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  <channel>
    <title>topic Re: Why was my account disabled? in Settings and Preferences</title>
    <link>https://www.dropboxforum.com/t5/Settings-and-Preferences/Why-was-my-account-disabled/m-p/437181#M6826</link>
    <description>&lt;P&gt;Hi &lt;a href="https://www.dropboxforum.com/t5/user/viewprofilepage/user-id/364291"&gt;@Walter&lt;/a&gt;,&lt;/P&gt;&lt;P&gt;I &lt;EM&gt;have sent&lt;/EM&gt; 2 &lt;EM&gt;emails&lt;/EM&gt; about this problem &lt;EM&gt;(&lt;/EM&gt;2020/07/11 and 2020/07/13) through &lt;A href="https://www.dropbox.com/support/sign-in-issues" target="_blank" rel="noopener noreferrer"&gt;this form&lt;/A&gt;&amp;nbsp;&lt;/P&gt;&lt;P&gt;But, &lt;EM&gt;I&lt;/EM&gt; &lt;EM&gt;didn't&lt;/EM&gt; receive &lt;EM&gt;an answer&lt;/EM&gt; (except automatic email).&lt;/P&gt;&lt;P&gt;This problem is important, because many client has sent realtime data to Dropbox.&lt;/P&gt;&lt;P&gt;Please help me!&lt;/P&gt;</description>
    <pubDate>Tue, 14 Jul 2020 02:08:33 GMT</pubDate>
    <dc:creator>toannguyen2020</dc:creator>
    <dc:date>2020-07-14T02:08:33Z</dc:date>
    <item>
      <title>Why was my account disabled?</title>
      <link>https://www.dropboxforum.com/t5/Settings-and-Preferences/Why-was-my-account-disabled/m-p/436794#M6824</link>
      <description>&lt;P&gt;Company account with email (quandinh@**** like email Dropbox of me) &lt;STRONG&gt;has been disabled&lt;/STRONG&gt; from Saturday, July 11, 2020.&lt;/P&gt;&lt;P&gt;Dropbox hasn't emailed notification?&lt;/P&gt;&lt;P&gt;This account is used for business.&lt;/P&gt;&lt;P&gt;Please help me!&lt;/P&gt;</description>
      <pubDate>Mon, 13 Jul 2020 03:43:28 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Settings-and-Preferences/Why-was-my-account-disabled/m-p/436794#M6824</guid>
      <dc:creator>toannguyen2020</dc:creator>
      <dc:date>2020-07-13T03:43:28Z</dc:date>
    </item>
    <item>
      <title>Re: Why was my account disabled?</title>
      <link>https://www.dropboxforum.com/t5/Settings-and-Preferences/Why-was-my-account-disabled/m-p/436925#M6825</link>
      <description>&lt;P&gt;Hi &lt;a href="https://www.dropboxforum.com/t5/user/viewprofilepage/user-id/1326649"&gt;@toannguyen2020&lt;/a&gt;; thanks for joining our Community!&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;As we won't be able to help much with account specific inquiries through this platform, I'd suggest using an &lt;A href="https://support.google.com/chrome/answer/95464" target="_blank" rel="noopener"&gt;incognito&lt;/A&gt; window while NOT logged into any Dropbox account to contact our support team through &lt;A href="https://www.dropbox.com/support/sign-in-issues" target="_blank" rel="noopener"&gt;this form&lt;/A&gt; so we can look further into this.&amp;nbsp;&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;Let me know if you have any more questions.&amp;nbsp;&lt;/P&gt;</description>
      <pubDate>Tue, 17 Nov 2020 22:46:55 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Settings-and-Preferences/Why-was-my-account-disabled/m-p/436925#M6825</guid>
      <dc:creator>Walter</dc:creator>
      <dc:date>2020-11-17T22:46:55Z</dc:date>
    </item>
    <item>
      <title>Re: Why was my account disabled?</title>
      <link>https://www.dropboxforum.com/t5/Settings-and-Preferences/Why-was-my-account-disabled/m-p/437181#M6826</link>
      <description>&lt;P&gt;Hi &lt;a href="https://www.dropboxforum.com/t5/user/viewprofilepage/user-id/364291"&gt;@Walter&lt;/a&gt;,&lt;/P&gt;&lt;P&gt;I &lt;EM&gt;have sent&lt;/EM&gt; 2 &lt;EM&gt;emails&lt;/EM&gt; about this problem &lt;EM&gt;(&lt;/EM&gt;2020/07/11 and 2020/07/13) through &lt;A href="https://www.dropbox.com/support/sign-in-issues" target="_blank" rel="noopener noreferrer"&gt;this form&lt;/A&gt;&amp;nbsp;&lt;/P&gt;&lt;P&gt;But, &lt;EM&gt;I&lt;/EM&gt; &lt;EM&gt;didn't&lt;/EM&gt; receive &lt;EM&gt;an answer&lt;/EM&gt; (except automatic email).&lt;/P&gt;&lt;P&gt;This problem is important, because many client has sent realtime data to Dropbox.&lt;/P&gt;&lt;P&gt;Please help me!&lt;/P&gt;</description>
      <pubDate>Tue, 14 Jul 2020 02:08:33 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Settings-and-Preferences/Why-was-my-account-disabled/m-p/437181#M6826</guid>
      <dc:creator>toannguyen2020</dc:creator>
      <dc:date>2020-07-14T02:08:33Z</dc:date>
    </item>
    <item>
      <title>Re: Why was my account disabled?</title>
      <link>https://www.dropboxforum.com/t5/Settings-and-Preferences/Why-was-my-account-disabled/m-p/438042#M6828</link>
      <description>&lt;P&gt;Hey &lt;a href="https://www.dropboxforum.com/t5/user/viewprofilepage/user-id/1326649"&gt;@toannguyen2020&lt;/a&gt;, I also wanted to mention that you need to make sure that you submit these Help Requests via an incognito window, without signing in to your account.&amp;nbsp;&lt;/P&gt;

