<?xml version="1.0" encoding="UTF-8"?>
<rss xmlns:content="http://purl.org/rss/1.0/modules/content/" xmlns:dc="http://purl.org/dc/elements/1.1/" xmlns:rdf="http://www.w3.org/1999/02/22-rdf-syntax-ns#" xmlns:taxo="http://purl.org/rss/1.0/modules/taxonomy/" version="2.0">
  <channel>
    <title>topic Re: Change my email address without having access to email account used to create the Dropbox acc... in Settings and Preferences</title>
    <link>https://www.dropboxforum.com/t5/Settings-and-Preferences/Change-my-email-address-without-having-access-to-email-account/m-p/749298#M17325</link>
    <description>&lt;P&gt;Is there a way for you to a) first verify me on a different email address, and b) change the email address on my paid account?&lt;/P&gt;</description>
    <pubDate>Mon, 05 Feb 2024 22:00:09 GMT</pubDate>
    <dc:creator>CCbug1</dc:creator>
    <dc:date>2024-02-05T22:00:09Z</dc:date>
    <item>
      <title>Change my email address without having access to email account used to create the Dropbox account.</title>
      <link>https://www.dropboxforum.com/t5/Settings-and-Preferences/Change-my-email-address-without-having-access-to-email-account/m-p/749218#M17311</link>
      <description>&lt;P&gt;I had a free Dropbox account for many years, using my primary email address.&amp;nbsp; Several years ago, I set up a new account, with more storage, that I'm paying for so that I could share photos with my mom (now 98).&amp;nbsp; At the time, I set up a new email address and associated it with that 2nd account. I don't use that email address for anything else, but now that email address has hacked.&amp;nbsp; I can't log on to it anymore - they changed the phone numbers associated with it, so I can't get the log on code. So now there's a free account (that my laptop is logged onto) and a paid account (which my phone is currently logged on to).&amp;nbsp; The paid one is the one I use the most since it has thousands of pictures now.&amp;nbsp; I wanted to log onto the paid account on my laptop but I can't, because I can't get or change the password.&amp;nbsp; I also can't find a way to change the email address associated with that account.&lt;/P&gt;</description>
      <pubDate>Mon, 05 Feb 2024 18:17:20 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Settings-and-Preferences/Change-my-email-address-without-having-access-to-email-account/m-p/749218#M17311</guid>
      <dc:creator>CCbug1</dc:creator>
      <dc:date>2024-02-05T18:17:20Z</dc:date>
    </item>
    <item>
      <title>Re: Change my email address without having access to email account used to create the Dropbox acc...</title>
      <link>https://www.dropboxforum.com/t5/Settings-and-Preferences/Change-my-email-address-without-having-access-to-email-account/m-p/749233#M17312</link>
      <description>&lt;P&gt;Hey &lt;a href="https://www.dropboxforum.com/t5/user/viewprofilepage/user-id/1801212"&gt;@CCbug1&lt;/a&gt;, I'd be happy to help as much as possible here!&amp;nbsp;&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;Do you happen to remember the password of the paid account?&amp;nbsp;&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;If so, then you can try logging into the website, online to see if you can &lt;A href="https://help.dropbox.com/account-settings/change-email" target="_blank"&gt;change your email from there&lt;/A&gt;.&amp;nbsp;&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;Provided that it still asks for the 6-digit-security-code or that you don't remember your password, let me know and I'll be happy to open a ticket on my end for you.&amp;nbsp;&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;I'm suggesting the ticket route, since we might need some account-specific info, so it should be safer.&amp;nbsp;&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;Let me know more!&lt;/P&gt;</description>
      <pubDate>Mon, 05 Feb 2024 18:21:56 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Settings-and-Preferences/Change-my-email-address-without-having-access-to-email-account/m-p/749233#M17312</guid>
      <dc:creator>Megan</dc:creator>
      <dc:date>2024-02-05T18:21:56Z</dc:date>
    </item>
    <item>
      <title>Re: Change my email address without having access to email account used to create the Dropbox acc...</title>
      <link>https://www.dropboxforum.com/t5/Settings-and-Preferences/Change-my-email-address-without-having-access-to-email-account/m-p/749243#M17315</link>
