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    <title>topic Re: I reported a suspicious file that was shared with me, but received no response in Security and Permissions</title>
    <link>https://www.dropboxforum.com/t5/Security-and-Permissions/I-reported-a-suspicious-file-that-was-shared-with-me-but/m-p/711014#M10746</link>
    <description>&lt;P&gt;Hi Hannah&lt;/P&gt;&lt;P&gt;&amp;nbsp;&lt;/P&gt;&lt;P&gt;Thanks for the reply.&amp;nbsp; Maybe the email is legit but when I looked at my Dropbox account there was no new &lt;SPAN&gt;shared file waiting for&lt;/SPAN&gt; me.&amp;nbsp; The email contained a link that also looked potentially genuine but might well have led to some type of malware or enabled the insertion of a virus. Dropbox makes it very difficult to find any help or connection to support.&amp;nbsp; You have to search around for it and as you say even in the event of an abuse they cannot even be bothered to respond. Why bother to provide a ticket number that goes nowhere?&amp;nbsp;&lt;/P&gt;&lt;P&gt;&amp;nbsp;&lt;/P&gt;&lt;P&gt;Very poor customer service and support.&lt;/P&gt;</description>
    <pubDate>Fri, 01 Sep 2023 21:06:59 GMT</pubDate>
    <dc:creator>adrian29630</dc:creator>
    <dc:date>2023-09-01T21:06:59Z</dc:date>
    <item>
      <title>I reported a suspicious file that was shared with me, but received no response</title>
      <link>https://www.dropboxforum.com/t5/Security-and-Permissions/I-reported-a-suspicious-file-that-was-shared-with-me-but/m-p/710979#M10742</link>
      <description>&lt;P&gt;I received an email that purported to have been sent by Dropbox telling me there was a File shared with me.&amp;nbsp; I was not expecting this and was very suspicious that it had not come from Dropbox as the email it was sent from "em-s.dropbox.com looked odd.&lt;/P&gt; 
&lt;P&gt;&amp;nbsp;&lt;/P&gt; 
&lt;P&gt;After spending quite a while trying to find some help or support I eventually found an &lt;A href="mailto:abuse@dropbox" target="_blank" rel="noopener nofollow noreferrer"&gt;abuse@dropbox&lt;/A&gt; email to send this type of potentially false contact.&amp;nbsp; I forwarded the email as requested and received a response from support quoting a ticket number.&amp;nbsp; I have heard nothing since despite sending a reminder.&amp;nbsp; The ticket link in the email does not go to a ticket link so is completely useless and seems to indicate that no actual ticket has ever been created.&lt;/P&gt; 
&lt;P&gt;&amp;nbsp;&lt;/P&gt; 
&lt;P&gt;The fact that Dropbox does not appear to provide any real support and like a number of other companies now seems to rely on customers running communities as a cheap way of providing any information does not encourage my continued use of this business.&lt;/P&gt; 
&lt;P&gt;&amp;nbsp;&lt;/P&gt; 
&lt;P&gt;It seems clear that if they have no interest in ensuring that customers who may be subjected to phishing-type emails using their name are at the minimum acknowledged they really have no customer care or appreciation.&lt;/P&gt;</description>
      <pubDate>Fri, 01 Sep 2023 20:50:02 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Security-and-Permissions/I-reported-a-suspicious-file-that-was-shared-with-me-but/m-p/710979#M10742</guid>
      <dc:creator>adrian29630</dc:creator>
      <dc:date>2023-09-01T20:50:02Z</dc:date>
    </item>
    <item>
      <title>Re: I reported a suspicious file that was shared with me, but received no response</title>
      <link>https://www.dropboxforum.com/t5/Security-and-Permissions/I-reported-a-suspicious-file-that-was-shared-with-me-but/m-p/711012#M10745</link>
