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  <channel>
    <title>topic Re: Find my account in Security and Permissions</title>
    <link>https://www.dropboxforum.com/t5/Security-and-Permissions/Find-my-account/m-p/720820#M11689</link>
    <description>Unable to restore purchase.&lt;BR /&gt;&lt;BR /&gt;NSURLErrorDomain. 409.</description>
    <pubDate>Thu, 12 Oct 2023 07:40:35 GMT</pubDate>
    <dc:creator>realjun97</dc:creator>
    <dc:date>2023-10-12T07:40:35Z</dc:date>
    <item>
      <title>Find my account</title>
      <link>https://www.dropboxforum.com/t5/Security-and-Permissions/Find-my-account/m-p/720793#M11682</link>
      <description>i’m a paid account subscriber. I can't remember the account email I'm subscribing to, so I'm having trouble logging in. My personal paid subscription account is [removed per the Community's Guidelines]. I logged in with this account, and it is connected to the dropbox of a regular empty account, not a paid account. Tell me the solution.</description>
      <pubDate>Thu, 12 Oct 2023 06:13:10 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Security-and-Permissions/Find-my-account/m-p/720793#M11682</guid>
      <dc:creator>realjun97</dc:creator>
      <dc:date>2023-10-12T06:13:10Z</dc:date>
    </item>
    <item>
      <title>Re: Find my account</title>
      <link>https://www.dropboxforum.com/t5/Security-and-Permissions/Find-my-account/m-p/720796#M11684</link>
      <description>&lt;P&gt;Hi there &lt;SPAN style="background: var(--ck-color-mention-background); color: var(--ck-color-mention-text);"&gt;&lt;a href="https://www.dropboxforum.com/t5/user/viewprofilepage/user-id/1756445"&gt;@realjun97&lt;/a&gt;&lt;/SPAN&gt;, sorry to hear you're having issues with this.&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;Do you happen to have another Dropbox account, associated with another email address of yours perhaps?&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;Also, did you upgrade through the website directly or via the app store on a mobile device in the first place?&amp;nbsp;&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;Keep us posted!&lt;/P&gt;</description>
      <pubDate>Thu, 12 Oct 2023 06:13:14 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Security-and-Permissions/Find-my-account/m-p/720796#M11684</guid>
      <dc:creator>Walter</dc:creator>
      <dc:date>2023-10-12T06:13:14Z</dc:date>
    </item>
    <item>
      <title>Re: Find my account</title>
      <link>https://www.dropboxforum.com/t5/Security-and-Permissions/Find-my-account/m-p/720797#M11685</link>
      <description>&lt;P&gt;Other accounts include [removed per the &lt;A href="https://www.dropboxforum.com/t5/About-the-Dropbox-Community/Community-Guidelines/m-p/325896#M113" target="_blank"&gt;Community's Guidelines&lt;/A&gt;] . The upgrade is being subscribed through the mobile device app store.&lt;/P&gt;</description>
      <pubDate>Thu, 12 Oct 2023 06:17:16 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Security-and-Permissions/Find-my-account/m-p/720797#M11685</guid>
      <dc:creator>realjun97</dc:creator>
      <dc:date>2023-10-12T06:17:16Z</dc:date>
    </item>
    <item>
      <title>Re: Find my account</title>
      <link>https://www.dropboxforum.com/t5/Security-and-Permissions/Find-my-account/m-p/720798#M11686</link>
      <description>&lt;P&gt;Did you log into the other account to see if you can find your upgrade there &lt;SPAN style="background: var(--ck-color-mention-background); color: var(--ck-color-mention-text);"&gt;&lt;a href="https://www.dropboxforum.com/t5/user/viewprofilepage/user-id/1756445"&gt;@realjun97&lt;/a&gt;&lt;/SPAN&gt;? Was the upgrade completed through an iOS device or an Android one?&amp;nbsp;&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;Did you receive an email with the receipt of your purchase by any chance?&lt;/P&gt;</description>
      <pubDate>Thu, 12 Oct 2023 06:18:44 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Security-and-Permissions/Find-my-account/m-p/720798#M11686</guid>
      <dc:creator>Walter</dc:creator>
      <dc:date>2023-10-12T06:18:44Z</dc:date>
    </item>
    <item>
      <title>Re: Find my account</title>
