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  <channel>
    <title>topic Re: 2factor authenticator in Security and Permissions</title>
    <link>https://www.dropboxforum.com/t5/Security-and-Permissions/Can-t-receive-2FA-code-via-Google-Authenticator/m-p/716106#M11277</link>
    <description>&lt;P&gt;hello walter i've been texting you in mail why aren't you responding&lt;/P&gt;&lt;P&gt;&amp;nbsp;&lt;/P&gt;</description>
    <pubDate>Sun, 24 Sep 2023 18:28:22 GMT</pubDate>
    <dc:creator>sizanrohan</dc:creator>
    <dc:date>2023-09-24T18:28:22Z</dc:date>
    <item>
      <title>Can't receive 2FA code via Google Authenticator</title>
      <link>https://www.dropboxforum.com/t5/Security-and-Permissions/Can-t-receive-2FA-code-via-Google-Authenticator/m-p/714297#M11101</link>
      <description>&lt;P&gt;&lt;SPAN&gt;I can't find my phone, and my Dropbox was linked to Google Authenticator for security. Now, I can't sign in because I don't have the 6-digit Google Authenticator code, and I didn't set up emergency backup codes. I tried reinstalling Google Authenticator, but it didn't show the codes. However, I still have the same phone number and gmail. I really need to access my account. Can someone please help me with this?&lt;/SPAN&gt;&lt;/P&gt;</description>
      <pubDate>Fri, 22 Sep 2023 08:32:59 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Security-and-Permissions/Can-t-receive-2FA-code-via-Google-Authenticator/m-p/714297#M11101</guid>
      <dc:creator>sizanrohan</dc:creator>
      <dc:date>2023-09-22T08:32:59Z</dc:date>
    </item>
    <item>
      <title>Re: 2factor authenticator</title>
      <link>https://www.dropboxforum.com/t5/Security-and-Permissions/Can-t-receive-2FA-code-via-Google-Authenticator/m-p/714408#M11102</link>
      <description>&lt;BLOCKQUOTE&gt;&lt;HR /&gt;&lt;a href="https://www.dropboxforum.com/t5/user/viewprofilepage/user-id/1746288"&gt;@sizanrohan&lt;/a&gt;&amp;nbsp;wrote:&lt;BR /&gt;
&lt;P&gt;&lt;SPAN&gt;Now, I can't sign in because I don't have the 6-digit Google Authenticator code, and I didn't set up emergency backup codes.&lt;/SPAN&gt;&lt;/P&gt;
&lt;HR /&gt;&lt;/BLOCKQUOTE&gt;
&lt;P&gt;The backup codes aren't something you set up. They're provided to you when you activated two-step verification. If you no longer have your authentication device, you won't be able to access the account without your backup codes.&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;UL&gt;
&lt;LI&gt;&lt;A href="https://help.dropbox.com/account-access/issues-two-step-verification" target="_blank"&gt;https://help.dropbox.com/account-access/issues-two-step-verification&lt;/A&gt;&lt;/LI&gt;
&lt;/UL&gt;</description>
      <pubDate>Mon, 18 Sep 2023 11:44:47 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Security-and-Permissions/Can-t-receive-2FA-code-via-Google-Authenticator/m-p/714408#M11102</guid>
      <dc:creator>Rich</dc:creator>
      <dc:date>2023-09-18T11:44:47Z</dc:date>
    </item>
    <item>
      <title>Re: 2factor authenticator</title>
      <link>https://www.dropboxforum.com/t5/Security-and-Permissions/Can-t-receive-2FA-code-via-Google-Authenticator/m-p/715277#M11204</link>
      <description>&lt;P&gt;like there's no way? i mean like seriously we are living in 2023 and you are saying it's impossible like i can give my id passport nid driving license what ever they want i just want my account back there must be a way&lt;/P&gt;</description>
      <pubDate>Thu, 21 Sep 2023 07:42:34 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Security-and-Permissions/Can-t-receive-2FA-code-via-Google-Authenticator/m-p/715277#M11204</guid>
      <dc:creator>sizanrohan</dc:creator>
      <dc:date>2023-09-21T07:42:34Z</dc:date>
    </item>
    <item>
      <title>Re: 2factor authenticator</title>
      <link>https://www.dropboxforum.com/t5/Security-and-Permissions/Can-t-receive-2FA-code-via-Google-Authenticator/m-p/715343#M11216</link>
      <description>&lt;P&gt;Hey &lt;SPAN style="background: var(--ck-color-mention-background); color: var(--ck-color-mention-text);"&gt;&lt;a href="https://www.dropboxforum.com/t5/user/viewprofilepage/user-id/1746288"&gt;@sizanrohan&lt;/a&gt;&lt;/SPAN&gt;, sorry to see you're having this issue.&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;Can we send you an email, to investigate this further?&lt;/P&gt;</description>
      <pubDate>Thu, 21 Sep 2023 12:17:49 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Security-and-Permissions/Can-t-receive-2FA-code-via-Google-Authenticator/m-p/715343#M11216</guid>
      <dc:creator>Hannah</dc:creator>
      <dc:date>2023-09-21T12:17:49Z</dc:date>
    </item>
