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  <channel>
    <title>topic Re: Can't login in Security and Permissions</title>
    <link>https://www.dropboxforum.com/t5/Security-and-Permissions/Can-t-login/m-p/722341#M11863</link>
    <description>&lt;P&gt;It sounds like you're logged into another Dropbox account, associated with another email address of yours &lt;SPAN style="background: var(--ck-color-mention-background); color: var(--ck-color-mention-text);"&gt;&lt;a href="https://www.dropboxforum.com/t5/user/viewprofilepage/user-id/1757791"&gt;@JA35&lt;/a&gt;&lt;/SPAN&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;Are you 100% sure that you're logging into the correct account?&lt;/P&gt;</description>
    <pubDate>Wed, 18 Oct 2023 00:40:53 GMT</pubDate>
    <dc:creator>Walter</dc:creator>
    <dc:date>2023-10-18T00:40:53Z</dc:date>
    <item>
      <title>Can't login</title>
      <link>https://www.dropboxforum.com/t5/Security-and-Permissions/Can-t-login/m-p/721865#M11824</link>
      <description>&lt;P&gt;Ive been using my free Dropbox account since years, both on my laptop and my mobile phone. After a Windows update I suddenly can't access my Dropbox account on my laptop, using the same login credentials as my mobile phone has for it's Dropbox application. The 'forgotten password' option doesn't work because I don't get any confirmation emails in the same email account I use for Dropbox. And that means no email at all, even after checking spam folders etc. This way I'm stuck without a working Dropbox application on my laptop, retrieving passsword doesnt work, contacting Support is IMPOSSIBLE without signing in with your original email account you registerd Dropbox with in the first place.&lt;/P&gt;&lt;P&gt;&amp;nbsp;&lt;/P&gt;&lt;P&gt;How on earth do I get my photos back on my laptop with it's Dropbox app?&lt;/P&gt;</description>
      <pubDate>Mon, 16 Oct 2023 20:36:19 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Security-and-Permissions/Can-t-login/m-p/721865#M11824</guid>
      <dc:creator>JA35</dc:creator>
      <dc:date>2023-10-16T20:36:19Z</dc:date>
    </item>
    <item>
      <title>Re: Can't login</title>
      <link>https://www.dropboxforum.com/t5/Security-and-Permissions/Can-t-login/m-p/721881#M11826</link>
      <description>&lt;P&gt;Hey &lt;SPAN style="background: var(--ck-color-mention-background); color: var(--ck-color-mention-text);"&gt;&lt;a href="https://www.dropboxforum.com/t5/user/viewprofilepage/user-id/1757791"&gt;@JA35&lt;/a&gt;&lt;/SPAN&gt;, sorry to hear you're having issues with this.&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;Can you please let me know if you're getting any particular error when trying to log into your account on your laptop via the Dropbox desktop app?&amp;nbsp;&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;Are you able to log into the account normally through a web browser?&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;Any additional information or screenshots are more than welcome!&amp;nbsp;&lt;/P&gt;</description>
      <pubDate>Mon, 16 Oct 2023 21:13:01 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Security-and-Permissions/Can-t-login/m-p/721881#M11826</guid>
      <dc:creator>Walter</dc:creator>
      <dc:date>2023-10-16T21:13:01Z</dc:date>
    </item>
    <item>
      <title>Re: Can't login</title>
      <link>https://www.dropboxforum.com/t5/Security-and-Permissions/Can-t-login/m-p/721885#M11827</link>
      <description>&lt;P&gt;Hello,&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;I cant login and if a ask to send a email because a maybe forgot my password, i dont goet a email also not in my spam mail.&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;My email that i usage for dropbox is &lt;EM&gt;[personal information removed per the &lt;A href="https://www.dropboxforum.com/t5/Announcements/Community-Guidelines/td-p/325896" target="_blank"&gt;Community's Guidelines&lt;/A&gt;]&lt;/EM&gt;&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;I usage that email fot many years and now i cant do nothing.&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;On my phone i dont have a problem but on PC i can not login because i dont get a email.&lt;/P&gt;
