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  <channel>
    <title>topic Re: HELP! Mistyped email address in Security and Permissions</title>
    <link>https://www.dropboxforum.com/t5/Security-and-Permissions/HELP-Mistyped-email-address/m-p/702851#M10000</link>
    <description>&lt;P&gt;Sadly Dropbox did not give me a ticket number. I was expecting a confirmation to my correct email which I sent on July 16, but I didn't even get that.&amp;nbsp; I'd like to give you my correct email address, the details of my sign-up including date and time and even the IP address that I signed up from and even what kind of PC it is, and anything else you need to authenticate me as the person who signed up when I said I did. I can give you both wrong and correct spelling of my email address, but obviously I can't give you this information in this public forum. What do you suggest? Thank in advance for your help.&lt;/P&gt;</description>
    <pubDate>Mon, 31 Jul 2023 20:18:10 GMT</pubDate>
    <dc:creator>SnowBlue</dc:creator>
    <dc:date>2023-07-31T20:18:10Z</dc:date>
    <item>
      <title>HELP! Mistyped email address</title>
      <link>https://www.dropboxforum.com/t5/Security-and-Permissions/HELP-Mistyped-email-address/m-p/702725#M9996</link>
      <description>&lt;P&gt;Can anybody help me? I'm in an inception-type situation. I recently purchased an HP All-In-One PC desktop with a free dropbox 100 GBs so I signed up, but it was very late at night and I mistyped my email address during the signup.&amp;nbsp; I might have even already put in my credit card information (I don't remember because it was very late). Dropbox let me sign up anyway without verifying my email!! This turns out to be very problematic. So now I can't change my email login to Dropbox because I've never verified that email to begin with because obviously I can't get into that wrong email as I don't own it. I can't even talk to the Dropbox CHATBOT because you need a verified email. How do I contact Dropbox so my card doesn't get charged?&amp;nbsp; &amp;nbsp;I already even sent them a help request via form on the website and gave them all the details and my correct email address, and Dropbox support never replied.&amp;nbsp;&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;This is a mess &lt;img class="lia-deferred-image lia-image-emoji" src="https://www.dropboxforum.com/html/@B0F70D28791EB05FA3EA0C3BDDF08EE3/emoticons/1f61e.png" alt=":disappointed_face:" title=":disappointed_face:" /&gt; Does anybody have any ideas?&lt;/P&gt;</description>
      <pubDate>Mon, 31 Jul 2023 16:51:42 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Security-and-Permissions/HELP-Mistyped-email-address/m-p/702725#M9996</guid>
      <dc:creator>SnowBlue</dc:creator>
      <dc:date>2023-07-31T16:51:42Z</dc:date>
    </item>
    <item>
      <title>Re: HELP! Mistyped email address</title>
      <link>https://www.dropboxforum.com/t5/Security-and-Permissions/HELP-Mistyped-email-address/m-p/702757#M9997</link>
      <description>&lt;P&gt;Thanks for posting about this here, &lt;SPAN style="background: var(--ck-color-mention-background); color: var(--ck-color-mention-text);"&gt;&lt;a href="https://www.dropboxforum.com/t5/user/viewprofilepage/user-id/1731669"&gt;@SnowBlue&lt;/a&gt;&lt;/SPAN&gt;.&amp;nbsp;&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;Please note that, in general, Dropbox is unable to verify the existence of the email address you insert, when creating a Dropbox account. Also, if the promotional space has already been granted to that Dropbox account, our team won't be able to transfer it to another account under the correct email address.&amp;nbsp;&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;However, if you've managed to open a ticket with our support team about this, can you send me your ticket number to make sure you won't get charged?&amp;nbsp;&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;Let me know, when you're ready.&lt;/P&gt;</description>
      <pubDate>Mon, 31 Jul 2023 16:57:29 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Security-and-Permissions/HELP-Mistyped-email-address/m-p/702757#M9997</guid>