      <link>https://www.dropboxforum.com/t5/Security-and-Permissions/Find-my-account/m-p/720800#M11687</link>
      <description>&lt;P&gt;I logged in to another account to find an upgrade. I upgraded through iOS. Payment is being made according to subscription, but i don't accept the receipt through that email.&lt;/P&gt;</description>
      <pubDate>Thu, 12 Oct 2023 06:31:10 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Security-and-Permissions/Find-my-account/m-p/720800#M11687</guid>
      <dc:creator>realjun97</dc:creator>
      <dc:date>2023-10-12T06:31:10Z</dc:date>
    </item>
    <item>
      <title>Re: Find my account</title>
      <link>https://www.dropboxforum.com/t5/Security-and-Permissions/Find-my-account/m-p/720816#M11688</link>
      <description>&lt;P&gt;Could you maybe try to restore your purchases as outlined &lt;A href="https://help.dropbox.com/billing/subscription-error-mobile" target="_blank"&gt;here&lt;/A&gt; and let me know how it goes &lt;SPAN style="background: var(--ck-color-mention-background); color: var(--ck-color-mention-text);"&gt;&lt;a href="https://www.dropboxforum.com/t5/user/viewprofilepage/user-id/1756445"&gt;@realjun97&lt;/a&gt;&lt;/SPAN&gt;?&amp;nbsp;&lt;/P&gt;</description>
      <pubDate>Thu, 12 Oct 2023 07:32:53 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Security-and-Permissions/Find-my-account/m-p/720816#M11688</guid>
      <dc:creator>Walter</dc:creator>
      <dc:date>2023-10-12T07:32:53Z</dc:date>
    </item>
    <item>
      <title>Re: Find my account</title>
      <link>https://www.dropboxforum.com/t5/Security-and-Permissions/Find-my-account/m-p/720820#M11689</link>
      <description>Unable to restore purchase.&lt;BR /&gt;&lt;BR /&gt;NSURLErrorDomain. 409.</description>
      <pubDate>Thu, 12 Oct 2023 07:40:35 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Security-and-Permissions/Find-my-account/m-p/720820#M11689</guid>
      <dc:creator>realjun97</dc:creator>
      <dc:date>2023-10-12T07:40:35Z</dc:date>
    </item>
    <item>
      <title>Re: Find my account</title>
      <link>https://www.dropboxforum.com/t5/Security-and-Permissions/Find-my-account/m-p/720885#M11692</link>
      <description>&lt;P&gt;Hey &lt;SPAN style="background: var(--ck-color-mention-background); color: var(--ck-color-mention-text);"&gt;&lt;a href="https://www.dropboxforum.com/t5/user/viewprofilepage/user-id/1756445"&gt;@realjun97&lt;/a&gt;&lt;/SPAN&gt;, just to confirm, was the purchase successful? And did you eventually receive the purchase receipt email?&lt;/P&gt;</description>
      <pubDate>Thu, 12 Oct 2023 13:33:27 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Security-and-Permissions/Find-my-account/m-p/720885#M11692</guid>
      <dc:creator>Hannah</dc:creator>
      <dc:date>2023-10-12T13:33:27Z</dc:date>
    </item>
    <item>
      <title>Re: Find my account</title>
      <link>https://www.dropboxforum.com/t5/Security-and-Permissions/Find-my-account/m-p/721049#M11745</link>
      <description>&lt;P&gt;The purchase was made normally. And I requested to resend the purchase receipt and received it by email yesterday.&amp;nbsp;&lt;BR /&gt;&lt;BR /&gt;For your information, the email account I received the receipt is [email removed as per &lt;A href="https://www.dropboxforum.com/t5/About-the-Dropbox-Community/Community-Guidelines/td-p/325896" target="_blank"&gt;Community Guidelines&lt;/A&gt;]&lt;/P&gt;</description>
      <pubDate>Fri, 13 Oct 2023 00:18:20 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Security-and-Permissions/Find-my-account/m-p/721049#M11745</guid>
      <dc:creator>realjun97</dc:creator>
      <dc:date>2023-10-13T00:18:20Z</dc:date>
    </item>
    <item>
      <title>Re: Find my account</title>
      <link>https://www.dropboxforum.com/t5/Security-and-Permissions/Find-my-account/m-p/721064#M11746</link>
      <description>&lt;P&gt;Hi &lt;a href="https://www.dropboxforum.com/t5/user/viewprofilepage/user-id/1756445"&gt;@realjun97&lt;/a&gt;, if you try to access the Dropbox account under the email you mentioned, can you do it?&amp;nbsp;&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;Also, if you can access it, can you clarify what the plan page of that account mentions?&lt;/P&gt;</description>
