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  <channel>
    <title>topic Re: Not receiving emails for password reset in Settings and Preferences</title>
    <link>https://www.dropboxforum.com/t5/Settings-and-Preferences/Not-receiving-emails-for-password-reset/m-p/195972#M4696</link>
    <description>&lt;BLOCKQUOTE&gt;&lt;HR /&gt;&lt;STRONG&gt;KimGremita wrote:&lt;/STRONG&gt;&lt;BR /&gt;
&lt;P&gt;Does anyone know how to get in touch with Dropbox support on the phone?&lt;/P&gt;
&lt;HR /&gt;&lt;/BLOCKQUOTE&gt;
&lt;P&gt;Phone support is only available to Dropbox for Business customers. Unfortunately, all you can do is reply back to your ticket again. Don't open new ones. Use the same ticket.&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;Post your ticket number here and I'll see if I can pass it on to someone to look into.&lt;/P&gt;</description>
    <pubDate>Wed, 30 Nov 2016 16:20:13 GMT</pubDate>
    <dc:creator>Rich</dc:creator>
    <dc:date>2016-11-30T16:20:13Z</dc:date>
    <item>
      <title>Not receiving emails for password reset</title>
      <link>https://www.dropboxforum.com/t5/Settings-and-Preferences/Not-receiving-emails-for-password-reset/m-p/194706#M4693</link>
      <description>&lt;P&gt;Dropbox has changed my password for "security purposes" and now I can't login. I was told to request a password reset - so I did - entered my email, saw it popup and say "an email has been sent" - and never received the email. What follows is a message I sent via the Dropbox.zendesk.com support - which I'm able to login to. The problem is, other than the obvious, I keep getting the same response - which I posted below my support request here. Can anyone please help???&lt;/P&gt;
&lt;P&gt;My last reply to the helpdesk:&lt;/P&gt;
&lt;P&gt;I do have access to my email - that's not the problem. I've requested the password reset and I'm not receiving the email with the link in it. I'm receiving the emails from you without any problems. I have added the "no-reply@dropbox.com" to my contacts.&lt;/P&gt;
&lt;P&gt;Let me be clear - I can access my email account I am not receiving a reset email from dropbox.&lt;/P&gt;
&lt;P&gt;It's not in my spam/junk folders. It's not blocked. I have all my security settings for email, and my computer, turned off.&lt;/P&gt;
&lt;P&gt;Dropbox reset my password. Now I can't access all the photos of my children that are stored there. I'm trying to do a reset and for some reason I'm not getting the email with the reset link from Dropbox.&lt;/P&gt;
&lt;P&gt;Attached please see jpg files verifying the request for the password reset, veryfying I'm receiving OTHER emails, into my email account associated with my Dropbox account - from you, and verifying that I have the "no-reply" email address in my contacts.&lt;/P&gt;
&lt;P&gt;Again, I am simply not receiving a reset email from Dropbox. Dropbox changed my password and now I can't access my baby's pictures. What we need to do to fix this? Can we escalate this? It seems evident there is a problem somewhere between my requesting a password reset and Dropbox's outgoing email - what do we do now?&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;The helpdesk's last reply to me - which has been sent 4 times since yesterday...LOL:&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;Hi Kim,&lt;/P&gt;
&lt;P&gt;If you don't remember your password, or you need to reset it, you can visit our website here:&lt;/P&gt;