&lt;P&gt;So no dropbox on laptop &lt;img class="lia-deferred-image lia-image-emoji" src="https://www.dropboxforum.com/html/@B0F70D28791EB05FA3EA0C3BDDF08EE3/emoticons/1f61e.png" alt=":disappointed_face:" title=":disappointed_face:" /&gt;&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;And i please want to login again &lt;img class="lia-deferred-image lia-image-emoji" src="https://www.dropboxforum.com/html/@41457EF40051AFF130FDBFE21B496926/emoticons/1f609.png" alt=":winking_face:" title=":winking_face:" /&gt;&lt;/P&gt;</description>
      <pubDate>Mon, 16 Oct 2023 22:33:00 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Security-and-Permissions/Can-t-login/m-p/721885#M11827</guid>
      <dc:creator>JA35</dc:creator>
      <dc:date>2023-10-16T22:33:00Z</dc:date>
    </item>
    <item>
      <title>Re: Can't login</title>
      <link>https://www.dropboxforum.com/t5/Security-and-Permissions/Can-t-login/m-p/721886#M11828</link>
      <description>&lt;P&gt;Hello,&lt;/P&gt;&lt;P&gt;&amp;nbsp;&lt;/P&gt;&lt;P&gt;My real account is JA [removed], [removed]&lt;/P&gt;&lt;P&gt;&amp;nbsp;&lt;/P&gt;&lt;P&gt;So if you can sent me and email to reset my password to my hotmailacoount, i am very happy that you can help me.&lt;/P&gt;&lt;P&gt;&amp;nbsp;&lt;/P&gt;&lt;P&gt;I hear hopefully soon from you &lt;img class="lia-deferred-image lia-image-emoji" src="https://www.dropboxforum.com/html/@41457EF40051AFF130FDBFE21B496926/emoticons/1f609.png" alt=":winking_face:" title=":winking_face:" /&gt;&lt;/P&gt;&lt;P&gt;&amp;nbsp;&lt;/P&gt;&lt;P&gt;Greets&lt;/P&gt;&lt;P&gt;&amp;nbsp;&lt;/P&gt;&lt;P&gt;[personal info removed per the &lt;A href="https://www.dropboxforum.com/t5/About-the-Dropbox-Community/Community-Guidelines/td-p/325896" target="_blank"&gt;Dropbox Community Guidelines&lt;/A&gt;]&lt;/P&gt;</description>
      <pubDate>Tue, 17 Oct 2023 07:29:17 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Security-and-Permissions/Can-t-login/m-p/721886#M11828</guid>
      <dc:creator>JA35</dc:creator>
      <dc:date>2023-10-17T07:29:17Z</dc:date>
    </item>
    <item>
      <title>Re: Can't login</title>
      <link>https://www.dropboxforum.com/t5/Security-and-Permissions/Can-t-login/m-p/722026#M11843</link>
      <description>&lt;P&gt;Hey &lt;SPAN style="background: var(--ck-color-mention-background); color: var(--ck-color-mention-text);"&gt;&lt;a href="https://www.dropboxforum.com/t5/user/viewprofilepage/user-id/1757791"&gt;@JA35&lt;/a&gt;&lt;/SPAN&gt;, are you on a Dropbox Basic free account?&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;If you go to your account settings &lt;A href="https://www.dropbox.com/account/security" target="_blank"&gt;here&lt;/A&gt;, do you see the laptop as one of your connected devices?&lt;/P&gt;</description>
      <pubDate>Tue, 17 Oct 2023 13:12:38 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Security-and-Permissions/Can-t-login/m-p/722026#M11843</guid>
      <dc:creator>Hannah</dc:creator>
      <dc:date>2023-10-17T13:12:38Z</dc:date>
    </item>
    <item>
      <title>Re: Can't login</title>
      <link>https://www.dropboxforum.com/t5/Security-and-Permissions/Can-t-login/m-p/722239#M11851</link>
