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    <title>topic Re: Lost 2FA and backup code in Settings and Preferences</title>
    <link>https://www.dropboxforum.com/t5/Settings-and-Preferences/Lost-2FA-and-backup-code/m-p/505623#M8020</link>
    <description>&lt;P&gt;Hi&amp;nbsp;&lt;a href="https://www.dropboxforum.com/t5/user/viewprofilepage/user-id/1063216"&gt;@Daphne&lt;/a&gt;&amp;nbsp;&lt;/P&gt;&lt;P&gt;&amp;nbsp;&lt;/P&gt;&lt;P&gt;Thank you very much. I am totally to blame. I should have managed it better.&lt;/P&gt;&lt;P&gt;&amp;nbsp;&lt;/P&gt;&lt;P&gt;I tried opening the link that you had shared but it is redirecting me to&amp;nbsp;&lt;A href="https://www.dropbox.com/support" target="_self"&gt;Dropbox support homepage&lt;/A&gt;&amp;nbsp; where I am not able to see an option for sign-in issues. Would you be able to help me with the steps?&lt;/P&gt;&lt;P&gt;&amp;nbsp;&lt;/P&gt;&lt;P&gt;Regards,&lt;/P&gt;&lt;P&gt;Jeshrel&lt;/P&gt;</description>
    <pubDate>Wed, 17 Mar 2021 16:07:20 GMT</pubDate>
    <dc:creator>Dorian Gray</dc:creator>
    <dc:date>2021-03-17T16:07:20Z</dc:date>
    <item>
      <title>Lost 2FA and backup code</title>
      <link>https://www.dropboxforum.com/t5/Settings-and-Preferences/Lost-2FA-and-backup-code/m-p/502171#M8013</link>
      <description>&lt;P&gt;Hi All,&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;I have committed the cardinal sin.&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;I have lost my backup code and 2FA. I have had this account for 10+ years and I recently enabled 2FA now I am stuck.&amp;nbsp;&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;Is there a way for dropbox to change 2FA settings? If I have to prove my identity I will be more than happy to do so.&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;Please help me with your suggestions.&amp;nbsp;&lt;/P&gt;</description>
      <pubDate>Fri, 05 Mar 2021 17:22:09 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Settings-and-Preferences/Lost-2FA-and-backup-code/m-p/502171#M8013</guid>
      <dc:creator>Dorian Gray</dc:creator>
      <dc:date>2021-03-05T17:22:09Z</dc:date>
    </item>
    <item>
      <title>Re: Lost 2FA and backup code</title>
      <link>https://www.dropboxforum.com/t5/Settings-and-Preferences/Lost-2FA-and-backup-code/m-p/502179#M8014</link>
      <description>&lt;P&gt;No, sorry, there isnt.&amp;nbsp;&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;Are you still logged in on a device? Did you set up the emergency text system or not?&lt;/P&gt;</description>
      <pubDate>Fri, 05 Mar 2021 15:50:56 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Settings-and-Preferences/Lost-2FA-and-backup-code/m-p/502179#M8014</guid>
      <dc:creator>Mark</dc:creator>
      <dc:date>2021-03-05T15:50:56Z</dc:date>
    </item>
    <item>
      <title>Re: Lost 2FA and backup code</title>
      <link>https://www.dropboxforum.com/t5/Settings-and-Preferences/Lost-2FA-and-backup-code/m-p/502228#M8015</link>
      <description>&lt;P&gt;Hi &lt;a href="https://www.dropboxforum.com/t5/user/viewprofilepage/user-id/1972"&gt;@Mark&lt;/a&gt;&amp;nbsp;,&lt;/P&gt;&lt;P&gt;Dropbox was installed on my secondary iphone.&lt;BR /&gt;&lt;BR /&gt;Initially, when I tried logging in a few days back and did not have 2FA code, dropbox sent an approval request to iphone but the app of offload by iphone cause the usage. I assumed downloading the app again will trigger an approval to my iphone but unfortunately, I was requested to log into dropbox on my iphone as well.&lt;BR /&gt;&lt;BR /&gt;I am not sure if I have set an "emergency text system" since I signed into dropbox ages ago. Is the "emergency text system" a keyword or a password or a code. If it is a password I will have it cause I have a note of all my dropbox passwords.&lt;/P&gt;&lt;P&gt;&amp;nbsp;&lt;/P&gt;&lt;P&gt;Thank you.&lt;/P&gt;&lt;P&gt;&lt;BR /&gt;Regards,&lt;BR /&gt;Jeshrel&lt;/P&gt;</description>
