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    <title>topic Re: Lost access in Security and Permissions</title>
    <link>https://www.dropboxforum.com/t5/Security-and-Permissions/Lost-access-to-Dropbox-account-in-the-beginning-of-2020-and-the/m-p/714434#M11104</link>
    <description>&lt;P&gt;&amp;nbsp;OK. However, I did get the message "we have sent you a 6-digit code to this email address", so it seems I would technically still be able to access it. Or not?&lt;/P&gt;</description>
    <pubDate>Mon, 18 Sep 2023 12:30:08 GMT</pubDate>
    <dc:creator>FannyN</dc:creator>
    <dc:date>2023-09-18T12:30:08Z</dc:date>
    <item>
      <title>Lost access to Dropbox account in the beginning of 2020 and the email address no longer exists</title>
      <link>https://www.dropboxforum.com/t5/Security-and-Permissions/Lost-access-to-Dropbox-account-in-the-beginning-of-2020-and-the/m-p/714423#M11099</link>
      <description>&lt;P&gt;&lt;SPAN&gt;I have an old Dropbox account that I lost access to back in the beginning of 2020. I lost access to it because the email associated with it no longer exists.&lt;/SPAN&gt;&lt;/P&gt;</description>
      <pubDate>Mon, 18 Sep 2023 12:20:15 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Security-and-Permissions/Lost-access-to-Dropbox-account-in-the-beginning-of-2020-and-the/m-p/714423#M11099</guid>
      <dc:creator>FannyN</dc:creator>
      <dc:date>2023-09-18T12:20:15Z</dc:date>
    </item>
    <item>
      <title>Re: Lost access</title>
      <link>https://www.dropboxforum.com/t5/Security-and-Permissions/Lost-access-to-Dropbox-account-in-the-beginning-of-2020-and-the/m-p/714425#M11100</link>
      <description>&lt;BLOCKQUOTE&gt;&lt;HR /&gt;&lt;a href="https://www.dropboxforum.com/t5/user/viewprofilepage/user-id/1746454"&gt;@FannyN&lt;/a&gt;&amp;nbsp;wrote:&lt;BR /&gt;
&lt;P&gt;&lt;SPAN&gt;I have an old Dropbox account that I lost access to back in the beginning of 2020. I lost access to it because the email associated with it no longer exists.&lt;/SPAN&gt;&lt;/P&gt;
&lt;HR /&gt;&lt;/BLOCKQUOTE&gt;
&lt;P&gt;If you haven't logged in to the account since 2020 then the account likely no longer exists. Accounts that are idle for more than a year are deleted due to inactivity.&lt;/P&gt;</description>
      <pubDate>Mon, 18 Sep 2023 12:16:22 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Security-and-Permissions/Lost-access-to-Dropbox-account-in-the-beginning-of-2020-and-the/m-p/714425#M11100</guid>
      <dc:creator>Rich</dc:creator>
      <dc:date>2023-09-18T12:16:22Z</dc:date>
    </item>
    <item>
      <title>Re: Lost access</title>
      <link>https://www.dropboxforum.com/t5/Security-and-Permissions/Lost-access-to-Dropbox-account-in-the-beginning-of-2020-and-the/m-p/714434#M11104</link>
      <description>&lt;P&gt;&amp;nbsp;OK. However, I did get the message "we have sent you a 6-digit code to this email address", so it seems I would technically still be able to access it. Or not?&lt;/P&gt;</description>
      <pubDate>Mon, 18 Sep 2023 12:30:08 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Security-and-Permissions/Lost-access-to-Dropbox-account-in-the-beginning-of-2020-and-the/m-p/714434#M11104</guid>
      <dc:creator>FannyN</dc:creator>
      <dc:date>2023-09-18T12:30:08Z</dc:date>
    </item>
    <item>
      <title>Re: Lost access</title>
      <link>https://www.dropboxforum.com/t5/Security-and-Permissions/Lost-access-to-Dropbox-account-in-the-beginning-of-2020-and-the/m-p/714469#M11108</link>
      <description>&lt;P&gt;Hey &lt;a href="https://www.dropboxforum.com/t5/user/viewprofilepage/user-id/1746454"&gt;@FannyN&lt;/a&gt;.&amp;nbsp;&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;There’s a chance that Dropbox account may still be open indeed, but we can’t check this here, I’m afraid.&amp;nbsp;&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;Do you happen to have any devices that are still linked to it (via the desktop/mobile app)? If yes, I’d like you to check their notifications and see if the one-time code can be found there.&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;Otherwise, let me know, and we’ll see what else we can do.&lt;/P&gt;</description>