      <description>&lt;P&gt;Hello,&lt;/P&gt;&lt;P&gt;&amp;nbsp;&lt;/P&gt;&lt;P&gt;Yes i have a basic free account, but when i go to Here than i see my account JA35 and not my real account.&lt;/P&gt;&lt;P&gt;&amp;nbsp;&lt;/P&gt;&lt;P&gt;And why are we speak englisch?&lt;/P&gt;&lt;P&gt;&amp;nbsp;&lt;/P&gt;&lt;P&gt;Because when i am in Here everthing is in Dutch, what my real language is &lt;img class="lia-deferred-image lia-image-emoji" src="https://www.dropboxforum.com/html/@41457EF40051AFF130FDBFE21B496926/emoticons/1f609.png" alt=":winking_face:" title=":winking_face:" /&gt;&lt;/P&gt;&lt;P&gt;&amp;nbsp;&lt;/P&gt;&lt;P&gt;I want my old account back where my foto's are and that is not this account, because i can not reset my password because i get no email on my email,&lt;/P&gt;&lt;P&gt;while my phone works the dropbox app.&lt;/P&gt;&lt;P&gt;&amp;nbsp;&lt;/P&gt;&lt;P&gt;And i have now no dropbox instal on my laptop, so no connection, because i can not login, and if i can not back my old account&lt;/P&gt;&lt;P&gt;than i most look for another solution &lt;img class="lia-deferred-image lia-image-emoji" src="https://www.dropboxforum.com/html/@41457EF40051AFF130FDBFE21B496926/emoticons/1f609.png" alt=":winking_face:" title=":winking_face:" /&gt;&lt;/P&gt;&lt;P&gt;&amp;nbsp;&lt;/P&gt;&lt;P&gt;&amp;nbsp;&lt;/P&gt;</description>
      <pubDate>Tue, 17 Oct 2023 17:55:54 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Security-and-Permissions/Can-t-login/m-p/722239#M11851</guid>
      <dc:creator>JA35</dc:creator>
      <dc:date>2023-10-17T17:55:54Z</dc:date>
    </item>
    <item>
      <title>Re: Can't login</title>
      <link>https://www.dropboxforum.com/t5/Security-and-Permissions/Can-t-login/m-p/722341#M11863</link>
      <description>&lt;P&gt;It sounds like you're logged into another Dropbox account, associated with another email address of yours &lt;SPAN style="background: var(--ck-color-mention-background); color: var(--ck-color-mention-text);"&gt;&lt;a href="https://www.dropboxforum.com/t5/user/viewprofilepage/user-id/1757791"&gt;@JA35&lt;/a&gt;&lt;/SPAN&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;Are you 100% sure that you're logging into the correct account?&lt;/P&gt;</description>
      <pubDate>Wed, 18 Oct 2023 00:40:53 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Security-and-Permissions/Can-t-login/m-p/722341#M11863</guid>
      <dc:creator>Walter</dc:creator>
      <dc:date>2023-10-18T00:40:53Z</dc:date>
    </item>
    <item>
      <title>Re: Can't login</title>
      <link>https://www.dropboxforum.com/t5/Security-and-Permissions/Can-t-login/m-p/722433#M11867</link>
      <description>&lt;P&gt;For the ten times, i can not login wiht my real account, because i get no email to change my pasword and on my phone is the real account!!&lt;/P&gt;&lt;P&gt;&amp;nbsp;&lt;/P&gt;&lt;P&gt;So i dont have a dropbox on my pc because i can not login with the good email i normal usage, its just like my real emailadress dont exist after many years!&lt;/P&gt;&lt;P&gt;&amp;nbsp;&lt;/P&gt;&lt;P&gt;So i make another account so i can post my problem here!&lt;/P&gt;&lt;P&gt;&amp;nbsp;&lt;/P&gt;&lt;P&gt;No account no community!&lt;/P&gt;&lt;P&gt;&amp;nbsp;&lt;/P&gt;&lt;P&gt;&amp;nbsp;&lt;/P&gt;</description>
      <pubDate>Wed, 18 Oct 2023 10:37:55 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Security-and-Permissions/Can-t-login/m-p/722433#M11867</guid>
      <dc:creator>JA35</dc:creator>
      <dc:date>2023-10-18T10:37:55Z</dc:date>
    </item>
    <item>
      <title>Re: Can't login</title>
      <link>https://www.dropboxforum.com/t5/Security-and-Permissions/Can-t-login/m-p/722461#M11869</link>
      <description>&lt;P&gt;Hi &lt;a href="https://www.dropboxforum.com/t5/user/viewprofilepage/user-id/1757791"&gt;@JA35&lt;/a&gt;, I understand how frustrating this is, and I'm here in order for us to find a solution.&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;However, let me clarify something: you mentioned that the account you need to access is already connected to your mobile, right?&amp;nbsp;&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;I'm simply asking, because you later said that the email address doesn't exist, so I'm trying to be on the same page as you.&amp;nbsp;&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;Can you access the email address? If so, feel free to try adding "no-reply@dropbox.com" to your email's contacts or address book and repeat &lt;A href="https://help.dropbox.com/security/password-reset" target="_blank"&gt;these&lt;/A&gt; steps to reset your password.&lt;/P&gt;</description>
