<?xml version="1.0" encoding="UTF-8"?>
<rss xmlns:content="http://purl.org/rss/1.0/modules/content/" xmlns:dc="http://purl.org/dc/elements/1.1/" xmlns:rdf="http://www.w3.org/1999/02/22-rdf-syntax-ns#" xmlns:taxo="http://purl.org/rss/1.0/modules/taxonomy/" version="2.0">
  <channel>
    <title>topic Re: Not getting notifications when tagged in comments in Settings and Preferences</title>
    <link>https://www.dropboxforum.com/t5/Settings-and-Preferences/Not-getting-notifications-when-tagged-in-comments/m-p/755832#M17541</link>
    <description>&lt;P&gt;Hey &lt;SPAN style="background: var(--ck-color-mention-background); color: var(--ck-color-mention-text);"&gt;&lt;a href="https://www.dropboxforum.com/t5/user/viewprofilepage/user-id/1811424"&gt;@Jessica_Joy&lt;/a&gt;&lt;/SPAN&gt;, I'm afraid that there's no way to globally make this change, unless you do it individually for each folder/file.&amp;nbsp;&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;However, you should always be notified when someone else mentions you in a comment, even if you've unsubscribed from comment notifications on that file.&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;Can you confirm that the people that tagged you, used your name/email directly on the comment of the file?&lt;/P&gt;</description>
    <pubDate>Fri, 08 Mar 2024 07:46:14 GMT</pubDate>
    <dc:creator>Megan</dc:creator>
    <dc:date>2024-03-08T07:46:14Z</dc:date>
    <item>
      <title>Not getting notifications when tagged in comments</title>
      <link>https://www.dropboxforum.com/t5/Settings-and-Preferences/Not-getting-notifications-when-tagged-in-comments/m-p/755747#M17536</link>
      <description>&lt;P&gt;I'm a designer and use DB for file sharing and also discussion around designs I'm working on with a remote team. For the past few days when people tag me in the comments, I am not receiving notifications in my email, nor are they showing up in the notifications drop-down tab (with the bell). I can't figure out where to go to fix this or check if a setting has been changed. Any help would be appreciated!&lt;/P&gt;</description>
      <pubDate>Fri, 08 Mar 2024 00:40:20 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Settings-and-Preferences/Not-getting-notifications-when-tagged-in-comments/m-p/755747#M17536</guid>
      <dc:creator>Jessica_Joy</dc:creator>
      <dc:date>2024-03-08T00:40:20Z</dc:date>
    </item>
    <item>
      <title>Re: Not getting notifications when tagged in comments</title>
      <link>https://www.dropboxforum.com/t5/Settings-and-Preferences/Not-getting-notifications-when-tagged-in-comments/m-p/755757#M17537</link>
      <description>&lt;P&gt;Sorry to hear about this, &lt;SPAN style="background: var(--ck-color-mention-background); color: var(--ck-color-mention-text);"&gt;&lt;a href="https://www.dropboxforum.com/t5/user/viewprofilepage/user-id/1811424"&gt;@Jessica_Joy&lt;/a&gt;&lt;/SPAN&gt;.&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;If you open the comments on a file and then click on the "..." (ellipsis) icon, you should see an "unsubscribe" option.&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;Can you unsubscribe and then subscribe again, to see if that makes a difference?&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;Keep me posted.&lt;/P&gt;</description>
      <pubDate>Fri, 08 Mar 2024 00:42:41 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Settings-and-Preferences/Not-getting-notifications-when-tagged-in-comments/m-p/755757#M17537</guid>
      <dc:creator>Hannah</dc:creator>
      <dc:date>2024-03-08T00:42:41Z</dc:date>
    </item>
    <item>
      <title>Re: Not getting notifications when tagged in comments</title>
