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  <channel>
    <title>topic Re: Issue with removing old (unlinked) devices in Dropbox account settings page in Settings and Preferences</title>
    <link>https://www.dropboxforum.com/t5/Settings-and-Preferences/Issue-with-removing-old-unlinked-devices-in-Dropbox-account/m-p/732521#M16630</link>
    <description>&lt;P&gt;Hello Jay. I don't know whether VIP1 solved his problem, but I'm having the same one. Followed all the steps you provided (including the last) and I'm still not able to remove any device.&lt;/P&gt;</description>
    <pubDate>Mon, 27 Nov 2023 04:32:55 GMT</pubDate>
    <dc:creator>KalebC</dc:creator>
    <dc:date>2023-11-27T04:32:55Z</dc:date>
    <item>
      <title>Issue with removing old (unlinked) devices in Dropbox account settings page</title>
      <link>https://www.dropboxforum.com/t5/Settings-and-Preferences/Issue-with-removing-old-unlinked-devices-in-Dropbox-account/m-p/732059#M16603</link>
      <description>&lt;P&gt;Hi Dropbox community,&lt;/P&gt;&lt;P&gt;&amp;nbsp;&lt;/P&gt;&lt;P&gt;Recently, I noticed that all of my devices from the entire history of my Dropbox app usage are listed again in the "Settings =&amp;gt; Devices" section&lt;/P&gt;&lt;P&gt;&amp;nbsp;&lt;/P&gt;&lt;P&gt;Upon attempting to remove these old devices by clicking on the trash icon next to the respective device hostname, I encountered a problem. Instead of successfully removing the device, the page simply refreshes without any changes, and no error message is displayed (only green message with "&lt;SPAN class=""&gt;Host dismissed&lt;/SPAN&gt;&lt;SPAN&gt;" text)&lt;/SPAN&gt;&lt;/P&gt;&lt;P&gt;&amp;nbsp;&lt;/P&gt;&lt;P&gt;I have made several attempts to resolve this issue, including refreshing the page, logging out and logging back in, and clearing browser cache, but the problem persists.&lt;/P&gt;</description>
      <pubDate>Thu, 23 Nov 2023 14:05:59 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Settings-and-Preferences/Issue-with-removing-old-unlinked-devices-in-Dropbox-account/m-p/732059#M16603</guid>
      <dc:creator>VIP1</dc:creator>
      <dc:date>2023-11-23T14:05:59Z</dc:date>
    </item>
    <item>
      <title>Re: Issue with removing old (unlinked) devices in Dropbox account settings page</title>
      <link>https://www.dropboxforum.com/t5/Settings-and-Preferences/Issue-with-removing-old-unlinked-devices-in-Dropbox-account/m-p/732071#M16604</link>
      <description>&lt;P&gt;Hi &lt;SPAN style="background: var(--ck-color-mention-background); color: var(--ck-color-mention-text);"&gt;&lt;a href="https://www.dropboxforum.com/t5/user/viewprofilepage/user-id/1770785"&gt;@VIP1&lt;/a&gt;&lt;/SPAN&gt;, thanks for posting today!&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;Could you try switching browsers and then removing the devices to see if this helps?&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;Keep me posted!&lt;/P&gt;</description>
      <pubDate>Thu, 23 Nov 2023 14:55:41 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Settings-and-Preferences/Issue-with-removing-old-unlinked-devices-in-Dropbox-account/m-p/732071#M16604</guid>
      <dc:creator>Jay</dc:creator>
      <dc:date>2023-11-23T14:55:41Z</dc:date>
    </item>
    <item>
      <title>Re: Issue with removing old (unlinked) devices in Dropbox account settings page</title>
      <link>https://www.dropboxforum.com/t5/Settings-and-Preferences/Issue-with-removing-old-unlinked-devices-in-Dropbox-account/m-p/732072#M16605</link>
      <description>&lt;P&gt;Hi Jay,&lt;/P&gt;&lt;P&gt;&amp;nbsp;&lt;/P&gt;&lt;P&gt;Thank you for your prompt response.&lt;/P&gt;&lt;P&gt;&amp;nbsp;&lt;/P&gt;&lt;P&gt;I have just tested the device removal process using Google Chrome (fresh setup with default settings with no custom extensions), and unfortunately, I encountered the same behavior as with Safari 17.1. The issue persists, and the devices are not being removed successfully &lt;img class="lia-deferred-image lia-image-emoji" src="https://www.dropboxforum.com/html/@5E04C24D8D7A88BE19A4153DBA85A31D/emoticons/1f622.png" alt=":crying_face:" title=":crying_face:" /&gt;&lt;/P&gt;</description>
