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    <title>topic My account has been reset or initialized in Settings and Preferences</title>
    <link>https://www.dropboxforum.com/t5/Settings-and-Preferences/My-account-has-been-reset-or-initialized/m-p/664449#M13853</link>
    <description>&lt;P&gt;Hi there! I hope you're doing well.&lt;/P&gt;&lt;P&gt;I'm having an issue with my Dropbox account. I had been using it for personal purposes, but then I received an invitation to switch to an enterprise account for work. Everything seemed to be fine until yesterday when I logged in and was prompted to go through a process as if a new account was being created.&lt;/P&gt;&lt;P&gt;&amp;nbsp;&lt;/P&gt;&lt;P&gt;Now my account is completely empty, which is strange and concerning. (my notification panel is empty too)&lt;/P&gt;&lt;P&gt;&amp;nbsp;&lt;/P&gt;&lt;P&gt;I've reached out to my work partner to inquire about the issue, but I'm still unsure if this is normal. Is it possible that I was removed from the organization (if it is the case, I've got no notification!) and as a result, my account was reset? I'm unable to contact support since it's only available for paid users, and I'm not sure what to do next.&lt;/P&gt;&lt;P&gt;&amp;nbsp;&lt;/P&gt;&lt;P&gt;Thank you&lt;/P&gt;</description>
    <pubDate>Wed, 01 Mar 2023 20:22:42 GMT</pubDate>
    <dc:creator>wassimbenromdhane</dc:creator>
    <dc:date>2023-03-01T20:22:42Z</dc:date>
    <item>
      <title>My account has been reset or initialized</title>
      <link>https://www.dropboxforum.com/t5/Settings-and-Preferences/My-account-has-been-reset-or-initialized/m-p/664449#M13853</link>
      <description>&lt;P&gt;Hi there! I hope you're doing well.&lt;/P&gt;&lt;P&gt;I'm having an issue with my Dropbox account. I had been using it for personal purposes, but then I received an invitation to switch to an enterprise account for work. Everything seemed to be fine until yesterday when I logged in and was prompted to go through a process as if a new account was being created.&lt;/P&gt;&lt;P&gt;&amp;nbsp;&lt;/P&gt;&lt;P&gt;Now my account is completely empty, which is strange and concerning. (my notification panel is empty too)&lt;/P&gt;&lt;P&gt;&amp;nbsp;&lt;/P&gt;&lt;P&gt;I've reached out to my work partner to inquire about the issue, but I'm still unsure if this is normal. Is it possible that I was removed from the organization (if it is the case, I've got no notification!) and as a result, my account was reset? I'm unable to contact support since it's only available for paid users, and I'm not sure what to do next.&lt;/P&gt;&lt;P&gt;&amp;nbsp;&lt;/P&gt;&lt;P&gt;Thank you&lt;/P&gt;</description>
      <pubDate>Wed, 01 Mar 2023 20:22:42 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Settings-and-Preferences/My-account-has-been-reset-or-initialized/m-p/664449#M13853</guid>
      <dc:creator>wassimbenromdhane</dc:creator>
      <dc:date>2023-03-01T20:22:42Z</dc:date>
    </item>
    <item>
      <title>Re: My account has been reset or initialized</title>
      <link>https://www.dropboxforum.com/t5/Settings-and-Preferences/My-account-has-been-reset-or-initialized/m-p/664469#M13854</link>
      <description>&lt;P&gt;Hi &lt;SPAN style="background: var(--ck-color-mention-background); color: var(--ck-color-mention-text);"&gt;&lt;a href="https://www.dropboxforum.com/t5/user/viewprofilepage/user-id/1627304"&gt;@wassimbenromdhane&lt;/a&gt;&lt;/SPAN&gt;, thanks for bringing this to our attention.&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;Did you login to the same account as before, or did you use a different email?&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;Do you &lt;A href="https://help.dropbox.com/plans/join-team-existing-user" target="_blank"&gt;merge your account&lt;/A&gt; with the Dropbox Business team, or did you create a new account for your personal files?&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;This will help me to assist further!&lt;/P&gt;</description>
      <pubDate>Wed, 01 Mar 2023 20:58:05 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Settings-and-Preferences/My-account-has-been-reset-or-initialized/m-p/664469#M13854</guid>
      <dc:creator>Jay</dc:creator>
      <dc:date>2023-03-01T20:58:05Z</dc:date>
    </item>
    <item>
      <title>Re: My account has been reset or initialized</title>
      <link>https://www.dropboxforum.com/t5/Settings-and-Preferences/My-account-has-been-reset-or-initialized/m-p/664492#M13855</link>
      <description>&lt;P&gt;No same account, I use it before for personal and the I joined my work organisation&lt;/P&gt;</description>
      <pubDate>Wed, 01 Mar 2023 22:30:25 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Settings-and-Preferences/My-account-has-been-reset-or-initialized/m-p/664492#M13855</guid>
      <dc:creator>wassimbenromdhane</dc:creator>
      <dc:date>2023-03-01T22:30:25Z</dc:date>
    </item>
    <item>
      <title>Re: My account has been reset or initialized</title>
      <link>https://www.dropboxforum.com/t5/Settings-and-Preferences/My-account-has-been-reset-or-initialized/m-p/664494#M13856</link>
      <description>&lt;P&gt;Since you had to sign up as if it was a new account, it sounds like the original account might've been deleted in that case.&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;I'd recommend getting in contact with &lt;A href="https://help.dropbox.com/account-access/find-admin" target="_blank"&gt;the team admin&lt;/A&gt; for your Enterprise team for them to see if the old account is still on their system somewhere.&amp;nbsp;&lt;/P&gt;</description>
      <pubDate>Wed, 01 Mar 2023 22:44:48 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Settings-and-Preferences/My-account-has-been-reset-or-initialized/m-p/664494#M13856</guid>
      <dc:creator>Jay</dc:creator>
      <dc:date>2023-03-01T22:44:48Z</dc:date>
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