      <link>https://www.dropboxforum.com/t5/Settings-and-Preferences/Not-getting-notifications-when-tagged-in-comments/m-p/755780#M17539</link>
      <description>&lt;P&gt;Thank you, Hannah -&lt;/P&gt;&lt;P&gt;&amp;nbsp;&lt;/P&gt;&lt;P&gt;I followed your instructions. I opened a file, selected the ellipsis in the comments area, and saw that I had the option to "subscribe". However, I checked several other files, and for each one it appears that I am unsubscribed.&lt;/P&gt;&lt;P&gt;&amp;nbsp;&lt;/P&gt;&lt;P&gt;I clicked on several of the files I am waiting for comments on, saw that there were comments, that I was tagged, but that I am not getting notifications. All of these files also had an option for me to "subscribe". I did so, but I need to make this change globally. And other ideas?&lt;/P&gt;&lt;P&gt;&amp;nbsp;&lt;/P&gt;&lt;P&gt;Thank you so much for your help!&lt;/P&gt;&lt;P&gt;Jessica&lt;/P&gt;</description>
      <pubDate>Fri, 08 Mar 2024 02:36:28 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Settings-and-Preferences/Not-getting-notifications-when-tagged-in-comments/m-p/755780#M17539</guid>
      <dc:creator>Jessica_Joy</dc:creator>
      <dc:date>2024-03-08T02:36:28Z</dc:date>
    </item>
    <item>
      <title>Re: Not getting notifications when tagged in comments</title>
      <link>https://www.dropboxforum.com/t5/Settings-and-Preferences/Not-getting-notifications-when-tagged-in-comments/m-p/755832#M17541</link>
      <description>&lt;P&gt;Hey &lt;SPAN style="background: var(--ck-color-mention-background); color: var(--ck-color-mention-text);"&gt;&lt;a href="https://www.dropboxforum.com/t5/user/viewprofilepage/user-id/1811424"&gt;@Jessica_Joy&lt;/a&gt;&lt;/SPAN&gt;, I'm afraid that there's no way to globally make this change, unless you do it individually for each folder/file.&amp;nbsp;&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;However, you should always be notified when someone else mentions you in a comment, even if you've unsubscribed from comment notifications on that file.&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;Can you confirm that the people that tagged you, used your name/email directly on the comment of the file?&lt;/P&gt;</description>
      <pubDate>Fri, 08 Mar 2024 07:46:14 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Settings-and-Preferences/Not-getting-notifications-when-tagged-in-comments/m-p/755832#M17541</guid>
      <dc:creator>Megan</dc:creator>
      <dc:date>2024-03-08T07:46:14Z</dc:date>
    </item>
    <item>
      <title>Re: Not getting notifications when tagged in comments</title>
      <link>https://www.dropboxforum.com/t5/Settings-and-Preferences/Not-getting-notifications-when-tagged-in-comments/m-p/755909#M17542</link>
      <description>&lt;P&gt;Hello Megan,&lt;/P&gt;&lt;P&gt;&amp;nbsp;&lt;/P&gt;&lt;P&gt;Thank you so much for your reply.&amp;nbsp; Yes, I can confirm that in every case I am mentioned - using the "@" sign and the correct moniker.&lt;/P&gt;&lt;P&gt;&amp;nbsp;&lt;/P&gt;&lt;P&gt;Any other ideas?&lt;/P&gt;&lt;P&gt;Jessica&lt;/P&gt;</description>
      <pubDate>Fri, 08 Mar 2024 13:22:56 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Settings-and-Preferences/Not-getting-notifications-when-tagged-in-comments/m-p/755909#M17542</guid>
      <dc:creator>Jessica_Joy</dc:creator>
      <dc:date>2024-03-08T13:22:56Z</dc:date>
    </item>
    <item>
      <title>Re: Not getting notifications when tagged in comments</title>
      <link>https://www.dropboxforum.com/t5/Settings-and-Preferences/Not-getting-notifications-when-tagged-in-comments/m-p/755926#M17546</link>