&lt;P&gt;&lt;A href="https://www.dropbox.com/forgot" target="_blank" rel="noopener"&gt;https://www.dropbox.com/forgot&lt;/A&gt;&lt;/P&gt;
&lt;P&gt;Please enter the email address associated with your Dropbox account. You'll then receive an email from no-reply@dropbox.com with the steps to reset your password.&lt;/P&gt;
&lt;P&gt;If you don't receive an email after a reasonable amount of time, please check your spam folder to ensure that no-reply@dropbox.com is not blocked. You can also add no-reply@dropbox.com to your address book and request another password reset email.&lt;/P&gt;
&lt;P&gt;Regards,&lt;BR /&gt;Michelle&lt;/P&gt;
&lt;P&gt;We have just launched a brand new Dropbox community! You can find immediate answers 24/7. Check it out &lt;A href="http://dropboxforum.com" target="_blank" rel="noopener"&gt;http://dropboxforum.com&lt;/A&gt;&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;</description>
      <pubDate>Wed, 16 Oct 2019 20:59:49 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Settings-and-Preferences/Not-receiving-emails-for-password-reset/m-p/194706#M4693</guid>
      <dc:creator>KimGremita</dc:creator>
      <dc:date>2019-10-16T20:59:49Z</dc:date>
    </item>
    <item>
      <title>Re: Not receiving emails for password reset</title>
      <link>https://www.dropboxforum.com/t5/Settings-and-Preferences/Not-receiving-emails-for-password-reset/m-p/194708#M4694</link>
      <description>&lt;P&gt;&amp;nbsp;Hi all...so, I just got the same, canned, response - AGAIN! After the long explanation that I'm simply not receiving the password reset email - after sending screenshots veryfying that email is working, that I have the no-reply email address in my contacts...is this a joke? Does anyone know how to get in touch with Dropbox support on the phone?&lt;/P&gt;</description>
      <pubDate>Thu, 17 Nov 2016 18:37:27 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Settings-and-Preferences/Not-receiving-emails-for-password-reset/m-p/194708#M4694</guid>
      <dc:creator>KimGremita</dc:creator>
      <dc:date>2016-11-17T18:37:27Z</dc:date>
    </item>
    <item>
      <title>Re: Not receiving emails for password reset</title>
      <link>https://www.dropboxforum.com/t5/Settings-and-Preferences/Not-receiving-emails-for-password-reset/m-p/195556#M4695</link>
      <description>&lt;P&gt;Same problem overhere, not any mail from no-reply in the smtp logs, for sure not in the spam!&lt;/P&gt;&lt;P&gt;Can't find anywhere a phone number to contact support, they only answer with auto generated mails.&lt;/P&gt;&lt;P&gt;&amp;nbsp;&lt;/P&gt;&lt;P&gt;I can open the website with an old laptop with the dropbox agent but if i want to change email address or password, you always have to know the old password ...&lt;/P&gt;</description>
      <pubDate>Fri, 25 Nov 2016 17:15:53 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Settings-and-Preferences/Not-receiving-emails-for-password-reset/m-p/195556#M4695</guid>
      <dc:creator>jjjeroenski</dc:creator>
      <dc:date>2016-11-25T17:15:53Z</dc:date>
    </item>
    <item>
      <title>Re: Not receiving emails for password reset</title>
      <link>https://www.dropboxforum.com/t5/Settings-and-Preferences/Not-receiving-emails-for-password-reset/m-p/195972#M4696</link>
      <description>&lt;BLOCKQUOTE&gt;&lt;HR /&gt;&lt;STRONG&gt;KimGremita wrote:&lt;/STRONG&gt;&lt;BR /&gt;
&lt;P&gt;Does anyone know how to get in touch with Dropbox support on the phone?&lt;/P&gt;