      <pubDate>Sun, 07 Mar 2021 18:55:32 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Settings-and-Preferences/Lost-2FA-and-backup-code/m-p/502228#M8015</guid>
      <dc:creator>Dorian Gray</dc:creator>
      <dc:date>2021-03-07T18:55:32Z</dc:date>
    </item>
    <item>
      <title>Re: Lost 2FA and backup code</title>
      <link>https://www.dropboxforum.com/t5/Settings-and-Preferences/Lost-2FA-and-backup-code/m-p/502255#M8016</link>
      <description>&lt;P&gt;Hey&amp;nbsp;&lt;a href="https://www.dropboxforum.com/t5/user/viewprofilepage/user-id/1417026"&gt;@Dorian Gray&lt;/a&gt;, I hope you are well!&amp;nbsp;&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;Have you tried checking in &lt;A href="https://help.dropbox.com/accounts-billing/security/issues-two-step-verification" target="_blank" rel="noopener"&gt;this&lt;/A&gt; Help Center article that gives a few ideas on how you can solve 2FA issues?&amp;nbsp;&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;It would be great if you can check any devices, to see if are connected to your account there as well, so you can &lt;A href="https://help.dropbox.com/teams-admins/team-member/enable-two-step-verification" target="_blank" rel="noopener"&gt;disable&lt;/A&gt; the feature from there.&amp;nbsp;&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;Don't hesitate to let me know if you still have issues after trying those steps.&amp;nbsp;&lt;/P&gt;</description>
      <pubDate>Fri, 05 Mar 2021 21:04:44 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Settings-and-Preferences/Lost-2FA-and-backup-code/m-p/502255#M8016</guid>
      <dc:creator>Megan</dc:creator>
      <dc:date>2021-03-05T21:04:44Z</dc:date>
    </item>
    <item>
      <title>Re: Lost 2FA and backup code</title>
      <link>https://www.dropboxforum.com/t5/Settings-and-Preferences/Lost-2FA-and-backup-code/m-p/502576#M8017</link>
      <description>&lt;P&gt;Hi&amp;nbsp;&lt;a href="https://www.dropboxforum.com/t5/user/viewprofilepage/user-id/1148275"&gt;@Megan&lt;/a&gt;&amp;nbsp;,&lt;/P&gt;&lt;P&gt;&amp;nbsp;&lt;/P&gt;&lt;P&gt;I am doing good. Thank you for asking.&lt;/P&gt;&lt;P&gt;Hope you are doing well.&lt;/P&gt;&lt;P&gt;&amp;nbsp;&lt;/P&gt;&lt;P&gt;I was not lucky to find a device that has dropbox singed into but I have my old phone(2015) I may have logged into it but since it does not have a battery I was not able to check it. I have placed an order for a new battery it should take a week at least, once I get it will update the thread.&lt;/P&gt;&lt;P&gt;&amp;nbsp;&lt;/P&gt;&lt;P&gt;Thank you.&lt;/P&gt;&lt;P&gt;&amp;nbsp;&lt;/P&gt;&lt;P&gt;Regards,&lt;/P&gt;&lt;P&gt;Jeshrel&lt;/P&gt;</description>
      <pubDate>Sun, 07 Mar 2021 18:55:07 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Settings-and-Preferences/Lost-2FA-and-backup-code/m-p/502576#M8017</guid>
      <dc:creator>Dorian Gray</dc:creator>
      <dc:date>2021-03-07T18:55:07Z</dc:date>
    </item>
    <item>
      <title>Re: Lost 2FA and backup code</title>
      <link>https://www.dropboxforum.com/t5/Settings-and-Preferences/Lost-2FA-and-backup-code/m-p/505124#M8018</link>