&lt;P&gt;&amp;nbsp;&lt;/P&gt;

&lt;P&gt;Let us know though if you have any other questions or issues along the way, cheers!&lt;/P&gt;</description>
      <pubDate>Thu, 16 Jul 2020 18:35:20 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Settings-and-Preferences/Why-was-my-account-disabled/m-p/438042#M6828</guid>
      <dc:creator>Lusil</dc:creator>
      <dc:date>2020-07-16T18:35:20Z</dc:date>
    </item>
    <item>
      <title>My account was disabled</title>
      <link>https://www.dropboxforum.com/t5/Settings-and-Preferences/Why-was-my-account-disabled/m-p/440534#M6830</link>
      <description>Why my account was disabled without warning or notic</description>
      <pubDate>Mon, 27 Jul 2020 04:40:04 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Settings-and-Preferences/Why-was-my-account-disabled/m-p/440534#M6830</guid>
      <dc:creator>Mohddaim</dc:creator>
      <dc:date>2020-07-27T04:40:04Z</dc:date>
    </item>
    <item>
      <title>Re: Why was my account disabled?</title>
      <link>https://www.dropboxforum.com/t5/Settings-and-Preferences/Why-was-my-account-disabled/m-p/440535#M6829</link>
      <description>Didt u get it back your account ?</description>
      <pubDate>Mon, 27 Jul 2020 04:54:16 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Settings-and-Preferences/Why-was-my-account-disabled/m-p/440535#M6829</guid>
      <dc:creator>Mohddaim</dc:creator>
      <dc:date>2020-07-27T04:54:16Z</dc:date>
    </item>
    <item>
      <title>Failed to login: acc disabled.</title>
      <link>https://www.dropboxforum.com/t5/Settings-and-Preferences/Why-was-my-account-disabled/m-p/441952#M6831</link>
      <description>&lt;P&gt;Failed to login: acc disabled.&lt;BR /&gt;It worked&amp;nbsp;perfectly last week .&lt;BR /&gt;But now when i try to sign in it says this account has been disabled.&lt;BR /&gt;I can't even reset passwords.&lt;BR /&gt;I havn't got any emails with reasons why.&lt;BR /&gt;&lt;BR /&gt;&lt;/P&gt;&lt;P&gt;&amp;nbsp;&lt;/P&gt;</description>
      <pubDate>Sat, 01 Aug 2020 16:50:53 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Settings-and-Preferences/Why-was-my-account-disabled/m-p/441952#M6831</guid>
      <dc:creator>Pr0xy</dc:creator>
      <dc:date>2020-08-01T16:50:53Z</dc:date>
    </item>
    <item>
      <title>Account disabled</title>
      <link>https://www.dropboxforum.com/t5/Settings-and-Preferences/Why-was-my-account-disabled/m-p/441975#M6834</link>
      <description>Hello. Suddendly my dropbox account has been disabled. I dont know the reason and i cant get to talk to them.&lt;BR /&gt;&lt;BR /&gt;What can i do now?</description>
      <pubDate>Sat, 01 Aug 2020 16:17:12 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Settings-and-Preferences/Why-was-my-account-disabled/m-p/441975#M6834</guid>
      <dc:creator>Martijn1</dc:creator>
      <dc:date>2020-08-01T16:17:12Z</dc:date>
    </item>
    <item>
      <title>Re: Why was my account disabled?</title>
      <link>https://www.dropboxforum.com/t5/Settings-and-Preferences/Why-was-my-account-disabled/m-p/442163#M6833</link>
      <description>&lt;P&gt;Hey there &lt;a href="https://www.dropboxforum.com/t5/user/viewprofilepage/user-id/1331944"&gt;@Mohddaim&lt;/a&gt; and &lt;a href="https://www.dropboxforum.com/t5/user/viewprofilepage/user-id/1334009"&gt;@Pr0xy&lt;/a&gt;, I'm sorry to hear about the situation here!&lt;/P&gt;

