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    <title>topic Re: Can't access/find my online account but all my local files are there on my HD in Settings and Preferences</title>
    <link>https://www.dropboxforum.com/t5/Settings-and-Preferences/Can-t-access-find-my-online-account-but-all-my-local-files-are/m-p/711131#M15773</link>
    <description>&lt;P&gt;Ahh... I figured it out when you gave me the tip to look at the files saved in Dropbox on my hard drive.&amp;nbsp; I was able to left click on one of the folders and select "view in Dropbox". This automatically opened up my online account.&amp;nbsp; It was associated with an older email address that I don't use anymore but that I still have access to.&amp;nbsp; Thanks!&lt;/P&gt;</description>
    <pubDate>Sun, 03 Sep 2023 01:47:01 GMT</pubDate>
    <dc:creator>NewDeviceUser</dc:creator>
    <dc:date>2023-09-03T01:47:01Z</dc:date>
    <item>
      <title>Can't access/find my online account but all my local files are there on my HD</title>
      <link>https://www.dropboxforum.com/t5/Settings-and-Preferences/Can-t-access-find-my-online-account-but-all-my-local-files-are/m-p/710938#M15762</link>
      <description>&lt;P&gt;Hi--&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;Has anyone "lost" their online account and when they tried to sign in with the email they thought was associated with the account they actually created a new basic account instead?&amp;nbsp; I tried using both of my email addresses (work and personal) to login, but when I did (and reset my forgotten password), it created a new account instead of pulling up my existing subscription.&amp;nbsp; All of my dropbox files are saved locally on my hard drive so nothing is lost, but when I go to login online, nothing is there and its a new account.&amp;nbsp;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;Is there anyway to recover an old account?&amp;nbsp; I almost never go to the online account and keep everything saved locally, assuming it was syncing. I looks like it synced.&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;&amp;nbsp; I got a new computer and need to migrate my dropbox files.&amp;nbsp; I assumed I could login online from the new device, but it looks like I have lost track of my actual account with Dropbox.&amp;nbsp; I appreciate everyone's thoughts on this issue!&lt;/P&gt;</description>
      <pubDate>Fri, 01 Sep 2023 15:56:52 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Settings-and-Preferences/Can-t-access-find-my-online-account-but-all-my-local-files-are/m-p/710938#M15762</guid>
      <dc:creator>NewDeviceUser</dc:creator>
      <dc:date>2023-09-01T15:56:52Z</dc:date>
    </item>
    <item>
      <title>Re: Can't access/find my online account but all my local files are there on my HD</title>
      <link>https://www.dropboxforum.com/t5/Settings-and-Preferences/Can-t-access-find-my-online-account-but-all-my-local-files-are/m-p/710957#M15764</link>
      <description>&lt;P&gt;Hi &lt;a href="https://www.dropboxforum.com/t5/user/viewprofilepage/user-id/1741436"&gt;@NewDeviceUser&lt;/a&gt;, welcome to the Community.&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;How long ago did you log in to your Dropbox account online, and you were able to access all of your files?&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;Is there any chance that, while trying to sign back in, you made a typo in your email address and created a new Dropbox account, or that your previous Dropbox account had a typo in the email instead?&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;Since you mention you have the desktop app installed and it’s syncing to your account, I’d like you to follow these &lt;A href="https://help.dropbox.com/account-access/find-account-email" target="_blank"&gt;steps&lt;/A&gt; on your app and compare the email address you see there with the email address showing &lt;A href="https://www.dropbox.com/account/general" target="_blank"&gt;here&lt;/A&gt;. After that, you can &lt;A href="https://help.dropbox.com/account-access/sign-in-out" target="_blank"&gt;sign in&lt;/A&gt; to your Dropbox account online with the same email address you see on the app.&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;Otherwise, if you were previously on a paid plan, and you’ve received a 12-digit transaction ID with your latest Dropbox charges, you can insert it &lt;A href="https://www.dropbox.com/payments/find_receipt" target="_blank"&gt;here&lt;/A&gt; and it’ll show you the exact email address of your Dropbox account.&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;Let me know what you find!&lt;/P&gt;</description>
      <pubDate>Fri, 01 Sep 2023 16:15:32 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Settings-and-Preferences/Can-t-access-find-my-online-account-but-all-my-local-files-are/m-p/710957#M15764</guid>
      <dc:creator>Nancy</dc:creator>
      <dc:date>2023-09-01T16:15:32Z</dc:date>
    </item>
    <item>
      <title>Re: Can't access/find my online account but all my local files are there on my HD</title>
      <link>https://www.dropboxforum.com/t5/Settings-and-Preferences/Can-t-access-find-my-online-account-but-all-my-local-files-are/m-p/711131#M15773</link>
      <description>&lt;P&gt;Ahh... I figured it out when you gave me the tip to look at the files saved in Dropbox on my hard drive.&amp;nbsp; I was able to left click on one of the folders and select "view in Dropbox". This automatically opened up my online account.&amp;nbsp; It was associated with an older email address that I don't use anymore but that I still have access to.&amp;nbsp; Thanks!&lt;/P&gt;</description>
      <pubDate>Sun, 03 Sep 2023 01:47:01 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Settings-and-Preferences/Can-t-access-find-my-online-account-but-all-my-local-files-are/m-p/711131#M15773</guid>
      <dc:creator>NewDeviceUser</dc:creator>
      <dc:date>2023-09-03T01:47:01Z</dc:date>
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