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    <title>topic Re: Not getting Password reset email link in Settings and Preferences</title>
    <link>https://www.dropboxforum.com/t5/Settings-and-Preferences/Not-getting-Password-reset-email-link/m-p/444158#M5663</link>
    <description>I have the same Problem. The pw-reset-link doesn't come to my mail account. Any solutions please ??? Thx.</description>
    <pubDate>Tue, 11 Aug 2020 06:28:57 GMT</pubDate>
    <dc:creator>Rainer_Zufall</dc:creator>
    <dc:date>2020-08-11T06:28:57Z</dc:date>
    <item>
      <title>Not getting Password reset email link</title>
      <link>https://www.dropboxforum.com/t5/Settings-and-Preferences/Not-getting-Password-reset-email-link/m-p/384381#M5655</link>
      <description>&lt;P&gt;&lt;SPAN class="server-error"&gt;&lt;SPAN class="notify-msg"&gt;Hi all,&lt;/SPAN&gt;&lt;/SPAN&gt;&lt;/P&gt;
&lt;P&gt;&lt;SPAN class="server-error"&gt;&lt;SPAN class="notify-msg"&gt;I did not manage to receive Reset Email from no-reply@dropbox.com. Already check the spam folder and Global whitelist no-reply@dropbox.com. After several tried to login with incorrect password, my account is blocked.&lt;/SPAN&gt;&lt;/SPAN&gt;&lt;/P&gt;
&lt;P&gt;&lt;SPAN class="server-error"&gt;&lt;SPAN class="notify-msg"&gt;When I try to Reset my password again,&amp;nbsp; @ &lt;A href="https://www.dropbox.com/forgot" target="_blank" rel="noopener"&gt;https://www.dropbox.com/forgot&lt;/A&gt;?&lt;/SPAN&gt;&lt;/SPAN&gt;&lt;/P&gt;
&lt;P&gt;&lt;SPAN class="server-error"&gt;&lt;SPAN class="notify-msg"&gt;I got this error:&lt;BR /&gt;&lt;/SPAN&gt;&lt;/SPAN&gt;&lt;/P&gt;
&lt;P&gt;&lt;SPAN class="server-error"&gt;&lt;SPAN class="notify-msg"&gt;Too many incorrect attempts. Please try again in a few minutes.&lt;/SPAN&gt;&lt;/SPAN&gt;&lt;/P&gt;
&lt;P&gt;&lt;SPAN class="server-error"&gt;&lt;SPAN class="notify-msg"&gt;How long I need to wait? Any support team able to assist me?&lt;/SPAN&gt;&lt;/SPAN&gt;&lt;/P&gt;
&lt;P&gt;&lt;SPAN class="server-error"&gt;&lt;SPAN class="notify-msg"&gt;I urgently need to access to my dropbox account&lt;/SPAN&gt;&lt;/SPAN&gt;&lt;/P&gt;
&lt;P&gt;Thanks&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;</description>
      <pubDate>Mon, 16 Dec 2019 10:21:36 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Settings-and-Preferences/Not-getting-Password-reset-email-link/m-p/384381#M5655</guid>
      <dc:creator>wkloke</dc:creator>
      <dc:date>2019-12-16T10:21:36Z</dc:date>
    </item>
    <item>
      <title>Re: not getting Password reset email link</title>
      <link>https://www.dropboxforum.com/t5/Settings-and-Preferences/Not-getting-Password-reset-email-link/m-p/384415#M5656</link>
      <description>&lt;P&gt;Sorry to hear you can't access your account&amp;nbsp;&lt;a href="https://www.dropboxforum.com/t5/user/viewprofilepage/user-id/1242456"&gt;@wkloke&lt;/a&gt;.&amp;nbsp;&lt;img class="lia-deferred-image lia-image-emoji" src="https://www.dropboxforum.com/html/@739B0172748EF80DBB5A360F73E33B8A/images/emoticons/1f641.png" alt=":slight_frown:" title=":slight_frown:" /&gt;&lt;/P&gt;
&lt;P&gt;When you get the too many attempts error you need to wait for 24 hours to reset the password again. Our team cannot send a password reset email in the meantime.&amp;nbsp;&lt;/P&gt;
&lt;P&gt;If you are not receiving your reset password email tomorrow&amp;nbsp;when you try to reset it again, then please contact our team at:&amp;nbsp;&lt;A href="https://www.dropbox.com/support" target="_blank"&gt;https://www.dropbox.com/support&lt;/A&gt;&lt;/P&gt;
&lt;P&gt;Is there a computer, that has the Dropbox desktop application installed to access your files from, for now?&amp;nbsp;&lt;/P&gt;
&lt;P&gt;I hope there is!&amp;nbsp;&lt;/P&gt;</description>
      <pubDate>Mon, 16 Dec 2019 10:21:04 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Settings-and-Preferences/Not-getting-Password-reset-email-link/m-p/384415#M5656</guid>