&lt;P&gt;&amp;nbsp;&lt;/P&gt;

&lt;P&gt;As we won't be able to look into this over the Community due to the account specific info that we need to look into, please check out Walter's post above on how to contact our Support team.&lt;/P&gt;

&lt;P&gt;&amp;nbsp;&lt;/P&gt;

&lt;P&gt;Once you reach out to the team, you'll receive a ticket number (eg. #1234567) which you can let me know here so that I can pass along the info you've provided here already.&lt;/P&gt;

&lt;P&gt;&amp;nbsp;&lt;/P&gt;

&lt;P&gt;Let me know if you have any questions!&lt;/P&gt;</description>
      <pubDate>Mon, 03 Aug 2020 07:45:44 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Settings-and-Preferences/Why-was-my-account-disabled/m-p/442163#M6833</guid>
      <dc:creator>Daphne</dc:creator>
      <dc:date>2020-08-03T07:45:44Z</dc:date>
    </item>
    <item>
      <title>Re: Account disabled</title>
      <link>https://www.dropboxforum.com/t5/Settings-and-Preferences/Why-was-my-account-disabled/m-p/442171#M6835</link>
      <description>&lt;P&gt;Hi &lt;a href="https://www.dropboxforum.com/t5/user/viewprofilepage/user-id/1289352"&gt;@Martijn1&lt;/a&gt;, thanks for posting today!&lt;/P&gt;

&lt;P&gt;&amp;nbsp;&lt;/P&gt;

&lt;P&gt;I've merged your post to this thread. Could you try the steps provided by &lt;a href="https://www.dropboxforum.com/t5/user/viewprofilepage/user-id/364291"&gt;@Walter&lt;/a&gt; in order to contact the support team directly?&lt;/P&gt;

&lt;P&gt;&amp;nbsp;&lt;/P&gt;

&lt;P&gt;As this is related to sensitive account details, we wouldn't be able to assist much over the community.&lt;/P&gt;

&lt;P&gt;&amp;nbsp;&lt;/P&gt;