&lt;HR /&gt;&lt;/BLOCKQUOTE&gt;
&lt;P&gt;Phone support is only available to Dropbox for Business customers. Unfortunately, all you can do is reply back to your ticket again. Don't open new ones. Use the same ticket.&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;Post your ticket number here and I'll see if I can pass it on to someone to look into.&lt;/P&gt;</description>
      <pubDate>Wed, 30 Nov 2016 16:20:13 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Settings-and-Preferences/Not-receiving-emails-for-password-reset/m-p/195972#M4696</guid>
      <dc:creator>Rich</dc:creator>
      <dc:date>2016-11-30T16:20:13Z</dc:date>
    </item>
    <item>
      <title>Re: Not receiving emails for password reset</title>
      <link>https://www.dropboxforum.com/t5/Settings-and-Preferences/Not-receiving-emails-for-password-reset/m-p/196168#M4697</link>
      <description>&lt;BLOCKQUOTE&gt;&lt;HR /&gt;&lt;a href="https://www.dropboxforum.com/t5/user/viewprofilepage/user-id/325219"&gt;@KimGremita&lt;/a&gt; wrote:&lt;BR /&gt;
&lt;P&gt;Hi all...so, I just got the same, canned, response - AGAIN! After the long explanation that I'm simply not receiving the password reset email.&lt;/P&gt;
&lt;HR /&gt;&lt;/BLOCKQUOTE&gt;
&lt;P&gt;Hello, Kim...&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;Hopefully by now, you've resolved your problem. &amp;nbsp;On the off chance that you haven't had closure yet... the information below may be of use to you.&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;I just requested a password reset for one of our Dropbox accounts and I received it within seconds of the request.&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;The fact that you didn't receive the &lt;STRONG&gt;password reset email&lt;/STRONG&gt; from Dropbox does &lt;STRONG&gt;not&lt;/STRONG&gt; mean that they didn't send it to you (they &lt;STRONG&gt;did&lt;/STRONG&gt; indeed send it to you, almost instantly). &amp;nbsp;The &lt;STRONG&gt;blame&lt;/STRONG&gt; for not receiving the password reset email falls on the shoulders of the &lt;STRONG&gt;several possibilities&lt;/STRONG&gt; including your email account or the email program that you use (eg: Outlook, Windows Live Mail, Thunderbird).&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;One possibility that can prevent the password reset email from getting through to you is if you're trying to perform this task while at your place of &lt;STRONG&gt;employment&lt;/STRONG&gt;. &amp;nbsp;Some businesses may block certain emails because it's not work-related or in an effort to prevent possible malware from infecting their network via an employee's personal email account.&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;In some instances, you'll have to talk to your &lt;A href="http://310ei.com/WiKiNetworkAdministrator" target="_blank"&gt;Network Administrator&lt;/A&gt; about whitelisting certain email addresses, especially if you're using an email address from an employer or an organization (eg: &lt;STRONG&gt;Employee@Company.com&lt;/STRONG&gt;, &lt;STRONG&gt;Volunteer@NonProfit.org&lt;/STRONG&gt; or &lt;STRONG&gt;Professor@College.edu&lt;/STRONG&gt;).&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;The best way to make sure that you'll receive the password reset email is to &lt;STRONG&gt;whitelist&lt;/STRONG&gt; Dropbox's address (&lt;FONT color="#993300"&gt;this is different than adding it to your contacts or safe senders list&lt;/FONT&gt;).