    <item>
      <title>Re: 2factor authenticator</title>
      <link>https://www.dropboxforum.com/t5/Security-and-Permissions/Can-t-receive-2FA-code-via-Google-Authenticator/m-p/715501#M11219</link>
      <description>&lt;P&gt;&lt;SPAN&gt;Yes, please send me an email to &lt;EM&gt;[personal information removed per the &lt;A href="https://www.dropboxforum.com/t5/Announcements/Community-Guidelines/td-p/325896" target="_self"&gt;Community's Guidelines&lt;/A&gt;]&lt;/EM&gt;&lt;/SPAN&gt;&lt;SPAN&gt;. This is my Dropbox email. As I mentioned earlier, I can't log into my Dropbox, so I need to open another account to ask the community. Alternatively, you can send me an email to this address. Just help me out, bro.&lt;/SPAN&gt;&lt;/P&gt;</description>
      <pubDate>Thu, 21 Sep 2023 20:37:22 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Security-and-Permissions/Can-t-receive-2FA-code-via-Google-Authenticator/m-p/715501#M11219</guid>
      <dc:creator>sizanrohan</dc:creator>
      <dc:date>2023-09-21T20:37:22Z</dc:date>
    </item>
    <item>
      <title>Re: 2factor authenticator</title>
      <link>https://www.dropboxforum.com/t5/Security-and-Permissions/Can-t-receive-2FA-code-via-Google-Authenticator/m-p/715537#M11220</link>
      <description>&lt;P&gt;Hey &lt;SPAN style="background: var(--ck-color-mention-background); color: var(--ck-color-mention-text);"&gt;&lt;a href="https://www.dropboxforum.com/t5/user/viewprofilepage/user-id/1746288"&gt;@sizanrohan&lt;/a&gt;&lt;/SPAN&gt;, sorry to jump in here, but I just wanted to mention that I've just followed up via email to the email address that's linked to your profile here, on our Community.&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;Whenever you get the chance, please have &amp;nbsp;a look at your inbox and we'll take it from there.&lt;/P&gt;</description>
      <pubDate>Thu, 21 Sep 2023 22:36:14 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Security-and-Permissions/Can-t-receive-2FA-code-via-Google-Authenticator/m-p/715537#M11220</guid>
      <dc:creator>Walter</dc:creator>
      <dc:date>2023-09-21T22:36:14Z</dc:date>
    </item>
    <item>
      <title>Re: 2factor authenticator</title>
      <link>https://www.dropboxforum.com/t5/Security-and-Permissions/Can-t-receive-2FA-code-via-Google-Authenticator/m-p/715614#M11224</link>
      <description>&lt;P&gt;i have replied to mail please check and help me&amp;nbsp;&lt;/P&gt;</description>
      <pubDate>Fri, 22 Sep 2023 07:59:18 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Security-and-Permissions/Can-t-receive-2FA-code-via-Google-Authenticator/m-p/715614#M11224</guid>
      <dc:creator>sizanrohan</dc:creator>
      <dc:date>2023-09-22T07:59:18Z</dc:date>
    </item>
    <item>
      <title>Re: 2factor authenticator</title>
      <link>https://www.dropboxforum.com/t5/Security-and-Permissions/Can-t-receive-2FA-code-via-Google-Authenticator/m-p/716106#M11277</link>
      <description>&lt;P&gt;hello walter i've been texting you in mail why aren't you responding&lt;/P&gt;&lt;P&gt;&amp;nbsp;&lt;/P&gt;</description>
      <pubDate>Sun, 24 Sep 2023 18:28:22 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Security-and-Permissions/Can-t-receive-2FA-code-via-Google-Authenticator/m-p/716106#M11277</guid>
      <dc:creator>sizanrohan</dc:creator>
      <dc:date>2023-09-24T18:28:22Z</dc:date>
    </item>
    <item>
      <title>Re: 2factor authenticator</title>
      <link>https://www.dropboxforum.com/t5/Security-and-Permissions/Can-t-receive-2FA-code-via-Google-Authenticator/m-p/716110#M11278</link>
      <description>&lt;BLOCKQUOTE&gt;&lt;HR /&gt;&lt;a href="https://www.dropboxforum.com/t5/user/viewprofilepage/user-id/1746288"&gt;@sizanrohan&lt;/a&gt;&amp;nbsp;wrote:&lt;BR /&gt;
&lt;P&gt;hello walter i've been texting you in mail why aren't you responding&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;HR /&gt;&lt;/BLOCKQUOTE&gt;
&lt;P&gt;Replies take a few working days - weekends do not count. So you'll hear back at some point next week.&amp;nbsp;&lt;/P&gt;</description>
      <pubDate>Sun, 24 Sep 2023 18:39:48 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Security-and-Permissions/Can-t-receive-2FA-code-via-Google-Authenticator/m-p/716110#M11278</guid>
      <dc:creator>Mark</dc:creator>
      <dc:date>2023-09-24T18:39:48Z</dc:date>
    </item>
    <item>
      <title>Re: 2factor authenticator</title>
      <link>https://www.dropboxforum.com/t5/Security-and-Permissions/Can-t-receive-2FA-code-via-Google-Authenticator/m-p/716113#M11279</link>
      <description>&lt;P&gt;oh okay thanks&lt;/P&gt;&lt;P&gt;&amp;nbsp;&lt;/P&gt;</description>
