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    <title>topic Re: Issue logging in and payment taken, but account is not upgraded in Settings and Preferences</title>
    <link>https://www.dropboxforum.com/t5/Settings-and-Preferences/Issue-logging-in-and-payment-taken-but-account-is-not-upgraded/m-p/719763#M16168</link>
    <description>&lt;P&gt;Hey Robert, unfortunately phone support is currently available to our Dropbox Business admin accounts, but you should be able to log a ticket to our support team.&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;Open &lt;A href="https://www.dropbox.com/support/billing-issues" target="_blank"&gt;this link&lt;/A&gt; from a private browsing/incognito window, insert your info and submit your request.&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;Once you have the ticket number, please send it along here as well.&lt;/P&gt;</description>
    <pubDate>Mon, 09 Oct 2023 11:50:25 GMT</pubDate>
    <dc:creator>Hannah</dc:creator>
    <dc:date>2023-10-09T11:50:25Z</dc:date>
    <item>
      <title>Issue logging in and payment taken, but account is not upgraded</title>
      <link>https://www.dropboxforum.com/t5/Settings-and-Preferences/Issue-logging-in-and-payment-taken-but-account-is-not-upgraded/m-p/719313#M16135</link>
      <description>&lt;P&gt;Can somebody please help me as I’m having issues logging in and no contact support available on phone&lt;/P&gt;</description>
      <pubDate>Fri, 06 Oct 2023 18:52:18 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Settings-and-Preferences/Issue-logging-in-and-payment-taken-but-account-is-not-upgraded/m-p/719313#M16135</guid>
      <dc:creator>Robertuk</dc:creator>
      <dc:date>2023-10-06T18:52:18Z</dc:date>
    </item>
    <item>
      <title>Re: Issue logging in and payment taken, but account is not upgraded</title>
      <link>https://www.dropboxforum.com/t5/Settings-and-Preferences/Issue-logging-in-and-payment-taken-but-account-is-not-upgraded/m-p/719333#M16136</link>
      <description>&lt;P&gt;Hey &lt;SPAN class="mention" data-mention="@Robertuk" style="background: var(--ck-color-mention-background); color: var(--ck-color-mention-text);"&gt;&lt;A href="https://www.dropboxforum.com/t5/user/viewprofilepage/user-id/1753383" target="_blank"&gt;@Robertuk&lt;/A&gt;&lt;/SPAN&gt;, thanks for reaching out to us and sorry to see you're having trouble.&lt;/P&gt;&lt;P&gt;&amp;nbsp;&lt;/P&gt;&lt;P&gt;Unfortunately, since this is a public forum, we can't really assist you with a screen-sharing session, however, can you please let us know more about the issue you're having?&lt;/P&gt;&lt;P&gt;&amp;nbsp;&lt;/P&gt;&lt;P&gt;I understand you're not able to login to your account, but can you give us some more details?&lt;/P&gt;&lt;P&gt;&amp;nbsp;&lt;/P&gt;&lt;P&gt;Thanks in advance.&lt;/P&gt;</description>
      <pubDate>Fri, 06 Oct 2023 18:54:12 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Settings-and-Preferences/Issue-logging-in-and-payment-taken-but-account-is-not-upgraded/m-p/719333#M16136</guid>
      <dc:creator>Hannah</dc:creator>
      <dc:date>2023-10-06T18:54:12Z</dc:date>
    </item>
    <item>
      <title>Re: Issue logging in and payment taken, but account is not upgraded</title>
      <link>https://www.dropboxforum.com/t5/Settings-and-Preferences/Issue-logging-in-and-payment-taken-but-account-is-not-upgraded/m-p/719380#M16137</link>
      <description>Hi 
&lt;BR /&gt; 
&lt;BR /&gt;The problem started when my excel spreadsheet within drop box deleted all the info when I hit a key (unsure what it was) 
&lt;BR /&gt; 
&lt;BR /&gt;Then I could t log in - I’ve now sorted that 
&lt;BR /&gt; 
&lt;BR /&gt;I then paid 9.99 to upgrade to to paid version as it has backup - payment has been taken but it hasn’t upgraded</description>
      <pubDate>Fri, 06 Oct 2023 18:52:46 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Settings-and-Preferences/Issue-logging-in-and-payment-taken-but-account-is-not-upgraded/m-p/719380#M16137</guid>
      <dc:creator>Robertuk</dc:creator>
      <dc:date>2023-10-06T18:52:46Z</dc:date>
    </item>
    <item>
      <title>Re: Issue logging in and payment taken, but account is not upgraded</title>
      <link>https://www.dropboxforum.com/t5/Settings-and-Preferences/Issue-logging-in-and-payment-taken-but-account-is-not-upgraded/m-p/719414#M16138</link>
      <description>&lt;P&gt;Thanks for clarifying, Robert, and I'm happy to see that you were able to sort out the logging in issue.&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;As for your upgrade, did you do it through the Dropbox app on your mobile device? Were you billed through iTunes or Google Play?&lt;/P&gt;</description>