      <description>&lt;P&gt;Hi&amp;nbsp;&lt;a href="https://www.dropboxforum.com/t5/user/viewprofilepage/user-id/1148275"&gt;@Megan&lt;/a&gt;&amp;nbsp;,&lt;/P&gt;&lt;P&gt;&amp;nbsp;&lt;/P&gt;&lt;P&gt;Good day.&lt;/P&gt;&lt;P&gt;&amp;nbsp;&lt;/P&gt;&lt;P&gt;I received the new battery for the phone but it does not have Dropbox installed in it&amp;nbsp;&lt;img class="lia-deferred-image lia-image-emoji" src="https://www.dropboxforum.com/html/@CA0F39FE7ED65294BD8CC90A2396F952/emoticons/1f62d.png" alt=":loudly_crying_face:" title=":loudly_crying_face:" /&gt;.&lt;/P&gt;&lt;P&gt;&amp;nbsp;&lt;/P&gt;&lt;P&gt;Do I have another option?&lt;/P&gt;&lt;P&gt;&amp;nbsp;&lt;/P&gt;&lt;P&gt;Regards,&lt;/P&gt;&lt;P&gt;Jeshrel&lt;/P&gt;</description>
      <pubDate>Tue, 16 Mar 2021 06:07:01 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Settings-and-Preferences/Lost-2FA-and-backup-code/m-p/505124#M8018</guid>
      <dc:creator>Dorian Gray</dc:creator>
      <dc:date>2021-03-16T06:07:01Z</dc:date>
    </item>
    <item>
      <title>Re: Lost 2FA and backup code</title>
      <link>https://www.dropboxforum.com/t5/Settings-and-Preferences/Lost-2FA-and-backup-code/m-p/505566#M8019</link>
      <description>Sorry to hear that &lt;a href="https://www.dropboxforum.com/t5/user/viewprofilepage/user-id/1417026"&gt;@Dorian Gray&lt;/a&gt;.&lt;BR /&gt;
&lt;BR /&gt;
In this case, there isn't much I can suggest in terms of regaining access to the account if you can't take any of the steps in the article Lori provided.&lt;BR /&gt;
&lt;BR /&gt;
Having said that, to cover all possibilities, you can submit a ticket with our Support team to see if there is anything they could do.&lt;BR /&gt;
&lt;BR /&gt;
You can do this by visiting &lt;A href="https://www.dropbox.com/support/sign-in-issues" target="_blank"&gt;this page&lt;/A&gt; via an incognito window, and filling in the relevant info there.&lt;BR /&gt;
&lt;BR /&gt;
Sorry that I can't be of much more help with this, but please let me know if you have any questions - thanks!</description>
      <pubDate>Wed, 17 Mar 2021 12:52:53 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Settings-and-Preferences/Lost-2FA-and-backup-code/m-p/505566#M8019</guid>
      <dc:creator>Daphne</dc:creator>
      <dc:date>2021-03-17T12:52:53Z</dc:date>
    </item>
    <item>
      <title>Re: Lost 2FA and backup code</title>
      <link>https://www.dropboxforum.com/t5/Settings-and-Preferences/Lost-2FA-and-backup-code/m-p/505623#M8020</link>
      <description>&lt;P&gt;Hi&amp;nbsp;&lt;a href="https://www.dropboxforum.com/t5/user/viewprofilepage/user-id/1063216"&gt;@Daphne&lt;/a&gt;&amp;nbsp;&lt;/P&gt;&lt;P&gt;&amp;nbsp;&lt;/P&gt;&lt;P&gt;Thank you very much. I am totally to blame. I should have managed it better.&lt;/P&gt;&lt;P&gt;&amp;nbsp;&lt;/P&gt;&lt;P&gt;I tried opening the link that you had shared but it is redirecting me to&amp;nbsp;&lt;A href="https://www.dropbox.com/support" target="_self"&gt;Dropbox support homepage&lt;/A&gt;&amp;nbsp; where I am not able to see an option for sign-in issues. Would you be able to help me with the steps?&lt;/P&gt;&lt;P&gt;&amp;nbsp;&lt;/P&gt;&lt;P&gt;Regards,&lt;/P&gt;&lt;P&gt;Jeshrel&lt;/P&gt;</description>
      <pubDate>Wed, 17 Mar 2021 16:07:20 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Settings-and-Preferences/Lost-2FA-and-backup-code/m-p/505623#M8020</guid>
      <dc:creator>Dorian Gray</dc:creator>
      <dc:date>2021-03-17T16:07:20Z</dc:date>
    </item>
    <item>
      <title>Re: Lost 2FA and backup code</title>
      <link>https://www.dropboxforum.com/t5/Settings-and-Preferences/Lost-2FA-and-backup-code/m-p/505640#M8021</link>
      <description>&lt;P&gt;Did you use an &lt;A href="https://support.google.com/chrome/answer/95464" target="_blank" rel="noopener"&gt;incognito&lt;/A&gt; window without signing into any account during that process &lt;a href="https://www.dropboxforum.com/t5/user/viewprofilepage/user-id/1417026"&gt;@Dorian Gray&lt;/a&gt;?&lt;BR /&gt;&lt;BR /&gt;&lt;/P&gt;</description>
