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    <title>topic Re: Dropbox pin feature breaks login attempt - acess email doesn't exist in Security and Permissions</title>
    <link>https://www.dropboxforum.com/t5/Security-and-Permissions/Dropbox-pin-feature-breaks-login-attempt-acess-email-doesn-t/m-p/706043#M10256</link>
    <description>&lt;P&gt;@Diaboluss, How was your issue sorted? I am in the same shoes as well. Lost access to my email ID and I have been prompted for a security code.&lt;/P&gt;</description>
    <pubDate>Mon, 14 Aug 2023 09:14:55 GMT</pubDate>
    <dc:creator>Alphahuman</dc:creator>
    <dc:date>2023-08-14T09:14:55Z</dc:date>
    <item>
      <title>Dropbox pin feature breaks login attempt - acess email doesn't exist</title>
      <link>https://www.dropboxforum.com/t5/Security-and-Permissions/Dropbox-pin-feature-breaks-login-attempt-acess-email-doesn-t/m-p/632605#M5641</link>
      <description>&lt;P&gt;Hello!&lt;/P&gt;&lt;P&gt;I can't find a way how to contact dropbox support.&lt;/P&gt;&lt;P&gt;I have successfully logged into my account using login and password few years ago (and pass is still valid). However, email service doesn't exist anymore (qip.ru). I haven't used that email a lot and i have found out that it's dead only now, yet dropbox worked fine until it forced to use pin code for additional security.&lt;/P&gt;&lt;P&gt;So now i can't enter pin code which is sent to a not existent email.&lt;/P&gt;&lt;P&gt;I need to disable pin code check, so that i can enter my account and change email address.&lt;/P&gt;&lt;P&gt;&amp;nbsp;&lt;/P&gt;&lt;P&gt;&amp;nbsp;&lt;/P&gt;&lt;P&gt;Final-Recipient: rfc822; [Removed as per &lt;A href="https://www.dropboxforum.com/t5/Announcements/Community-Guidelines/m-p/325896#M245" target="_blank"&gt;Community Guidelines&lt;/A&gt;] Original-Recipient: rfc822;[Removed as per &lt;A href="https://www.dropboxforum.com/t5/Announcements/Community-Guidelines/m-p/325896#M245" target="_blank"&gt;Community Guidelines&lt;/A&gt;]
Action: failed
Status: 5.0.0
Remote-MTA: dns; [Removed as per &lt;A href="https://www.dropboxforum.com/t5/Announcements/Community-Guidelines/m-p/325896#M245" target="_blank"&gt;Community Guidelines&lt;/A&gt;]Diagnostic-Code: smtp; 550 Message was not accepted -- invalid mailbox. &amp;nbsp;Local
 &amp;nbsp; &amp;nbsp;mailbox [Removed as per &lt;A href="https://www.dropboxforum.com/t5/Announcements/Community-Guidelines/m-p/325896#M245" target="_blank"&gt;Community Guidelines&lt;/A&gt;] is unavailable: user not found&lt;/P&gt;&lt;P&gt;&amp;nbsp;&lt;/P&gt;&lt;P&gt;&amp;nbsp;&lt;/P&gt;</description>
      <pubDate>Mon, 31 Oct 2022 11:04:22 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Security-and-Permissions/Dropbox-pin-feature-breaks-login-attempt-acess-email-doesn-t/m-p/632605#M5641</guid>
      <dc:creator>diabolusss</dc:creator>
      <dc:date>2022-10-31T11:04:22Z</dc:date>
    </item>
    <item>
      <title>Re: Dropbox pin feature breaks login attempt - acess email doesn't exist</title>
      <link>https://www.dropboxforum.com/t5/Security-and-Permissions/Dropbox-pin-feature-breaks-login-attempt-acess-email-doesn-t/m-p/632676#M5644</link>
      <description>&lt;P&gt;Do you already have devices logged in&amp;nbsp;&lt;a href="https://www.dropboxforum.com/t5/user/viewprofilepage/user-id/1586583"&gt;@diabolusss&lt;/a&gt;&amp;nbsp;? If so you need to download everything and set up a new account.&amp;nbsp;&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;You can try contacting Dropbox at &lt;A href="http://www.dropbox.com/support" target="_blank"&gt;www.dropbox.com/support&lt;/A&gt;&amp;nbsp;&lt;STRONG&gt;while not logged in&lt;/STRONG&gt; and ask for help, but, without access to email there is precedent that they wont change the email on file&lt;/P&gt;</description>
