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    <title>topic Re: Locked out of old account and stuck in new empty account in Security and Permissions</title>
    <link>https://www.dropboxforum.com/t5/Security-and-Permissions/Locked-out-of-old-account-and-stuck-in-new-empty-account/m-p/722270#M11854</link>
    <description>&lt;P&gt;Thanks. I thought it was strange it opened a new account with the same email address, but I've looked back through that addy folders and all my emails from dropbox are in there. I'll take a look at credit card access. &amp;nbsp;I've been using the account on a regular basis; last time was just a couple of weeks ago.&lt;/P&gt;</description>
    <pubDate>Tue, 17 Oct 2023 19:22:48 GMT</pubDate>
    <dc:creator>susanbslp</dc:creator>
    <dc:date>2023-10-17T19:22:48Z</dc:date>
    <item>
      <title>Locked out of old account and stuck in new empty account</title>
      <link>https://www.dropboxforum.com/t5/Security-and-Permissions/Locked-out-of-old-account-and-stuck-in-new-empty-account/m-p/722266#M11852</link>
      <description>&lt;P&gt;I forgot the password to my Dropbox account. In trying to reset the password, Dropbox created an entirely new account with the same email addy but different password. Now I can only get into that new account (empty) and cannot access my old account with ALL my files.&lt;/P&gt;
&lt;P&gt;Dropbox won't let me talk to anyone because the new account is a free one. I've been paying for Dropbox for YEARS and now can't even get into it.&lt;/P&gt;
&lt;P&gt;Please help!!&lt;/P&gt;
&lt;P&gt;TIA&lt;/P&gt;</description>
      <pubDate>Tue, 17 Oct 2023 20:11:05 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Security-and-Permissions/Locked-out-of-old-account-and-stuck-in-new-empty-account/m-p/722266#M11852</guid>
      <dc:creator>susanbslp</dc:creator>
      <dc:date>2023-10-17T20:11:05Z</dc:date>
    </item>
    <item>
      <title>Re: Locked out of old account and stuck in new empty account</title>
      <link>https://www.dropboxforum.com/t5/Security-and-Permissions/Locked-out-of-old-account-and-stuck-in-new-empty-account/m-p/722268#M11853</link>
      <description>&lt;BLOCKQUOTE&gt;&lt;HR /&gt;&lt;a href="https://www.dropboxforum.com/t5/user/viewprofilepage/user-id/1758110"&gt;@susanbslp&lt;/a&gt;&amp;nbsp;wrote:&lt;BR /&gt;
&lt;P&gt;Dropbox created an entirely new account with the same email addy but different password.&lt;/P&gt;
&lt;HR /&gt;&lt;/BLOCKQUOTE&gt;
&lt;P&gt;It's not possible to have two different accounts with the same email address. If you were able to create a new account with an email address, that email address isn't linked to any other account. If it was, you would have received a message stating that the email was already in use.&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;BLOCKQUOTE&gt;&lt;HR /&gt;cannot access my old account with ALL my files.&lt;HR /&gt;&lt;/BLOCKQUOTE&gt;
&lt;P&gt;When was the last time you accessed the account? If the account was idle for more than a year, it would have been deleted due to inactivity unless it was a paid account with an active subscription.&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;BLOCKQUOTE&gt;&lt;HR /&gt;I've been paying for Dropbox for YEARS and now can't even get into it.&lt;HR /&gt;&lt;/BLOCKQUOTE&gt;
&lt;P&gt;Are you still paying for it? If so, use the &lt;A href="https://help.dropbox.com/billing/find-credit-card-charge" target="_blank"&gt;credit card charge lookup tool&lt;/A&gt; to identify the account that you're paying for. Once you find the account, you should be able to sign in to it. &lt;A href="https://www.dropbox.com/forgot" target="_blank"&gt;Reset the password&lt;/A&gt; if necessary.&lt;/P&gt;</description>
      <pubDate>Tue, 17 Oct 2023 19:19:33 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Security-and-Permissions/Locked-out-of-old-account-and-stuck-in-new-empty-account/m-p/722268#M11853</guid>
      <dc:creator>Rich</dc:creator>
      <dc:date>2023-10-17T19:19:33Z</dc:date>
    </item>
    <item>
      <title>Re: Locked out of old account and stuck in new empty account</title>
      <link>https://www.dropboxforum.com/t5/Security-and-Permissions/Locked-out-of-old-account-and-stuck-in-new-empty-account/m-p/722270#M11854</link>
      <description>&lt;P&gt;Thanks. I thought it was strange it opened a new account with the same email address, but I've looked back through that addy folders and all my emails from dropbox are in there. I'll take a look at credit card access. &amp;nbsp;I've been using the account on a regular basis; last time was just a couple of weeks ago.&lt;/P&gt;</description>
      <pubDate>Tue, 17 Oct 2023 19:22:48 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Security-and-Permissions/Locked-out-of-old-account-and-stuck-in-new-empty-account/m-p/722270#M11854</guid>
      <dc:creator>susanbslp</dc:creator>
      <dc:date>2023-10-17T19:22:48Z</dc:date>
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