      <pubDate>Fri, 06 Oct 2023 18:57:28 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Settings-and-Preferences/Issue-logging-in-and-payment-taken-but-account-is-not-upgraded/m-p/719414#M16138</guid>
      <dc:creator>Hannah</dc:creator>
      <dc:date>2023-10-06T18:57:28Z</dc:date>
    </item>
    <item>
      <title>Re: Issue logging in and payment taken, but account is not upgraded</title>
      <link>https://www.dropboxforum.com/t5/Settings-and-Preferences/Issue-logging-in-and-payment-taken-but-account-is-not-upgraded/m-p/719425#M16139</link>
      <description>Hi&lt;BR /&gt;&lt;BR /&gt;No,?I submitted my card details and it took the 9.99’paymwnt</description>
      <pubDate>Fri, 06 Oct 2023 19:36:53 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Settings-and-Preferences/Issue-logging-in-and-payment-taken-but-account-is-not-upgraded/m-p/719425#M16139</guid>
      <dc:creator>Robertuk</dc:creator>
      <dc:date>2023-10-06T19:36:53Z</dc:date>
    </item>
    <item>
      <title>Re: Issue logging in and payment taken, but account is not upgraded</title>
      <link>https://www.dropboxforum.com/t5/Settings-and-Preferences/Issue-logging-in-and-payment-taken-but-account-is-not-upgraded/m-p/719456#M16140</link>
      <description>&lt;P&gt;Hi from me as well, &lt;a href="https://www.dropboxforum.com/t5/user/viewprofilepage/user-id/1753383"&gt;@Robertuk&lt;/a&gt;.&amp;nbsp;&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;There’s a possibility you have a second Dropbox account under a different email address that has been upgraded instead.&amp;nbsp;&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;Do you see a 12-digit transaction ID in your bank statement, when opening your Dropbox charges? If yes, please insert it &lt;A href="https://www.dropbox.com/payments/find_receipt" target="_blank"&gt;here&lt;/A&gt;, and compare the email address you’ll see with the one showing &lt;A href="https://www.dropbox.com/account/general" target="_blank"&gt;here&lt;/A&gt;. Are they the same?&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;If not, you'll need to &lt;A href="https://help.dropbox.com/account-access/sign-in-out" target="_blank"&gt;sign in&lt;/A&gt; to Dropbox with the correct email address to access your subscription.&lt;/P&gt;</description>
      <pubDate>Fri, 06 Oct 2023 22:02:27 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Settings-and-Preferences/Issue-logging-in-and-payment-taken-but-account-is-not-upgraded/m-p/719456#M16140</guid>
      <dc:creator>Nancy</dc:creator>
      <dc:date>2023-10-06T22:02:27Z</dc:date>
    </item>
    <item>
      <title>Re: Issue logging in and payment taken, but account is not upgraded</title>
      <link>https://www.dropboxforum.com/t5/Settings-and-Preferences/Issue-logging-in-and-payment-taken-but-account-is-not-upgraded/m-p/719500#M16143</link>
      <description>Hi&lt;BR /&gt;&lt;BR /&gt;No transaction I’d - no, it’s going to take 999 every month of my card and I don’t know where it’s going or what it’s going for, I actually want the upgrade on my proper Dropbox. I don’t know where this has gone wrong, is it possible to speak to somebody on the phone please?</description>
      <pubDate>Sat, 07 Oct 2023 10:34:55 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Settings-and-Preferences/Issue-logging-in-and-payment-taken-but-account-is-not-upgraded/m-p/719500#M16143</guid>
      <dc:creator>Robertuk</dc:creator>
      <dc:date>2023-10-07T10:34:55Z</dc:date>
    </item>
    <item>
      <title>Re: Issue logging in and payment taken, but account is not upgraded</title>
      <link>https://www.dropboxforum.com/t5/Settings-and-Preferences/Issue-logging-in-and-payment-taken-but-account-is-not-upgraded/m-p/719763#M16168</link>
      <description>&lt;P&gt;Hey Robert, unfortunately phone support is currently available to our Dropbox Business admin accounts, but you should be able to log a ticket to our support team.&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;Open &lt;A href="https://www.dropbox.com/support/billing-issues" target="_blank"&gt;this link&lt;/A&gt; from a private browsing/incognito window, insert your info and submit your request.&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;Once you have the ticket number, please send it along here as well.&lt;/P&gt;</description>
      <pubDate>Mon, 09 Oct 2023 11:50:25 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Settings-and-Preferences/Issue-logging-in-and-payment-taken-but-account-is-not-upgraded/m-p/719763#M16168</guid>
      <dc:creator>Hannah</dc:creator>
      <dc:date>2023-10-09T11:50:25Z</dc:date>
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