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  <channel>
    <title>topic Urgent, need phone or chat support, please help. in Settings and Preferences</title>
    <link>https://www.dropboxforum.com/t5/Settings-and-Preferences/How-can-I-access-live-chat-for-support/m-p/402041#M5120</link>
    <description>&lt;P&gt;I have a business account, need urgent real time phone support or at least chat support and more than willing to pay for it. If such support exists, I just spent an hour looking and couldn't find it.&lt;/P&gt;
&lt;P&gt;Please help with a link, phone number, anything.&lt;/P&gt;
&lt;P&gt;Russ Howard&lt;BR /&gt;&lt;EM&gt;[personal information removed as per &lt;A href="https://www.dropboxforum.com/t5/Announcements/Community-Guidelines/m-p/325896#M245" target="_blank" rel="noopener"&gt;Community Guidelines&lt;/A&gt;]&lt;/EM&gt;&lt;/P&gt;</description>
    <pubDate>Thu, 12 Mar 2020 07:16:51 GMT</pubDate>
    <dc:creator>rustoleo</dc:creator>
    <dc:date>2020-03-12T07:16:51Z</dc:date>
    <item>
      <title>How can I access live chat for support?</title>
      <link>https://www.dropboxforum.com/t5/Settings-and-Preferences/How-can-I-access-live-chat-for-support/m-p/271269#M5112</link>
      <description>&lt;P&gt;where can i find the Live chat on my account??&amp;nbsp;&lt;/P&gt;</description>
      <pubDate>Fri, 29 May 2020 15:06:10 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Settings-and-Preferences/How-can-I-access-live-chat-for-support/m-p/271269#M5112</guid>
      <dc:creator>inessa728</dc:creator>
      <dc:date>2020-05-29T15:06:10Z</dc:date>
    </item>
    <item>
      <title>Re: Live Chat</title>
      <link>https://www.dropboxforum.com/t5/Settings-and-Preferences/How-can-I-access-live-chat-for-support/m-p/271274#M5113</link>
      <description>&lt;P&gt;If you have a Business account, it will be available through the support tools in your Admin console. If you have a Personal account that includes chat support, you can just go to the usual Support URL and the Live Chat option will be listed if it's available to you.&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;UL&gt;
&lt;LI&gt;&lt;A href="https://www.dropbox.com/support" target="_blank"&gt;https://www.dropbox.com/support&lt;/A&gt;&lt;/LI&gt;
&lt;/UL&gt;</description>
      <pubDate>Wed, 04 Apr 2018 18:04:10 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Settings-and-Preferences/How-can-I-access-live-chat-for-support/m-p/271274#M5113</guid>
      <dc:creator>Rich</dc:creator>
      <dc:date>2018-04-04T18:04:10Z</dc:date>
    </item>
    <item>
      <title>Re: Live Chat</title>
      <link>https://www.dropboxforum.com/t5/Settings-and-Preferences/How-can-I-access-live-chat-for-support/m-p/271280#M5114</link>
      <description>&lt;P&gt;Or you can get it if you are a Professional user:&amp;nbsp;&lt;A href="https://www.dropbox.com/plans?trigger=nr" target="_blank"&gt;https://www.dropbox.com/plans?trigger=nr&lt;/A&gt;&lt;/P&gt;</description>
      <pubDate>Wed, 04 Apr 2018 18:16:45 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Settings-and-Preferences/How-can-I-access-live-chat-for-support/m-p/271280#M5114</guid>
      <dc:creator>Mark</dc:creator>
      <dc:date>2018-04-04T18:16:45Z</dc:date>
    </item>
    <item>
      <title>Re: Live Chat</title>
      <link>https://www.dropboxforum.com/t5/Settings-and-Preferences/How-can-I-access-live-chat-for-support/m-p/287891#M5115</link>
      <description>No...what does it mean....if it's available to you? Why wouldn't it be?</description>
      <pubDate>Mon, 30 Jul 2018 19:16:04 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Settings-and-Preferences/How-can-I-access-live-chat-for-support/m-p/287891#M5115</guid>
      <dc:creator>RRocco</dc:creator>
      <dc:date>2018-07-30T19:16:04Z</dc:date>
    </item>
    <item>
      <title>Re: Live Chat</title>