      <dc:creator>Nancy</dc:creator>
      <dc:date>2023-07-31T16:57:29Z</dc:date>
    </item>
    <item>
      <title>Re: HELP! Mistyped email address</title>
      <link>https://www.dropboxforum.com/t5/Security-and-Permissions/HELP-Mistyped-email-address/m-p/702851#M10000</link>
      <description>&lt;P&gt;Sadly Dropbox did not give me a ticket number. I was expecting a confirmation to my correct email which I sent on July 16, but I didn't even get that.&amp;nbsp; I'd like to give you my correct email address, the details of my sign-up including date and time and even the IP address that I signed up from and even what kind of PC it is, and anything else you need to authenticate me as the person who signed up when I said I did. I can give you both wrong and correct spelling of my email address, but obviously I can't give you this information in this public forum. What do you suggest? Thank in advance for your help.&lt;/P&gt;</description>
      <pubDate>Mon, 31 Jul 2023 20:18:10 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Security-and-Permissions/HELP-Mistyped-email-address/m-p/702851#M10000</guid>
      <dc:creator>SnowBlue</dc:creator>
      <dc:date>2023-07-31T20:18:10Z</dc:date>
    </item>
    <item>
      <title>Re: HELP! Mistyped email address</title>
      <link>https://www.dropboxforum.com/t5/Security-and-Permissions/HELP-Mistyped-email-address/m-p/703046#M10008</link>
      <description>&lt;P&gt;Hi &lt;a href="https://www.dropboxforum.com/t5/user/viewprofilepage/user-id/1731669"&gt;@SnowBlue&lt;/a&gt;, sorry to jump in here!&amp;nbsp;&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;I suggest that you contact Dropbox Support directly, in order to cancel your charge.&amp;nbsp;&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;Visit the Support page while you're not signed in to a Dropbox account, including these forums, and you'll see an option for &lt;A href="https://www.dropbox.com/support/billing-issues" target="_blank"&gt;Billing issues&lt;/A&gt;. It's best to use an Incognito or Private browsing session to make sure you're not signed in.&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;Once you do, feel free to give me your ticket number. If you can't, or if you have any issues I'd be happy to reach out to your Community-linked email address. However is it the correct one? Will I be able to reach you there?&amp;nbsp;&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;Thanks!&lt;/P&gt;</description>
      <pubDate>Tue, 01 Aug 2023 11:17:15 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Security-and-Permissions/HELP-Mistyped-email-address/m-p/703046#M10008</guid>
      <dc:creator>Megan</dc:creator>
      <dc:date>2023-08-01T11:17:15Z</dc:date>
    </item>
    <item>
      <title>Mistyped email address</title>
      <link>https://www.dropboxforum.com/t5/Security-and-Permissions/HELP-Mistyped-email-address/m-p/703086#M10010</link>
      <description>&lt;P&gt;Hello, we have been using this account for years, but I just&amp;nbsp;realized that I entered the wrong email address at that time. I can't change it, because that would require a verification, but that similar email address is not mine. Can you please help me change my email address? You can see in my billing history that we had a&amp;nbsp;&lt;SPAN&gt;Dropbox Plus plan and we have had this account for years.&amp;nbsp;&lt;/SPAN&gt;&lt;/P&gt;</description>
      <pubDate>Tue, 01 Aug 2023 12:47:09 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Security-and-Permissions/HELP-Mistyped-email-address/m-p/703086#M10010</guid>
      <dc:creator>Z11</dc:creator>
      <dc:date>2023-08-01T12:47:09Z</dc:date>
    </item>
    <item>
      <title>Re: Mistyped email address</title>
      <link>https://www.dropboxforum.com/t5/Security-and-Permissions/HELP-Mistyped-email-address/m-p/703121#M10011</link>