      <description>&lt;P&gt;Hello again Megan,&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;The last comments I received were on March 5th. However, in the notifications drop-down menu the comments say "2 days ago". I have also re-confirmed with my colleagues that they are using the correct email address to tag me.&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;However - I asked them to use two other email addresses. One email notification came through (to an email I don't use for work) but the comment didn't populate in DB (where I am signed in with the correct address). It would seem that some wires are crossed somewhere! The &lt;a href="https://www.dropboxforum.com/t5/user/viewprofilepage/user-id/403655"&gt;@Jessica&lt;/a&gt; H is associated with the right accounts for me.&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt; &lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;Thanks!&lt;/P&gt;
&lt;P&gt;Jessica&lt;/P&gt;</description>
      <pubDate>Fri, 08 Mar 2024 15:32:44 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Settings-and-Preferences/Not-getting-notifications-when-tagged-in-comments/m-p/755926#M17546</guid>
      <dc:creator>Jessica_Joy</dc:creator>
      <dc:date>2024-03-08T15:32:44Z</dc:date>
    </item>
    <item>
      <title>Re: Not getting notifications when tagged in comments</title>
      <link>https://www.dropboxforum.com/t5/Settings-and-Preferences/Not-getting-notifications-when-tagged-in-comments/m-p/755963#M17550</link>
      <description>&lt;P&gt;Hey &lt;SPAN style="background: var(--ck-color-mention-background); color: var(--ck-color-mention-text);"&gt;&lt;a href="https://www.dropboxforum.com/t5/user/viewprofilepage/user-id/1811424"&gt;@Jessica_Joy&lt;/a&gt;&lt;/SPAN&gt; - sorry to jump in here, but could you clarify if you're using a Dropbox for Teams account or individual accounts instead?&amp;nbsp;&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;Could it be that you've somehow disabled the email &lt;A href="https://help.dropbox.com/view-edit/turn-off-comment-notifications" target="_blank"&gt;notifications for comments&lt;/A&gt; and/or mentions? Have you ensured that this option is enabled in your &lt;A href="https://www.dropbox.com/account/notifications" target="_blank"&gt;settings online&lt;/A&gt;?&lt;/P&gt;</description>
      <pubDate>Fri, 08 Mar 2024 16:42:50 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Settings-and-Preferences/Not-getting-notifications-when-tagged-in-comments/m-p/755963#M17550</guid>
      <dc:creator>Walter</dc:creator>
      <dc:date>2024-03-08T16:42:50Z</dc:date>
    </item>
    <item>
      <title>Re: Not getting notifications when tagged in comments</title>
      <link>https://www.dropboxforum.com/t5/Settings-and-Preferences/Not-getting-notifications-when-tagged-in-comments/m-p/756012#M17551</link>
      <description>&lt;P&gt;Thanks for jumping in! I have two DB accounts which I log into separately. I have Dropbox "Family" for myself (which is not the account in question). The account I am having issues with is not managed by me and is a Teams account. The account type is. Please let me know if I need to let the admin there know to make any changes?&lt;/P&gt;&lt;P&gt;&amp;nbsp;&lt;/P&gt;&lt;P&gt;Jessica&lt;/P&gt;</description>
      <pubDate>Fri, 08 Mar 2024 18:26:11 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Settings-and-Preferences/Not-getting-notifications-when-tagged-in-comments/m-p/756012#M17551</guid>
      <dc:creator>Jessica_Joy</dc:creator>
      <dc:date>2024-03-08T18:26:11Z</dc:date>
    </item>
    <item>
      <title>Re: Not getting notifications when tagged in comments</title>
      <link>https://www.dropboxforum.com/t5/Settings-and-Preferences/Not-getting-notifications-when-tagged-in-comments/m-p/756018#M17552</link>