      <pubDate>Wed, 17 Mar 2021 16:34:43 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Settings-and-Preferences/Lost-2FA-and-backup-code/m-p/505640#M8021</guid>
      <dc:creator>Walter</dc:creator>
      <dc:date>2021-03-17T16:34:43Z</dc:date>
    </item>
    <item>
      <title>Re: Lost 2FA and backup code</title>
      <link>https://www.dropboxforum.com/t5/Settings-and-Preferences/Lost-2FA-and-backup-code/m-p/505661#M8022</link>
      <description>&lt;P&gt;Hi&amp;nbsp;&lt;a href="https://www.dropboxforum.com/t5/user/viewprofilepage/user-id/364291"&gt;@Walter&lt;/a&gt;&amp;nbsp;,&lt;/P&gt;&lt;P&gt;&amp;nbsp;&lt;/P&gt;&lt;P&gt;Thank you. I did open it in incognito mode but signed in and then tried to open the link that was the mistake.&lt;/P&gt;&lt;P&gt;&amp;nbsp;&lt;/P&gt;&lt;P&gt;Now I am able to create a ticket thanks to you but I received this message&amp;nbsp;&lt;img class="lia-deferred-image lia-image-emoji" src="https://www.dropboxforum.com/html/@EA4D5AD6084EAC95CB4E739348E74CC6/emoticons/1f615.png" alt=":confused_face:" title=":confused_face:" /&gt;&amp;nbsp;&lt;/P&gt;&lt;P&gt;&lt;EM&gt;"Hi,&lt;/EM&gt;&lt;/P&gt;&lt;P&gt;&lt;EM&gt;Thanks for reaching out to Dropbox support. Replies to this email are routed to an unmonitored inbox and will not be answered by our support team."&lt;/EM&gt;&lt;/P&gt;&lt;P&gt;&amp;nbsp;&lt;/P&gt;&lt;P&gt;Is this normal.&lt;/P&gt;&lt;P&gt;&amp;nbsp;&lt;/P&gt;&lt;P&gt;Regards,&lt;/P&gt;&lt;P&gt;Jeshrel&lt;/P&gt;</description>
      <pubDate>Thu, 18 Mar 2021 04:09:46 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Settings-and-Preferences/Lost-2FA-and-backup-code/m-p/505661#M8022</guid>
      <dc:creator>Dorian Gray</dc:creator>
      <dc:date>2021-03-18T04:09:46Z</dc:date>
    </item>
    <item>
      <title>Re: Lost 2FA and backup code</title>
      <link>https://www.dropboxforum.com/t5/Settings-and-Preferences/Lost-2FA-and-backup-code/m-p/505713#M8023</link>
      <description>Could you share the ticket's ID in order to locate it on our system, Jeshrel?&amp;nbsp;&lt;BR /&gt;
&lt;BR /&gt;
Otherwise, would it be OK if we reached out via the email address that's connected to your Community's profile directly?</description>
      <pubDate>Wed, 17 Mar 2021 19:09:13 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Settings-and-Preferences/Lost-2FA-and-backup-code/m-p/505713#M8023</guid>
      <dc:creator>Walter</dc:creator>
      <dc:date>2021-03-17T19:09:13Z</dc:date>
    </item>
    <item>
      <title>Re: Lost 2FA and backup code</title>
      <link>https://www.dropboxforum.com/t5/Settings-and-Preferences/Lost-2FA-and-backup-code/m-p/505886#M8024</link>
      <description>&lt;P&gt;Hi&amp;nbsp;&lt;a href="https://www.dropboxforum.com/t5/user/viewprofilepage/user-id/364291"&gt;@Walter&lt;/a&gt;&amp;nbsp;,&lt;/P&gt;&lt;P&gt;&amp;nbsp;&lt;/P&gt;&lt;P&gt;Please find my ticket number "Ticket #12203190: DB: Lost my 2FA emergency code".&lt;/P&gt;&lt;P&gt;&amp;nbsp;&lt;/P&gt;&lt;P&gt;Please feel free to reach out via community email or the one in the ticket anything works with me.&lt;/P&gt;&lt;DIV class="mceNonEditable lia-copypaste-placeholder"&gt;&amp;nbsp;&lt;/DIV&gt;&lt;P&gt;Thank you&lt;/P&gt;&lt;P&gt;&amp;nbsp;&lt;/P&gt;&lt;P&gt;Regards,&lt;/P&gt;&lt;P&gt;Jeshrel&lt;/P&gt;</description>
      <pubDate>Thu, 18 Mar 2021 10:57:45 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Settings-and-Preferences/Lost-2FA-and-backup-code/m-p/505886#M8024</guid>
      <dc:creator>Dorian Gray</dc:creator>
      <dc:date>2021-03-18T10:57:45Z</dc:date>
    </item>
    <item>
      <title>Re: Lost 2FA and backup code</title>