      <link>https://www.dropboxforum.com/t5/Settings-and-Preferences/How-can-I-access-live-chat-for-support/m-p/287909#M5116</link>
      <description>Only certain paying account levels have access to online chat. And within Business accounts only Team Admins do. &lt;BR /&gt;&lt;BR /&gt;If you are not an Admin you need to speak to them for assistance or log a ticket.</description>
      <pubDate>Mon, 30 Jul 2018 20:34:32 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Settings-and-Preferences/How-can-I-access-live-chat-for-support/m-p/287909#M5116</guid>
      <dc:creator>Mark</dc:creator>
      <dc:date>2018-07-30T20:34:32Z</dc:date>
    </item>
    <item>
      <title>Re: Live Chat</title>
      <link>https://www.dropboxforum.com/t5/Settings-and-Preferences/How-can-I-access-live-chat-for-support/m-p/355688#M5117</link>
      <description>&lt;P&gt;I cannot seem to renew my account.&amp;nbsp; Can you help me&lt;/P&gt;&lt;P&gt;&amp;nbsp;&lt;/P&gt;</description>
      <pubDate>Wed, 17 Jul 2019 17:45:13 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Settings-and-Preferences/How-can-I-access-live-chat-for-support/m-p/355688#M5117</guid>
      <dc:creator>jon15</dc:creator>
      <dc:date>2019-07-17T17:45:13Z</dc:date>
    </item>
    <item>
      <title>Re: Live Chat</title>
      <link>https://www.dropboxforum.com/t5/Settings-and-Preferences/How-can-I-access-live-chat-for-support/m-p/359144#M5118</link>
      <description>&lt;P&gt;Hi im having problem with our new uploads which we couldn't view&lt;/P&gt;&lt;P&gt;&amp;nbsp;&lt;/P&gt;</description>
      <pubDate>Wed, 07 Aug 2019 17:52:55 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Settings-and-Preferences/How-can-I-access-live-chat-for-support/m-p/359144#M5118</guid>
      <dc:creator>JosephDardashti</dc:creator>
      <dc:date>2019-08-07T17:52:55Z</dc:date>
    </item>
    <item>
      <title>Re: Live Chat</title>
      <link>https://www.dropboxforum.com/t5/Settings-and-Preferences/How-can-I-access-live-chat-for-support/m-p/402039#M5119</link>
      <description>&lt;P&gt;I have a business plan, and I don't see any chat option in the console. The "help" just takes me to the same page with no such option. I really need real time phone support, and am willing to pay for it. If it exists it should be easy to find. It's not. I've just wasted an hour looking for it.&lt;/P&gt;</description>
      <pubDate>Thu, 12 Mar 2020 01:57:25 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Settings-and-Preferences/How-can-I-access-live-chat-for-support/m-p/402039#M5119</guid>
      <dc:creator>rustoleo</dc:creator>
      <dc:date>2020-03-12T01:57:25Z</dc:date>
    </item>
    <item>
      <title>Urgent, need phone or chat support, please help.</title>
      <link>https://www.dropboxforum.com/t5/Settings-and-Preferences/How-can-I-access-live-chat-for-support/m-p/402041#M5120</link>
      <description>&lt;P&gt;I have a business account, need urgent real time phone support or at least chat support and more than willing to pay for it. If such support exists, I just spent an hour looking and couldn't find it.&lt;/P&gt;
&lt;P&gt;Please help with a link, phone number, anything.&lt;/P&gt;
&lt;P&gt;Russ Howard&lt;BR /&gt;&lt;EM&gt;[personal information removed as per &lt;A href="https://www.dropboxforum.com/t5/Announcements/Community-Guidelines/m-p/325896#M245" target="_blank" rel="noopener"&gt;Community Guidelines&lt;/A&gt;]&lt;/EM&gt;&lt;/P&gt;</description>
      <pubDate>Thu, 12 Mar 2020 07:16:51 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Settings-and-Preferences/How-can-I-access-live-chat-for-support/m-p/402041#M5120</guid>
      <dc:creator>rustoleo</dc:creator>
      <dc:date>2020-03-12T07:16:51Z</dc:date>
    </item>
    <item>
      <title>Re: Urgent, need phone or chat support, please help.</title>
