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    <title>topic Re: Not receiving 6 digit verification code in Settings and Preferences</title>
    <link>https://www.dropboxforum.com/t5/Settings-and-Preferences/Not-receiving-6-digit-verification-code/m-p/678233#M14471</link>
    <description>&lt;P&gt;Is a public provider, outlook!&lt;/P&gt;</description>
    <pubDate>Thu, 20 Apr 2023 12:32:46 GMT</pubDate>
    <dc:creator>ImGone</dc:creator>
    <dc:date>2023-04-20T12:32:46Z</dc:date>
    <item>
      <title>Not receiving 6 digit verification code</title>
      <link>https://www.dropboxforum.com/t5/Settings-and-Preferences/Not-receiving-6-digit-verification-code/m-p/678208#M14466</link>
      <description>&lt;P&gt;Hi, Dropbox Team!&lt;BR /&gt;&lt;SPAN&gt;I have been trying to access my dropbox account for the past month and have not received any 6 digit access code emails or any password reset emails, or for that matter any emails from Dropbox.&lt;BR /&gt;&lt;BR /&gt;&lt;/SPAN&gt;this is an account I'm using to create the topic, I created it to access the community in search of solving my problem on my main storage account!&lt;/P&gt;</description>
      <pubDate>Thu, 20 Apr 2023 10:41:29 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Settings-and-Preferences/Not-receiving-6-digit-verification-code/m-p/678208#M14466</guid>
      <dc:creator>ImGone</dc:creator>
      <dc:date>2023-04-20T10:41:29Z</dc:date>
    </item>
    <item>
      <title>Re: Not receiving 6 digit verification code</title>
      <link>https://www.dropboxforum.com/t5/Settings-and-Preferences/Not-receiving-6-digit-verification-code/m-p/678219#M14468</link>
      <description>&lt;P&gt;Hi &lt;SPAN style="background: var(--ck-color-mention-background); color: var(--ck-color-mention-text);"&gt;&lt;a href="https://www.dropboxforum.com/t5/user/viewprofilepage/user-id/1685023"&gt;@ImGone&lt;/a&gt;&lt;/SPAN&gt;, thanks for bringing this to our attention.&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;Could you try adding &lt;A href="mailto:no-reply@dropbox.com" target="_blank"&gt;no-reply@dropbox.com&lt;/A&gt; to your contacts list and try again.&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;Also, make sure to check the junk/spam folder just in case.&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;Keep me updated with any progress!&lt;/P&gt;</description>
      <pubDate>Thu, 20 Apr 2023 11:39:34 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Settings-and-Preferences/Not-receiving-6-digit-verification-code/m-p/678219#M14468</guid>
      <dc:creator>Jay</dc:creator>
      <dc:date>2023-04-20T11:39:34Z</dc:date>
    </item>
    <item>
      <title>Re: Not receiving 6 digit verification code</title>
      <link>https://www.dropboxforum.com/t5/Settings-and-Preferences/Not-receiving-6-digit-verification-code/m-p/678226#M14469</link>
      <description>&lt;P&gt;Hi Jay,&lt;/P&gt;&lt;P&gt;&amp;nbsp;&lt;/P&gt;&lt;P&gt;Thanks for quick reply.&lt;/P&gt;&lt;P&gt;&lt;BR /&gt;I already tried this solution but &lt;SPAN&gt;it didn't solve the problem.&lt;BR /&gt;&lt;BR /&gt;Already checked spam/junk folder.&lt;/SPAN&gt;&lt;/P&gt;</description>
      <pubDate>Thu, 20 Apr 2023 12:01:21 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Settings-and-Preferences/Not-receiving-6-digit-verification-code/m-p/678226#M14469</guid>
      <dc:creator>ImGone</dc:creator>
      <dc:date>2023-04-20T12:01:21Z</dc:date>
    </item>
    <item>
      <title>Re: Not receiving 6 digit verification code</title>
      <link>https://www.dropboxforum.com/t5/Settings-and-Preferences/Not-receiving-6-digit-verification-code/m-p/678228#M14470</link>
      <description>&lt;P&gt;Is the email you're using part of a business domain, or from a public email provider?&lt;/P&gt;</description>