      <pubDate>Sat, 29 Oct 2022 10:35:00 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Security-and-Permissions/Dropbox-pin-feature-breaks-login-attempt-acess-email-doesn-t/m-p/632676#M5644</guid>
      <dc:creator>Mark</dc:creator>
      <dc:date>2022-10-29T10:35:00Z</dc:date>
    </item>
    <item>
      <title>Re: Dropbox pin feature breaks login attempt - acess email doesn't exist</title>
      <link>https://www.dropboxforum.com/t5/Security-and-Permissions/Dropbox-pin-feature-breaks-login-attempt-acess-email-doesn-t/m-p/632681#M5645</link>
      <description>&lt;P&gt;Nope, i haven't, because it was a while when i've used that account.&lt;/P&gt;&lt;P&gt;However, i know password from my account.&lt;/P&gt;&lt;P&gt;And this problem wouldn't have arisen if they have had left me (a user) a choice to not enable secondary pin check.&lt;/P&gt;&lt;P&gt;&amp;nbsp;&lt;/P&gt;&lt;P&gt;Thanks, @mark, for pointing out that i shouldn't be logged in to be able to contact them, i haven't noticed that form.&lt;/P&gt;&lt;P&gt;I hope, that they will help me, because there are obvious evidences that email service is totally down.&lt;/P&gt;</description>
      <pubDate>Sat, 29 Oct 2022 10:59:59 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Security-and-Permissions/Dropbox-pin-feature-breaks-login-attempt-acess-email-doesn-t/m-p/632681#M5645</guid>
      <dc:creator>diabolusss</dc:creator>
      <dc:date>2022-10-29T10:59:59Z</dc:date>
    </item>
    <item>
      <title>Re: Dropbox pin feature breaks login attempt - acess email doesn't exist</title>
      <link>https://www.dropboxforum.com/t5/Security-and-Permissions/Dropbox-pin-feature-breaks-login-attempt-acess-email-doesn-t/m-p/633070#M5661</link>
      <description>&lt;P&gt;I'm happy to announce that Dropbox support quickly resolved this issue in a positive manner.&lt;/P&gt;</description>
      <pubDate>Mon, 31 Oct 2022 17:33:16 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Security-and-Permissions/Dropbox-pin-feature-breaks-login-attempt-acess-email-doesn-t/m-p/633070#M5661</guid>
      <dc:creator>diabolusss</dc:creator>
      <dc:date>2022-10-31T17:33:16Z</dc:date>
    </item>
    <item>
      <title>Re: Dropbox pin feature breaks login attempt - acess email doesn't exist</title>
      <link>https://www.dropboxforum.com/t5/Security-and-Permissions/Dropbox-pin-feature-breaks-login-attempt-acess-email-doesn-t/m-p/706043#M10256</link>
      <description>&lt;P&gt;@Diaboluss, How was your issue sorted? I am in the same shoes as well. Lost access to my email ID and I have been prompted for a security code.&lt;/P&gt;</description>
      <pubDate>Mon, 14 Aug 2023 09:14:55 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Security-and-Permissions/Dropbox-pin-feature-breaks-login-attempt-acess-email-doesn-t/m-p/706043#M10256</guid>
      <dc:creator>Alphahuman</dc:creator>
      <dc:date>2023-08-14T09:14:55Z</dc:date>
    </item>
    <item>
      <title>Re: Dropbox pin feature breaks login attempt - acess email doesn't exist</title>
      <link>https://www.dropboxforum.com/t5/Security-and-Permissions/Dropbox-pin-feature-breaks-login-attempt-acess-email-doesn-t/m-p/706047#M10257</link>