      <pubDate>Fri, 13 Oct 2023 00:24:29 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Security-and-Permissions/Find-my-account/m-p/721064#M11746</guid>
      <dc:creator>Megan</dc:creator>
      <dc:date>2023-10-13T00:24:29Z</dc:date>
    </item>
    <item>
      <title>Re: Find my account</title>
      <link>https://www.dropboxforum.com/t5/Security-and-Permissions/Find-my-account/m-p/721074#M11747</link>
      <description>Yes, I can access the dropbox through that email. By the way, I didn't understand what the plan page for the account means.</description>
      <pubDate>Fri, 13 Oct 2023 00:52:06 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Security-and-Permissions/Find-my-account/m-p/721074#M11747</guid>
      <dc:creator>realjun97</dc:creator>
      <dc:date>2023-10-13T00:52:06Z</dc:date>
    </item>
    <item>
      <title>Re: Find my account</title>
      <link>https://www.dropboxforum.com/t5/Security-and-Permissions/Find-my-account/m-p/721075#M11748</link>
      <description>&lt;BLOCKQUOTE&gt;&lt;HR /&gt;&lt;a href="https://www.dropboxforum.com/t5/user/viewprofilepage/user-id/1756445"&gt;@realjun97&lt;/a&gt;&amp;nbsp;wrote:&lt;BR /&gt;I didn't understand what the plan page for the account means.&lt;HR /&gt;&lt;/BLOCKQUOTE&gt;
&lt;P&gt;What plan does it show you as having on your Plan page?&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;UL&gt;
&lt;LI&gt;&lt;A href="https://www.dropbox.com/account/plan" target="_blank" rel="noopener"&gt;https://www.dropbox.com/account/plan&lt;/A&gt;&lt;/LI&gt;
&lt;/UL&gt;</description>
      <pubDate>Fri, 13 Oct 2023 01:14:31 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Security-and-Permissions/Find-my-account/m-p/721075#M11748</guid>
      <dc:creator>Rich</dc:creator>
      <dc:date>2023-10-13T01:14:31Z</dc:date>
    </item>
    <item>
      <title>Re: Find my account</title>
      <link>https://www.dropboxforum.com/t5/Security-and-Permissions/Find-my-account/m-p/721080#M11749</link>
      <description>Dropbox Basic&lt;BR /&gt;(upgrade button)&lt;BR /&gt;&lt;BR /&gt;personal dropbox 2G / 0byte&lt;BR /&gt;</description>
      <pubDate>Fri, 13 Oct 2023 01:31:09 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Security-and-Permissions/Find-my-account/m-p/721080#M11749</guid>
      <dc:creator>realjun97</dc:creator>
      <dc:date>2023-10-13T01:31:09Z</dc:date>
    </item>
    <item>
      <title>Re: Find my account</title>
      <link>https://www.dropboxforum.com/t5/Security-and-Permissions/Find-my-account/m-p/721097#M11751</link>
      <description>&lt;P&gt;Thanks for clarifying that for us &lt;SPAN style="background: var(--ck-color-mention-background); color: var(--ck-color-mention-text);"&gt;&lt;a href="https://www.dropboxforum.com/t5/user/viewprofilepage/user-id/1756445"&gt;@realjun97&lt;/a&gt;&lt;/SPAN&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;It seems that both of your accounts are on the Basic plan. Do you happen to have another Dropbox account associated with a different email of yours perhaps?&amp;nbsp;&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;Also, when did you upgrade your account in the first place?&lt;/P&gt;</description>
      <pubDate>Fri, 13 Oct 2023 06:41:39 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Security-and-Permissions/Find-my-account/m-p/721097#M11751</guid>
      <dc:creator>Walter</dc:creator>
      <dc:date>2023-10-13T06:41:39Z</dc:date>
    </item>
    <item>
      <title>Re: Find my account</title>
      <link>https://www.dropboxforum.com/t5/Security-and-Permissions/Find-my-account/m-p/721130#M11754</link>
      <description>I can't remember what it is if I have an account that I signed up for with another email. Is there any way to find the account? The first time to upgrade is September 13, 2020.</description>
      <pubDate>Fri, 13 Oct 2023 10:03:12 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Security-and-Permissions/Find-my-account/m-p/721130#M11754</guid>
      <dc:creator>realjun97</dc:creator>
      <dc:date>2023-10-13T10:03:12Z</dc:date>
    </item>
    <item>
      <title>Re: Find my account</title>
      <link>https://www.dropboxforum.com/t5/Security-and-Permissions/Find-my-account/m-p/721261#M11769</link>