      <link>https://www.dropboxforum.com/t5/Settings-and-Preferences/How-can-I-access-live-chat-for-support/m-p/402056#M5121</link>
      <description>&lt;P&gt;Hello&amp;nbsp;&lt;a href="https://www.dropboxforum.com/t5/user/viewprofilepage/user-id/1272408"&gt;@rustoleo&lt;/a&gt;,&amp;nbsp;thanks for reaching out to us!&lt;/P&gt;
&lt;P&gt;You can find the available &lt;A href="https://help.dropbox.com/teams-admins/team-member/customer-support-levels" target="_blank" rel="noopener"&gt;support options&lt;/A&gt; available for your account by logging in and going to&lt;SPAN&gt;&amp;nbsp;&lt;/SPAN&gt;&lt;A href="https://www.dropbox.com/support" target="_blank"&gt;dropbox.com/support&lt;/A&gt;.&amp;nbsp;&lt;/P&gt;
&lt;P&gt;From there, if you're on a Business team and you're the team admin, you'll also be able to find how to contact us via phone.&amp;nbsp;&lt;/P&gt;
&lt;P&gt;Nonetheless, I'm more than happy to help, so let me know any information on what you're seeing or experiencing and I'll make sure to get back to you as soon as possible. Thanks!&lt;/P&gt;</description>
      <pubDate>Thu, 12 Mar 2020 07:22:10 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Settings-and-Preferences/How-can-I-access-live-chat-for-support/m-p/402056#M5121</guid>
      <dc:creator>Lusil</dc:creator>
      <dc:date>2020-03-12T07:22:10Z</dc:date>
    </item>
    <item>
      <title>how do i chatt with customer support i need to delete my account</title>
      <link>https://www.dropboxforum.com/t5/Settings-and-Preferences/How-can-I-access-live-chat-for-support/m-p/409070#M5122</link>
      <description>&lt;P&gt;i need customer support chatt link to chatt with them,i want to delete my account.&lt;/P&gt;</description>
      <pubDate>Sat, 11 Apr 2020 16:08:01 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Settings-and-Preferences/How-can-I-access-live-chat-for-support/m-p/409070#M5122</guid>
      <dc:creator>elvis1991</dc:creator>
      <dc:date>2020-04-11T16:08:01Z</dc:date>
    </item>
    <item>
      <title>Re: how do i chatt with customer support i need to delete my account</title>
      <link>https://www.dropboxforum.com/t5/Settings-and-Preferences/How-can-I-access-live-chat-for-support/m-p/409112#M5123</link>
      <description>&lt;BLOCKQUOTE&gt;&lt;HR /&gt;&lt;STRONG&gt;&lt;a href="https://www.dropboxforum.com/t5/user/viewprofilepage/user-id/1285812"&gt;@elvis1991&lt;/a&gt;&amp;nbsp;wrote:&lt;/STRONG&gt;&lt;BR /&gt;
&lt;P&gt;i need customer support chatt link to chatt with them,i want to delete my account.&lt;/P&gt;
&lt;HR /&gt;&lt;/BLOCKQUOTE&gt;
&lt;P&gt;The support options that are available to you can be found on the &lt;A href="https://www.dropbox.com/support" target="_blank"&gt;Support page&lt;/A&gt;. Typically, Live Chat is only available on Professional and Business accounts. That said, you can delete your account yourself. Refer to the following help article:&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;UL&gt;
&lt;LI&gt;&lt;A href="https://help.dropbox.com/accounts-billing/create-delete/delete-account" target="_blank"&gt;https://help.dropbox.com/accounts-billing/create-delete/delete-account&lt;/A&gt;&lt;/LI&gt;
&lt;/UL&gt;</description>
      <pubDate>Sat, 11 Apr 2020 23:14:31 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Settings-and-Preferences/How-can-I-access-live-chat-for-support/m-p/409112#M5123</guid>
      <dc:creator>Rich</dc:creator>
      <dc:date>2020-04-11T23:14:31Z</dc:date>
    </item>
    <item>
      <title>Re: Live Chat</title>
      <link>https://www.dropboxforum.com/t5/Settings-and-Preferences/How-can-I-access-live-chat-for-support/m-p/415916#M5124</link>
      <description>&lt;P&gt;I guess my personal account doesn't include live chat - how can I get it?&lt;/P&gt;&lt;P&gt;&amp;nbsp;&lt;/P&gt;</description>
