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  <channel>
    <title>topic Re: old email in Settings and Preferences</title>
    <link>https://www.dropboxforum.com/t5/Settings-and-Preferences/Can-t-access-my-old-email/m-p/580384#M9738</link>
    <description>&lt;P&gt;Hello,&lt;/P&gt;&lt;P&gt;&amp;nbsp;I had an account with an old email that I can no longer access. I have a separate drop box that I do use.&amp;nbsp; Somehow I am still got charged $99 for the old drop box that I can no longer access but I am being told my account that I do use it at max capacity and I need to upgrade.&lt;/P&gt;&lt;P&gt;&amp;nbsp;&lt;/P&gt;&lt;P&gt;Can I get help transferring the credit to the account that I still utilize?&lt;/P&gt;</description>
    <pubDate>Sat, 26 Feb 2022 21:05:04 GMT</pubDate>
    <dc:creator>JRHope</dc:creator>
    <dc:date>2022-02-26T21:05:04Z</dc:date>
    <item>
      <title>Can't access my old email</title>
      <link>https://www.dropboxforum.com/t5/Settings-and-Preferences/Can-t-access-my-old-email/m-p/556054#M9729</link>
      <description>&lt;P&gt;I do not have access to my old email anymore.&amp;nbsp; My only email is linked to a different Dropbox account so I can't change my email address!&amp;nbsp; Help!&lt;/P&gt;</description>
      <pubDate>Mon, 08 Nov 2021 21:15:44 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Settings-and-Preferences/Can-t-access-my-old-email/m-p/556054#M9729</guid>
      <dc:creator>JMHanson</dc:creator>
      <dc:date>2021-11-08T21:15:44Z</dc:date>
    </item>
    <item>
      <title>Re: old email</title>
      <link>https://www.dropboxforum.com/t5/Settings-and-Preferences/Can-t-access-my-old-email/m-p/556130#M9730</link>
      <description>Hi &lt;a href="https://www.dropboxforum.com/t5/user/viewprofilepage/user-id/1490943"&gt;@JMHanson&lt;/a&gt;, thanks for joining the Community!&lt;BR /&gt;
&amp;nbsp;&lt;BR /&gt;
Could you please clarify what issue you're currently experiencing?&lt;BR /&gt;
&amp;nbsp;&lt;BR /&gt;
Do you have an old Dropbox account with an old email address that you can't access?&lt;BR /&gt;
&amp;nbsp;&lt;BR /&gt;
Are you trying to change the email on your current account?&lt;BR /&gt;
&amp;nbsp;&lt;BR /&gt;
Any other info or screenshots would be helpful!</description>
      <pubDate>Mon, 08 Nov 2021 21:35:34 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Settings-and-Preferences/Can-t-access-my-old-email/m-p/556130#M9730</guid>
      <dc:creator>Jay</dc:creator>
      <dc:date>2021-11-08T21:35:34Z</dc:date>
    </item>
    <item>
      <title>Re: old email</title>
      <link>https://www.dropboxforum.com/t5/Settings-and-Preferences/Can-t-access-my-old-email/m-p/556349#M9731</link>
      <description>&lt;P&gt;I have 2 accounts in Dropbox.&amp;nbsp; My one account has an old email that I do not have anymore. I tried to change it to my current email but that one is active on my other Dropbox account.&amp;nbsp; I cannot be emailed to my old email when I want help to change it.&lt;/P&gt;</description>
      <pubDate>Tue, 09 Nov 2021 15:52:07 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Settings-and-Preferences/Can-t-access-my-old-email/m-p/556349#M9731</guid>
      <dc:creator>JMHanson</dc:creator>
      <dc:date>2021-11-09T15:52:07Z</dc:date>
    </item>
    <item>
      <title>Re: old email</title>
      <link>https://www.dropboxforum.com/t5/Settings-and-Preferences/Can-t-access-my-old-email/m-p/556422#M9732</link>
      <description>Are you able to login to the old Dropbox account itself?&lt;BR /&gt;
&lt;BR /&gt;
Could you create a new email address which can use in order to change the old email to this new email?</description>
      <pubDate>Tue, 09 Nov 2021 21:07:16 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Settings-and-Preferences/Can-t-access-my-old-email/m-p/556422#M9732</guid>
      <dc:creator>Jay</dc:creator>
      <dc:date>2021-11-09T21:07:16Z</dc:date>
    </item>
    <item>
      <title>Re: old email</title>
      <link>https://www.dropboxforum.com/t5/Settings-and-Preferences/Can-t-access-my-old-email/m-p/556425#M9733</link>
      <description>&lt;P&gt;I was really hoping to not have to make a new email. &amp;nbsp;Is there any help to resetting my password without doing that?&lt;/P&gt;</description>