&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;&lt;STRONG&gt;EXAMPLE:&lt;/STRONG&gt; &amp;nbsp;Since I'm in charge of what passes through our business &lt;STRONG&gt;email servers&lt;/STRONG&gt;, I whitelisted the two Dropbox addresses seen below (No, I'm &lt;STRONG&gt;not&lt;/STRONG&gt; a Dropbox employee).&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;&lt;STRONG&gt;[1]&lt;/STRONG&gt; *@dropbox.com&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;&lt;STRONG&gt;[2]&lt;/STRONG&gt; *@dropboxforum.com&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;&lt;STRONG&gt;NOTE:&lt;/STRONG&gt;@ &amp;nbsp;On our servers, the asterisk in front of the @ symbol above denotes any prefix (eg: &lt;FONT color="#993300"&gt;@example @ dropbox . com&lt;/FONT&gt;).&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;Be sure to take a look at the articles listed below for more information.&lt;/P&gt;
&lt;P&gt;&lt;BR /&gt;&lt;BR /&gt; &lt;STRONG&gt;RELATED ARTICLES:&lt;/STRONG&gt;&lt;/P&gt;
&lt;UL&gt;
&lt;LI&gt;&lt;A href="http://310ei.com/WhitelistArticle1" target="_blank"&gt;How to whitelist an email address with Gmail, Outlook.com or Yahoo! Mail&lt;/A&gt;&lt;/LI&gt;
&lt;LI&gt;&lt;A href="http://310ei.com/WhitelistArticle2" target="_blank"&gt;How do I add email addresses to my safe senders list in my email client (or my security software)?&lt;/A&gt;&lt;/LI&gt;
&lt;/UL&gt;
&lt;P&gt;&lt;BR /&gt;&lt;BR /&gt; &lt;STRONG&gt;HELP CENTER ARTICLES:&lt;/STRONG&gt;&lt;/P&gt;
&lt;UL&gt;
&lt;LI&gt;&lt;A href="http://310ei.com/DBxHC317" target="_blank"&gt;How do I verify my email address?&lt;/A&gt;&lt;/LI&gt;
&lt;LI&gt;&lt;A href="http://310ei.com/DBxHC202" target="_blank"&gt;How do I change my email address?&lt;/A&gt;&lt;/LI&gt;
&lt;LI&gt;&lt;A href="http://310ei.com/DBxHC37" target="_blank"&gt;How do I change my password?&lt;/A&gt;&lt;/LI&gt;
&lt;LI&gt;&lt;A href="http://310ei.com/DBxHC363" target="_blank"&gt;Enable two-step verification&lt;/A&gt;&lt;/LI&gt;
&lt;LI&gt;&lt;A href="http://310ei.com/DBxHC166" target="_blank"&gt;How do I find and change my desktop application preferences?&lt;/A&gt;&lt;/LI&gt;
&lt;LI&gt;&lt;A href="http://310ei.com/DBxHC168" target="_blank"&gt;I forgot my password. How do I reset it?&lt;/A&gt;&lt;/LI&gt;
&lt;/UL&gt;</description>
      <pubDate>Sun, 04 Dec 2016 16:41:42 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Settings-and-Preferences/Not-receiving-emails-for-password-reset/m-p/196168#M4697</guid>
      <dc:creator>310EI</dc:creator>
      <dc:date>2016-12-04T16:41:42Z</dc:date>
    </item>
    <item>
      <title>Re: Not receiving emails for password reset</title>
      <link>https://www.dropboxforum.com/t5/Settings-and-Preferences/Not-receiving-emails-for-password-reset/m-p/197423#M4699</link>
      <description>&lt;P&gt;Dropboxand all its permutations is whitelisted on my Gmail account, business account and yahoo accounts. Still not coming through any of them.&lt;/P&gt;</description>
      <pubDate>Mon, 12 Dec 2016 18:24:52 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Settings-and-Preferences/Not-receiving-emails-for-password-reset/m-p/197423#M4699</guid>
      <dc:creator>loucovey</dc:creator>
      <dc:date>2016-12-12T18:24:52Z</dc:date>
    </item>
    <item>
      <title>Re: Not receiving emails for password reset</title>