      <pubDate>Mon, 18 Sep 2023 13:35:53 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Security-and-Permissions/Lost-access-to-Dropbox-account-in-the-beginning-of-2020-and-the/m-p/714469#M11108</guid>
      <dc:creator>Nancy</dc:creator>
      <dc:date>2023-09-18T13:35:53Z</dc:date>
    </item>
    <item>
      <title>Re: Lost access</title>
      <link>https://www.dropboxforum.com/t5/Security-and-Permissions/Lost-access-to-Dropbox-account-in-the-beginning-of-2020-and-the/m-p/714475#M11109</link>
      <description>Hi Nancy. Sorry, ni Devi e has access to the email. Appreciate any help.</description>
      <pubDate>Mon, 18 Sep 2023 13:52:26 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Security-and-Permissions/Lost-access-to-Dropbox-account-in-the-beginning-of-2020-and-the/m-p/714475#M11109</guid>
      <dc:creator>FannyN</dc:creator>
      <dc:date>2023-09-18T13:52:26Z</dc:date>
    </item>
    <item>
      <title>Re: Lost access</title>
      <link>https://www.dropboxforum.com/t5/Security-and-Permissions/Lost-access-to-Dropbox-account-in-the-beginning-of-2020-and-the/m-p/714493#M11111</link>
      <description>&lt;P&gt;Hi&amp;nbsp;&lt;a href="https://www.dropboxforum.com/t5/user/viewprofilepage/user-id/1746454"&gt;@FannyN&lt;/a&gt;, sorry to jump in.&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;Can you tell me where you get the message ''&lt;SPAN&gt;we have sent you a 6-digit code to this email address"?&lt;/SPAN&gt;&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;&lt;SPAN&gt;Additionally, have you tried contacting the email provider associated with that email in order to restore it?&lt;/SPAN&gt;&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;&lt;SPAN&gt;Keep me posted!&lt;/SPAN&gt;&lt;/P&gt;</description>
      <pubDate>Mon, 18 Sep 2023 15:00:59 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Security-and-Permissions/Lost-access-to-Dropbox-account-in-the-beginning-of-2020-and-the/m-p/714493#M11111</guid>
      <dc:creator>EvanDBX</dc:creator>
      <dc:date>2023-09-18T15:00:59Z</dc:date>
    </item>
    <item>
      <title>Re: Lost access</title>
      <link>https://www.dropboxforum.com/t5/Security-and-Permissions/Lost-access-to-Dropbox-account-in-the-beginning-of-2020-and-the/m-p/714498#M11112</link>
      <description>&lt;BLOCKQUOTE&gt;&lt;HR /&gt;&lt;a href="https://www.dropboxforum.com/t5/user/viewprofilepage/user-id/1746454"&gt;@FannyN&lt;/a&gt;&amp;nbsp;wrote:&lt;BR /&gt;
&lt;P&gt;However, I did get the message "we have sent you a 6-digit code to this email address", so it seems I would technically still be able to access it.&lt;/P&gt;
&lt;HR /&gt;&lt;/BLOCKQUOTE&gt;
&lt;P&gt;Also, Dropbox knows that you HAD an account, and it could be setting up a new, empty account upon sign-in. We've seen that many times here. Someone hasn't accessed an account for years, is able to sign in and wonders where their files went. In such a case, they weren't signing in to a new account. It was just Dropbox setting up a new account for them.&lt;/P&gt;</description>
      <pubDate>Mon, 18 Sep 2023 15:12:23 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Security-and-Permissions/Lost-access-to-Dropbox-account-in-the-beginning-of-2020-and-the/m-p/714498#M11112</guid>
      <dc:creator>Rich</dc:creator>
      <dc:date>2023-09-18T15:12:23Z</dc:date>
    </item>
    <item>
      <title>Re: Lost access</title>
      <link>https://www.dropboxforum.com/t5/Security-and-Permissions/Lost-access-to-Dropbox-account-in-the-beginning-of-2020-and-the/m-p/714520#M11114</link>
      <description>&lt;P&gt;Hi Evan. Upon sign in it says "welcome back" and then informed me that the 6-digit has been sent to my email address (that is non-existing now). Can you in any way help in changing the login to another email or else? Please...&lt;/P&gt;&lt;P&gt;&amp;nbsp;&lt;/P&gt;</description>
      <pubDate>Mon, 18 Sep 2023 16:30:35 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Security-and-Permissions/Lost-access-to-Dropbox-account-in-the-beginning-of-2020-and-the/m-p/714520#M11114</guid>
      <dc:creator>FannyN</dc:creator>
      <dc:date>2023-09-18T16:30:35Z</dc:date>
