:date>2015-07-23T19:00:04Z</dc:date>
    </item>
    <item>
      <title>Re: Mobile Authenticator not working</title>
      <link>https://www.dropboxforum.com/t5/Settings-and-Preferences/Mobile-Authenticator-not-working/m-p/13406#M140</link>
      <description>&lt;P&gt;I can't sign in as the code isn't arriving on my mobile. I have my mobile here in my hand, but no code is arriving. The verification code, apparently I have one, &amp;nbsp;I must have totally forgotten.&amp;nbsp;&lt;/P&gt;

&lt;P&gt;And now?&lt;/P&gt;</description>
      <pubDate>Sat, 25 Jul 2015 06:13:34 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Settings-and-Preferences/Mobile-Authenticator-not-working/m-p/13406#M140</guid>
      <dc:creator>JackieandScout</dc:creator>
      <dc:date>2015-07-25T06:13:34Z</dc:date>
    </item>
    <item>
      <title>Re: Mobile Authenticator not working</title>
      <link>https://www.dropboxforum.com/t5/Settings-and-Preferences/Mobile-Authenticator-not-working/m-p/13407#M141</link>
      <description>&lt;P&gt;Hey Jackie!&amp;nbsp;To sort your issue out you&amp;nbsp;will need&amp;nbsp;to speak with our support team. Can you please go through this workflow (it will ask for information to make sure we have all the information needed to help):&lt;/P&gt;

&lt;PRE&gt;&lt;CODE&gt;https://www.dropbox.com/support  

&lt;/CODE&gt;&lt;/PRE&gt;</description>
      <pubDate>Mon, 27 Jul 2015 18:17:36 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Settings-and-Preferences/Mobile-Authenticator-not-working/m-p/13407#M141</guid>
      <dc:creator>Kaz</dc:creator>
      <dc:date>2015-07-27T18:17:36Z</dc:date>
    </item>
    <item>
      <title>Re: Mobile Authenticator not working</title>
      <link>https://www.dropboxforum.com/t5/Settings-and-Preferences/Mobile-Authenticator-not-working/m-p/13408#M142</link>
      <description>&lt;P&gt;&lt;STRONG&gt;Quem e vcs&lt;/STRONG&gt;&lt;/P&gt;

&lt;P&gt;&amp;nbsp;&lt;/P&gt;</description>
      <pubDate>Tue, 11 Aug 2015 02:12:40 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Settings-and-Preferences/Mobile-Authenticator-not-working/m-p/13408#M142</guid>
      <dc:creator>Leonardo O.1</dc:creator>
      <dc:date>2015-08-11T02:12:40Z</dc:date>
    </item>
    <item>
      <title>Re: Mobile Authenticator not working</title>
      <link>https://www.dropboxforum.com/t5/Settings-and-Preferences/Mobile-Authenticator-not-working/m-p/13409#M143</link>
      <description>&lt;P&gt;Hey Leonardo!&lt;/P&gt;