      <description>&lt;P&gt;Hi &lt;a href="https://www.dropboxforum.com/t5/user/viewprofilepage/user-id/1731940"&gt;@Z11&lt;/a&gt;! Hope you’re doing well.&amp;nbsp;&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;Please note we don’t have any account visibility on the forum, so we can’t check your Dropbox account’s billing history.&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;Is the typo you mention in the email name or your domain instead?&amp;nbsp;&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;Also, are you still being billed for this Plus subscription?&lt;/P&gt;</description>
      <pubDate>Tue, 01 Aug 2023 14:04:26 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Security-and-Permissions/HELP-Mistyped-email-address/m-p/703121#M10011</guid>
      <dc:creator>Nancy</dc:creator>
      <dc:date>2023-08-01T14:04:26Z</dc:date>
    </item>
    <item>
      <title>Re: Mistyped email address</title>
      <link>https://www.dropboxforum.com/t5/Security-and-Permissions/HELP-Mistyped-email-address/m-p/703382#M10035</link>
      <description>&lt;P&gt;Hi Nancy! Thank you for your reply.&lt;/P&gt;&lt;P&gt;&amp;nbsp;&lt;/P&gt;&lt;P&gt;Unfortunately, the typo is in my domain name. Can i change it somehow?&amp;nbsp;&lt;/P&gt;&lt;P&gt;My card expired and could no longer be charged, this is how I found out that there was a problem with my email address. I can log in because I logged in earlier in a browser, but on other computer I can't log in at all because of 6-digit security password (because I don't have that email account). I would like to avoid changing my card because if my browser will no longer let me in, I can't even use this account anymore... Can you please help me?&amp;nbsp;&lt;/P&gt;</description>
      <pubDate>Wed, 02 Aug 2023 09:28:20 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Security-and-Permissions/HELP-Mistyped-email-address/m-p/703382#M10035</guid>
      <dc:creator>Z11</dc:creator>
      <dc:date>2023-08-02T09:28:20Z</dc:date>
    </item>
    <item>
      <title>Re: HELP! Mistyped email address</title>
      <link>https://www.dropboxforum.com/t5/Security-and-Permissions/HELP-Mistyped-email-address/m-p/703409#M10036</link>
      <description>&lt;P&gt;Hi &lt;a href="https://www.dropboxforum.com/t5/user/viewprofilepage/user-id/1251198"&gt;@Z1&lt;/a&gt;, welcome to our Community!&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;Since you have access to your account online, can you try to change the email address?&amp;nbsp;&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;You can do this from your account's &lt;A href="https://www.dropbox.com/account/general" target="_blank"&gt;General tab&lt;/A&gt;, click on the verify email button and then choose the 'update email address' option from the prompt you get. Input your correct email address and password and you should receive an email to verify your email address to your (correct) email's inbox.&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;Let me know if that doesn't work for you and we'll take it from there.&lt;/P&gt;</description>
      <pubDate>Wed, 02 Aug 2023 11:51:42 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Security-and-Permissions/HELP-Mistyped-email-address/m-p/703409#M10036</guid>
      <dc:creator>Megan</dc:creator>
      <dc:date>2023-08-02T11:51:42Z</dc:date>
    </item>
    <item>
      <title>Re: HELP! Mistyped email address</title>
      <link>https://www.dropboxforum.com/t5/Security-and-Permissions/HELP-Mistyped-email-address/m-p/703429#M10037</link>
      <description>&lt;P&gt;Hi Megan!&amp;nbsp;&lt;/P&gt;&lt;P&gt;There is no "update email address" button. It says:&amp;nbsp;&lt;/P&gt;&lt;P&gt;&amp;nbsp;&lt;/P&gt;&lt;DIV&gt;"Verify your email address&lt;/DIV&gt;&lt;DIV&gt;&lt;DIV&gt;Verify your email address at&amp;nbsp;x@xx.xx&amp;nbsp;to share folders and ensure your account can be recovered."&lt;/DIV&gt;&lt;DIV&gt;&amp;nbsp;&lt;/DIV&gt;&lt;DIV&gt;I tried to send an email, hoping it will give me an updating option, but it just sent it to this (non-existent) email address, and that's all. &lt;img class="lia-deferred-image lia-image-emoji" src="https://www.dropboxforum.com/html/@B0F70D28791EB05FA3EA0C3BDDF08EE3/emoticons/1f61e.png" alt=":disappointed_face:" title=":disappointed_face:" /&gt; I can't change it in this way. Can I change it somewhere else?&amp;nbsp;&lt;/DIV&gt;&lt;/DIV&gt;</description>
