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    <title>topic Re: Cant access my dropbox with username which is an email account in Security and Permissions</title>
    <link>https://www.dropboxforum.com/t5/Security-and-Permissions/Cant-access-my-dropbox-with-username-which-is-an-email-account/m-p/723209#M11923</link>
    <description>&lt;P&gt;Hi &lt;SPAN style="background: var(--ck-color-mention-background); color: var(--ck-color-mention-text);"&gt;&lt;a href="https://www.dropboxforum.com/t5/user/viewprofilepage/user-id/1758605"&gt;@eddy meyer&lt;/a&gt;&lt;/SPAN&gt;1, since you have a different username, this means that there are two separate Dropbox accounts under different emails.&amp;nbsp;&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;If you're still not receiving the code, I’d recommend getting in contact with our support team directly to look into this matter in more detail.&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;You can do this by opening an incognito/private browsing window, while not signed into your account, and accessing &lt;A href="https://www.dropbox.com/support/sign-in-issues" target="_blank"&gt;this link&lt;/A&gt;.&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;From there you should be able to contact support. Make sure to enter the same email you use to login to Dropbox.&amp;nbsp;&lt;/P&gt;</description>
    <pubDate>Fri, 20 Oct 2023 19:13:54 GMT</pubDate>
    <dc:creator>Jay</dc:creator>
    <dc:date>2023-10-20T19:13:54Z</dc:date>
    <item>
      <title>Cant access my dropbox with username which is an email account</title>
      <link>https://www.dropboxforum.com/t5/Security-and-Permissions/Cant-access-my-dropbox-with-username-which-is-an-email-account/m-p/722758#M11894</link>
      <description>&lt;P&gt;Hi there,&lt;/P&gt;&lt;P&gt;I have a dropbox-login with an email account but I dont receive any code since the 2-way-authentification was activated. I want to change my username but I cant access my account. I contacted the system administrator but he does not receive any mail with code with my old employer. How can I access it? Thanks for your help.&lt;/P&gt;&lt;P&gt;Eddy&lt;/P&gt;</description>
      <pubDate>Thu, 19 Oct 2023 07:36:34 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Security-and-Permissions/Cant-access-my-dropbox-with-username-which-is-an-email-account/m-p/722758#M11894</guid>
      <dc:creator>eddy meyer</dc:creator>
      <dc:date>2023-10-19T07:36:34Z</dc:date>
    </item>
    <item>
      <title>Re: Cant access my dropbox with username which is an email account</title>
      <link>https://www.dropboxforum.com/t5/Security-and-Permissions/Cant-access-my-dropbox-with-username-which-is-an-email-account/m-p/722766#M11896</link>
      <description>&lt;P&gt;Hey &lt;SPAN style="background: var(--ck-color-mention-background); color: var(--ck-color-mention-text);"&gt;&lt;a href="https://www.dropboxforum.com/t5/user/viewprofilepage/user-id/1758605"&gt;@eddy meyer&lt;/a&gt;&lt;/SPAN&gt;, thanks for bringing this to our attention.&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;If I understand correctly, you're not receiving the 6-digit security code to your email in order to login to your Dropbox account, right?&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;Have you checked your spam folder? If it's not there, can you also add &lt;A href="mailto:no-replu@dropbox.com" target="_blank"&gt;no-reply@dropbox.com&lt;/A&gt; to your email contacts and try again?&lt;/P&gt;</description>
      <pubDate>Thu, 19 Oct 2023 08:45:25 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Security-and-Permissions/Cant-access-my-dropbox-with-username-which-is-an-email-account/m-p/722766#M11896</guid>
      <dc:creator>Hannah</dc:creator>
      <dc:date>2023-10-19T08:45:25Z</dc:date>
    </item>
    <item>
      <title>Re: Cant access my dropbox with username which is an email account</title>
      <link>https://www.dropboxforum.com/t5/Security-and-Permissions/Cant-access-my-dropbox-with-username-which-is-an-email-account/m-p/723189#M11921</link>
      <description>&lt;P&gt;Thanks Hannah&lt;/P&gt;&lt;P&gt;Yes, the former system administrator reactivated my email account and looked into the spam-folder, but no code sent there. And now? I will try it once more and send you to &lt;A href="mailto:no-reply@dropbox.com," target="_blank"&gt;no-reply@dropbox.com,&lt;/A&gt;&amp;nbsp;ok?&amp;nbsp;&lt;/P&gt;</description>
      <pubDate>Fri, 20 Oct 2023 17:49:48 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Security-and-Permissions/Cant-access-my-dropbox-with-username-which-is-an-email-account/m-p/723189#M11921</guid>
      <dc:creator>eddy meyer1</dc:creator>
      <dc:date>2023-10-20T17:49:48Z</dc:date>
    </item>
    <item>
      <title>Re: Cant access my dropbox with username which is an email account</title>
      <link>https://www.dropboxforum.com/t5/Security-and-Permissions/Cant-access-my-dropbox-with-username-which-is-an-email-account/m-p/723209#M11923</link>
      <description>&lt;P&gt;Hi &lt;SPAN style="background: var(--ck-color-mention-background); color: var(--ck-color-mention-text);"&gt;&lt;a href="https://www.dropboxforum.com/t5/user/viewprofilepage/user-id/1758605"&gt;@eddy meyer&lt;/a&gt;&lt;/SPAN&gt;1, since you have a different username, this means that there are two separate Dropbox accounts under different emails.&amp;nbsp;&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;If you're still not receiving the code, I’d recommend getting in contact with our support team directly to look into this matter in more detail.&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;You can do this by opening an incognito/private browsing window, while not signed into your account, and accessing &lt;A href="https://www.dropbox.com/support/sign-in-issues" target="_blank"&gt;this link&lt;/A&gt;.&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;From there you should be able to contact support. Make sure to enter the same email you use to login to Dropbox.&amp;nbsp;&lt;/P&gt;</description>
      <pubDate>Fri, 20 Oct 2023 19:13:54 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Security-and-Permissions/Cant-access-my-dropbox-with-username-which-is-an-email-account/m-p/723209#M11923</guid>
      <dc:creator>Jay</dc:creator>
      <dc:date>2023-10-20T19:13:54Z</dc:date>
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