      <dc:creator>Fiona</dc:creator>
      <dc:date>2019-12-16T10:21:04Z</dc:date>
    </item>
    <item>
      <title>Re: not getting Password reset email link</title>
      <link>https://www.dropboxforum.com/t5/Settings-and-Preferences/Not-getting-Password-reset-email-link/m-p/384691#M5657</link>
      <description>&lt;P&gt;Dear Fiona,&lt;/P&gt;&lt;P&gt;Thanks for your prompt response, after 24 hours, I no longer get "&lt;SPAN class="server-error"&gt;&lt;SPAN class="notify-msg"&gt;Too many incorrect attempts. Please try again in a few minutes." instead, &lt;/SPAN&gt;&lt;/SPAN&gt;"If a Dropbox account exists for &lt;a href="https://www.dropboxforum.com/t5/user/viewprofilepage/user-id/672016"&gt;@Email&lt;/a&gt; , an e-mail will sent with furthers instruction."&lt;/P&gt;&lt;P&gt;However, I still not receive any Recovery Link after 4 hours. Already check spam/log files, whitelisted no-reply@dropbox.com&lt;/P&gt;&lt;P&gt;Can you send the Recovery Link direct to my Email instead of dropbox.com/forgot&lt;/P&gt;&lt;P&gt;&amp;nbsp;&lt;/P&gt;&lt;P&gt;Thanks&lt;/P&gt;&lt;P&gt;&amp;nbsp;&lt;/P&gt;</description>
      <pubDate>Tue, 17 Dec 2019 07:20:46 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Settings-and-Preferences/Not-getting-Password-reset-email-link/m-p/384691#M5657</guid>
      <dc:creator>wkloke1</dc:creator>
      <dc:date>2019-12-17T07:20:46Z</dc:date>
    </item>
    <item>
      <title>Re: not getting Password reset email link</title>
      <link>https://www.dropboxforum.com/t5/Settings-and-Preferences/Not-getting-Password-reset-email-link/m-p/385164#M5658</link>
      <description>&lt;P&gt;Sorry for the late response&amp;nbsp;&lt;a href="https://www.dropboxforum.com/t5/user/viewprofilepage/user-id/1242456"&gt;@wkloke&lt;/a&gt;&amp;nbsp;&lt;a href="https://www.dropboxforum.com/t5/user/viewprofilepage/user-id/1242855"&gt;@wkloke1&lt;/a&gt;,&amp;nbsp;&lt;/P&gt;
&lt;P&gt;I located the case you created with us for this account access issue, it is already in the right hands.&amp;nbsp;&lt;/P&gt;
&lt;P&gt;Please respond there for us to help you resolve this, as soon as possible.&amp;nbsp;&lt;/P&gt;
&lt;P&gt;Thank you for your patience.&amp;nbsp;&lt;/P&gt;</description>
      <pubDate>Thu, 19 Dec 2019 07:50:35 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Settings-and-Preferences/Not-getting-Password-reset-email-link/m-p/385164#M5658</guid>
      <dc:creator>Fiona</dc:creator>
      <dc:date>2019-12-19T07:50:35Z</dc:date>
    </item>
    <item>
      <title>Re: not getting Password reset email link</title>
      <link>https://www.dropboxforum.com/t5/Settings-and-Preferences/Not-getting-Password-reset-email-link/m-p/385167#M5659</link>
      <description>&lt;P&gt;Dear Fiona,&lt;/P&gt;&lt;P&gt;&amp;nbsp;&lt;/P&gt;&lt;P&gt;Case has been closed.&amp;nbsp; Support team has sent me the Recovery Link from another email provider login-support@dropbox.com , instead of no-reply@dropbox.com&lt;/P&gt;&lt;P&gt;&amp;nbsp;&lt;/P&gt;&lt;P&gt;Thanks for your help&lt;/P&gt;&lt;P&gt;&amp;nbsp;&lt;/P&gt;</description>
      <pubDate>Thu, 19 Dec 2019 08:33:04 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Settings-and-Preferences/Not-getting-Password-reset-email-link/m-p/385167#M5659</guid>
      <dc:creator>wkloke1</dc:creator>
      <dc:date>2019-12-19T08:33:04Z</dc:date>
    </item>
    <item>
      <title>Re: not getting Password reset email link</title>
      <link>https://www.dropboxforum.com/t5/Settings-and-Preferences/Not-getting-Password-reset-email-link/m-p/385176#M5660</link>
      <description>&lt;P&gt;Glad to hear you can now access your account.&amp;nbsp;&lt;/P&gt;
&lt;P&gt;Thanks for getting back to me about this.&amp;nbsp;&lt;/P&gt;