      <description>&lt;P&gt;Hey &lt;SPAN style="background: var(--ck-color-mention-background); color: var(--ck-color-mention-text);"&gt;&lt;a href="https://www.dropboxforum.com/t5/user/viewprofilepage/user-id/1610360"&gt;@adrian29630&lt;/a&gt;&lt;/SPAN&gt;, thanks for reaching out to our Community.&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;The email address this email came from, is a legit &lt;A href="https://help.dropbox.com/security/official-domains" target="_blank"&gt;Dropbox email address&lt;/A&gt;, but good thinking that you reported it, if it looked suspicious to you.&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;You can take a look at &lt;A href="https://www.dropboxforum.com/t5/Security-and-Permissions/Is-the-email-a-Scam-or-not/td-p/651026" target="_blank"&gt;this thread&lt;/A&gt; for more info on the particular notification.&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;Also, when you report something to the &lt;A href="mailto:abuse@dropbox.com" target="_blank"&gt;abuse@dropbox.com&lt;/A&gt; address, the team won't reply to your report, it will just take down the content, if it's indeed abusive/phishing, etc., that's why you didn't get a reply.&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;I hope this clarifies the situation, but let me know if you have any questions.&lt;/P&gt;</description>
      <pubDate>Fri, 01 Sep 2023 20:56:57 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Security-and-Permissions/I-reported-a-suspicious-file-that-was-shared-with-me-but/m-p/711012#M10745</guid>
      <dc:creator>Hannah</dc:creator>
      <dc:date>2023-09-01T20:56:57Z</dc:date>
    </item>
    <item>
      <title>Re: I reported a suspicious file that was shared with me, but received no response</title>
      <link>https://www.dropboxforum.com/t5/Security-and-Permissions/I-reported-a-suspicious-file-that-was-shared-with-me-but/m-p/711014#M10746</link>
      <description>&lt;P&gt;Hi Hannah&lt;/P&gt;&lt;P&gt;&amp;nbsp;&lt;/P&gt;&lt;P&gt;Thanks for the reply.&amp;nbsp; Maybe the email is legit but when I looked at my Dropbox account there was no new &lt;SPAN&gt;shared file waiting for&lt;/SPAN&gt; me.&amp;nbsp; The email contained a link that also looked potentially genuine but might well have led to some type of malware or enabled the insertion of a virus. Dropbox makes it very difficult to find any help or connection to support.&amp;nbsp; You have to search around for it and as you say even in the event of an abuse they cannot even be bothered to respond. Why bother to provide a ticket number that goes nowhere?&amp;nbsp;&lt;/P&gt;&lt;P&gt;&amp;nbsp;&lt;/P&gt;&lt;P&gt;Very poor customer service and support.&lt;/P&gt;</description>
      <pubDate>Fri, 01 Sep 2023 21:06:59 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Security-and-Permissions/I-reported-a-suspicious-file-that-was-shared-with-me-but/m-p/711014#M10746</guid>
      <dc:creator>adrian29630</dc:creator>
      <dc:date>2023-09-01T21:06:59Z</dc:date>
    </item>
    <item>
      <title>Re: I reported a suspicious file that was shared with me, but received no response</title>
      <link>https://www.dropboxforum.com/t5/Security-and-Permissions/I-reported-a-suspicious-file-that-was-shared-with-me-but/m-p/711028#M10751</link>
      <description>&lt;P&gt;We appreciate your feedback here, and I'll make sure to pass it along to our team.&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;If you ever need to reach out to our support team, &lt;A href="https://www.dropbox.com/support" target="_blank"&gt;here&lt;/A&gt; are your options, depending on your plan.&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;Also, &lt;A href="https://help.dropbox.com/security/phishing-virus-protection" target="_blank"&gt;here's&lt;/A&gt; some info on how to protect yourself from phishing and viruses.&lt;/P&gt;</description>
      <pubDate>Fri, 01 Sep 2023 23:06:14 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Security-and-Permissions/I-reported-a-suspicious-file-that-was-shared-with-me-but/m-p/711028#M10751</guid>
      <dc:creator>Hannah</dc:creator>
      <dc:date>2023-09-01T23:06:14Z</dc:date>
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