      <link>https://www.dropboxforum.com/t5/Settings-and-Preferences/Not-receiving-emails-for-password-reset/m-p/197425#M4700</link>
      <description>&lt;P&gt;I'm having the same problem and I have whitelisted all versions of dropbox emails. here's my ticket, too. 5199196&lt;/P&gt;</description>
      <pubDate>Mon, 12 Dec 2016 18:27:11 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Settings-and-Preferences/Not-receiving-emails-for-password-reset/m-p/197425#M4700</guid>
      <dc:creator>loucovey</dc:creator>
      <dc:date>2016-12-12T18:27:11Z</dc:date>
    </item>
    <item>
      <title>Re: Not receiving emails for password reset</title>
      <link>https://www.dropboxforum.com/t5/Settings-and-Preferences/Not-receiving-emails-for-password-reset/m-p/208866#M4701</link>
      <description>&lt;P&gt;We have had this issue for about a month. The problem is the Dropbox sender address, even if you whitelist dropbox.com it will still not work.&lt;/P&gt;&lt;P&gt;&amp;nbsp;&lt;/P&gt;&lt;P&gt;This is the email sender address when I click forgot password.&lt;/P&gt;&lt;P&gt;&amp;nbsp;&lt;/P&gt;&lt;P&gt;0100015a81cad8e6-5c27f5fe-5fb1-4a0f-89dd-940f6b788097-000000@em&lt;/P&gt;&lt;P&gt;&amp;nbsp;&lt;/P&gt;&lt;P&gt;Email Header:&lt;/P&gt;&lt;TABLE&gt;&lt;TBODY&gt;&lt;TR&gt;&lt;TD&gt;&lt;P&gt;2017-02-28 10:37:57&lt;/P&gt;&lt;/TD&gt;&lt;TD&gt;&lt;P&gt;SMTPS&lt;/P&gt;&lt;/TD&gt;&lt;TD&gt;&lt;P&gt;Drop&lt;/P&gt;&lt;/TD&gt;&lt;TD&gt;&lt;P&gt;-&lt;/P&gt;&lt;/TD&gt;&lt;TD&gt;&lt;P&gt;54.240.27.15 :42794&lt;/P&gt;&lt;/TD&gt;&lt;TD&gt;&lt;P&gt;111.143.29.55 :25&lt;/P&gt;&lt;/TD&gt;&lt;TD&gt;&lt;P&gt;0101015a820b75c6-9aaea6a0-f612-4c73-b155-47a2112b278a-000000@em&lt;/P&gt;&lt;/TD&gt;&lt;/TR&gt;&lt;/TBODY&gt;&lt;/TABLE&gt;&lt;P&gt;&amp;nbsp;&lt;/P&gt;&lt;P&gt;How do you whitelis that?&lt;/P&gt;&lt;P&gt;&amp;nbsp;&lt;/P&gt;&lt;P&gt;We have whitelisted dropbox.com,&amp;nbsp;&lt;SPAN&gt;54.240.27.15, amazonses.com and it still gets dropped.&lt;/SPAN&gt;&lt;/P&gt;&lt;P&gt;&amp;nbsp;&lt;/P&gt;&lt;P&gt;&lt;SPAN&gt;I do recieve the no-reply@dropbox when a new login occurs. The header from that email is correct&lt;/SPAN&gt;&lt;/P&gt;&lt;P&gt;&amp;nbsp;&lt;/P&gt;&lt;P&gt;&lt;SPAN&gt;Received: from a10-202.smtp-out.amazonses.com (54.240.10.202) by&lt;BR /&gt;&lt;/SPAN&gt;&lt;/P&gt;</description>
      <pubDate>Tue, 28 Feb 2017 00:15:01 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Settings-and-Preferences/Not-receiving-emails-for-password-reset/m-p/208866#M4701</guid>
      <dc:creator>Jabiru</dc:creator>
      <dc:date>2017-02-28T00:15:01Z</dc:date>
    </item>
    <item>
      <title>Re: Not receiving emails for password reset</title>
      <link>https://www.dropboxforum.com/t5/Settings-and-Preferences/Not-receiving-emails-for-password-reset/m-p/234613#M4702</link>
      <description>&lt;P&gt;Hi all, did you guys find a soluion for this?&lt;/P&gt;&lt;P&gt;I have the same problem and I can't even open a ticket because I get an "Unexpected error ocurred: error" message every time I try to submit a ticket.&lt;/P&gt;</description>
      <pubDate>Sat, 29 Jul 2017 20:09:43 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Settings-and-Preferences/Not-receiving-emails-for-password-reset/m-p/234613#M4702</guid>
      <dc:creator>Auroro</dc:creator>
      <dc:date>2017-07-29T20:09:43Z</dc:date>
    </item>
    <item>
      <title>Re: Not receiving emails for password reset</title>