      <pubDate>Wed, 02 Aug 2023 13:13:28 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Security-and-Permissions/HELP-Mistyped-email-address/m-p/703429#M10037</guid>
      <dc:creator>Z11</dc:creator>
      <dc:date>2023-08-02T13:13:28Z</dc:date>
    </item>
    <item>
      <title>Re: HELP! Mistyped email address</title>
      <link>https://www.dropboxforum.com/t5/Security-and-Permissions/HELP-Mistyped-email-address/m-p/703451#M10040</link>
      <description>&lt;P&gt;Hey again, &lt;a href="https://www.dropboxforum.com/t5/user/viewprofilepage/user-id/1731940"&gt;@Z11&lt;/a&gt;!&amp;nbsp;&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;If there's a typo in your email domain, I'm afraid there won't be much our team can do.&amp;nbsp;&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;However, it's definitely a good thing that you still have access to this Dropbox account. Are you currently logged in to a desktop app?&amp;nbsp;&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;If yes, you can download your files from Dropbox instead/copy them to another location on your computer and transfer them to a second Dropbox account under your correct email address. If you also have a large amount of data on Dropbox, you can upgrade that second account instead by inserting your billing info there.&lt;/P&gt;</description>
      <pubDate>Wed, 02 Aug 2023 14:25:40 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Security-and-Permissions/HELP-Mistyped-email-address/m-p/703451#M10040</guid>
      <dc:creator>Nancy</dc:creator>
      <dc:date>2023-08-02T14:25:40Z</dc:date>
    </item>
    <item>
      <title>Re: HELP! Mistyped email address</title>
      <link>https://www.dropboxforum.com/t5/Security-and-Permissions/HELP-Mistyped-email-address/m-p/704153#M10113</link>
      <description>&lt;P&gt;Hi Megan,&lt;/P&gt;&lt;P&gt;Thanks for trying to help me. I did as you suggested and sent yet another support ticket. I also used private browsing mode. Unfortunately, after spending 30 minutes detailing my problem in the support ticket, I submitted it and it STILL did not give a Ticket Number. Just like when I filled it out on July 16 last month for this very same issue. The difference between this support ticket and my July 16 support ticket is that I didn't do Microsoft Edge Incognito Mode or whatever Microsoft calls their private browser mode. So I was given NO help ticket and I even checked my email address (the correct one) and I have no acknowledgment from Dropbox that they received it.&lt;/P&gt;&lt;P&gt;&amp;nbsp;&lt;/P&gt;&lt;P&gt;This is really bumming me out and taking up huge chunks of my limited work time. The email address associated with this Dropbox Community Forum Account (Snow Blue) is to the best of my knowledge the MISTYPED EMAIL.&amp;nbsp;&lt;/P&gt;&lt;P&gt;&amp;nbsp;&lt;/P&gt;&lt;P&gt;I just want to rip my hair out. I can't believe Dropbox is gatekeeping their support from people outside of the higher tiers and I can't even pay.&amp;nbsp;&lt;/P&gt;&lt;P&gt;&amp;nbsp;&lt;/P&gt;&lt;P&gt;I think there is no solution to this isn't there?&lt;/P&gt;</description>
      <pubDate>Fri, 04 Aug 2023 19:47:13 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Security-and-Permissions/HELP-Mistyped-email-address/m-p/704153#M10113</guid>
      <dc:creator>SnowBlue</dc:creator>
      <dc:date>2023-08-04T19:47:13Z</dc:date>
    </item>
    <item>
      <title>Re: HELP! Mistyped email address</title>
      <link>https://www.dropboxforum.com/t5/Security-and-Permissions/HELP-Mistyped-email-address/m-p/704154#M10114</link>
      <description>&lt;P&gt;SAME problem. It's so hard to believe that after 20 years of being in business Dropbox does not have anybody that people in my subscription tier can talk to. No phone number, nothing.&lt;/P&gt;</description>
      <pubDate>Fri, 04 Aug 2023 19:48:18 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Security-and-Permissions/HELP-Mistyped-email-address/m-p/704154#M10114</guid>
      <dc:creator>SnowBlue</dc:creator>
      <dc:date>2023-08-04T19:48:18Z</dc:date>
    </item>
    <item>
      <title>Re: HELP! Mistyped email address</title>