&lt;P&gt;Let me know the ticket number when you receive it!&lt;/P&gt;</description>
      <pubDate>Mon, 03 Aug 2020 08:15:40 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Settings-and-Preferences/Why-was-my-account-disabled/m-p/442171#M6835</guid>
      <dc:creator>Jay</dc:creator>
      <dc:date>2020-08-03T08:15:40Z</dc:date>
    </item>
    <item>
      <title>Re: Account disabled</title>
      <link>https://www.dropboxforum.com/t5/Settings-and-Preferences/Why-was-my-account-disabled/m-p/442172#M6836</link>
      <description>How and where can i make an ticket?&lt;BR /&gt;&lt;BR /&gt;Friendly greetings,</description>
      <pubDate>Mon, 03 Aug 2020 08:21:59 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Settings-and-Preferences/Why-was-my-account-disabled/m-p/442172#M6836</guid>
      <dc:creator>Martijn1</dc:creator>
      <dc:date>2020-08-03T08:21:59Z</dc:date>
    </item>
    <item>
      <title>Re: Account disabled</title>
      <link>https://www.dropboxforum.com/t5/Settings-and-Preferences/Why-was-my-account-disabled/m-p/442192#M6837</link>
      <description>&lt;P&gt;Hey &lt;a href="https://www.dropboxforum.com/t5/user/viewprofilepage/user-id/1289352"&gt;@Martijn1&lt;/a&gt;!&lt;/P&gt;

&lt;P&gt;&amp;nbsp;&lt;/P&gt;

&lt;P&gt;Like Jay mentioned, you can find the steps outlined by Walter in this thread. Specifically, &lt;A href="https://www.dropboxforum.com/t5/Dropbox-accounts-billing/Why-was-my-account-disabled/m-p/436925/highlight/true#M55120" target="_blank"&gt;this post&lt;/A&gt;.&lt;/P&gt;

&lt;P&gt;&amp;nbsp;&lt;/P&gt;

&lt;P&gt;Hope that helps!&lt;/P&gt;</description>
      <pubDate>Mon, 03 Aug 2020 09:52:58 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Settings-and-Preferences/Why-was-my-account-disabled/m-p/442192#M6837</guid>
      <dc:creator>Daphne</dc:creator>
      <dc:date>2020-08-03T09:52:58Z</dc:date>
    </item>
    <item>
      <title>HOW TO GET BACK DISABLED ACCOUNT</title>
      <link>https://www.dropboxforum.com/t5/Settings-and-Preferences/Why-was-my-account-disabled/m-p/445397#M6840</link>
      <description>I all ready chat dropbox support at apps,web, facebook and twitter. But what they do just ignore me for 1 month.. i want my account back..i have alot picture from 2010.. alot of memory in there.</description>
      <pubDate>Fri, 14 Aug 2020 21:43:50 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Settings-and-Preferences/Why-was-my-account-disabled/m-p/445397#M6840</guid>
      <dc:creator>Mohddaim</dc:creator>
      <dc:date>2020-08-14T21:43:50Z</dc:date>
    </item>
    <item>
      <title>Re: Why was my account disabled?</title>
      <link>https://www.dropboxforum.com/t5/Settings-and-Preferences/Why-was-my-account-disabled/m-p/445399#M6839</link>
      <description>I did this this almost 4 times i sent email to dropbox.. but still didt not get answer from dropbox team</description>
      <pubDate>Fri, 14 Aug 2020 22:03:39 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Settings-and-Preferences/Why-was-my-account-disabled/m-p/445399#M6839</guid>
      <dc:creator>Mohddaim</dc:creator>
      <dc:date>2020-08-14T22:03:39Z</dc:date>
    </item>
    <item>
      <title>Re: Why was my account disabled?</title>
      <link>https://www.dropboxforum.com/t5/Settings-and-Preferences/Why-was-my-account-disabled/m-p/445718#M6841</link>
      <description>&lt;P&gt;Hi there &lt;a href="https://www.dropboxforum.com/t5/user/viewprofilepage/user-id/1331944"&gt;@Mohddaim&lt;/a&gt;, thanks for checking in with us.&lt;/P&gt;

&lt;P&gt;&amp;nbsp;&lt;/P&gt;

&lt;P&gt;Due to account-specific information needed, I'd recommend continuing the investigation with our team via your ticket.&amp;nbsp;&lt;/P&gt;

&lt;P&gt;&amp;nbsp;&lt;/P&gt;

&lt;P&gt;I was able to locate it and have made sure to pass your comments along.&amp;nbsp;&lt;/P&gt;

&lt;P&gt;&amp;nbsp;&lt;/P&gt;

&lt;P&gt;As soon as they have more information on the matter, they'll get back to you.&amp;nbsp;&lt;/P&gt;

&lt;P&gt;&amp;nbsp;&lt;/P&gt;

