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    <title>topic Re: Changed my email and when I decided to change it back, my files were gone in Settings and Preferences</title>
    <link>https://www.dropboxforum.com/t5/Settings-and-Preferences/Changed-my-email-and-when-I-decided-to-change-it-back-my-files/m-p/745064#M17168</link>
    <description>Please, I would like to open a chat with the employee so that he can take a step with me and solve the problem quickly</description>
    <pubDate>Thu, 18 Jan 2024 10:14:58 GMT</pubDate>
    <dc:creator>Hanouf</dc:creator>
    <dc:date>2024-01-18T10:14:58Z</dc:date>
    <item>
      <title>Changed my email and when I decided to change it back, my files were gone</title>
      <link>https://www.dropboxforum.com/t5/Settings-and-Preferences/Changed-my-email-and-when-I-decided-to-change-it-back-my-files/m-p/744400#M17165</link>
      <description>&lt;P&gt;Please help me. I started entering an alternative email for my primary email in Dropbox in the Change email box, and when I decided to return to my primary email for Dropbox, I did not find all the pictures gone, and also in the alternative email, there is no solution. What is the solution to return them, knowing that I did not delete them?&lt;/P&gt;</description>
      <pubDate>Thu, 18 Jan 2024 08:28:43 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Settings-and-Preferences/Changed-my-email-and-when-I-decided-to-change-it-back-my-files/m-p/744400#M17165</guid>
      <dc:creator>Hanouf</dc:creator>
      <dc:date>2024-01-18T08:28:43Z</dc:date>
    </item>
    <item>
      <title>Re: Changed my email and when I decided to change it back, my files were gone</title>
      <link>https://www.dropboxforum.com/t5/Settings-and-Preferences/Changed-my-email-and-when-I-decided-to-change-it-back-my-files/m-p/744980#M17166</link>
      <description>&lt;P&gt;Hey &lt;SPAN style="background: var(--ck-color-mention-background); color: var(--ck-color-mention-text);"&gt;&lt;a href="https://www.dropboxforum.com/t5/user/viewprofilepage/user-id/1795187"&gt;@Hanouf&lt;/a&gt;&lt;/SPAN&gt;, sorry to see that you're having trouble.&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;Changing the email address associated with your account, wouldn't cause you to lose your files.&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;Is it possible that you already had another, empty account under your primary email address?&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;I'd suggest opening a private browsing/incognito window to try to sign in and see if that's the case.&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;Which email is the account currently associated with? Your secondary one?&amp;nbsp;&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;Keep me posted.&lt;/P&gt;</description>
      <pubDate>Thu, 18 Jan 2024 08:31:43 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Settings-and-Preferences/Changed-my-email-and-when-I-decided-to-change-it-back-my-files/m-p/744980#M17166</guid>
      <dc:creator>Hannah</dc:creator>
      <dc:date>2024-01-18T08:31:43Z</dc:date>
    </item>
    <item>
      <title>Re: Changed my email and when I decided to change it back, my files were gone</title>
      <link>https://www.dropboxforum.com/t5/Settings-and-Preferences/Changed-my-email-and-when-I-decided-to-change-it-back-my-files/m-p/745061#M17167</link>
      <description>&lt;P&gt;The current email I use is this [removed per the &lt;A href="https://www.dropboxforum.com/t5/About-the-Dropbox-Community/Community-Guidelines/td-p/325896" target="_blank"&gt;Dropbox Community Guidelines&lt;/A&gt;]&lt;BR /&gt;I deleted the other alternate email, but this is my primary email and that's where all the files were located&lt;/P&gt;</description>
      <pubDate>Thu, 18 Jan 2024 10:14:28 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Settings-and-Preferences/Changed-my-email-and-when-I-decided-to-change-it-back-my-files/m-p/745061#M17167</guid>
      <dc:creator>Hanouf</dc:creator>
      <dc:date>2024-01-18T10:14:28Z</dc:date>
    </item>
    <item>
      <title>Re: Changed my email and when I decided to change it back, my files were gone</title>
      <link>https://www.dropboxforum.com/t5/Settings-and-Preferences/Changed-my-email-and-when-I-decided-to-change-it-back-my-files/m-p/745064#M17168</link>
      <description>Please, I would like to open a chat with the employee so that he can take a step with me and solve the problem quickly</description>
      <pubDate>Thu, 18 Jan 2024 10:14:58 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Settings-and-Preferences/Changed-my-email-and-when-I-decided-to-change-it-back-my-files/m-p/745064#M17168</guid>
      <dc:creator>Hanouf</dc:creator>
      <dc:date>2024-01-18T10:14:58Z</dc:date>
    </item>
    <item>
      <title>Re: Changed my email and when I decided to change it back, my files were gone</title>
      <link>https://www.dropboxforum.com/t5/Settings-and-Preferences/Changed-my-email-and-when-I-decided-to-change-it-back-my-files/m-p/745113#M17170</link>
      <description>&lt;P&gt;I'm afraid that chat support is available only to our paid users, &lt;SPAN style="background: var(--ck-color-mention-background); color: var(--ck-color-mention-text);"&gt;&lt;a href="https://www.dropboxforum.com/t5/user/viewprofilepage/user-id/1795187"&gt;@Hanouf&lt;/a&gt;&lt;/SPAN&gt;, but we'll try our best to resolve this here.&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;When you say you deleted the alternative email, do you mean you deleted the email address or the Dropbox account associated with it?&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;Because from what I understand, you didn't change your Dropbox email, you just created a new account with your primary address.&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;Did you try logging in with the old address, to see if it allows you?&lt;/P&gt;</description>
      <pubDate>Thu, 18 Jan 2024 12:14:32 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Settings-and-Preferences/Changed-my-email-and-when-I-decided-to-change-it-back-my-files/m-p/745113#M17170</guid>
      <dc:creator>Hannah</dc:creator>
      <dc:date>2024-01-18T12:14:32Z</dc:date>
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