      <pubDate>Thu, 23 Nov 2023 15:04:16 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Settings-and-Preferences/Issue-with-removing-old-unlinked-devices-in-Dropbox-account/m-p/732072#M16605</guid>
      <dc:creator>VIP1</dc:creator>
      <dc:date>2023-11-23T15:04:16Z</dc:date>
    </item>
    <item>
      <title>Re: Issue with removing old (unlinked) devices in Dropbox account settings page</title>
      <link>https://www.dropboxforum.com/t5/Settings-and-Preferences/Issue-with-removing-old-unlinked-devices-in-Dropbox-account/m-p/732077#M16606</link>
      <description>&lt;P&gt;Could you attach a screenshot showing your devices page, and the error you're getting when removing them?&lt;/P&gt;</description>
      <pubDate>Thu, 23 Nov 2023 15:52:21 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Settings-and-Preferences/Issue-with-removing-old-unlinked-devices-in-Dropbox-account/m-p/732077#M16606</guid>
      <dc:creator>Jay</dc:creator>
      <dc:date>2023-11-23T15:52:21Z</dc:date>
    </item>
    <item>
      <title>Re: Issue with removing old (unlinked) devices in Dropbox account settings page</title>
      <link>https://www.dropboxforum.com/t5/Settings-and-Preferences/Issue-with-removing-old-unlinked-devices-in-Dropbox-account/m-p/732234#M16607</link>
      <description>&lt;P&gt;&lt;span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="screen-capture-2.gif" style="width: 640px;"&gt;&lt;img src="https://www.dropboxforum.com/t5/image/serverpage/image-id/42359iDAEC07C3471A0133/image-size/large?v=v2&amp;amp;px=999" role="button" title="screen-capture-2.gif" alt="screen-capture-2.gif" /&gt;&lt;/span&gt;&lt;/P&gt;&lt;P&gt;&amp;nbsp;&lt;/P&gt;&lt;P&gt;I have only green text message with text&amp;nbsp;"Host dismissed". Same behavior on mobile as well&lt;/P&gt;</description>
      <pubDate>Fri, 24 Nov 2023 11:11:57 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Settings-and-Preferences/Issue-with-removing-old-unlinked-devices-in-Dropbox-account/m-p/732234#M16607</guid>
      <dc:creator>VIP1</dc:creator>
      <dc:date>2023-11-24T11:11:57Z</dc:date>
    </item>
    <item>
      <title>Re: Issue with removing old (unlinked) devices in Dropbox account settings page</title>
      <link>https://www.dropboxforum.com/t5/Settings-and-Preferences/Issue-with-removing-old-unlinked-devices-in-Dropbox-account/m-p/732290#M16610</link>
      <description>&lt;P&gt;Could you try doing a forced refresh of the cache in your browser, just to ensure that the devices that were removed no longer appear there?&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;The steps to do this on Chrome are Shift+Command+R.&lt;/P&gt;</description>
      <pubDate>Fri, 24 Nov 2023 17:02:09 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Settings-and-Preferences/Issue-with-removing-old-unlinked-devices-in-Dropbox-account/m-p/732290#M16610</guid>
      <dc:creator>Jay</dc:creator>
      <dc:date>2023-11-24T17:02:09Z</dc:date>
    </item>
    <item>
      <title>Re: Issue with removing old (unlinked) devices in Dropbox account settings page</title>
      <link>https://www.dropboxforum.com/t5/Settings-and-Preferences/Issue-with-removing-old-unlinked-devices-in-Dropbox-account/m-p/732521#M16630</link>
      <description>&lt;P&gt;Hello Jay. I don't know whether VIP1 solved his problem, but I'm having the same one. Followed all the steps you provided (including the last) and I'm still not able to remove any device.&lt;/P&gt;</description>
      <pubDate>Mon, 27 Nov 2023 04:32:55 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Settings-and-Preferences/Issue-with-removing-old-unlinked-devices-in-Dropbox-account/m-p/732521#M16630</guid>
      <dc:creator>KalebC</dc:creator>
      <dc:date>2023-11-27T04:32:55Z</dc:date>
    </item>
    <item>
      <title>Re: Issue with removing old (unlinked) devices in Dropbox account settings page</title>
      <link>https://www.dropboxforum.com/t5/Settings-and-Preferences/Issue-with-removing-old-unlinked-devices-in-Dropbox-account/m-p/732526#M16632</link>