      <link>https://www.dropboxforum.com/t5/Settings-and-Preferences/Lost-2FA-and-backup-code/m-p/506398#M8025</link>
      <description>As this ticket seems to be closed now, may I reach out from my end via email to look further into this matter &lt;a href="https://www.dropboxforum.com/t5/user/viewprofilepage/user-id/1417026"&gt;@Dorian Gray&lt;/a&gt;?</description>
      <pubDate>Fri, 19 Mar 2021 19:36:17 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Settings-and-Preferences/Lost-2FA-and-backup-code/m-p/506398#M8025</guid>
      <dc:creator>Walter</dc:creator>
      <dc:date>2021-03-19T19:36:17Z</dc:date>
    </item>
    <item>
      <title>Re: Lost 2FA and backup code</title>
      <link>https://www.dropboxforum.com/t5/Settings-and-Preferences/Lost-2FA-and-backup-code/m-p/506399#M8026</link>
      <description>&lt;P&gt;Hi&amp;nbsp;&lt;a href="https://www.dropboxforum.com/t5/user/viewprofilepage/user-id/364291"&gt;@Walter&lt;/a&gt;&amp;nbsp;,&lt;/P&gt;&lt;P&gt;&amp;nbsp;&lt;/P&gt;&lt;P&gt;Yes, that would be great.&lt;/P&gt;&lt;P&gt;&amp;nbsp;&lt;/P&gt;&lt;P&gt;Thank you.&lt;/P&gt;</description>
      <pubDate>Fri, 19 Mar 2021 19:40:22 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Settings-and-Preferences/Lost-2FA-and-backup-code/m-p/506399#M8026</guid>
      <dc:creator>Dorian Gray</dc:creator>
      <dc:date>2021-03-19T19:40:22Z</dc:date>
    </item>
    <item>
      <title>Re: Lost 2FA and backup code</title>
      <link>https://www.dropboxforum.com/t5/Settings-and-Preferences/Lost-2FA-and-backup-code/m-p/506402#M8027</link>
      <description>Sure thing &lt;a href="https://www.dropboxforum.com/t5/user/viewprofilepage/user-id/1417026"&gt;@Dorian Gray&lt;/a&gt;; I used the email address that's associated with your profile here on our Community.&amp;nbsp;&lt;BR /&gt;
&lt;BR /&gt;
Whenever you get the chance, please take a look at your inbox and we'll take it from there.</description>
      <pubDate>Fri, 19 Mar 2021 19:50:23 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Settings-and-Preferences/Lost-2FA-and-backup-code/m-p/506402#M8027</guid>
      <dc:creator>Walter</dc:creator>
      <dc:date>2021-03-19T19:50:23Z</dc:date>
    </item>
    <item>
      <title>Re: Lost 2FA and backup code</title>
      <link>https://www.dropboxforum.com/t5/Settings-and-Preferences/Lost-2FA-and-backup-code/m-p/519685#M8028</link>
      <description>I am having the same issue for my other Dropbox account. This forum isn’t really helpful. I have yet to hear back from Dropbox support. My ticket number is 12445537. I have been waiting on a response for 2 weeks.&lt;BR /&gt;&lt;BR /&gt;</description>
      <pubDate>Wed, 12 May 2021 02:54:32 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Settings-and-Preferences/Lost-2FA-and-backup-code/m-p/519685#M8028</guid>
      <dc:creator>Ivanee19</dc:creator>
      <dc:date>2021-05-12T02:54:32Z</dc:date>
    </item>
    <item>
      <title>Re: Lost 2FA and backup code</title>
      <link>https://www.dropboxforum.com/t5/Settings-and-Preferences/Lost-2FA-and-backup-code/m-p/519753#M8029</link>
      <description>Hey &lt;a href="https://www.dropboxforum.com/t5/user/viewprofilepage/user-id/1441187"&gt;@Ivanee19&lt;/a&gt;, welcome to our Community!&amp;nbsp;&lt;BR /&gt;
&lt;BR /&gt;
I've replied back to your ticket, and I'd be more than happy to help.&amp;nbsp;&lt;BR /&gt;
&lt;BR /&gt;
Take your time, and reply back to me whenever you can.&amp;nbsp;</description>
      <pubDate>Wed, 12 May 2021 11:09:43 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Settings-and-Preferences/Lost-2FA-and-backup-code/m-p/519753#M8029</guid>
      <dc:creator>Megan</dc:creator>
      <dc:date>2021-05-12T11:09:43Z</dc:date>
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    <item>