      <pubDate>Thu, 20 Apr 2023 12:14:41 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Settings-and-Preferences/Not-receiving-6-digit-verification-code/m-p/678228#M14470</guid>
      <dc:creator>Jay</dc:creator>
      <dc:date>2023-04-20T12:14:41Z</dc:date>
    </item>
    <item>
      <title>Re: Not receiving 6 digit verification code</title>
      <link>https://www.dropboxforum.com/t5/Settings-and-Preferences/Not-receiving-6-digit-verification-code/m-p/678233#M14471</link>
      <description>&lt;P&gt;Is a public provider, outlook!&lt;/P&gt;</description>
      <pubDate>Thu, 20 Apr 2023 12:32:46 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Settings-and-Preferences/Not-receiving-6-digit-verification-code/m-p/678233#M14471</guid>
      <dc:creator>ImGone</dc:creator>
      <dc:date>2023-04-20T12:32:46Z</dc:date>
    </item>
    <item>
      <title>Re: Not receiving 6 digit verification code</title>
      <link>https://www.dropboxforum.com/t5/Settings-and-Preferences/Not-receiving-6-digit-verification-code/m-p/678294#M14475</link>
      <description>&lt;P&gt;Hi &lt;a href="https://www.dropboxforum.com/t5/user/viewprofilepage/user-id/1685023"&gt;@ImGone&lt;/a&gt;, I hope you’re doing well.&amp;nbsp;&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;In this case, I’d recommend logging a ticket with our support team instead. Since they have account visibility on their end, they’ll be able to look into this further.&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;Here are the steps you can follow:&amp;nbsp;&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;OL&gt;
 &lt;LI&gt;Make sure that you are NOT signed in to ANY Dropbox account in your internet browser.&lt;/LI&gt;
 &lt;LI&gt;Go to this page &lt;A href="https://www.dropbox.com/support/sign-in-issues" target="_blank"&gt;https://www.dropbox.com/support/sign-in-issues&lt;/A&gt;, and click on the “Can’t sign in?” option.&lt;/LI&gt;
 &lt;LI&gt;Scroll down the page to “Submit a Help Request”.&lt;/LI&gt;
 &lt;LI&gt;Enter your information, make sure that you enter an email address that you currently have access to, and submit it.&lt;/LI&gt;
 &lt;LI&gt;You will then receive a confirmation email that will have a ticket number.&lt;/LI&gt;
&lt;/OL&gt;
&lt;P&gt;Please upload that ticket number here, so that we can locate your request in our system.&lt;/P&gt;</description>
      <pubDate>Thu, 20 Apr 2023 15:16:48 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Settings-and-Preferences/Not-receiving-6-digit-verification-code/m-p/678294#M14475</guid>
      <dc:creator>Nancy</dc:creator>
      <dc:date>2023-04-20T15:16:48Z</dc:date>
    </item>
    <item>
      <title>Re: Not receiving 6 digit verification code</title>
      <link>https://www.dropboxforum.com/t5/Settings-and-Preferences/Not-receiving-6-digit-verification-code/m-p/705756#M15527</link>
      <description>&lt;P&gt;I am not receiving the six digit verification code to get into my dropbox. the username and password word, but it's asking for the code. I've verified that the email is working. How do I fix this. thanks Cathy&amp;nbsp;&lt;/P&gt;</description>
      <pubDate>Fri, 11 Aug 2023 19:27:43 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Settings-and-Preferences/Not-receiving-6-digit-verification-code/m-p/705756#M15527</guid>
      <dc:creator>chines1</dc:creator>
      <dc:date>2023-08-11T19:27:43Z</dc:date>
    </item>
    <item>
      <title>Re: Not receiving 6 digit verification code</title>
      <link>https://www.dropboxforum.com/t5/Settings-and-Preferences/Not-receiving-6-digit-verification-code/m-p/705799#M15533</link>
      <description>&lt;P&gt;Sorry to see that you're having this issue, &lt;SPAN style="background: var(--ck-color-mention-background); color: var(--ck-color-mention-text);"&gt;&lt;a href="https://www.dropboxforum.com/t5/user/viewprofilepage/user-id/1735100"&gt;@chines1&lt;/a&gt;&lt;/SPAN&gt;.&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;Have you checked your spam folder, to see if the email went there?&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;If not, try adding &lt;A href="mailto:no-reply@dropbox.com" target="_blank"&gt;no-reply@dropbox.com&lt;/A&gt; to your email contacts and try again.&lt;/P&gt;</description>