      <pubDate>Tue, 09 Nov 2021 21:26:27 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Settings-and-Preferences/Can-t-access-my-old-email/m-p/556425#M9733</guid>
      <dc:creator>JMHanson</dc:creator>
      <dc:date>2021-11-09T21:26:27Z</dc:date>
    </item>
    <item>
      <title>Re: old email</title>
      <link>https://www.dropboxforum.com/t5/Settings-and-Preferences/Can-t-access-my-old-email/m-p/556426#M9734</link>
      <description>&lt;P&gt;No. Without access to the email you cannot usually do very much to an account. You can certainly not change or reset passwords etc.&amp;nbsp;&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;What I&amp;nbsp;&lt;STRONG&gt;would&lt;/STRONG&gt; say is to download everything as a matter of urgency is download everything from the account safely NOW. If you are accidentally logged out for any reason then the account is not recoverable - there is no way, at all, to get a password reset without having access to the email.&amp;nbsp;&lt;/P&gt;</description>
      <pubDate>Tue, 09 Nov 2021 21:32:05 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Settings-and-Preferences/Can-t-access-my-old-email/m-p/556426#M9734</guid>
      <dc:creator>Mark</dc:creator>
      <dc:date>2021-11-09T21:32:05Z</dc:date>
    </item>
    <item>
      <title>Re: old email</title>
      <link>https://www.dropboxforum.com/t5/Settings-and-Preferences/Can-t-access-my-old-email/m-p/563529#M9735</link>
      <description>I am having exact issue - After talking to apple and Microsoft regarding the “unreadable” status of my files I’ve concluded it’s Dropbox. Since I still had access to the files it hadn’t occurred to me that since I retired my email attached to that account no longer exists.&lt;BR /&gt;I can SEE my files. I can not OPEN them.&lt;BR /&gt;&lt;BR /&gt;By dragging folders to my desktop will they be downloaded? And then I put them in my new DB?</description>
      <pubDate>Fri, 10 Dec 2021 14:23:01 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Settings-and-Preferences/Can-t-access-my-old-email/m-p/563529#M9735</guid>
      <dc:creator>KateM2</dc:creator>
      <dc:date>2021-12-10T14:23:01Z</dc:date>
    </item>
    <item>
      <title>Re: old email</title>
      <link>https://www.dropboxforum.com/t5/Settings-and-Preferences/Can-t-access-my-old-email/m-p/570865#M9736</link>
      <description>&lt;P&gt;I'm experiencing the exact same thing. I had a Dropbox account with a student email address, provided by my old University, but since I'm no longer in Uni, the account was deactivated by Google, so I can't get the confirmation email needed to access Dropbox. What can I do to retreive my files? Thank you&lt;/P&gt;</description>
      <pubDate>Sat, 15 Jan 2022 19:25:12 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Settings-and-Preferences/Can-t-access-my-old-email/m-p/570865#M9736</guid>
      <dc:creator>AleTheLadyInRed</dc:creator>
      <dc:date>2022-01-15T19:25:12Z</dc:date>
    </item>
    <item>
      <title>Re: old email</title>
      <link>https://www.dropboxforum.com/t5/Settings-and-Preferences/Can-t-access-my-old-email/m-p/570877#M9737</link>
      <description>&lt;P&gt;&lt;a href="https://www.dropboxforum.com/t5/user/viewprofilepage/user-id/1509740"&gt;@AleTheLadyInRed&lt;/a&gt;&amp;nbsp;the only way to do this is to get the university to reactivate the email address. There is&amp;nbsp;&lt;STRONG&gt;no&lt;/STRONG&gt; other way to get the files.&amp;nbsp;&lt;/P&gt;</description>
      <pubDate>Sat, 15 Jan 2022 23:16:56 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Settings-and-Preferences/Can-t-access-my-old-email/m-p/570877#M9737</guid>
      <dc:creator>Mark</dc:creator>
      <dc:date>2022-01-15T23:16:56Z</dc:date>
    </item>
    <item>
      <title>Re: old email</title>
      <link>https://www.dropboxforum.com/t5/Settings-and-Preferences/Can-t-access-my-old-email/m-p/580384#M9738</link>