      <description>&lt;P&gt;Hey &lt;a href="https://www.dropboxforum.com/t5/user/viewprofilepage/user-id/1756445"&gt;@realjun97&lt;/a&gt;, since your upgrade is being handled by the App Store, I’m afraid our support team won’t be able to see much on their end.&amp;nbsp;&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;Can you please try to contact Apple about this, so that they can confirm the email address of the upgrade?&amp;nbsp;&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;If that doesn’t work out though, let me know and we can log a ticket for you, as the next step.&lt;/P&gt;</description>
      <pubDate>Fri, 13 Oct 2023 19:07:57 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Security-and-Permissions/Find-my-account/m-p/721261#M11769</guid>
      <dc:creator>Nancy</dc:creator>
      <dc:date>2023-10-13T19:07:57Z</dc:date>
    </item>
    <item>
      <title>Re: Find my account</title>
      <link>https://www.dropboxforum.com/t5/Security-and-Permissions/Find-my-account/m-p/721356#M11772</link>
      <description>How should I ask Apple? I'd appreciate it if you could tell me how. And I wonder what log a ticket means if it can't be solved by this method.</description>
      <pubDate>Sat, 14 Oct 2023 03:13:10 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Security-and-Permissions/Find-my-account/m-p/721356#M11772</guid>
      <dc:creator>realjun97</dc:creator>
      <dc:date>2023-10-14T03:13:10Z</dc:date>
    </item>
    <item>
      <title>Re: Find my account</title>
      <link>https://www.dropboxforum.com/t5/Security-and-Permissions/Find-my-account/m-p/721383#M11774</link>
      <description>&lt;P&gt;You will need to speak to Apple Support via the Apple App Store help system. You can usually do that via iTunes.&amp;nbsp;&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;Dropbox has no control, or access to, any payments or plan info for stuff via Apple Stores.&amp;nbsp;&lt;/P&gt;</description>
      <pubDate>Sat, 14 Oct 2023 08:49:52 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Security-and-Permissions/Find-my-account/m-p/721383#M11774</guid>
      <dc:creator>Mark</dc:creator>
      <dc:date>2023-10-14T08:49:52Z</dc:date>
    </item>
    <item>
      <title>Re: Find my account</title>
      <link>https://www.dropboxforum.com/t5/Security-and-Permissions/Find-my-account/m-p/721596#M11796</link>
      <description>&lt;P&gt;After contacting Apple Customer Center, we confirmed that the dropbox subscription and payment account is [&lt;I&gt;removed per &lt;/I&gt;&lt;A href="https://www.dropboxforum.com/t5/About-the-Dropbox-Community/Community-Guidelines/td-p/325896" target="_blank"&gt;&lt;I&gt;Community Guidelines&lt;/I&gt;&lt;/A&gt;] . In addition, after logging into dropbox with the account above, I pressed the upgrade button and it shows that I'm already subscribed. In the end, it's clear that the login account is currently subscribed for a fee, and after re-logging, all the existing data were deleted and the capacity was lowered to the basic version. Your company should give you a responsible answer on this part. In addition, please let me know the email address where I can directly consult e-mail other than this community.&lt;/P&gt;</description>
      <pubDate>Mon, 16 Oct 2023 10:32:49 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Security-and-Permissions/Find-my-account/m-p/721596#M11796</guid>
      <dc:creator>yoon jun</dc:creator>
      <dc:date>2023-10-16T10:32:49Z</dc:date>
    </item>
    <item>
      <title>Re: Find my account</title>
      <link>https://www.dropboxforum.com/t5/Security-and-Permissions/Find-my-account/m-p/721820#M11823</link>
      <description>&lt;P&gt;Hey &lt;a href="https://www.dropboxforum.com/t5/user/viewprofilepage/user-id/1756700"&gt;@yoon jun&lt;/a&gt;, if you’d like to log a ticket with our support team instead, please open another browser on your computer, and go to this &lt;A href="http://dropbox.com/support/billing-issues" target="_blank"&gt;page&lt;/A&gt;.&lt;/P&gt;</description>
      <pubDate>Mon, 16 Oct 2023 17:27:24 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Security-and-Permissions/Find-my-account/m-p/721820#M11823</guid>
      <dc:creator>Nancy</dc:creator>
      <dc:date>2023-10-16T17:27:24Z</dc:date>
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