      <title>Serious problem with the two-factor authentication</title>
      <link>https://www.dropboxforum.com/t5/Settings-and-Preferences/Lost-2FA-and-backup-code/m-p/592169#M8031</link>
      <description>&lt;P&gt;Hi all, a few months ago I enabled two factor with the authentication app, on other account. I'm pretty sure I wasn't given any backup code during activation (the old site was still there). I suddenly had to reset my phone and currently do not access any code. As a last resort, I opened a second account, this one. can I do anything from there for the first locked account? Or: could I privately give you a phone number so that you can receive an OTP code? I have really important data... Thank you.&lt;/P&gt;&lt;P&gt;&amp;nbsp;&lt;/P&gt;</description>
      <pubDate>Wed, 20 Apr 2022 17:12:27 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Settings-and-Preferences/Lost-2FA-and-backup-code/m-p/592169#M8031</guid>
      <dc:creator>Fede94</dc:creator>
      <dc:date>2022-04-20T17:12:27Z</dc:date>
    </item>
    <item>
      <title>Re: Serious problem with the two-factor authentication</title>
      <link>https://www.dropboxforum.com/t5/Settings-and-Preferences/Lost-2FA-and-backup-code/m-p/592177#M8032</link>
      <description>&lt;BLOCKQUOTE&gt;&lt;HR /&gt;&lt;STRONG&gt;&lt;a href="https://www.dropboxforum.com/t5/user/viewprofilepage/user-id/1535884"&gt;@Fede94&lt;/a&gt;&amp;nbsp;wrote:&lt;/STRONG&gt;&lt;BR /&gt;
&lt;P&gt;I opened a second account, this one. can I do anything from there for the first locked account? Or: could I privately give you a phone number so that you can receive an OTP code?&lt;/P&gt;
&lt;HR /&gt;&lt;/BLOCKQUOTE&gt;
&lt;P&gt;Unfortunately, without the backup codes it's not possible to gain access to a Dropbox account if you're no longer able to receive the verification code. Backup codes have always been given when enabling two-step verification.&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;UL&gt;
&lt;LI&gt;&lt;A href="https://help.dropbox.com/accounts-billing/security/issues-two-step-verification" target="_blank"&gt;https://help.dropbox.com/accounts-billing/security/issues-two-step-verification&lt;/A&gt;&lt;/LI&gt;
&lt;/UL&gt;</description>
      <pubDate>Wed, 20 Apr 2022 17:45:54 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Settings-and-Preferences/Lost-2FA-and-backup-code/m-p/592177#M8032</guid>
      <dc:creator>Rich</dc:creator>
      <dc:date>2022-04-20T17:45:54Z</dc:date>
    </item>
    <item>
      <title>2FA and emergency code</title>
      <link>https://www.dropboxforum.com/t5/Settings-and-Preferences/Lost-2FA-and-backup-code/m-p/596507#M8033</link>
      <description>&lt;P&gt;Hi,&amp;nbsp;&lt;/P&gt;&lt;P&gt;&amp;nbsp;&lt;/P&gt;&lt;P&gt;I'm log out of my account because I changed a couple of years ago my cellphone number and forgot to remove the two step verification. Unfortunately I dont have neither the 6 digit code that's send to the cellphone (older one) and not the emergency code. I have contacted support they send me automatic messages that i have already read in help. I have tried calling the old number to see if someone can send me the code, but no answer either. I really need help, i don't now if the technician can do something about it, me providing the information to valid my persona.&amp;nbsp;&lt;/P&gt;</description>
      <pubDate>Wed, 11 May 2022 20:18:21 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Settings-and-Preferences/Lost-2FA-and-backup-code/m-p/596507#M8033</guid>
      <dc:creator>menar</dc:creator>
      <dc:date>2022-05-11T20:18:21Z</dc:date>
    </item>
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