      <description>&lt;P&gt;Hello,&lt;/P&gt;&lt;P&gt;&amp;nbsp;I had an account with an old email that I can no longer access. I have a separate drop box that I do use.&amp;nbsp; Somehow I am still got charged $99 for the old drop box that I can no longer access but I am being told my account that I do use it at max capacity and I need to upgrade.&lt;/P&gt;&lt;P&gt;&amp;nbsp;&lt;/P&gt;&lt;P&gt;Can I get help transferring the credit to the account that I still utilize?&lt;/P&gt;</description>
      <pubDate>Sat, 26 Feb 2022 21:05:04 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Settings-and-Preferences/Can-t-access-my-old-email/m-p/580384#M9738</guid>
      <dc:creator>JRHope</dc:creator>
      <dc:date>2022-02-26T21:05:04Z</dc:date>
    </item>
    <item>
      <title>Re: old email</title>
      <link>https://www.dropboxforum.com/t5/Settings-and-Preferences/Can-t-access-my-old-email/m-p/580385#M9739</link>
      <description>&lt;BLOCKQUOTE&gt;&lt;HR /&gt;&lt;STRONG&gt;&lt;a href="https://www.dropboxforum.com/t5/user/viewprofilepage/user-id/1521958"&gt;@JRHope&lt;/a&gt;&amp;nbsp;wrote:&lt;/STRONG&gt;
&lt;P&gt;Can I get help transferring the credit to the account that I still utilize?&lt;/P&gt;
&lt;HR /&gt;&lt;/BLOCKQUOTE&gt;
&lt;P&gt;You'll need to contact Dropbox Support directly. Visit the Support page &lt;STRONG&gt;while you're NOT signed in to a Dropbox account, including these forums&lt;/STRONG&gt;, and you'll see an option for Billing issues. It's best to use an Incognito or Private browsing session to make sure you're not signed in.&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;UL&gt;
&lt;LI&gt;&lt;A href="https://www.dropbox.com/support/billing-issues" target="_blank"&gt;https://www.dropbox.com/support/billing-issues&lt;/A&gt;&lt;/LI&gt;
&lt;/UL&gt;</description>
      <pubDate>Sat, 26 Feb 2022 21:10:45 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Settings-and-Preferences/Can-t-access-my-old-email/m-p/580385#M9739</guid>
      <dc:creator>Rich</dc:creator>
      <dc:date>2022-02-26T21:10:45Z</dc:date>
    </item>
    <item>
      <title>Re: old email</title>
      <link>https://www.dropboxforum.com/t5/Settings-and-Preferences/Can-t-access-my-old-email/m-p/689521#M14831</link>
      <description>&lt;P&gt;same problem here. I remember my old password. Because my old website is not in use anymore I lost all my files.&lt;/P&gt;</description>
      <pubDate>Mon, 05 Jun 2023 13:44:52 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Settings-and-Preferences/Can-t-access-my-old-email/m-p/689521#M14831</guid>
      <dc:creator>Darko G.1</dc:creator>
      <dc:date>2023-06-05T13:44:52Z</dc:date>
    </item>
    <item>
      <title>Re: old email</title>
      <link>https://www.dropboxforum.com/t5/Settings-and-Preferences/Can-t-access-my-old-email/m-p/689570#M14836</link>
      <description>&lt;P&gt;Hey &lt;a href="https://www.dropboxforum.com/t5/user/viewprofilepage/user-id/74862"&gt;@Darko G.1&lt;/a&gt;, I'm not sure I understand the issue you're facing; could you elaborate a tad for us please?&amp;nbsp;&lt;/P&gt;</description>
      <pubDate>Mon, 05 Jun 2023 15:37:38 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Settings-and-Preferences/Can-t-access-my-old-email/m-p/689570#M14836</guid>
      <dc:creator>Walter</dc:creator>
      <dc:date>2023-06-05T15:37:38Z</dc:date>
    </item>
    <item>
      <title>Re: old email</title>
      <link>https://www.dropboxforum.com/t5/Settings-and-Preferences/Can-t-access-my-old-email/m-p/689575#M14837</link>
      <description>&lt;P&gt;Have same problem. Old email which is not used anymore. I can remember my mail, my dropbox password. But because this email does not exist anymore I can't even access to my files.&lt;/P&gt;&lt;P&gt;It would be better to transfer files even from my primary account and put them on wifi usb.&amp;nbsp;&lt;/P&gt;</description>
      <pubDate>Mon, 05 Jun 2023 15:48:43 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Settings-and-Preferences/Can-t-access-my-old-email/m-p/689575#M14837</guid>
      <dc:creator>Darko G.1</dc:creator>
      <dc:date>2023-06-05T15:48:43Z</dc:date>
    </item>
    <item>
      <title>Re: old email</title>
      <link>https://www.dropboxforum.com/t5/Settings-and-Preferences/Can-t-access-my-old-email/m-p/689651#M14847</link>