      <description>&lt;P&gt;Hello Megan, no the password that I thought was correct, is not.&amp;nbsp; So I can't log into the paid account.&amp;nbsp; (Can't change password because code is sent to email address that's been hacked.) Can you open a ticket to help with getting the email changed on the paid account?&amp;nbsp; Thank you!&lt;/P&gt;</description>
      <pubDate>Mon, 05 Feb 2024 18:52:04 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Settings-and-Preferences/Change-my-email-address-without-having-access-to-email-account/m-p/749243#M17315</guid>
      <dc:creator>CCbug1</dc:creator>
      <dc:date>2024-02-05T18:52:04Z</dc:date>
    </item>
    <item>
      <title>Re: Change my email address without having access to email account used to create the Dropbox acc...</title>
      <link>https://www.dropboxforum.com/t5/Settings-and-Preferences/Change-my-email-address-without-having-access-to-email-account/m-p/749268#M17320</link>
      <description>&lt;P&gt;Its unlikely you'll be able to get the account back&amp;nbsp;&lt;a href="https://www.dropboxforum.com/t5/user/viewprofilepage/user-id/1801212"&gt;@CCbug1&lt;/a&gt;&amp;nbsp;&lt;img class="lia-deferred-image lia-image-emoji" src="https://www.dropboxforum.com/html/@B0F70D28791EB05FA3EA0C3BDDF08EE3/emoticons/1f61e.png" alt=":disappointed_face:" title=":disappointed_face:" /&gt;&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;All Dropbox, usually, do in paid account situations like this is cancel billing.&amp;nbsp;&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;&lt;A href="https://help.dropbox.com/account-access/lost-email-access" target="_blank"&gt;https://help.dropbox.com/account-access/lost-email-access&lt;/A&gt;&lt;/P&gt;</description>
      <pubDate>Mon, 05 Feb 2024 20:54:35 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Settings-and-Preferences/Change-my-email-address-without-having-access-to-email-account/m-p/749268#M17320</guid>
      <dc:creator>Mark</dc:creator>
      <dc:date>2024-02-05T20:54:35Z</dc:date>
    </item>
    <item>
      <title>Re: Change my email address without having access to email account used to create the Dropbox acc...</title>
      <link>https://www.dropboxforum.com/t5/Settings-and-Preferences/Change-my-email-address-without-having-access-to-email-account/m-p/749272#M17321</link>
      <description>&lt;P&gt;Hey &lt;SPAN style="background: var(--ck-color-mention-background); color: var(--ck-color-mention-text);"&gt;&lt;a href="https://www.dropboxforum.com/t5/user/viewprofilepage/user-id/1801212"&gt;@CCbug1&lt;/a&gt;&lt;/SPAN&gt;, definitely!&amp;nbsp;&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;I just sent an email to your Community-linked email address, I'll see you there!&lt;/P&gt;</description>
      <pubDate>Mon, 05 Feb 2024 21:07:09 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Settings-and-Preferences/Change-my-email-address-without-having-access-to-email-account/m-p/749272#M17321</guid>
      <dc:creator>Megan</dc:creator>
      <dc:date>2024-02-05T21:07:09Z</dc:date>
    </item>
    <item>
      <title>Re: Change my email address without having access to email account used to create the Dropbox acc...</title>
      <link>https://www.dropboxforum.com/t5/Settings-and-Preferences/Change-my-email-address-without-having-access-to-email-account/m-p/749291#M17322</link>
      <description>&lt;P&gt;What about my thousands of pictures?&lt;/P&gt;</description>
      <pubDate>Mon, 05 Feb 2024 21:44:23 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Settings-and-Preferences/Change-my-email-address-without-having-access-to-email-account/m-p/749291#M17322</guid>
      <dc:creator>CCbug1</dc:creator>
      <dc:date>2024-02-05T21:44:23Z</dc:date>
    </item>
    <item>
      <title>Re: Change my email address without having access to email account used to create the Dropbox acc...</title>
      <link>https://www.dropboxforum.com/t5/Settings-and-Preferences/Change-my-email-address-without-having-access-to-email-account/m-p/749295#M17323</link>
      <description>&lt;BLOCKQUOTE&gt;&lt;HR /&gt;&lt;a href="https://www.dropboxforum.com/t5/user/viewprofilepage/user-id/1801212"&gt;@CCbug1&lt;/a&gt;&amp;nbsp;wrote:&lt;BR /&gt;
&lt;P&gt;What about my thousands of pictures?&lt;/P&gt;
&lt;HR /&gt;&lt;/BLOCKQUOTE&gt;
&lt;P&gt;You may need to recover via a backup medium if you cannot get access via Dropbox.&lt;/P&gt;</description>
      <pubDate>Mon, 05 Feb 2024 21:51:40 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Settings-and-Preferences/Change-my-email-address-without-having-access-to-email-account/m-p/749295#M17323</guid>