      <pubDate>Fri, 11 Aug 2023 23:15:02 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Settings-and-Preferences/Not-receiving-6-digit-verification-code/m-p/705799#M15533</guid>
      <dc:creator>Hannah</dc:creator>
      <dc:date>2023-08-11T23:15:02Z</dc:date>
    </item>
    <item>
      <title>Re: Not receiving 6 digit verification code</title>
      <link>https://www.dropboxforum.com/t5/Settings-and-Preferences/Not-receiving-6-digit-verification-code/m-p/705875#M15539</link>
      <description>&lt;P&gt;It's not in my junk and I've added&amp;nbsp;&lt;A href="mailto:no-reply@dropbox.com" target="_blank" rel="nofollow noopener noreferrer"&gt;no-reply@dropbox.com&lt;/A&gt;&amp;nbsp;to my contacts. what else?&amp;nbsp;&lt;/P&gt;</description>
      <pubDate>Sat, 12 Aug 2023 18:54:38 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Settings-and-Preferences/Not-receiving-6-digit-verification-code/m-p/705875#M15539</guid>
      <dc:creator>chines1</dc:creator>
      <dc:date>2023-08-12T18:54:38Z</dc:date>
    </item>
    <item>
      <title>Re: Not receiving 6 digit verification code</title>
      <link>https://www.dropboxforum.com/t5/Settings-and-Preferences/Not-receiving-6-digit-verification-code/m-p/706240#M15556</link>
      <description>&lt;P&gt;Hi &lt;SPAN style="background: var(--ck-color-mention-background); color: var(--ck-color-mention-text);"&gt;&lt;a href="https://www.dropboxforum.com/t5/user/viewprofilepage/user-id/1735100"&gt;@chines1&lt;/a&gt;&lt;/SPAN&gt;, are you using a public email provider, or a business domain for your emails?&lt;/P&gt;</description>
      <pubDate>Mon, 14 Aug 2023 23:50:04 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Settings-and-Preferences/Not-receiving-6-digit-verification-code/m-p/706240#M15556</guid>
      <dc:creator>Jay</dc:creator>
      <dc:date>2023-08-14T23:50:04Z</dc:date>
    </item>
    <item>
      <title>Re: Not receiving 6 digit verification code</title>
      <link>https://www.dropboxforum.com/t5/Settings-and-Preferences/Not-receiving-6-digit-verification-code/m-p/706372#M15557</link>
      <description>&lt;P&gt;public roadrunner&lt;/P&gt;</description>
      <pubDate>Tue, 15 Aug 2023 13:05:43 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Settings-and-Preferences/Not-receiving-6-digit-verification-code/m-p/706372#M15557</guid>
      <dc:creator>chines1</dc:creator>
      <dc:date>2023-08-15T13:05:43Z</dc:date>
    </item>
    <item>
      <title>Re: Not receiving 6 digit verification code</title>
      <link>https://www.dropboxforum.com/t5/Settings-and-Preferences/Not-receiving-6-digit-verification-code/m-p/706505#M15563</link>
      <description>&lt;P&gt;Thanks for the info, I’d recommend getting in contact with our support team directly to look into this matter in more detail.&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;You can do this by opening an incognito/private browsing window, while not signed into your account, and accessing &lt;A href="https://www.dropbox.com/support/sign-in-issues" target="_blank"&gt;this link&lt;/A&gt;.&amp;nbsp;&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;From there you should be able to contact support. Make sure to enter the same email you use to login to Dropbox.&amp;nbsp;&lt;/P&gt;</description>
      <pubDate>Tue, 15 Aug 2023 21:09:47 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Settings-and-Preferences/Not-receiving-6-digit-verification-code/m-p/706505#M15563</guid>
      <dc:creator>Jay</dc:creator>
      <dc:date>2023-08-15T21:09:47Z</dc:date>
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