&lt;P&gt;Enjoy your Dropbox and your Holidays! &lt;img class="lia-deferred-image lia-image-emoji" src="https://www.dropboxforum.com/html/@AEF569BFDD1DD3EB9180949D237CD92A/images/emoticons/1f600.png" alt=":grinning:" title=":grinning:" /&gt;&amp;nbsp;&lt;img class="lia-deferred-image lia-image-emoji" src="https://www.dropboxforum.com/html/@2FF45D5FC6BE1C0209A83783F899B497/images/emoticons/2705.png" alt=":white_check_mark:" title=":white_check_mark:" /&gt;&lt;/P&gt;</description>
      <pubDate>Thu, 19 Dec 2019 09:11:58 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Settings-and-Preferences/Not-getting-Password-reset-email-link/m-p/385176#M5660</guid>
      <dc:creator>Fiona</dc:creator>
      <dc:date>2019-12-19T09:11:58Z</dc:date>
    </item>
    <item>
      <title>Re: Not getting Password reset email link</title>
      <link>https://www.dropboxforum.com/t5/Settings-and-Preferences/Not-getting-Password-reset-email-link/m-p/411128#M5661</link>
      <description>&lt;P&gt;I have the same problem as discribed above. My email address is &lt;FONT color="#808080"&gt;[email address removed as per&lt;A href="https://www.dropboxforum.com/t5/Announcements/Community-Guidelines/td-p/325896" target="_blank" rel="noopener"&gt; Community's Guidelines&lt;/A&gt;]&lt;/FONT&gt;. It is obviously an business email and it will highly appriciated your prompt response.&lt;/P&gt;</description>
      <pubDate>Fri, 17 Apr 2020 19:17:25 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Settings-and-Preferences/Not-getting-Password-reset-email-link/m-p/411128#M5661</guid>
      <dc:creator>cocobloger</dc:creator>
      <dc:date>2020-04-17T19:17:25Z</dc:date>
    </item>
    <item>
      <title>Re: Not getting Password reset email link</title>
      <link>https://www.dropboxforum.com/t5/Settings-and-Preferences/Not-getting-Password-reset-email-link/m-p/411141#M5662</link>
      <description>Hi&lt;BR /&gt;&lt;BR /&gt;You can try email your issue to support@dropbox.zendesk.com , using your registered Dropbox account.&lt;BR /&gt;&lt;BR /&gt;Thanks</description>
      <pubDate>Fri, 17 Apr 2020 09:52:54 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Settings-and-Preferences/Not-getting-Password-reset-email-link/m-p/411141#M5662</guid>
      <dc:creator>wkloke</dc:creator>
      <dc:date>2020-04-17T09:52:54Z</dc:date>
    </item>
    <item>
      <title>Re: Not getting Password reset email link</title>
      <link>https://www.dropboxforum.com/t5/Settings-and-Preferences/Not-getting-Password-reset-email-link/m-p/444158#M5663</link>
      <description>I have the same Problem. The pw-reset-link doesn't come to my mail account. Any solutions please ??? Thx.</description>
      <pubDate>Tue, 11 Aug 2020 06:28:57 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Settings-and-Preferences/Not-getting-Password-reset-email-link/m-p/444158#M5663</guid>
      <dc:creator>Rainer_Zufall</dc:creator>
      <dc:date>2020-08-11T06:28:57Z</dc:date>
    </item>
    <item>
      <title>Re: Not getting Password reset email link</title>
      <link>https://www.dropboxforum.com/t5/Settings-and-Preferences/Not-getting-Password-reset-email-link/m-p/446476#M5664</link>
      <description>&lt;P&gt;Hi &lt;a href="https://www.dropboxforum.com/t5/user/viewprofilepage/user-id/1337418"&gt;@Rainer_Zufall&lt;/a&gt;; are you still having issues with receiving the email to &lt;A href="https://help.dropbox.com/accounts-billing/settings-sign-in/password-reset" target="_blank"&gt;reset your&amp;nbsp;password&lt;/A&gt;?&amp;nbsp;&lt;/P&gt;

&lt;P&gt;&amp;nbsp;&lt;/P&gt;</description>
      <pubDate>Wed, 19 Aug 2020 09:31:50 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Settings-and-Preferences/Not-getting-Password-reset-email-link/m-p/446476#M5664</guid>
      <dc:creator>Walter</dc:creator>
      <dc:date>2020-08-19T09:31:50Z</dc:date>
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