      <description>&lt;P&gt;So, if the team admin somehow disabled the commenting feature on your team, they should be able to re-enable it via their Admin Console as outlined &lt;A href="https://help.dropbox.com/view-edit/turn-off-comment-feature" target="_blank"&gt;here&lt;/A&gt;.&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;Let us know of any updates!&lt;/P&gt;</description>
      <pubDate>Fri, 08 Mar 2024 18:41:38 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Settings-and-Preferences/Not-getting-notifications-when-tagged-in-comments/m-p/756018#M17552</guid>
      <dc:creator>Walter</dc:creator>
      <dc:date>2024-03-08T18:41:38Z</dc:date>
    </item>
    <item>
      <title>Re: Not getting notifications when tagged in comments</title>
      <link>https://www.dropboxforum.com/t5/Settings-and-Preferences/Not-getting-notifications-when-tagged-in-comments/m-p/756021#M17553</link>
      <description>&lt;P&gt;Hi again &lt;a href="https://www.dropboxforum.com/t5/user/viewprofilepage/user-id/364291"&gt;@Walter&lt;/a&gt; -&lt;/P&gt;&lt;P&gt;&amp;nbsp;&lt;/P&gt;&lt;P&gt;Before I ask them to do that, I should tell you that they are receiving my comments, but I'm not receiving theirs. Comments are working for everyone else. I just don't want to waste their time if the issue is on my end.&lt;/P&gt;&lt;P&gt;&amp;nbsp;&lt;/P&gt;&lt;P&gt;Any thoughts?&lt;/P&gt;&lt;P&gt;Jessica&lt;/P&gt;</description>
      <pubDate>Fri, 08 Mar 2024 18:53:20 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Settings-and-Preferences/Not-getting-notifications-when-tagged-in-comments/m-p/756021#M17553</guid>
      <dc:creator>Jessica_Joy</dc:creator>
      <dc:date>2024-03-08T18:53:20Z</dc:date>
    </item>
    <item>
      <title>Re: Not getting notifications when tagged in comments</title>
      <link>https://www.dropboxforum.com/t5/Settings-and-Preferences/Not-getting-notifications-when-tagged-in-comments/m-p/756029#M17554</link>
      <description>&lt;P&gt;I see, thanks for the additional information, Jessica.&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;We can send you an email to have a further look internally, if you like, but first could you clear your browser's cache and/or try &lt;A href="https://help.dropbox.com/installs-integrations/desktop/troubleshoot-homepage" target="_blank" rel="noopener"&gt;another browser&lt;/A&gt; and let me know if you're still not seeing the team's comments?&amp;nbsp;&lt;/P&gt;</description>
      <pubDate>Fri, 08 Mar 2024 19:54:50 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Settings-and-Preferences/Not-getting-notifications-when-tagged-in-comments/m-p/756029#M17554</guid>
      <dc:creator>Walter</dc:creator>
      <dc:date>2024-03-08T19:54:50Z</dc:date>
    </item>
    <item>
      <title>Re: Not getting notifications when tagged in comments</title>
      <link>https://www.dropboxforum.com/t5/Settings-and-Preferences/Not-getting-notifications-when-tagged-in-comments/m-p/756069#M17555</link>
      <description>&lt;P&gt;Thank you so much for your help, &lt;a href="https://www.dropboxforum.com/t5/user/viewprofilepage/user-id/364291"&gt;@Walter&lt;/a&gt;&amp;nbsp;&lt;a href="https://www.dropboxforum.com/t5/user/viewprofilepage/user-id/1148275"&gt;@Megan&lt;/a&gt;&amp;nbsp;&lt;a href="https://www.dropboxforum.com/t5/user/viewprofilepage/user-id/696151"&gt;@Hannah&lt;/a&gt;&amp;nbsp; - what great support! Clearing the cache resolved the issues.&amp;nbsp; Take care! Jessica&lt;/P&gt;</description>
      <pubDate>Sat, 09 Mar 2024 00:04:55 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Settings-and-Preferences/Not-getting-notifications-when-tagged-in-comments/m-p/756069#M17555</guid>
      <dc:creator>Jessica_Joy</dc:creator>
      <dc:date>2024-03-09T00:04:55Z</dc:date>
    </item>
  </channel>
</rss>