      <description>Hi Jay,&lt;BR /&gt;&lt;BR /&gt;Thank you for the suggestion. I followed your instructions and performed a forced refresh of the cache using Shift+Command+R on Chrome. Unfortunately, this absolutely did not resolve the issue, and the removed devices still appear in the device history.&lt;BR /&gt;&lt;BR /&gt;Just to provide additional context, I have also attempted the device removal process on a lot of different devices, both mobile and desktop, and the result remains consistent - I am unable to remove devices from the history.</description>
      <pubDate>Mon, 27 Nov 2023 06:44:17 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Settings-and-Preferences/Issue-with-removing-old-unlinked-devices-in-Dropbox-account/m-p/732526#M16632</guid>
      <dc:creator>VIP1</dc:creator>
      <dc:date>2023-11-27T06:44:17Z</dc:date>
    </item>
    <item>
      <title>Re: Issue with removing old (unlinked) devices in Dropbox account settings page</title>
      <link>https://www.dropboxforum.com/t5/Settings-and-Preferences/Issue-with-removing-old-unlinked-devices-in-Dropbox-account/m-p/733004#M16668</link>
      <description>&lt;P&gt;Thanks to both for the additional info.&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;One more question &lt;SPAN style="background: var(--ck-color-mention-background); color: var(--ck-color-mention-text);"&gt;&lt;a href="https://www.dropboxforum.com/t5/user/viewprofilepage/user-id/1774037"&gt;@KalebC&lt;/a&gt;&lt;/SPAN&gt;, can you also please check and let us know which browser you're using and which version of the browser?&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;As for you &lt;SPAN style="background: var(--ck-color-mention-background); color: var(--ck-color-mention-text);"&gt;&lt;a href="https://www.dropboxforum.com/t5/user/viewprofilepage/user-id/1770785"&gt;@VIP1&lt;/a&gt;&lt;/SPAN&gt;, can we send you an email, so we can look further into this?&lt;/P&gt;</description>
      <pubDate>Tue, 28 Nov 2023 16:16:25 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Settings-and-Preferences/Issue-with-removing-old-unlinked-devices-in-Dropbox-account/m-p/733004#M16668</guid>
      <dc:creator>Hannah</dc:creator>
      <dc:date>2023-11-28T16:16:25Z</dc:date>
    </item>
    <item>
      <title>Re: Issue with removing old (unlinked) devices in Dropbox account settings page</title>
      <link>https://www.dropboxforum.com/t5/Settings-and-Preferences/Issue-with-removing-old-unlinked-devices-in-Dropbox-account/m-p/733037#M16669</link>
      <description>Yes, please:) You can contact me by Dropbox email</description>
      <pubDate>Tue, 28 Nov 2023 17:30:10 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Settings-and-Preferences/Issue-with-removing-old-unlinked-devices-in-Dropbox-account/m-p/733037#M16669</guid>
      <dc:creator>VIP1</dc:creator>
      <dc:date>2023-11-28T17:30:10Z</dc:date>
    </item>
    <item>
      <title>Re: Issue with removing old (unlinked) devices in Dropbox account settings page</title>
      <link>https://www.dropboxforum.com/t5/Settings-and-Preferences/Issue-with-removing-old-unlinked-devices-in-Dropbox-account/m-p/733044#M16671</link>
      <description>&lt;P&gt;&lt;SPAN class=""&gt;Microsoft Edge&amp;nbsp;&lt;/SPAN&gt;&lt;SPAN class=""&gt;Version 119&lt;/SPAN&gt;&lt;/P&gt;&lt;P&gt;&amp;nbsp;&lt;/P&gt;&lt;P&gt;&lt;SPAN class=""&gt;I've also tried it on a fresh install of Firefox, it didn't work there either.&lt;/SPAN&gt;&lt;/P&gt;</description>
      <pubDate>Tue, 28 Nov 2023 18:02:13 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Settings-and-Preferences/Issue-with-removing-old-unlinked-devices-in-Dropbox-account/m-p/733044#M16671</guid>
      <dc:creator>KalebC</dc:creator>
      <dc:date>2023-11-28T18:02:13Z</dc:date>
    </item>
    <item>
      <title>Re: Issue with removing old (unlinked) devices in Dropbox account settings page</title>
      <link>https://www.dropboxforum.com/t5/Settings-and-Preferences/Issue-with-removing-old-unlinked-devices-in-Dropbox-account/m-p/733152#M16676</link>