      <dc:creator>Mark</dc:creator>
      <dc:date>2024-02-05T21:51:40Z</dc:date>
    </item>
    <item>
      <title>Re: Change my email address without having access to email account used to create the Dropbox acc...</title>
      <link>https://www.dropboxforum.com/t5/Settings-and-Preferences/Change-my-email-address-without-having-access-to-email-account/m-p/749297#M17324</link>
      <description>&lt;P&gt;We will try our best to help you gain access to the account &lt;SPAN style="color:var(--ck-color-mention-text);"&gt;&lt;SPAN style="background: var(--ck-color-mention-background); color: var(--ck-color-mention-text);"&gt;&lt;a href="https://www.dropboxforum.com/t5/user/viewprofilepage/user-id/1801212"&gt;@CCbug1&lt;/a&gt;&lt;/SPAN&gt;&lt;/SPAN&gt;.&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;However, if we can't do that, then it'd be best for you to download them from your connected device that you already have access to.&amp;nbsp;&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;That way, we can cancel the plan, and you can transfer them onto a different one.&amp;nbsp;&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;I hope this clarifies!&lt;/P&gt;</description>
      <pubDate>Mon, 05 Feb 2024 21:52:59 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Settings-and-Preferences/Change-my-email-address-without-having-access-to-email-account/m-p/749297#M17324</guid>
      <dc:creator>Megan</dc:creator>
      <dc:date>2024-02-05T21:52:59Z</dc:date>
    </item>
    <item>
      <title>Re: Change my email address without having access to email account used to create the Dropbox acc...</title>
      <link>https://www.dropboxforum.com/t5/Settings-and-Preferences/Change-my-email-address-without-having-access-to-email-account/m-p/749298#M17325</link>
      <description>&lt;P&gt;Is there a way for you to a) first verify me on a different email address, and b) change the email address on my paid account?&lt;/P&gt;</description>
      <pubDate>Mon, 05 Feb 2024 22:00:09 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Settings-and-Preferences/Change-my-email-address-without-having-access-to-email-account/m-p/749298#M17325</guid>
      <dc:creator>CCbug1</dc:creator>
      <dc:date>2024-02-05T22:00:09Z</dc:date>
    </item>
    <item>
      <title>Re: Change my email address without having access to email account used to create the Dropbox acc...</title>
      <link>https://www.dropboxforum.com/t5/Settings-and-Preferences/Change-my-email-address-without-having-access-to-email-account/m-p/749307#M17326</link>
      <description>&lt;P&gt;Hey &lt;SPAN style="color:var(--ck-color-mention-text);"&gt;&lt;SPAN style="background: var(--ck-color-mention-background); color: var(--ck-color-mention-text);"&gt;&lt;a href="https://www.dropboxforum.com/t5/user/viewprofilepage/user-id/1801212"&gt;@CCbug1&lt;/a&gt;&lt;/SPAN&gt;&lt;/SPAN&gt;, we wouldn't have jurisdiction to change the email address on a Dropbox account, or verify you on a different email address.&amp;nbsp;&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;However, I think it'd be best to continue via email, in order to let the specialized agents take a look into this, and see what they can find about it.&amp;nbsp;&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;Did you receive my email?&amp;nbsp;&lt;/P&gt;</description>
      <pubDate>Mon, 05 Feb 2024 22:17:46 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Settings-and-Preferences/Change-my-email-address-without-having-access-to-email-account/m-p/749307#M17326</guid>
      <dc:creator>Megan</dc:creator>
      <dc:date>2024-02-05T22:17:46Z</dc:date>
    </item>
    <item>
      <title>Re: Change my email address without having access to email account used to create the Dropbox acc...</title>
      <link>https://www.dropboxforum.com/t5/Settings-and-Preferences/Change-my-email-address-without-having-access-to-email-account/m-p/749346#M17330</link>
      <description>&lt;P&gt;Yes, I received your email and sent you a response via email as well.&lt;/P&gt;</description>
      <pubDate>Mon, 05 Feb 2024 23:24:06 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Settings-and-Preferences/Change-my-email-address-without-having-access-to-email-account/m-p/749346#M17330</guid>
      <dc:creator>CCbug1</dc:creator>
      <dc:date>2024-02-05T23:24:06Z</dc:date>
    </item>
  </channel>
</rss>