&lt;P&gt;Anything I can help you with?&lt;/P&gt;</description>
      <pubDate>Tue, 11 Aug 2015 21:51:52 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Settings-and-Preferences/Mobile-Authenticator-not-working/m-p/13409#M143</guid>
      <dc:creator>Laureline</dc:creator>
      <dc:date>2015-08-11T21:51:52Z</dc:date>
    </item>
    <item>
      <title>Re: Mobile Authenticator not working</title>
      <link>https://www.dropboxforum.com/t5/Settings-and-Preferences/Mobile-Authenticator-not-working/m-p/13410#M144</link>
      <description>&lt;P&gt;Не приходит смс с кодом безопасности на телефон.?????&lt;/P&gt;</description>
      <pubDate>Thu, 13 Aug 2015 21:44:39 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Settings-and-Preferences/Mobile-Authenticator-not-working/m-p/13410#M144</guid>
      <dc:creator>joker-2 j.</dc:creator>
      <dc:date>2015-08-13T21:44:39Z</dc:date>
    </item>
    <item>
      <title>Re: Mobile Authenticator not working</title>
      <link>https://www.dropboxforum.com/t5/Settings-and-Preferences/Mobile-Authenticator-not-working/m-p/13411#M145</link>
      <description>&lt;P&gt;Im trying to access a separate dropbox account. I have my email address for it, but I forgot the password and can no longer access the email it connects with. How can I access my documents?&amp;nbsp;&lt;/P&gt;</description>
      <pubDate>Sat, 15 Aug 2015 10:30:45 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Settings-and-Preferences/Mobile-Authenticator-not-working/m-p/13411#M145</guid>
      <dc:creator>brooke l.</dc:creator>
      <dc:date>2015-08-15T10:30:45Z</dc:date>
    </item>
    <item>
      <title>Re: Mobile Authenticator not working</title>
      <link>https://www.dropboxforum.com/t5/Settings-and-Preferences/Mobile-Authenticator-not-working/m-p/13412#M146</link>
      <description>&lt;P&gt;Hi&lt;/P&gt;
&lt;P&gt;My email address needs to be updated as I don't have access to it anymore. Unfortunately I've also forgotten my password (I never sign out on my laptop). How can I change both my email address and password at the same time?&lt;/P&gt;</description>
      <pubDate>Wed, 26 Aug 2015 19:31:17 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Settings-and-Preferences/Mobile-Authenticator-not-working/m-p/13412#M146</guid>
      <dc:creator>Kelly M.23</dc:creator>
      <dc:date>2015-08-26T19:31:17Z</dc:date>
    </item>
    <item>
      <title>Re: Mobile Authenticator not working</title>
      <link>https://www.dropboxforum.com/t5/Settings-and-Preferences/Mobile-Authenticator-not-working/m-p/13413#M147</link>
      <description>&lt;P&gt;Hi Brooke and Kelly!&lt;/P&gt;
&lt;P&gt;&lt;BR /&gt;Unfortunately, due to our security policies, if you don't remember your password and no longer have access to the email address registered to your Dropbox account, we have no way to help you regain access to that account.&lt;/P&gt;
&lt;P&gt;If it's possible, we recommend that you contact your email service provider to regain access to your email account, and then request a new password.&lt;/P&gt;
&lt;P&gt;However, you may be able to transfer the files in this account to another account in one of two ways:&lt;/P&gt;
&lt;P&gt;&lt;EM&gt;Method A&lt;/EM&gt;&lt;/P&gt;
&lt;P&gt;If you still have access to a computer with your Dropbox files on it, you can transfer the files to another Dropbox account you've created by unlinking and relinking the Dropbox desktop application to the new account.&lt;/P&gt;
&lt;P&gt;To do so, please follow the instructions here:&lt;/P&gt;
&lt;P&gt;&lt;A href="https://www.dropbox.com/help/25" rel="nofollow noreferrer"&gt;https://www.dropbox.com/help/25&lt;/A&gt;&lt;/P&gt;
&lt;P&gt;&lt;EM&gt;Method B&lt;/EM&gt;&lt;/P&gt;
&lt;P&gt;If you still have access to a smartphone with the Dropbox app on it and access to a computer, you can transfer the files to another Dropbox account by using the remote installation process.&lt;/P&gt;
&lt;P&gt;To do this, please go to the mobile app and do the following:&lt;/P&gt;
&lt;P&gt;1) Tap on the “Settings” tab.&lt;BR /&gt;2) Tap on “Link a Computer”.&lt;BR /&gt;3) Follow the instructions that appear on the screen.&lt;BR /&gt;4) Once you've scanned the QR code, you'll be automatically logged in to your Dropbox account. The desktop application will start to download to your computer and sync all files on your Dropbox to that computer.&lt;/P&gt;
&lt;P&gt;From here you can follow the instructions outlined above in &lt;EM&gt;Method A&lt;/EM&gt; to merge your files with your new account.&lt;/P&gt;
&lt;P&gt;Please make sure that you're not using a public computer to carry out this process, as doing so will download your files to the computer.&lt;/P&gt;
&lt;P&gt;I hope this helps!&lt;/P&gt;</description>
      <pubDate>Wed, 26 Aug 2015 19:58:04 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Settings-and-Preferences/Mobile-Authenticator-not-working/m-p/13413#M147</guid>
      <dc:creator>Laureline</dc:creator>
      <dc:date>2015-08-26T19:58:04Z</dc:date>
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