      <description>&lt;P&gt;Thanks &lt;SPAN style="color:var(--ck-color-mention-text);"&gt;&lt;SPAN style="background: var(--ck-color-mention-background); color: var(--ck-color-mention-text);"&gt;&lt;a href="https://www.dropboxforum.com/t5/user/viewprofilepage/user-id/1770785"&gt;@VIP1&lt;/a&gt;&lt;/SPAN&gt;&lt;/SPAN&gt;, I just sent you an email, so we'll continue there.&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;Can I reach out to you via email as well, &lt;SPAN style="color:var(--ck-color-mention-text);"&gt;&lt;SPAN style="background: var(--ck-color-mention-background); color: var(--ck-color-mention-text);"&gt;&lt;a href="https://www.dropboxforum.com/t5/user/viewprofilepage/user-id/1774037"&gt;@KalebC&lt;/a&gt;&lt;/SPAN&gt;&lt;/SPAN&gt;?&lt;/P&gt;</description>
      <pubDate>Wed, 29 Nov 2023 00:02:22 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Settings-and-Preferences/Issue-with-removing-old-unlinked-devices-in-Dropbox-account/m-p/733152#M16676</guid>
      <dc:creator>Hannah</dc:creator>
      <dc:date>2023-11-29T00:02:22Z</dc:date>
    </item>
    <item>
      <title>Re: Issue with removing old (unlinked) devices in Dropbox account settings page</title>
      <link>https://www.dropboxforum.com/t5/Settings-and-Preferences/Issue-with-removing-old-unlinked-devices-in-Dropbox-account/m-p/733432#M16689</link>
      <description>&lt;P&gt;Sure.&lt;/P&gt;</description>
      <pubDate>Wed, 29 Nov 2023 22:18:12 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Settings-and-Preferences/Issue-with-removing-old-unlinked-devices-in-Dropbox-account/m-p/733432#M16689</guid>
      <dc:creator>KalebC</dc:creator>
      <dc:date>2023-11-29T22:18:12Z</dc:date>
    </item>
    <item>
      <title>Re: Issue with removing old (unlinked) devices in Dropbox account settings page</title>
      <link>https://www.dropboxforum.com/t5/Settings-and-Preferences/Issue-with-removing-old-unlinked-devices-in-Dropbox-account/m-p/733461#M16693</link>
      <description>&lt;P&gt;Thanks, Kaleb! You've got mail. &lt;img class="lia-deferred-image lia-image-emoji" src="https://www.dropboxforum.com/html/@FBF7D2AB59A0D6E861EBF6A36F93B7E2/emoticons/1f642.png" alt=":slightly_smiling_face:" title=":slightly_smiling_face:" /&gt;&lt;/P&gt;</description>
      <pubDate>Wed, 29 Nov 2023 23:41:37 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Settings-and-Preferences/Issue-with-removing-old-unlinked-devices-in-Dropbox-account/m-p/733461#M16693</guid>
      <dc:creator>Hannah</dc:creator>
      <dc:date>2023-11-29T23:41:37Z</dc:date>
    </item>
    <item>
      <title>Re: Issue with removing old (unlinked) devices in Dropbox account settings page</title>
      <link>https://www.dropboxforum.com/t5/Settings-and-Preferences/Issue-with-removing-old-unlinked-devices-in-Dropbox-account/m-p/734615#M16740</link>
      <description>&lt;P&gt;Just received an email from Dropbox support. After a few confirmations from my side, the support team briefly mentioned the following:&lt;/P&gt;&lt;P&gt;&amp;nbsp;&lt;/P&gt;&lt;OL&gt;&lt;LI&gt;Having a UI button that does nothing - &lt;STRONG&gt;It's expected&lt;/STRONG&gt;&lt;/LI&gt;&lt;LI&gt;Having a confirmation text message like 'Host dismissed' that doesn't mean anything &lt;STRONG&gt;is also expected&lt;/STRONG&gt;&lt;/LI&gt;&lt;LI&gt;Keeping a lot of dumb hostnames from childhood forever without any option to delete them, even with a paid Dropbox subscription&amp;nbsp;- &lt;STRONG&gt;It's expected&lt;/STRONG&gt;&lt;/LI&gt;&lt;/OL&gt;&lt;P&gt;im serious&lt;img class="lia-deferred-image lia-image-emoji" src="https://www.dropboxforum.com/html/@8EED6F4509B87182FD6449015DB6C1A5/emoticons/1f635.png" alt=":dizzy_face:" title=":dizzy_face:" /&gt;&lt;/P&gt;</description>
      <pubDate>Tue, 05 Dec 2023 10:50:13 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Settings-and-Preferences/Issue-with-removing-old-unlinked-devices-in-Dropbox-account/m-p/734615#M16740</guid>
      <dc:creator>VIP1</dc:creator>
      <dc:date>2023-12-05T10:50:13Z</dc:date>
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