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    <title>topic Logged in to a new account using Sign in with Google, how can I access old account? in Security and Permissions</title>
    <link>https://www.dropboxforum.com/t5/Security-and-Permissions/Accidentally-logged-in-with-Google-now-my-account-is-gone/m-p/706097#M10261</link>
    <description>&lt;P&gt;Hi&amp;nbsp;&lt;a href="https://www.dropboxforum.com/t5/user/viewprofilepage/user-id/1735595"&gt;@domcas&lt;/a&gt;,&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;Thanks for the heads up on this!&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;You can only have one account at a time per email, so if the email is the exact same, (except for the # at the end), it's possible the old account &lt;A href="https://help.dropbox.com/account-access/email-about-inactive-account" target="_blank" rel="noopener"&gt;became inactive&lt;/A&gt;.&amp;nbsp;&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;To find out if this was the case, you'll need to open a support ticket where one of our account security team specialists can assist you directly via the account's verified email.&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;Here's how to do that:&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;Right click the following link, and choose open in Incognito, or Private mode, so as you will not be signed into any account:&amp;nbsp;&lt;A href="https://www.dropbox.com/support/sign-in-issues" target="_blank" rel="noopener"&gt;https://www.dropbox.com/support/sign-in-issues&lt;/A&gt; — use the drop down box to choose "Disabled account", and you can let them know the account email and they'll reach out for security verification.&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;Also, can you ask the sender to un-share then re-share files and see if you are able to access them from the new account?&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;I hope this helps!&lt;/P&gt;</description>
    <pubDate>Mon, 14 Aug 2023 13:33:52 GMT</pubDate>
    <dc:creator>Calvin2DBX</dc:creator>
    <dc:date>2023-08-14T13:33:52Z</dc:date>
    <item>
      <title>Accidentally logged in with Google, now my account is gone</title>
      <link>https://www.dropboxforum.com/t5/Security-and-Permissions/Accidentally-logged-in-with-Google-now-my-account-is-gone/m-p/705980#M10260</link>
      <description>&lt;P&gt;I've had a Dropbox account for years using my Gmail account. I've always logged in with that Gmail account and a password. Today I accidentally used the "Continue with Google" login button instead of my usual Gmail/password combo. It seems to have created a whole new account under my Gmail address, completely empty, with none of my files.&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;A friend previously shared a folder with me to my Gmail address. I received an email notification about this a while ago, and it used to work fine. Now when I click on the "Add to Dropbox" button in that email, I get this message&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;"[myemail]&lt;STRONG&gt;&lt;a href="https://www.dropboxforum.com/t5/user/viewprofilepage/user-id/1094046"&gt;@gmail&lt;/a&gt;.com#&lt;/STRONG&gt;&lt;SPAN&gt;&amp;nbsp;was given access, but you’re signed in as [myemail]&lt;/SPAN&gt;&lt;STRONG&gt;&lt;a href="https://www.dropboxforum.com/t5/user/viewprofilepage/user-id/1094046"&gt;@gmail&lt;/a&gt;.com"&lt;/STRONG&gt;&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;&lt;STRONG&gt;I guess Dropbox added the "#" to my original account, and created a new one with my gmail?&amp;nbsp;&lt;/STRONG&gt;&lt;STRONG&gt;I tried logging in with&amp;nbsp;[myemail]@gmail.com# and it says it's an invalid address. Can you help?&lt;/STRONG&gt;&lt;/P&gt;</description>
      <pubDate>Mon, 14 Aug 2023 13:31:54 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Security-and-Permissions/Accidentally-logged-in-with-Google-now-my-account-is-gone/m-p/705980#M10260</guid>
      <dc:creator>domcas</dc:creator>
      <dc:date>2023-08-14T13:31:54Z</dc:date>
    </item>
    <item>
      <title>Logged in to a new account using Sign in with Google, how can I access old account?</title>
      <link>https://www.dropboxforum.com/t5/Security-and-Permissions/Accidentally-logged-in-with-Google-now-my-account-is-gone/m-p/706097#M10261</link>
      <description>&lt;P&gt;Hi&amp;nbsp;&lt;a href="https://www.dropboxforum.com/t5/user/viewprofilepage/user-id/1735595"&gt;@domcas&lt;/a&gt;,&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;Thanks for the heads up on this!&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;You can only have one account at a time per email, so if the email is the exact same, (except for the # at the end), it's possible the old account &lt;A href="https://help.dropbox.com/account-access/email-about-inactive-account" target="_blank" rel="noopener"&gt;became inactive&lt;/A&gt;.&amp;nbsp;&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;To find out if this was the case, you'll need to open a support ticket where one of our account security team specialists can assist you directly via the account's verified email.&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;Here's how to do that:&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;Right click the following link, and choose open in Incognito, or Private mode, so as you will not be signed into any account:&amp;nbsp;&lt;A href="https://www.dropbox.com/support/sign-in-issues" target="_blank" rel="noopener"&gt;https://www.dropbox.com/support/sign-in-issues&lt;/A&gt; — use the drop down box to choose "Disabled account", and you can let them know the account email and they'll reach out for security verification.&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;Also, can you ask the sender to un-share then re-share files and see if you are able to access them from the new account?&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;I hope this helps!&lt;/P&gt;</description>
      <pubDate>Mon, 14 Aug 2023 13:33:52 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Security-and-Permissions/Accidentally-logged-in-with-Google-now-my-account-is-gone/m-p/706097#M10261</guid>
      <dc:creator>Calvin2DBX</dc:creator>
      <dc:date>2023-08-14T13:33:52Z</dc:date>
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