      <pubDate>Fri, 01 May 2020 03:00:25 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Settings-and-Preferences/How-can-I-access-live-chat-for-support/m-p/415916#M5124</guid>
      <dc:creator>FRAnkRubin29</dc:creator>
      <dc:date>2020-05-01T03:00:25Z</dc:date>
    </item>
    <item>
      <title>Re: Live Chat</title>
      <link>https://www.dropboxforum.com/t5/Settings-and-Preferences/How-can-I-access-live-chat-for-support/m-p/416016#M5125</link>
      <description>&lt;P&gt;Hi there&amp;nbsp;&lt;a href="https://www.dropboxforum.com/t5/user/viewprofilepage/user-id/1295869"&gt;@FRAnkRubin29&lt;/a&gt;,&amp;nbsp;thanks for nudging us on this thread.&amp;nbsp;&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;&lt;SPAN&gt;Your technical &lt;A href="https://help.dropbox.com/teams-admins/team-member/customer-support-levels" target="_blank" rel="noopener"&gt;support options&lt;/A&gt; depend on what kind of account you have and y&lt;/SPAN&gt;&lt;SPAN&gt;ou can find more about what each subscription offers in &lt;A href="https://www.dropbox.com/plans" target="_blank" rel="noopener"&gt;this link&lt;/A&gt;.&amp;nbsp;&lt;/SPAN&gt;&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;&lt;SPAN&gt;In the meantime, if you have any other questions, just give us a shout. Thanks!&lt;/SPAN&gt;&lt;/P&gt;</description>
      <pubDate>Fri, 01 May 2020 11:58:21 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Settings-and-Preferences/How-can-I-access-live-chat-for-support/m-p/416016#M5125</guid>
      <dc:creator>Lusil</dc:creator>
      <dc:date>2020-05-01T11:58:21Z</dc:date>
    </item>
    <item>
      <title>Re: Live Chat</title>
      <link>https://www.dropboxforum.com/t5/Settings-and-Preferences/How-can-I-access-live-chat-for-support/m-p/421603#M5126</link>
      <description>&lt;P&gt;&lt;U&gt;I have no idea if I have a dropbox account. I just want to know what i need to do to send (email) large documents or videos and what the costs are for a private account. I need simple solutions and not complex details.&lt;/U&gt;&lt;/P&gt;</description>
      <pubDate>Mon, 18 May 2020 19:51:06 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Settings-and-Preferences/How-can-I-access-live-chat-for-support/m-p/421603#M5126</guid>
      <dc:creator>Joel Littman</dc:creator>
      <dc:date>2020-05-18T19:51:06Z</dc:date>
    </item>
    <item>
      <title>Re: Live Chat</title>
      <link>https://www.dropboxforum.com/t5/Settings-and-Preferences/How-can-I-access-live-chat-for-support/m-p/421862#M5127</link>
      <description>&lt;P&gt;Hi there&amp;nbsp;&lt;a href="https://www.dropboxforum.com/t5/user/viewprofilepage/user-id/1304083"&gt;@Joel Littman&lt;/a&gt;,&amp;nbsp;thanks for nudging us on this thread.&amp;nbsp;&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;If you're posting on the Dropbox Community, it means that you have a Dropbox account. You can go to it by clicking on the Dropbox logo that's on the top left corner of this page.&amp;nbsp;&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;To find the email address associated with it, you'll have to check out your General from your settings, &lt;A href="http://dropbox.com/account/" target="_blank" rel="noopener"&gt;here&lt;/A&gt;.&amp;nbsp;&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;You can share your files with other users who have a Dropbox account by following &lt;A href="https://help.dropbox.com/files-folders/share/share-with-others" target="_blank" rel="noopener"&gt;these steps&lt;/A&gt;. If they don't have an account, you can send them a &lt;A href="https://help.dropbox.com/files-folders/share/view-only-access" target="_blank" rel="noopener"&gt;shared link&lt;/A&gt; to your files.&amp;nbsp;&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;Finally, you don't need a subscription to share content, but if you do want to upgrade, you can have a look at our plans in &lt;A href="https://www.dropbox.com/plans" target="_blank" rel="noopener"&gt;this link&lt;/A&gt;.&amp;nbsp;&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;Hope this helps!&lt;/P&gt;</description>