      <pubDate>Wed, 18 Oct 2023 12:17:50 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Security-and-Permissions/Can-t-login/m-p/722461#M11869</guid>
      <dc:creator>Megan</dc:creator>
      <dc:date>2023-10-18T12:17:50Z</dc:date>
    </item>
    <item>
      <title>Re: Can't login</title>
      <link>https://www.dropboxforum.com/t5/Security-and-Permissions/Can-t-login/m-p/722467#M11870</link>
      <description>&lt;P&gt;Hello,&lt;/P&gt;&lt;P&gt;&amp;nbsp;&lt;/P&gt;&lt;P&gt;Yes i have it on my phone the right account.&lt;/P&gt;&lt;P&gt;&amp;nbsp;&lt;/P&gt;&lt;P&gt;But the steps you show me, doesnt work, and try that for many times thats why i make another account for help.&lt;/P&gt;&lt;P&gt;&amp;nbsp;&lt;/P&gt;&lt;P&gt;So thank you for youre help but did does not work, sorry &lt;img class="lia-deferred-image lia-image-emoji" src="https://www.dropboxforum.com/html/@41457EF40051AFF130FDBFE21B496926/emoticons/1f609.png" alt=":winking_face:" title=":winking_face:" /&gt;&lt;/P&gt;&lt;P&gt;&amp;nbsp;&lt;/P&gt;&lt;P&gt;I wait for a friend and maybe he understand this &lt;img class="lia-deferred-image lia-image-emoji" src="https://www.dropboxforum.com/html/@41457EF40051AFF130FDBFE21B496926/emoticons/1f609.png" alt=":winking_face:" title=":winking_face:" /&gt;&lt;/P&gt;</description>
      <pubDate>Wed, 18 Oct 2023 12:27:05 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Security-and-Permissions/Can-t-login/m-p/722467#M11870</guid>
      <dc:creator>JA35</dc:creator>
      <dc:date>2023-10-18T12:27:05Z</dc:date>
    </item>
    <item>
      <title>Re: Can't login</title>
      <link>https://www.dropboxforum.com/t5/Security-and-Permissions/Can-t-login/m-p/722470#M11871</link>
      <description>&lt;P&gt;In this case, can I send you an email in order for us to have a closer look into this &lt;a href="https://www.dropboxforum.com/t5/user/viewprofilepage/user-id/1757791"&gt;@JA35&lt;/a&gt;?&lt;/P&gt;</description>
      <pubDate>Wed, 18 Oct 2023 12:30:21 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Security-and-Permissions/Can-t-login/m-p/722470#M11871</guid>
      <dc:creator>Megan</dc:creator>
      <dc:date>2023-10-18T12:30:21Z</dc:date>
    </item>
    <item>
      <title>Re: Can't login</title>
      <link>https://www.dropboxforum.com/t5/Security-and-Permissions/Can-t-login/m-p/722474#M11872</link>
      <description>&lt;P&gt;I have ask that also 2 times.&lt;/P&gt;&lt;P&gt;&amp;nbsp;&lt;/P&gt;&lt;P&gt;If i can someone from the staff send a personal email and give them my real emailadress and that&lt;/P&gt;&lt;P&gt;that person can send my a email with changes password in it, maybe that it wordks and i can see&lt;/P&gt;&lt;P&gt;of i maybe can get my account back &lt;img class="lia-deferred-image lia-image-emoji" src="https://www.dropboxforum.com/html/@41457EF40051AFF130FDBFE21B496926/emoticons/1f609.png" alt=":winking_face:" title=":winking_face:" /&gt;&lt;/P&gt;&lt;P&gt;&amp;nbsp;&lt;/P&gt;&lt;P&gt;But nobody respone on that.&lt;/P&gt;</description>
      <pubDate>Wed, 18 Oct 2023 12:37:43 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Security-and-Permissions/Can-t-login/m-p/722474#M11872</guid>
      <dc:creator>JA35</dc:creator>
      <dc:date>2023-10-18T12:37:43Z</dc:date>
    </item>
    <item>
      <title>Re: Can't login</title>
      <link>https://www.dropboxforum.com/t5/Security-and-Permissions/Can-t-login/m-p/722532#M11881</link>
      <description>&lt;P&gt;Hi &lt;a href="https://www.dropboxforum.com/t5/user/viewprofilepage/user-id/1757791"&gt;@JA35&lt;/a&gt;, I just sent you an email, I'll be happy to see you there!&lt;/P&gt;</description>
      <pubDate>Wed, 18 Oct 2023 14:59:20 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Security-and-Permissions/Can-t-login/m-p/722532#M11881</guid>
      <dc:creator>Megan</dc:creator>
      <dc:date>2023-10-18T14:59:20Z</dc:date>
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