      <link>https://www.dropboxforum.com/t5/Settings-and-Preferences/Not-receiving-emails-for-password-reset/m-p/234989#M4704</link>
      <description>&lt;P&gt;&lt;STRIKE&gt;&lt;/STRIKE&gt;&lt;SPAN class=" author-d-iz88z86z86za0dz67zz78zz78zz74zz68zjz80zz71z9iz90za3z66zsz65z7gz85zz86zz70zz79zz80z3z85z6z87ziz78zz83zigfz86zz80z5z80zblcz70zz86z"&gt;Hey &lt;/SPAN&gt;&lt;SPAN class="attrlink url author-d-iz88z86z86za0dz67zz78zz78zz74zz68zjz80zz71z9iz90za3z66zsz65z7gz85zz86zz70zz79zz80z3z85z6z87ziz78zz83zigfz86zz80z5z80zblcz70zz86z"&gt;&lt;A class="attrlink" href="https://www.dropboxforum.com/t5/user/viewprofilepage/user-id/450743" target="_blank" rel="noreferrer nofollow noopener" data-target-href="https://www.dropboxforum.com/t5/user/viewprofilepage/user-id/450743"&gt;Auroro&lt;/A&gt;&lt;/SPAN&gt;&lt;SPAN class=" author-d-iz88z86z86za0dz67zz78zz78zz74zz68zjz80zz71z9iz90za3z66zsz65z7gz85zz86zz70zz79zz80z3z85z6z87ziz78zz83zigfz86zz80z5z80zblcz70zz86z"&gt;,&amp;nbsp;&lt;/SPAN&gt;&lt;/P&gt;
&lt;DIV&gt;&amp;nbsp;&lt;/DIV&gt;
&lt;DIV&gt;&lt;SPAN class=" author-d-iz88z86z86za0dz67zz78zz78zz74zz68zjz80zz71z9iz90za3z66zsz65z7gz85zz86zz70zz79zz80z3z85z6z87ziz78zz83zigfz86zz80z5z80zblcz70zz86z"&gt;Please keep in mind that if you’re unable to get in touch through our official support page here: &lt;/SPAN&gt;&lt;SPAN class=" author-d-iz88z86z86za0dz67zz78zz78zz74zz68zjz80zz71z9iz90za3z66zsz65z7gz85zz86zz70zz79zz80z3z85z6z87ziz78zz83zigfz86zz80z5z80zblcz70zz86z url"&gt;&lt;A class="dynamiclink" href="https://www.dropbox.com/support" target="_blank" rel="noreferrer nofollow noopener"&gt;https://www.dropbox.com/support&lt;/A&gt;&lt;/SPAN&gt;&lt;SPAN class=" author-d-iz88z86z86za0dz67zz78zz78zz74zz68zjz80zz71z9iz90za3z66zsz65z7gz85zz86zz70zz79zz80z3z85z6z87ziz78zz83zigfz86zz80z5z80zblcz70zz86z"&gt;, you could still submit a ticket through our Community link: &lt;/SPAN&gt;&lt;SPAN class="attrlink url author-d-iz88z86z86za0dz67zz78zz78zz74zz68zjz80zz71z9iz90za3z66zsz65z7gz85zz86zz70zz79zz80z3z85z6z87ziz78zz83zigfz86zz80z5z80zblcz70zz86z url"&gt;&lt;A class="attrlink" href="https://www.dropboxforum.com/t5/custom/page/page-id/SupportPage-SearchSolutions" target="_blank" rel="noreferrer nofollow noopener" data-target-href="https://www.dropboxforum.com/t5/custom/page/page-id/SupportPage-SearchSolutions"&gt;&lt;STRONG&gt;https://www.dropboxforum.com/t5/custom/page/page-id/SupportPage-SearchSolutions&lt;/STRONG&gt;&lt;/A&gt;&lt;/SPAN&gt;&lt;SPAN class=" author-d-iz88z86z86za0dz67zz78zz78zz74zz68zjz80zz71z9iz90za3z66zsz65z7gz85zz86zz70zz79zz80z3z85z6z87ziz78zz83zigfz86zz80z5z80zblcz70zz86z"&gt;.&amp;nbsp;&lt;/SPAN&gt;&lt;/DIV&gt;
&lt;DIV&gt;&amp;nbsp;&lt;/DIV&gt;
&lt;DIV&gt;&lt;SPAN class=" author-d-iz88z86z86za0dz67zz78zz78zz74zz68zjz80zz71z9iz90za3z66zsz65z7gz85zz86zz70zz79zz80z3z85z6z87ziz78zz83zigfz86zz80z5z80zblcz70zz86z"&gt;Because you mention that you’re not receiving emails to one of your email addresses, please use a different one to open this request, so that you get to receive our correspondence.&amp;nbsp;&lt;/SPAN&gt;&lt;/DIV&gt;
&lt;DIV&gt;&amp;nbsp;&lt;/DIV&gt;
&lt;DIV&gt;&lt;SPAN class=" author-d-iz88z86z86za0dz67zz78zz78zz74zz68zjz80zz71z9iz90za3z66zsz65z7gz85zz86zz70zz79zz80z3z85z6z87ziz78zz83zigfz86zz80z5z80zblcz70zz86z"&gt;Once you do, please let me know a ticket ID in your reply, so that I follow-up on your request.&amp;nbsp;&lt;/SPAN&gt;&lt;/DIV&gt;
&lt;DIV&gt;&amp;nbsp;&lt;/DIV&gt;