&lt;P&gt;In the meantime, if you have any other questions, just give us another nudge. Thanks!&lt;/P&gt;</description>
      <pubDate>Mon, 17 Aug 2020 06:42:28 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Settings-and-Preferences/Why-was-my-account-disabled/m-p/445718#M6841</guid>
      <dc:creator>Lusil</dc:creator>
      <dc:date>2020-08-17T06:42:28Z</dc:date>
    </item>
    <item>
      <title>Re: Why was my account disabled?</title>
      <link>https://www.dropboxforum.com/t5/Settings-and-Preferences/Why-was-my-account-disabled/m-p/445824#M6842</link>
      <description>Okey.. other question why dropbox remark will reply or reach with customer with 1-2 working day?.. that is not promise ?</description>
      <pubDate>Mon, 17 Aug 2020 12:10:47 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Settings-and-Preferences/Why-was-my-account-disabled/m-p/445824#M6842</guid>
      <dc:creator>Mohddaim</dc:creator>
      <dc:date>2020-08-17T12:10:47Z</dc:date>
    </item>
    <item>
      <title>Re: Why was my account disabled?</title>
      <link>https://www.dropboxforum.com/t5/Settings-and-Preferences/Why-was-my-account-disabled/m-p/445860#M6843</link>
      <description>&lt;P&gt;You can find more info on the&amp;nbsp;Support response times and available hours, in &lt;A href="https://help.dropbox.com/teams-admins/team-member/customer-support-levels" target="_blank"&gt;this article&lt;/A&gt;.&amp;nbsp;&lt;/P&gt;&lt;P&gt;&amp;nbsp;&lt;/P&gt;&lt;P&gt;Hope this helps, &lt;a href="https://www.dropboxforum.com/t5/user/viewprofilepage/user-id/1331944"&gt;@Mohddaim&lt;/a&gt;.&lt;/P&gt;</description>
      <pubDate>Mon, 17 Aug 2020 13:49:43 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Settings-and-Preferences/Why-was-my-account-disabled/m-p/445860#M6843</guid>
      <dc:creator>Lusil</dc:creator>
      <dc:date>2020-08-17T13:49:43Z</dc:date>
    </item>
    <item>
      <title>Re: Why was my account disabled?</title>
      <link>https://www.dropboxforum.com/t5/Settings-and-Preferences/Why-was-my-account-disabled/m-p/447651#M6844</link>
      <description>&lt;a href="https://www.dropboxforum.com/t5/user/viewprofilepage/user-id/1326649"&gt;@toannguyen2020&lt;/a&gt; didt u get it back your account ?.. and how long it did take them to revovery your account ?</description>
      <pubDate>Sun, 23 Aug 2020 18:06:47 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Settings-and-Preferences/Why-was-my-account-disabled/m-p/447651#M6844</guid>
      <dc:creator>Mohddaim</dc:creator>
      <dc:date>2020-08-23T18:06:47Z</dc:date>
    </item>
    <item>
      <title>Re: Why was my account disabled?</title>
      <link>https://www.dropboxforum.com/t5/Settings-and-Preferences/Why-was-my-account-disabled/m-p/447734#M6845</link>
      <description>&lt;P&gt;yeap, i has get back account after 3day.&lt;/P&gt;</description>
      <pubDate>Mon, 24 Aug 2020 02:02:33 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Settings-and-Preferences/Why-was-my-account-disabled/m-p/447734#M6845</guid>
      <dc:creator>toannguyen2020</dc:creator>
      <dc:date>2020-08-24T02:02:33Z</dc:date>
    </item>
    <item>
      <title>Re: Why was my account disabled?</title>
      <link>https://www.dropboxforum.com/t5/Settings-and-Preferences/Why-was-my-account-disabled/m-p/453762#M6849</link>
      <description>My account was disabled and I had very important files saved so I had to create a new one but I still need my other account! Why was it disabled!</description>
      <pubDate>Wed, 16 Sep 2020 09:38:24 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Settings-and-Preferences/Why-was-my-account-disabled/m-p/453762#M6849</guid>
      <dc:creator>Diego_Perez44</dc:creator>
      <dc:date>2020-09-16T09:38:24Z</dc:date>
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