      <description>&lt;P&gt;Hey &lt;SPAN style="background: var(--ck-color-mention-background); color: var(--ck-color-mention-text);"&gt;&lt;a href="https://www.dropboxforum.com/t5/user/viewprofilepage/user-id/74862"&gt;@Darko G.1&lt;/a&gt;&lt;/SPAN&gt;, if you remember the email address and the password for your Dropbox account, you should still be able to login.&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;Are you having any issues doing that?&lt;/P&gt;</description>
      <pubDate>Mon, 05 Jun 2023 22:48:02 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Settings-and-Preferences/Can-t-access-my-old-email/m-p/689651#M14847</guid>
      <dc:creator>Hannah</dc:creator>
      <dc:date>2023-06-05T22:48:02Z</dc:date>
    </item>
    <item>
      <title>Re: old email</title>
      <link>https://www.dropboxforum.com/t5/Settings-and-Preferences/Can-t-access-my-old-email/m-p/689924#M14861</link>
      <description>&lt;P&gt;of course I have issues. Old email is not in use anymore. So I can't get security code&lt;/P&gt;</description>
      <pubDate>Tue, 06 Jun 2023 19:48:13 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Settings-and-Preferences/Can-t-access-my-old-email/m-p/689924#M14861</guid>
      <dc:creator>Darko G.1</dc:creator>
      <dc:date>2023-06-06T19:48:13Z</dc:date>
    </item>
    <item>
      <title>Re: old email</title>
      <link>https://www.dropboxforum.com/t5/Settings-and-Preferences/Can-t-access-my-old-email/m-p/689945#M14863</link>
      <description>&lt;BLOCKQUOTE&gt;&lt;HR /&gt;&lt;a href="https://www.dropboxforum.com/t5/user/viewprofilepage/user-id/74862"&gt;@Darko G.1&lt;/a&gt;&amp;nbsp;wrote:&lt;BR /&gt;
&lt;P&gt;Old email is not in use anymore. So I can't get security code&lt;/P&gt;
&lt;HR /&gt;&lt;/BLOCKQUOTE&gt;
&lt;P&gt;If you've forgotten your password, your password has expired, or you're being sent a one-time security code, there's no way to gain access to the account without access to the email address associated with it.&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;Your best bet is to see if your email provider can reactivate your old email address so you can receive the security code.&lt;/P&gt;</description>
      <pubDate>Tue, 06 Jun 2023 20:57:25 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Settings-and-Preferences/Can-t-access-my-old-email/m-p/689945#M14863</guid>
      <dc:creator>Rich</dc:creator>
      <dc:date>2023-06-06T20:57:25Z</dc:date>
    </item>
    <item>
      <title>Re: old email</title>
      <link>https://www.dropboxforum.com/t5/Settings-and-Preferences/Can-t-access-my-old-email/m-p/690350#M14879</link>
      <description>&lt;P&gt;not possible. because on this domain in now some weird p0rn site.&lt;/P&gt;&lt;P&gt;&amp;nbsp;&lt;/P&gt;</description>
      <pubDate>Thu, 08 Jun 2023 15:05:29 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Settings-and-Preferences/Can-t-access-my-old-email/m-p/690350#M14879</guid>
      <dc:creator>Darko G.1</dc:creator>
      <dc:date>2023-06-08T15:05:29Z</dc:date>
    </item>
    <item>
      <title>Re: old email</title>
      <link>https://www.dropboxforum.com/t5/Settings-and-Preferences/Can-t-access-my-old-email/m-p/690379#M14881</link>
      <description>&lt;P&gt;Hi &lt;SPAN style="background: var(--ck-color-mention-background); color: var(--ck-color-mention-text);"&gt;&lt;a href="https://www.dropboxforum.com/t5/user/viewprofilepage/user-id/74862"&gt;@Darko G.1&lt;/a&gt;&lt;/SPAN&gt;, thanks for the info. Try getting in contact with our support team directly by opening an incognito/private browsing window, while not signed into your account, and accessing &lt;A href="https://www.dropbox.com/support/sign-in-issues" target="_blank"&gt;this link&lt;/A&gt;.&amp;nbsp;&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;From there you should be able to contact support. Make sure to enter an email you can access, otherwise the email would go to the wrong address.&lt;/P&gt;</description>
      <pubDate>Thu, 08 Jun 2023 16:18:06 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Settings-and-Preferences/Can-t-access-my-old-email/m-p/690379#M14881</guid>
      <dc:creator>Jay</dc:creator>
      <dc:date>2023-06-08T16:18:06Z</dc:date>
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