      <link>https://www.dropboxforum.com/t5/Security-and-Permissions/HELP-Mistyped-email-address/m-p/704179#M10115</link>
      <description>&lt;P&gt;Hey &lt;SPAN style="background: var(--ck-color-mention-background); color: var(--ck-color-mention-text);"&gt;&lt;a href="https://www.dropboxforum.com/t5/user/viewprofilepage/user-id/1731669"&gt;@SnowBlue&lt;/a&gt;&lt;/SPAN&gt;, when you submitted the help request, which email address did you put in? The one with the typo or one that you can access?&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;If it's the one with the typo, it would make sense that you didn't receive a confirmation email.&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;If you put in an address that you can access, can you also check your spam folder, to see if the confirmation email went there?&lt;/P&gt;</description>
      <pubDate>Fri, 04 Aug 2023 21:52:29 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Security-and-Permissions/HELP-Mistyped-email-address/m-p/704179#M10115</guid>
      <dc:creator>Hannah</dc:creator>
      <dc:date>2023-08-04T21:52:29Z</dc:date>
    </item>
    <item>
      <title>Need to fix incorrect e-mail address when signing up in order to Verify.</title>
      <link>https://www.dropboxforum.com/t5/Security-and-Permissions/HELP-Mistyped-email-address/m-p/713564#M10975</link>
      <description>&lt;P&gt;Hello,&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;I accidently misspelled my e-mail address when signing up and purchasing a plan. And because its the domain there is no way for me to fix this without it costing an arm and leg. It will not let me change the address without having verify the incorrect address first.&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;Incorrect: [removed per the &lt;A href="https://www.dropboxforum.com/t5/About-the-Dropbox-Community/Community-Guidelines/m-p/325896#M113" target="_blank" rel="noopener"&gt;Community's Guidelines&lt;/A&gt;]&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;Correct:&amp;nbsp;&amp;nbsp;[removed per the &lt;A href="https://www.dropboxforum.com/t5/About-the-Dropbox-Community/Community-Guidelines/m-p/325896#M113" target="_blank" rel="noopener"&gt;Community's Guidelines&lt;/A&gt;]&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;Any help would be appreciated&lt;/P&gt;</description>
      <pubDate>Thu, 14 Sep 2023 06:07:31 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Security-and-Permissions/HELP-Mistyped-email-address/m-p/713564#M10975</guid>
      <dc:creator>Goddess_Nyx</dc:creator>
      <dc:date>2023-09-14T06:07:31Z</dc:date>
    </item>
    <item>
      <title>Re: Need to fix incorrect e-mail address when signing up in order to Verify.</title>
      <link>https://www.dropboxforum.com/t5/Security-and-Permissions/HELP-Mistyped-email-address/m-p/713588#M10976</link>
      <description>&lt;P&gt;Hey &lt;SPAN style="background: var(--ck-color-mention-background); color: var(--ck-color-mention-text);"&gt;&lt;a href="https://www.dropboxforum.com/t5/user/viewprofilepage/user-id/1745240"&gt;@Goddess_Nyx&lt;/a&gt;&lt;/SPAN&gt;, I've merged your post under this discussion as your query seems to echo the OP here.&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;Can you have a look and let us know if any of the information here helps?&amp;nbsp;&lt;/P&gt;</description>
      <pubDate>Thu, 14 Sep 2023 06:21:00 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Security-and-Permissions/HELP-Mistyped-email-address/m-p/713588#M10976</guid>
      <dc:creator>Walter</dc:creator>
      <dc:date>2023-09-14T06:21:00Z</dc:date>
    </item>
    <item>
      <title>Re: Need to fix incorrect e-mail address when signing up in order to Verify.</title>
      <link>https://www.dropboxforum.com/t5/Security-and-Permissions/HELP-Mistyped-email-address/m-p/713720#M11010</link>
      <description>&lt;P&gt;From what I'm reading, I'm stuck using an account I cant use all the features for cause I personally cant change the e-mail and apparently you guys can't either. I understand security but this is kind of ridiculous. I already got charged for my plan so I can't just simply 'make a new account' cause I don't want to be charged again.&lt;/P&gt;&lt;P&gt;&amp;nbsp;&lt;/P&gt;&lt;P&gt;I don't want to sound unreasonable, I was trying this out at the recommendation of someone else for the first time and then this happened right off the bat.&lt;/P&gt;</description>