&lt;DIV&gt;&lt;SPAN class=" author-d-iz88z86z86za0dz67zz78zz78zz74zz68zjz80zz71z9iz90za3z66zsz65z7gz85zz86zz70zz79zz80z3z85z6z87ziz78zz83zigfz86zz80z5z80zblcz70zz86z"&gt;Thanks,&amp;nbsp;&lt;/SPAN&gt;&lt;/DIV&gt;
&lt;DIV&gt;&lt;SPAN class=" author-d-iz88z86z86za0dz67zz78zz78zz74zz68zjz80zz71z9iz90za3z66zsz65z7gz85zz86zz70zz79zz80z3z85z6z87ziz78zz83zigfz86zz80z5z80zblcz70zz86z"&gt;JaneA&lt;/SPAN&gt;&lt;/DIV&gt;</description>
      <pubDate>Tue, 01 Aug 2017 19:40:08 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Settings-and-Preferences/Not-receiving-emails-for-password-reset/m-p/234989#M4704</guid>
      <dc:creator>Jane</dc:creator>
      <dc:date>2017-08-01T19:40:08Z</dc:date>
    </item>
    <item>
      <title>Re: Not receiving emails for password reset</title>
      <link>https://www.dropboxforum.com/t5/Settings-and-Preferences/Not-receiving-emails-for-password-reset/m-p/243003#M4705</link>
      <description>&lt;P&gt;i have the same problem , plus i cant send support tickets on the second link i only get "&lt;SPAN&gt;An unexpected error occurred: error "&lt;/SPAN&gt;can you please help me ?&lt;/P&gt;</description>
      <pubDate>Fri, 22 Sep 2017 22:43:34 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Settings-and-Preferences/Not-receiving-emails-for-password-reset/m-p/243003#M4705</guid>
      <dc:creator>kosta1234</dc:creator>
      <dc:date>2017-09-22T22:43:34Z</dc:date>
    </item>
    <item>
      <title>Re: Not receiving emails for password reset</title>
      <link>https://www.dropboxforum.com/t5/Settings-and-Preferences/Not-receiving-emails-for-password-reset/m-p/243027#M4706</link>
      <description>Try using a different browser or one in incognito mode.</description>
      <pubDate>Sat, 23 Sep 2017 08:07:16 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Settings-and-Preferences/Not-receiving-emails-for-password-reset/m-p/243027#M4706</guid>
      <dc:creator>Mark</dc:creator>
      <dc:date>2017-09-23T08:07:16Z</dc:date>
    </item>
    <item>
      <title>Re: Not receiving emails for password reset</title>
      <link>https://www.dropboxforum.com/t5/Settings-and-Preferences/Not-receiving-emails-for-password-reset/m-p/243057#M4707</link>
      <description>Mozila , Chrome, Mozila icognito , Chrome icognito . all i get is An unexpected error occurred: error</description>
      <pubDate>Sat, 23 Sep 2017 12:52:01 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Settings-and-Preferences/Not-receiving-emails-for-password-reset/m-p/243057#M4707</guid>
      <dc:creator>kosta1234</dc:creator>
      <dc:date>2017-09-23T12:52:01Z</dc:date>
    </item>
    <item>
      <title>Re: Not receiving emails for password reset</title>
      <link>https://www.dropboxforum.com/t5/Settings-and-Preferences/Not-receiving-emails-for-password-reset/m-p/243058#M4708</link>
      <description>You'll need to log a ticket with support and ask for help then I'm afraid:&lt;BR /&gt;&lt;A href="http://www.dropbox.com/support" target="_blank"&gt;www.dropbox.com/support&lt;/A&gt; to do that &lt;BR /&gt;&lt;A href="http://dropbox.zendesk.com" target="_blank"&gt;http://dropbox.zendesk.com&lt;/A&gt; to track</description>
      <pubDate>Sat, 23 Sep 2017 13:04:42 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Settings-and-Preferences/Not-receiving-emails-for-password-reset/m-p/243058#M4708</guid>
      <dc:creator>Mark</dc:creator>
      <dc:date>2017-09-23T13:04:42Z</dc:date>
    </item>
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