      <description>&lt;P&gt;&lt;a href="https://www.dropboxforum.com/t5/user/viewprofilepage/user-id/1735279"&gt;@Alphahuman&lt;/a&gt;Thanks to the Dropbox support team, I was able to regain access to my account. Therefore, you should contact them.&lt;/P&gt;</description>
      <pubDate>Mon, 14 Aug 2023 09:27:11 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Security-and-Permissions/Dropbox-pin-feature-breaks-login-attempt-acess-email-doesn-t/m-p/706047#M10257</guid>
      <dc:creator>diabolusss</dc:creator>
      <dc:date>2023-08-14T09:27:11Z</dc:date>
    </item>
    <item>
      <title>Re: Dropbox pin feature breaks login attempt - acess email doesn't exist</title>
      <link>https://www.dropboxforum.com/t5/Security-and-Permissions/Dropbox-pin-feature-breaks-login-attempt-acess-email-doesn-t/m-p/706049#M10258</link>
      <description>&lt;P&gt;@diabolusss, I already did. I am not receiving responses from them. How long did that take to fix your issue?&lt;/P&gt;</description>
      <pubDate>Mon, 14 Aug 2023 09:29:26 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Security-and-Permissions/Dropbox-pin-feature-breaks-login-attempt-acess-email-doesn-t/m-p/706049#M10258</guid>
      <dc:creator>Alphahuman</dc:creator>
      <dc:date>2023-08-14T09:29:26Z</dc:date>
    </item>
    <item>
      <title>Re: Dropbox pin feature breaks login attempt - acess email doesn't exist</title>
      <link>https://www.dropboxforum.com/t5/Security-and-Permissions/Dropbox-pin-feature-breaks-login-attempt-acess-email-doesn-t/m-p/706052#M10259</link>
      <description>&lt;P&gt;&lt;SPAN&gt;Based on the timestamp of this post and the email correspondence, only a few days have passed&amp;nbsp;since the issue was initially raised and subsequently resolved. However, the issue I encountered stemmed from the discontinuation of the linked email service.&lt;/SPAN&gt;&lt;/P&gt;&lt;P&gt;I hope they will assist you. Best of luck!&lt;/P&gt;&lt;P&gt;&amp;nbsp;&lt;/P&gt;&lt;BLOCKQUOTE&gt;&lt;STRONG&gt;support, Oct 31, 2022, 2:38 AM PDT&lt;/STRONG&gt;&amp;nbsp;wrote:&amp;nbsp;&lt;BR /&gt;Thank you for contacting Dropbox Support. My name is ***, and I will be assisting you.&lt;BR /&gt;&amp;nbsp;&lt;BR /&gt;Thank you for reaching out about account access.&amp;nbsp;&lt;BR /&gt;&amp;nbsp;&lt;BR /&gt;Based on your situation and the fact you no longer have access to the email associated to your Dropbox account, then you will need to authenticate yourself manually.&amp;nbsp;&lt;BR /&gt;Please provide the following information:&lt;BR /&gt;&amp;nbsp;&lt;BR /&gt;&lt;UL&gt;&lt;LI&gt;What is the email for the account you are trying to access?&lt;/LI&gt;&lt;LI&gt;What is the full name on the account?&lt;/LI&gt;&lt;LI&gt;When did you create the account?&lt;/LI&gt;&lt;LI&gt;What city are you currently in?&lt;/LI&gt;&lt;LI&gt;What city were you in when you last successfully logged into Dropbox?&lt;/LI&gt;&lt;LI&gt;What is the name of a file that you have recently uploaded to Dropbox?&lt;/LI&gt;&lt;LI&gt;What is the name of any person with whom you share a folder and what is the name of that shared folder?&lt;/LI&gt;&lt;LI&gt;What is the name of any linked computer?&lt;/LI&gt;&lt;/UL&gt;&lt;HR /&gt;&lt;/BLOCKQUOTE&gt;&lt;P&gt;&amp;nbsp;&lt;/P&gt;</description>
      <pubDate>Mon, 14 Aug 2023 09:44:21 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Security-and-Permissions/Dropbox-pin-feature-breaks-login-attempt-acess-email-doesn-t/m-p/706052#M10259</guid>
      <dc:creator>diabolusss</dc:creator>
      <dc:date>2023-08-14T09:44:21Z</dc:date>
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