      <pubDate>Thu, 14 Sep 2023 14:27:51 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Security-and-Permissions/HELP-Mistyped-email-address/m-p/713720#M11010</guid>
      <dc:creator>Goddess_Nyx</dc:creator>
      <dc:date>2023-09-14T14:27:51Z</dc:date>
    </item>
    <item>
      <title>Re: Need to fix incorrect e-mail address when signing up in order to Verify.</title>
      <link>https://www.dropboxforum.com/t5/Security-and-Permissions/HELP-Mistyped-email-address/m-p/713754#M11026</link>
      <description>&lt;P&gt;&lt;SPAN style="color:var(--ck-color-mention-text);"&gt;&lt;a href="https://www.dropboxforum.com/t5/user/viewprofilepage/user-id/1745240"&gt;@Goddess_Nyx&lt;/a&gt;&lt;/SPAN&gt;, can you please clarify if the email address you see &lt;A href="https://www.dropbox.com/account/general" target="_blank"&gt;here&lt;/A&gt; is the correct one or the one with the typo?&lt;/P&gt;&lt;P&gt;&amp;nbsp;&lt;/P&gt;&lt;P&gt;If it's the wrong one, I'd like you to follow the steps below and log a ticket with our support team; they'll check if there's another option here:&amp;nbsp;&lt;/P&gt;&lt;P&gt;&amp;nbsp;&lt;/P&gt;&lt;P&gt;Open an incognito window on your browser and make sure you're NOT logged in to any Dropbox account.&lt;/P&gt;&lt;P&gt;Go to this page &lt;A href="https://www.dropbox.com/support" target="_blank"&gt;https://www.dropbox.com/support&lt;/A&gt;.&lt;BR /&gt;Enter your information, make sure that you enter an email address that you currently have access to, and submit it.&lt;BR /&gt;You will then receive a confirmation email that will have a ticket number.&amp;nbsp;&lt;BR /&gt;&amp;nbsp;&lt;/P&gt;&lt;P&gt;Let me know your ticket number here, once you have it.&lt;/P&gt;</description>
      <pubDate>Thu, 14 Sep 2023 15:43:56 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Security-and-Permissions/HELP-Mistyped-email-address/m-p/713754#M11026</guid>
      <dc:creator>Nancy</dc:creator>
      <dc:date>2023-09-14T15:43:56Z</dc:date>
    </item>
    <item>
      <title>Re: Need to fix incorrect e-mail address when signing up in order to Verify.</title>
      <link>https://www.dropboxforum.com/t5/Security-and-Permissions/HELP-Mistyped-email-address/m-p/713759#M11028</link>
      <description>&lt;P&gt;I just created that one today. It is the correct e-mail address I was trying for. Unfortunately now I have a charged plan on the incorrect account that was discounted and no way to replicate the discount if I purchase a new plan after a refund on the incorrect account.&lt;/P&gt;&lt;P&gt;&amp;nbsp;&lt;/P&gt;&lt;P&gt;I did speak to chat support who sent it to a specialist.&amp;nbsp;&lt;/P&gt;&lt;P&gt;&lt;SPAN&gt;&lt;A href="https://www.dropbox.com/support/ticket/22664711" target="_blank"&gt;Ticket #22664711&lt;/A&gt;&lt;/SPAN&gt;&lt;/P&gt;&lt;P&gt;&amp;nbsp;&lt;/P&gt;</description>
      <pubDate>Thu, 14 Sep 2023 15:46:14 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Security-and-Permissions/HELP-Mistyped-email-address/m-p/713759#M11028</guid>
      <dc:creator>Goddess_Nyx</dc:creator>
      <dc:date>2023-09-14T15:46:14Z</dc:date>
    </item>
    <item>
      <title>Re: Need to fix incorrect e-mail address when signing up in order to Verify.</title>
      <link>https://www.dropboxforum.com/t5/Security-and-Permissions/HELP-Mistyped-email-address/m-p/713760#M11029</link>
      <description>&lt;P&gt;Thanks for the ticket number!&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;I’ve located it in our system, and I’ve also left an internal note, so that our team may contact you as soon as possible about this.&lt;/P&gt;</description>
      <pubDate>Thu, 14 Sep 2023 15:52:43 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Security-and-Permissions/HELP-Mistyped-email-address/m-p/713760#M11029</guid>
      <dc:creator>Nancy</dc:creator>
      <dc:date>2023-09-14T15:52:43Z</dc:date>
    </item>
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