    </item>
    <item>
      <title>Re: Lost access</title>
      <link>https://www.dropboxforum.com/t5/Security-and-Permissions/Lost-access-to-Dropbox-account-in-the-beginning-of-2020-and-the/m-p/714610#M11125</link>
      <description>&lt;P&gt;Hi &lt;SPAN style="background: var(--ck-color-mention-background); color: var(--ck-color-mention-text);"&gt;&lt;a href="https://www.dropboxforum.com/t5/user/viewprofilepage/user-id/1746454"&gt;@FannyN&lt;/a&gt;&lt;/SPAN&gt;, I’d recommend getting in contact with our support team directly to look into this matter in more detail.&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;You can do this by opening an incognito/private browsing window, while not signed into your account, and accessing &lt;A href="https://www.dropbox.com/support/sign-in-issues" target="_blank"&gt;this link&lt;/A&gt;.&amp;nbsp;&lt;BR /&gt;&amp;nbsp;&lt;BR /&gt;From there you should be able to contact support.&amp;nbsp;Make sure to pick an email to which you can receive and send emails from.&lt;/P&gt;</description>
      <pubDate>Mon, 18 Sep 2023 23:43:30 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Security-and-Permissions/Lost-access-to-Dropbox-account-in-the-beginning-of-2020-and-the/m-p/714610#M11125</guid>
      <dc:creator>Jay</dc:creator>
      <dc:date>2023-09-18T23:43:30Z</dc:date>
    </item>
    <item>
      <title>Re: Lost access</title>
      <link>https://www.dropboxforum.com/t5/Security-and-Permissions/Lost-access-to-Dropbox-account-in-the-beginning-of-2020-and-the/m-p/714676#M11127</link>
      <description>&lt;P&gt;Hi Jay. I have no luck with the link you sent. Where do I go from there...?&amp;nbsp;&lt;/P&gt;</description>
      <pubDate>Tue, 19 Sep 2023 10:20:03 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Security-and-Permissions/Lost-access-to-Dropbox-account-in-the-beginning-of-2020-and-the/m-p/714676#M11127</guid>
      <dc:creator>FannyN</dc:creator>
      <dc:date>2023-09-19T10:20:03Z</dc:date>
    </item>
    <item>
      <title>Re: Lost access</title>
      <link>https://www.dropboxforum.com/t5/Security-and-Permissions/Lost-access-to-Dropbox-account-in-the-beginning-of-2020-and-the/m-p/714721#M11129</link>
      <description>&lt;P&gt;Hey &lt;SPAN style="background: var(--ck-color-mention-background); color: var(--ck-color-mention-text);"&gt;&lt;a href="https://www.dropboxforum.com/t5/user/viewprofilepage/user-id/1746454"&gt;@FannyN&lt;/a&gt;&lt;/SPAN&gt;, in that case, can we send you an email to the address associated with your Community profile here, to investigate further?&lt;/P&gt;</description>
      <pubDate>Tue, 19 Sep 2023 13:07:53 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Security-and-Permissions/Lost-access-to-Dropbox-account-in-the-beginning-of-2020-and-the/m-p/714721#M11129</guid>
      <dc:creator>Hannah</dc:creator>
      <dc:date>2023-09-19T13:07:53Z</dc:date>
    </item>
    <item>
      <title>Re: Lost access</title>
      <link>https://www.dropboxforum.com/t5/Security-and-Permissions/Lost-access-to-Dropbox-account-in-the-beginning-of-2020-and-the/m-p/714743#M11132</link>
      <description>&lt;P&gt;Yes, of course.&lt;/P&gt;</description>
      <pubDate>Tue, 19 Sep 2023 14:27:03 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Security-and-Permissions/Lost-access-to-Dropbox-account-in-the-beginning-of-2020-and-the/m-p/714743#M11132</guid>
      <dc:creator>FannyN</dc:creator>
      <dc:date>2023-09-19T14:27:03Z</dc:date>
    </item>
    <item>
      <title>Re: Lost access</title>
      <link>https://www.dropboxforum.com/t5/Security-and-Permissions/Lost-access-to-Dropbox-account-in-the-beginning-of-2020-and-the/m-p/714837#M11146</link>
      <description>&lt;P&gt;Thanks, I've sent you an email, please could you reply to it as soon as possible.&lt;/P&gt;</description>
      <pubDate>Tue, 19 Sep 2023 19:09:23 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Security-and-Permissions/Lost-access-to-Dropbox-account-in-the-beginning-of-2020-and-the/m-p/714837#M11146</guid>
      <dc:creator>Jay</dc:creator>
      <dc:date>2023-09-19T19:09:23Z</dc:date>
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