      <pubDate>Tue, 19 May 2020 13:44:30 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Settings-and-Preferences/How-can-I-access-live-chat-for-support/m-p/421862#M5127</guid>
      <dc:creator>Lusil</dc:creator>
      <dc:date>2020-05-19T13:44:30Z</dc:date>
    </item>
    <item>
      <title>Re: How can I access live chat for support?</title>
      <link>https://www.dropboxforum.com/t5/Settings-and-Preferences/How-can-I-access-live-chat-for-support/m-p/456220#M5129</link>
      <description>&lt;P&gt;is all my documents backe up every month&lt;/P&gt;</description>
      <pubDate>Fri, 25 Sep 2020 09:55:12 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Settings-and-Preferences/How-can-I-access-live-chat-for-support/m-p/456220#M5129</guid>
      <dc:creator>amal ms</dc:creator>
      <dc:date>2020-09-25T09:55:12Z</dc:date>
    </item>
    <item>
      <title>Re: How can I access live chat for support?</title>
      <link>https://www.dropboxforum.com/t5/Settings-and-Preferences/How-can-I-access-live-chat-for-support/m-p/456277#M5130</link>
      <description>&lt;P&gt;Hi &lt;a href="https://www.dropboxforum.com/t5/user/viewprofilepage/user-id/1355018"&gt;@amal ms&lt;/a&gt;, are you asking if the Dropbox desktop application is backing up your files to the Dropbox site?&lt;/P&gt;

&lt;P&gt;&amp;nbsp;&lt;/P&gt;

&lt;P&gt;Does it show up as syncing, or up to date when you hover over the Dropbox icon?&lt;/P&gt;

&lt;P&gt;&amp;nbsp;&lt;/P&gt;

&lt;P&gt;If I'm misunderstanding something, please let me know more details so I can assist!&lt;/P&gt;</description>
      <pubDate>Fri, 25 Sep 2020 14:02:25 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Settings-and-Preferences/How-can-I-access-live-chat-for-support/m-p/456277#M5130</guid>
      <dc:creator>Jay</dc:creator>
      <dc:date>2020-09-25T14:02:25Z</dc:date>
    </item>
    <item>
      <title>Re: How can I access live chat for support?</title>
      <link>https://www.dropboxforum.com/t5/Settings-and-Preferences/How-can-I-access-live-chat-for-support/m-p/513747#M5131</link>
      <description>&lt;P&gt;have i reached live chat? I just upgraded to trial version of Professional and need help&lt;/P&gt;</description>
      <pubDate>Thu, 15 Apr 2021 17:12:43 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Settings-and-Preferences/How-can-I-access-live-chat-for-support/m-p/513747#M5131</guid>
      <dc:creator>Joan T.</dc:creator>
      <dc:date>2021-04-15T17:12:43Z</dc:date>
    </item>
    <item>
      <title>Re: How can I access live chat for support?</title>
      <link>https://www.dropboxforum.com/t5/Settings-and-Preferences/How-can-I-access-live-chat-for-support/m-p/513786#M5132</link>
      <description>Hey there &lt;a href="https://www.dropboxforum.com/t5/user/viewprofilepage/user-id/17973"&gt;@Joan T.&lt;/a&gt;, thanks for joining the discussion here.&lt;BR /&gt;
&lt;BR /&gt;
Our Community is not to be confused with the live chat option you may get when &lt;A href="https://help.dropbox.com/teams-admins/team-member/customer-support-levels" target="_blank"&gt;contacting our Support team&lt;/A&gt; directly.&amp;nbsp;&lt;BR /&gt;
&lt;BR /&gt;
That said, we'll be happy to help with any questions you may have so feel free to elaborate on your query. This way we'll be able to advise further.&amp;nbsp;&lt;BR /&gt;
&lt;BR /&gt;
Thanks so much!</description>
      <pubDate>Thu, 15 Apr 2021 19:51:34 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Settings-and-Preferences/How-can-I-access-live-chat-for-support/m-p/513786#M5132</guid>
      <dc:creator>Walter</dc:creator>
      <dc:date>2021-04-15T19:51:34Z</dc:date>
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