      <pubDate>Sun, 24 Sep 2023 19:28:37 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Security-and-Permissions/Can-t-receive-2FA-code-via-Google-Authenticator/m-p/716113#M11279</guid>
      <dc:creator>sizanrohan</dc:creator>
      <dc:date>2023-09-24T19:28:37Z</dc:date>
    </item>
    <item>
      <title>Re: 2factor authenticator</title>
      <link>https://www.dropboxforum.com/t5/Security-and-Permissions/Can-t-receive-2FA-code-via-Google-Authenticator/m-p/728329#M12360</link>
      <description>&lt;P&gt;Hi Hannah, I'm having a similar issue with my laptop (linked to my dropbox account) that crashed and that i had to format. I've been sending emails for a month and I'm told to used codes that I do not have anymore. Google Authenticator does not have the 2FA codes anymore (I changed phones). Can I provide anything that could help identify me? Passport copy, etc.&lt;BR /&gt;Just like this other user, I just created a second account just to be able to chat here. Please help&lt;/P&gt;</description>
      <pubDate>Thu, 09 Nov 2023 16:59:52 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Security-and-Permissions/Can-t-receive-2FA-code-via-Google-Authenticator/m-p/728329#M12360</guid>
      <dc:creator>Meluseene</dc:creator>
      <dc:date>2023-11-09T16:59:52Z</dc:date>
    </item>
    <item>
      <title>Re: 2factor authenticator</title>
      <link>https://www.dropboxforum.com/t5/Security-and-Permissions/Can-t-receive-2FA-code-via-Google-Authenticator/m-p/728438#M12363</link>
      <description>&lt;P&gt;Sorry to jump in, &lt;a href="https://www.dropboxforum.com/t5/user/viewprofilepage/user-id/1765025"&gt;@Meluseene&lt;/a&gt;. Can you send us the ticket number from the convo with our support team, so that we can take a look?&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;Thanks!&lt;/P&gt;</description>
      <pubDate>Fri, 10 Nov 2023 00:06:06 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Security-and-Permissions/Can-t-receive-2FA-code-via-Google-Authenticator/m-p/728438#M12363</guid>
      <dc:creator>Nancy</dc:creator>
      <dc:date>2023-11-10T00:06:06Z</dc:date>
    </item>
    <item>
      <title>Re: 2factor authenticator</title>
      <link>https://www.dropboxforum.com/t5/Security-and-Permissions/Can-t-receive-2FA-code-via-Google-Authenticator/m-p/728468#M12365</link>
      <description>&lt;P&gt;This is what I found:&lt;/P&gt;&lt;UL&gt;&lt;LI&gt;22801854&lt;/LI&gt;&lt;LI&gt;22827026&lt;/LI&gt;&lt;LI&gt;22855933&lt;/LI&gt;&lt;LI&gt;22910470&lt;/LI&gt;&lt;LI&gt;22910542&lt;/LI&gt;&lt;/UL&gt;&lt;P&gt;Every time, I'm told to use 2FA (which I don't have anymore, I'm not sure if it's because I changed smartphone?), to use security codes (I honestly do not remember this step or where I could have stored them), or to use the laptop that was identified (which crashed early 2023, I still have it and it works but it's been formatted). I have a vague idea on what in my account though if it can help. And in the case you have my number somewhere if you needed to send me authentication codes by text, the number should still be the same. I can prove my identity as well.&lt;/P&gt;</description>
      <pubDate>Fri, 10 Nov 2023 02:40:25 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Security-and-Permissions/Can-t-receive-2FA-code-via-Google-Authenticator/m-p/728468#M12365</guid>
      <dc:creator>Meluseene</dc:creator>
      <dc:date>2023-11-10T02:40:25Z</dc:date>
    </item>
    <item>
      <title>Re: 2factor authenticator</title>
      <link>https://www.dropboxforum.com/t5/Security-and-Permissions/Can-t-receive-2FA-code-via-Google-Authenticator/m-p/728668#M12374</link>
      <description>&lt;P&gt;Thanks for the numbers! Appreciate it.&amp;nbsp;&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;Now, please keep in mind that we don’t have any account visibility over here on the forum, so we can’t offer more assistance. I’ve left an internal note to our support team though on your behalf.&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;In general, Dropbox takes account security very seriously, so if you don’t have any of the provided backup options to re-enter your account, there may not be that much left to be done. Our team will review your case though, and get in touch with you.&lt;/P&gt;</description>
      <pubDate>Fri, 10 Nov 2023 19:13:55 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Security-and-Permissions/Can-t-receive-2FA-code-via-Google-Authenticator/m-p/728668#M12374</guid>
      <dc:creator>Nancy</dc:creator>
      <dc:date>2023-11-10T19:13:55Z</dc:date>
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